Inclusion

What Inclusion does

Inclusion Inc. is a 501(c)(3) non-profit Support Services Brokerage founded in November 2001 and headquartered at 50 SE 18th Avenue in Portland, Oregon. The organization was established as one of eleven brokerages created under the 2000 Staley vs. Kitzhaber class action settlement and serves adults aged 18 and older with documented intellectual or developmental disabilities who reside in Multnomah and Clackamas counties and are eligible for Oregon Medicaid. Its core offering is a brokerage model in which Personal Agents conduct needs assessments using the Adult Needs Assessment (ANA) tool, perform targeted case management, and connect customers to a network of qualified providers and agencies delivering respite care, skills training, and other community-based supports. The underlying operational technology is essentially a case management and provider enrollment platform (Provider Enrollment Application and Agreement / PEAA) layered on a WordPress-based public website, with no proprietary software product, mobile app, API, or AI/ML capabilities disclosed.

The company's business model is funded entirely through public sources: Oregon Medicaid programs and the Staley Agreement settlement framework. Inclusion Inc. does not charge end-customers directly for services; instead, the State of Oregon pays the brokerage to coordinate and authorize supports on behalf of eligible Medicaid recipients. GTM motion is community-led, driven by state Medicaid referrals, community organization partnerships, and direct outreach in the two-county service area. The organization employs 51-100 staff, has no venture capital or private equity backing, operates with no parent company or subsidiaries, and reports revenue as not publicly disclosed. Customer acquisition occurs through a hybrid segmentation approach addressing both end-customers (adults with developmental disabilities) and a secondary business-unit segment of service providers (PSWs and agencies) that deliver the actual supports.

Inclusion Inc. has been recognized continuously since 2014 as one of the top nonprofits to work for in Oregon, attributed to its implementation of the Results-Only Work Environment (ROWE) management model. Marketing channels are limited to organic social (Twitter, Facebook) and a content-driven website featuring customer stories, activities, events, and provider resources. The organization holds no patents, has no announced M&A, partnerships, or product launches in the available record, and has maintained its two-county geographic footprint since founding.

Name

Inclusion

Legal name

Inclusion Inc.

Website

https://inclusioninc.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Short description

Inclusion Inc. is a 501(c)(3) non-profit Support Services Brokerage in Portland, Oregon, serving Medicaid-eligible adults with developmental disabilities in Multnomah and Clackamas counties via personal agent case management and a qualified provider network, funded by state Medicaid and the Staley Agreement.

Ownership category

akta.pro rank

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Brokerage Services Funding: Funded through Oregon's Staley Agreement settlement, which created private brokerage organizations to serve adults with developmental disabilities. Services are provided to eligible customers who receive Medicaid, with the brokerage helping customers access and purchase supports.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Inclusion Inc. operates as a Support Services Brokerage that helps adults with developmental disabilities in Oregon find and purchase supports such as respite care and skills training, connecting them with qualified providers and agencies. Personal Agents deliver targeted case management, conduct Adult Needs Assessments (ANA), and act as the primary contact for each customer, while the organization maintains a Provider Network for service delivery.

Product overview

Inclusion Inc. is a Support Services Brokerage that operates as a single, unified service model (not a platform-plus-modules architecture). The core offering is a brokerage service that connects adults with developmental disabilities to supports and providers. The organization provides Personal Agent Services for case management and maintains a Provider Network of qualified service providers. Services are delivered based on principles of self-determination, including freedom to choose, authority over funding, and community integration support.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Services Brokerage A brokerage service that helps adults with developmental disabilities in Oregon look for and purchase supports such as respite care and skills training, connecting them with qualified providers and agencies. Created as one of eleven brokerages under the Staley Agreement.
• Personal Agent Services Targeted case management services where Personal Agents (PAs) serve as the primary contact for customers, assist with needs assessments via the Adult Needs Assessment (ANA) tool, and connect customers to community resources and qualified providers.
• Provider Network A network of qualified providers and agencies that deliver supports such as respite care and skills training to brokerage customers. Providers can enroll through the Provider Enrollment Application and Agreement (PEAA), receive PSW payment schedules, and follow incident reporting, background check, and training requirements.

Quantifiable outcome

• Serving adults with developmental disabilities in Multnomah and Clackamas counties through a network of qualified providers

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• The Arc: National nonprofit advocacy and service organization for people with intellectual and developmental disabilities; broadly overlapping mission and population but far wider scope than a single-region brokerage.
• Mentor Oregon (Sevita): A large multi-state provider of community-based supports for people with I/DD; overlaps in serving adults with developmental disabilities but as part of a much broader for-profit portfolio.
• Easterseals: National nonprofit delivering disability services and supports across many programs; shares the target population of people with disabilities but operates a much broader service model.

Direct peers

• Creative Supports Inc. An Oregon Support Services Brokerage providing brokerage and personal-agent services to adults with developmental disabilities, part of the same eleven-brokerage network.
• Independence Northwest: An Oregon Support Services Brokerage serving Clackamas-area adults with developmental disabilities through the same Staley-created brokerage system.
• Community Pathways Inc. Oregon Support Services Brokerage delivering case management and provider connection for adults with developmental disabilities under the same funding mechanism.
• Self Determination Resources Inc. (SDRI): One of Oregon's Support Services Brokerages providing personal-agent case management to adults with developmental disabilities, directly analogous to Inclusion Inc.'s model.
• Full Access: A Eugene-based Oregon brokerage offering personal agent and support-services brokerage functions for adults with I/DD, differing mainly by service territory.
• Community Vision Inc. Portland-based Oregon nonprofit providing support services and brokerage/case management for people with developmental disabilities, operating under the same state settlement framework as Inclusion Inc.

Regional players

• UCP Connections (United Cerebral Palsy of Oregon): Oregon nonprofit that operates a Support Services Brokerage and disability supports; comparable model serving a different regional caseload within the same state system.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/InclusionIncOR
• Facebookfacebook.com/InclusionPDX
• LinkedInlinkedin.com/company/inclusion-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inclusion