RemServ

What RemServ does

RemServ (legal entity Remuneration Services (Qld) Pty Ltd) is an Australian salary packaging and novated leasing administrator headquartered in Brisbane, Queensland, established circa 2000 and operating for more than 25 years. The company serves Queensland employees and employers — including public sector and private organisations — by administering ATO-permitted salary packaging arrangements and three-party novated leases that bundle vehicle lease payments and running costs into a single regular deduction from pre-tax salary. Core products are Salary Packaging and Novated Lease, supported by a digital platform comprising the My RemServ customer portal, a mobile app, online savings calculators (novated lease, salary packaging, running cost), and the RemServ Wallet — a Mastercard co-branded digital card integrated with Apple Pay as of 2026. RemServ is authorised to arrange insurance products through partners including Allianz (comprehensive motor), Pacific International Insurance (lease options), and Coverforce (lease protection, total loss assist, warranty, residual cover). Regulated credit assistance is delivered through Onboard Finance Pty Ltd (ACL 532668), of which RemServ acts as a credit representative.

The business is operated as a wholly-owned subsidiary of the ASX-listed McMillan Shakespeare Limited Group (MMS Group), which provides capital, regulatory infrastructure, and potential cross-sell across its national salary packaging and novated leasing portfolio. RemServ's revenue model blends administration fees on salary packaging arrangements, transaction commissions from novated lease facilitation, insurance commissions earned as an authorised representative, and managed services for employer-side asset and fleet management. Pricing is quote-based and not publicly disclosed; multi-year employer contracts anchor the revenue base. The go-to-market is a hybrid B2B2C model: direct enterprise sales into Queensland employers establishes salary packaging programmes, followed by in-person workplace consultations, while a digital self-serve layer (calculators, portal, app, wallet) supports the employee B2C funnel. Operations remain geographically concentrated in Queensland, with no disclosed international or interstate footprint. Revenue, ARR, and headcount growth metrics are not publicly disclosed.

Name

RemServ

Legal name

Remuneration Services (Qld) Pty Ltd

Website

https://remserv.com.au

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

RemServ is a Queensland-based salary packaging and novated leasing administrator serving Queensland employees and employers through ATO-permitted salary sacrifice, three-party vehicle leases, bundled insurance, and a digital wallet and app, operating as a wholly-owned subsidiary of ASX-listed MMS Group.

Ownership category

akta.pro rank

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Salary Packaging Administration: RemServ earns fees for administering salary packaging arrangements for employers and employees, including processing claims and managing benefit payments.
2. Novated Lease Facilitation: RemServ arranges novated leases through partner finance companies and earns commissions or fees for facilitating these arrangements.
3. Insurance Products: RemServ offers and arranges various insurance products including comprehensive motor insurance, total loss assist, lease protection insurance, and guaranteed buyback insurance. RemServ acts as an authorised representative earning commissions from insurers including Allianz, Pacific International Insurance, and Coverforce.
4. Asset and Fleet Management: Services for employers including asset management and fleet management for organisations with employee benefit programmes.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

RemServ administers salary packaging arrangements (ATO-permitted pre-tax salary sacrifice for eligible expenses) and novated leases (vehicle lease payments and running costs bundled into one regular payment) primarily for Queensland employees. The company operates through employer workplace benefits partnerships and direct consumer engagement, supported by the My RemServ portal, mobile app, RemServ Wallet with Apple Pay, online calculators, and insurance products arranged through partner insurers. For employers, RemServ provides asset management, fleet management, and asset finance services.

Product overview

RemServ offers a unified salary packaging and novated leasing platform for Queensland employees. The core products are Salary Packaging (ATO-permitted salary sacrifice) and Novated Lease (vehicle financing through a three-party arrangement). These are supported by the RemServ Wallet digital payment solution with Apple Pay integration, the My RemServ mobile app, and online calculators for novated lease, salary packaging, and running cost estimations. Insurance add-ons include Comprehensive Insurance (via Allianz), Total Loss Assist, Lease Protection Insurance, and Guaranteed Buy Back Insurance. The Vehicle Offers platform provides access to car brands and deals.

