What NEW HORIZONS ENTERPRISES LIMITED does

New Horizons Enterprises Limited is an Australian not-for-profit social enterprise founded in 1967 by Charlotte Leung, headquartered in North Ryde, NSW, operating as one of Australia's most diversified community services organisations. The company delivers a broad portfolio of human services spanning disability support (NDIS-funded Supported Independent Living, Specialist Disability Accommodation, Support Coordination, Clinical), mental health (HASI, CLS, CLSR refugee programs, i.am youth aftercare, headspace partnership, Bondi Medicare Mental Health Centre), homelessness support, aged care, First Nations programs, and refugee settlement services. Underlying service delivery is enabled by an integrated infrastructure including 29 offices across 23 NSW locations, 50 SIL homes, 6,100+ participants supported annually, and 1,200+ wellbeing professionals. The social enterprise arm comprises three wholly-owned Australian Disability Enterprises — Packable (fulfilment and packaging for global brands including Henkel and CSR Bradford), Wellbees (radiata pine bee frame manufacturing), and Barista Brunch Bar (mobile café at North Ryde) — that provide meaningful employment for people with disability while generating commercial revenue.

The business model is predominantly public-sector funded: New Horizons operates as an NDIS-registered provider earning fee-for-service revenue under the NDIS Pricing Arrangements and Price Limits framework, and as a commissioned provider for Commonwealth and NSW State Government block-funded programs across mental health, homelessness, and specialist support. Funding is supplemented by Primary Health Network commissioning (HNECCPHN, CESPHN) and donations. The ADE subsidiaries generate transaction-fee commercial revenue, with the bee frame and packaging businesses serving both enterprise (Henkel, CSR Bradford, C&C Marketing) and consumer/SMB segments. Go-to-market combines sales-led delivery through government and NDIA partnerships with community-led local service provision across 200+ NSW communities and 400+ partner organisations. Distribution is primarily direct in-person service delivery through the office and SIL home network, with telehealth for select programs and a content-driven website (newhorizons.org.au) for participant acquisition. The organisation is governed by an independent Board chaired by Peter Howell, with Luke Buckley as CEO (14+ year tenure), and is regulated under NDIS Quality and Safeguards Commission and aged care compliance frameworks.

Name

NEW HORIZONS ENTERPRISES LIMITED

Legal name

New Horizons Enterprises Limited

Website

https://newhorizons.org.au

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

New Horizons Enterprises Limited is an Australian not-for-profit social enterprise founded in 1967, delivering NDIS disability support, mental health, homelessness, aged care, and refugee services across NSW through 29 offices, 50 supported independent living homes, and three commercial disability enterprises (Packable, Wellbees, Barista Brunch Bar), supporting 6,100+ people annually.

Ownership category

akta.pro rank

Product category

Disability and Community Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624), Individual and Family Services (6241), Vocational Rehabilitation Services (6243), Residential Intellectual and Developmental Disability Facilities (62321), Vocational Rehabilitation Services (624310), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050), Services-Membership Organizations (8600)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Disability Services & Independent Living Support (BPAGAEAG), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Resettlement, Relocation & Repatriation Support (BPADAHAD)

Keywords

• Disability support services
• Mental health services
• NDIS support coordination
• Supported independent living
• Aged care services

Headquarters

HQ city

Ryder

HQ country

United States

HQ region

North America

Offices26 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. NDIS Funding: Working directly with NDIS participants supporting individual goals through SDA, SIL, Community Participation (CP), and Support Coordination services. This forms a primary revenue stream for disability accommodation and support services.
2. Government Block Funding: Commissioned by various government departments to deliver specific block-funded programs in mental health, peer work, homelessness, and other specialist support areas.
3. Donations: Accepts donations from the public to support tenant assistance, community activities, and bespoke community programs.
4. Packable Commercial Services: Fulfilment and packaging services for commercial clients including labelling, assembly, shrink-wrapping, generating revenue while providing meaningful employment for people with disability.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

New Horizons Enterprises Limited is a not-for-profit social enterprise that delivers a comprehensive portfolio of human services across New South Wales, including NDIS-funded disability support (Supported Independent Living, Specialist Disability Accommodation, Support Coordination, Clinical Services), mental health programs (HASI, CLS, CLSR, i.am, headspace partnership), homelessness support, aged care, First Nations programs, and refugee psychosocial support. The organization supplements service delivery with social enterprise sub-brands (Packable packaging, Wellbees bee frames, Barista Brunch Bar cafe) that provide meaningful employment for people with disability, and is funded through NDIS participant plans, government block-funded program commissions, donations, and commercial revenue.

Product overview

New Horizons Enterprises Limited operates as a diversified non-profit organization offering a broad portfolio of human services and social enterprise businesses. The core service offering centers on NDIS-funded disability support including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Support Coordination, and Clinical Services, alongside mental health programs (HASI, CLS, i.am, headspace partnerships), homelessness support, aged care, and First Nations programs. The organization complements its service delivery with social enterprise sub-brands including Packable (fulfillment and packaging services), Wellbees (bee frame manufacturing), and Barista Brunch Bar (mobile café). These commercial ventures provide meaningful employment for people with disability while generating revenue to support the organization's community mission. The portfolio functions as an integrated ecosystem where service profits fund community programs, and employment programs enable participant independence.

