StilFresh Company

What StilFresh Company does

StilFresh is a private cargo claims management and subrogation recovery company founded in 2015 in Johannesburg, South Africa, with primary operations under StilFresh Ltd in the United Kingdom and additional legal entities in South Africa and Cameroon. The company targets cargo insurers, reinsurers, commodity traders, freight forwarders, claims adjusters, and agricultural exporters who face fragmented vendor management, weak evidence chains, and low recovery ratios when cargo losses occur. StilFresh operates across 92 countries through a network of 120+ approved surveyors and 200+ ports with 24/7 response capability, serving clients handling 500+ cargo categories from perishables to heavy machinery.

The company's core offering is an integrated cargo claims workflow combining four service lines: cargo claims recovery with AI-powered recovery probability scoring (Smart Claim Score), proprietary remote inspection technology using smartphone-captured geo-verified and timestamped photographic evidence, global survey coordination, and pre-shipment and in-transit cargo risk assessment. AI capabilities span predictive analytics for recovery probability, computer vision for damage cause identification from photographic evidence (water ingress, physical impact, temperature excursion), and structured data processing for temperature, GPS, and sensor readings. The remote inspection platform automatically pre-populates inspection reports and supports live video coordination. Documented performance metrics include an 82% recovery success rate (28% above industry average per source), 35% settlement without litigation, 98.5% report acceptance rate, and 4.5-hour average survey deployment.

StilFresh's go-to-market is enterprise-focused direct sales with strategy calls booked via Calendly, free initial claims assessments, and a no-win-no-fee (No Cure No Pay) pricing model on claims recovery that aligns fees with client recovery outcomes. The company is founder-owned and bootstrapped with no disclosed venture or institutional funding, operating through three independent legal entities. Revenue mechanics combine contingent success fees on recoveries with professional services fees for inspections, surveys, and risk reports; specific fee percentages and pricing tiers are not publicly disclosed.

Name

StilFresh Company

Legal name

StilFresh Ltd

Website

https://stilfresh.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

StilFresh provides AI-powered cargo claims recovery, remote inspection, survey coordination, and risk assessment services to cargo insurers, commodity traders, freight forwarders, and claims adjusters across 92 countries on a no-win-no-fee basis.

Ownership category

akta.pro rank

Product category

Cargo Claims Management & Subrogation Recovery

NAICS

Process, Physical Distribution, and Logistics Consulting Services (541614), Marine Cargo Handling (48832)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Cargo Claims Management & Loss Prevention (Survey, Recovery, Subrogation Support) (TLACAHAH)

akta.pro secondary industries

Claims Management & Cargo Insurance Administration (TLAIANAK), Cargo Surveying, Tallying & Damage Control (Terminal Inspection Support) (TLAHALAK)

Keywords

• Cargo claims recovery
• Subrogation management
• Remote inspection services
• Marine survey coordination
• Cargo risk assessment

Headquarters

HQ city

Douala

HQ country

Cameroon

HQ region

Africa

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Cargo Claims Recovery (No Cure No Pay / No Win No Fee): Success-fee based recovery services where StilFresh earns a fee only when funds are actually recovered from cargo claims. Clients pay no upfront costs for claims recovery. This aligns StilFresh's incentives directly with client recovery outcomes. The applicable percentage fee and payment structure are defined in a separate service agreement.
2. Remote Inspection Services: Remote cargo inspection services using proprietary digital platform, generating revenue per inspection conducted. inspections are priced with flexible models designed for insurers, freight forwarders, and commodity traders.
3. Survey Coordination Services: Global surveyor coordination services coordinating physical and remote inspections across 92 countries with 120+ approved surveyors.
4. Cargo Risk Assessment: Pre-shipment and in-transit risk analysis services providing route-based risk profiling, cargo-specific threat identification, and probability modeling for disruption.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

StilFresh Company provides integrated cargo claims management and subrogation recovery services for cargo insurers, commodity traders, freight forwarders, and logistics risk managers. The company combines AI-powered recovery intelligence, a proprietary remote cargo inspection platform with geo-verified smartphone evidence capture, coordinated global surveyor services, and predictive cargo risk assessment. Services are delivered on a no-win-no-fee basis for claims recovery, with the platform replacing fragmented multi-vendor workflows (surveyors, claims consultants, lawyers, inspection providers) with a single integrated workflow from first notification of loss to subrogation recovery.