Differentiator

Problem solved

Functional benefit

Brands

• RemServ Wallet: A digital wallet application allowing live spending and savings management for salary packaging customers.
• My RemServ App

Products and services

• Salary Packaging An ATO-permitted employee benefit allowing Queensland workers to pay for eligible expenses from their salary before tax is deducted, potentially reducing taxable income and boosting take-home pay. Targeted at Queensland employees working for employers offering salary packaging programs, including Queensland Government employees and private sector workers.
• Novated Lease A salary packaging arrangement between employee, employer, and finance company that bundles lease payments and vehicle running costs into one convenient regular payment. Targeted at Queensland employees who want to finance a vehicle through a three-party arrangement with pre-tax salary contributions.
• RemServ Wallet A digital wallet payment solution enabling customers to manage and spend their salary packaging funds, available via Apple Pay integration and Mastercard. Targeted at salary packaging customers who want convenient access to their pre-tax benefit funds.
• My RemServ App Mobile application for managing salary packaging accounts, making claims, and accessing account information on the go. Available on iOS and Android. Targeted at salary packaging customers who want on-the-go account access.
• Comprehensive Motor Vehicle Insurance Comprehensive motor vehicle insurance covering accidental damage, fire, hail, flood, theft, and third-party property damage, arranged through Allianz Insurance. Targeted at novated lease customers seeking full vehicle protection.
• Total Loss Assist Insurance Coverage that pays the difference between the comprehensive insurance payout and either the original vehicle price or the amount needed to discharge the lease, whichever is greater. Targeted at novated lease customers seeking gap protection in the event of a total loss.
• Lease Protection Insurance

Quantifiable outcome

• Potential reduction in taxable income through salary packaging arrangements.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and secondary.

• Allianz Australia Insurance LimitedcoreTechnology or IntegrationAllianz provides comprehensive motor vehicle insurance for novated lease customers. RemServ is authorised to provide general advice on and arrange Allianz's Motor Vehicle Lease Insurance (Comprehensive Policy).
• Pacific International InsurancesecondaryTechnology or IntegrationPacific International Insurance provides Motor Vehicle Lease Insurance Options Policy. RemServ is authorised to provide general advice on and arrange this insurance product.
• Coverforce Insurance Broking Victoria Pty LimitedsecondaryTechnology or IntegrationCoverforce Insurance Broking Victoria is authorised to arrange Lease Protection Insurance and Total Loss Assist Insurance issued by Professional Risk Underwriting Pty Ltd, as well as Safeguard Ultimate Warranty and Residual Protection Cover issued by Virginia Surety Company.
• McMillan Shakespeare Limited Group (MMS Group)coreStrategic or Co-development PartnerRemServ is part of the McMillan Shakespeare Limited Group. RemServ's Privacy Policy is the MMS Group's Privacy Policy, and RemServ may offer products and services of MMS Group companies and brands.
• Professional Risk Underwriting Pty LtdsecondaryTechnology or IntegrationInsurer issuing Lease Protection Insurance and Total Loss Assist Insurance. RemServ arranges these products through Coverforce.
• Virginia Surety Company, IncsecondaryTechnology or IntegrationInsurer issuing Safeguard Ultimate Warranty and Residual Protection Cover. RemServ arranges these products through Coverforce.

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Autopia: Autopia is an Australian novated lease and vehicle benefits specialist offering salary-packaged novated leases and related fleet services, directly comparable to RemServ's novated lease and end-to-end lease administration offering.
• Maxxia: Maxxia is a novated leasing and salary packaging brand in the Australian market that competes directly with RemServ on novated lease origination, salary packaging, and vehicle benefits administration for Australian employers and employees.
• Paywise: Paywise is an Australian salary packaging, novated leasing, and employee benefits provider competing with RemServ in the same salary sacrifice, novated lease, and workplace benefits administration category.
• SG Fleet: SG Fleet is an ASX-listed novated lease and fleet management provider in Australia, directly competing with RemServ on novated lease origination, fleet management, and associated vehicle administration services for employers and employees.
• McMillan Shakespeare Limited (MMS Group): McMillan Shakespeare is the ASX-listed parent company of RemServ and operates the broader group's salary packaging, novated leasing, and asset management divisions across Australia. As a group-level competitor, it competes with RemServ via national scale advantages in adjacent states.
• FleetPartners: FleetPartners is an ASX-listed provider of fleet management, vehicle leasing, and novated lease services across Australia, competing with RemServ for employer fleet programmes and employee novated lease originations.
• Smartgroup: Smartgroup is ASX-listed Australia's largest outsourced business services operator with a salary packaging and novated leasing division (including Maxxia, Autopia, Paywise, and Coastline brands). It overlaps directly with RemServ on salary packaging, novated leases, and employee benefits administration across multiple Australian states.
• Coastline: Coastline is an Australian novated lease and salary packaging specialist that competes with RemServ on novated lease facilitation and salary packaging administration for Queensland and other state employers.
• LeasePlan Australia: LeasePlan operates an Australian novated leasing and fleet management business (now part of Stellantis), offering directly comparable novated lease products, salary packaging integration, and vehicle financing for Australian employers and employees.

Emerging players

• Intellicare: Intellicare is an emerging Australian workplace benefits platform with partial overlap on employee benefits administration, providing a comparable (though broader-scope) employee benefits intermediary model to RemServ's salary packaging focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/remserv

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RemServ