Differentiator

Problem solved

Functional benefit

Brands

• Barista Brunch Bar (BBB): Mobile café on wheels serving food, snacks, and barista coffee. Located at 15 Twin Rd, North Ryde.
• Packable
• Wellbees
• i.am

Products and services

• Mental Health Support Services Comprehensive mental health support including the Housing and Accommodation Support Initiative (HASI), Community Living Support (CLS), and Community Living Supports Refugee (CLSR) programs, providing psychosocial support, peer work, and recovery-focused services for people with mental health challenges in NSW.
• Supported Independent Living (SIL) NDIS-funded daily living support enabling individuals with disabilities to live independently, including personal care, household tasks, skill-building, and community participation.
• Specialist Disability Accommodation (SDA) Specially designed, accessible housing solutions for NDIS participants with high support needs, including on-site shared supports and villa-style accommodations with assistive technology.
• Support Coordination NDIS plan navigation assistance helping participants understand their plans, connect with providers, and manage budgets to achieve their goals.
• Clinical Services Specialist clinical supports including physiotherapy functional assessments, home exercise programs, manual handling plans, functional capacity assessments, occupational therapy, counselling, and behavioural services.
• Inclusion and Community Participation Services helping individuals overcome isolation, build confidence, develop relationships, and participate in community activities and employment.
• Homelessness Support Immediate support and long-term housing solutions including crisis accommodation, case management, and programs like Supporting and Securing Tenancies (SST) to help secure stable housing.
• Aged Care Services Personalized home care through the Commonwealth Home Support Programme (CHSP) and Support at Home program, including personal care, domestic assistance, and carer support.
• First Nations Programs Culturally appropriate support services including the Wellbeing Warriors men's group and community initiatives supporting the social, emotional, and physical wellbeing of Indigenous peoples.
• i.am Youth Aftercare Safe space founded on lived experience and peer support for young people up to 25 years experiencing suicidality, providing after-hours support in Western Sydney, Southwestern Sydney, Mid-North Coast, and Tamworth regions.
• Bondi Medicare Mental Health Centre Free professional mental health support for adults aged 18 and over, providing a safe and supportive environment for accessing mental health services.
• Australian Disability Enterprise (ADE) Programs Meaningful employment opportunities for people with disability through social enterprise brands including Packable and Wellbees.
• Packable Australian Disability Enterprise providing fulfillment, packaging, labelling, shrink-wrapping, and product assembly services for global brands, employing over 100 permanent staff at the North Ryde factory.
• Wellbees Australian Disability Enterprise producing premium quality radiata pine bee frames for hobbyists and commercial beekeepers, providing meaningful employment for approximately 40 employees.
• Barista Brunch Bar Mobile cafe on wheels serving freshly prepared food, snacks, and barista coffee, operating at New Horizons' North Ryde office and available for event catering.

Quantifiable outcome

• 6,100+ people supported annually across 200+ communities
• +3 more outcomes

Named customers5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and major.

• NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)coreStrategic or Co-development PartnerNew Horizons is in partnership with STARTTS to deliver the CLSR (Community Living Supports Refugee) program in South West Sydney, Sydney, Hunter New England, and Mid-North Coast Local Health Districts. STARTTS provides intake services and clinical oversight while New Horizons delivers psychosocial support services.
• headspacecoreStrategic or Co-development PartnerPartnership with Australia's National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds through headspace centres. New Horizons delivers services under this partnership model.
• Hunter New England and Central Coast Primary Health Network (HNECCPHN)majorChannel Partner/ Reseller/ DistributorPrimary Health Network funding partner for mental health and psychosocial support programs in the Hunter New England and Central Coast regions.
• Central and Eastern Sydney Primary Health Network (CESPHN)majorChannel Partner/ Reseller/ DistributorPrimary Health Network funding partner for mental health and community health programs in the Central and Eastern Sydney region.

Scale indicators16 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• BaptistCare: Faith-based non-profit providing aged care, disability, mental health, and community services across NSW, ACT, and WA. Directly comparable in service mix, government funding model, and integrated care approach.
• Ability Options: NSW-based NDIS provider (formerly House With No Steps/Key Assets) delivering disability accommodation, employment, and community participation. Directly comparable in NDIS service portfolio, SDA infrastructure, and ADE-style social enterprises.
• Anglicare Sydney: Large NSW faith-based non-profit delivering disability, aged care, mental health, and community services including homelessness. Comparable in service portfolio, government funding, and geographic focus.
• Cerebral Palsy Alliance: Major NSW-based NDIS provider offering disability accommodation (SDA/SIL), therapy, and inclusion services. Closely comparable to New Horizons in disability service portfolio, NSW geographic concentration, and SDA property infrastructure.
• Life Without Barriers: One of Australia's largest non-profits delivering disability, aged care, mental health, and child/youth services across multiple states. Directly comparable to New Horizons in service breadth, NDIS focus, and government-funded delivery model.
• Uniting: Large NSW/ACT non-profit providing disability, aged care, mental health, and community services. Comparable scale and service breadth to New Horizons, with similar NDIS and government funding mix.
• The Benevolent Society: Australia's oldest charity (1813) delivering disability, aged care, mental health, and family services with strong NDIS focus. Closely comparable in service lines, government contract reliance, and NFP operating model.

Emerging players

• headspace (National Youth Mental Health Foundation): National youth mental health foundation operating primary mental health service centres; New Horizons is a delivery partner. Comparable in youth mental health delivery, with adjacent (not directly competing) service model focused on centers rather than full-service support.
• Drake Medox / Drake Australia: Australian health and community services staffing and disability support provider; partial overlap with New Horizons' clinical and disability support workforce, with private (commercial) operating model rather than non-profit.

Regional players

• Intereach Limited: Regional NSW/Victoria non-profit delivering disability, aged care, and community services with NDIS focus. Comparable service model and NFP structure, but smaller scale and different geographic footprint (regional rather than metro NSW).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BaristaBrunchBar
• LinkedInlinkedin.com/company/new-horizons-enterprises-limited
• Instagraminstagram.com/baristabrunchbar
• Xx.com/newhorizonsau

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NEW HORIZONS ENTERPRISES LIMITED