Product overview

StilFresh operates as an integrated cargo risk intelligence and claims recovery platform consisting of four core services: Cargo Claims Recovery (AI-powered subrogation management with predictive recovery scoring), Remote Inspection (proprietary smartphone-based geo-verified evidence capture with AI-powered damage analysis), Survey Coordination (global network of 120+ vetted surveyors across 92 countries), and Risk Assessment (pre-shipment route and cargo-specific threat analysis). The company also provides a library of 16 documented intelligence briefs and educational blog content. Pricing follows a no-win-no-fee model for claims recovery with free risk assessments available.

Differentiator

Problem solved

Functional benefit

Products and services

• Cargo Claims Recovery Service AI-powered subrogation management and recovery intelligence service combining maritime legal expertise with technology to help cargo insurers, traders, and logistics professionals recover cargo losses. Includes end-to-end subrogation management, AI-powered recovery probability assessment (Smart Claim Score), global network of lawyers and surveyors, and a no-win-no-fee pricing model.
• Remote Cargo Inspection Service Proprietary remote inspection platform enabling rapid cargo damage assessment through geo-verified, timestamped photographic and video evidence captured via smartphone. Delivers audit-ready inspection reports within hours without physical surveyor presence, with AI-driven damage-cause identification and automatic report pre-population.
• Survey Coordination Global surveyor appointment and report quality assurance service managing a network of 120+ approved surveyors across 92 countries to provide consistent, legally defensible survey reports aligned with recovery goals.
• Cargo Risk Assessment Predictive cargo risk intelligence service providing route-based risk profiling, cargo-specific threat identification, probability modeling for disruption, and mitigation recommendations delivered as PDF risk reports.

Quantifiable outcome

• 94% faster response time for remote inspections compared to traditional survey methods
• +17 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Scale indicators16 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Charles Taylor Adjusting: Specialist loss-adjusting firm with deep marine and cargo practice serving insurers and reinsurers worldwide. Closely comparable to StilFresh's subrogation and recovery-focused cargo claims work for insurance clients.
• McLarens: Independent global claims adjusting firm with marine and cargo expertise. Directly comparable to StilFresh in delivering loss-adjusting and recovery services to insurers and brokers across international cargo exposures.
• QuestGates: UK-headquartered loss-adjusting and claims management firm with marine and cargo expertise. Comparable in providing recovery and adjusting services to UK/EU insurers and brokers, overlapping with StilFresh's UK entity and cargo claims focus.

Broad incumbents

• SGS: World-leading inspection, verification, testing and certification company with extensive agricultural and maritime cargo inspection operations. Comparable to StilFresh's survey and inspection services across commodity flows and global ports.
• Crawford & Company: One of the world's largest independent claims management companies, offering multi-line adjusting including marine and cargo claims. Comparable to StilFresh as a claims-handling counterparty for insurers and corporates, though operating at vastly greater scale and broader scope.
• Sedgwick: Global claims management and loss-adjusting firm serving insurers and self-insured corporates across property, marine, and supply-chain exposures. Comparable in providing end-to-end claims services to cargo insurers and risk managers, with overlapping customer segments.
• Bureau Veritas Marine: Global testing, inspection and certification giant with marine cargo surveying and agri-commodity inspection services. Comparable to StilFresh's surveyor coordination and remote-inspection offerings at the network and evidence-capture layer.
• DNV Maritime: Global maritime advisory, certification and incident-investigation firm with risk and casualty services for the marine and offshore industries. Comparable to StilFresh in maritime claims, investigation, and risk advisory work for cargo owners and insurers.

Regional players

• EFI Global: Engineering and fire investigation firm with cargo and marine claims-adjusting capabilities across the Americas and selected international markets. Comparable in providing technical investigation and recovery support for cargo losses, though primarily North American in focus.

Emerging players

• Inspectorio: Tech-driven quality and supply-chain inspection platform providing digital inspection workflows, AI-driven defect detection, and supplier collaboration tools. Comparable to StilFresh's remote-inspection platform and AI-enabled evidence analysis for global supply chains.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/stilfreshltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about StilFresh Company