Felicia Technologies

Name

Felicia Technologies

Legal name

Felicia Computers Trading LLC SOC

Website

https://ftme.ae

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Satellite Telecommunications (5174), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), Enterprise Application Modernization & Upgrades (incl. S/4HANA, cloud migrations) (BPAEAGAG), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Satellite Broadband Terminals & Gateways (VSAT/LEO CPE) (HDAFAIAM)

Keywords

• Cloud migration services
• Managed IT services
• Cybersecurity solutions
• Enterprise infrastructure
• Satellite internet resale

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed services revenue from 24/7 monitoring, helpdesk support, and proactive maintenance contracts. Tier 1-3 support with predictable monthly/annual billing.
2. Professional Services & Consulting: Implementation, consulting, and project-based services including cloud migration, infrastructure optimization, and digital transformation engagements.
3. Starlink Resale: Resale of Starlink satellite internet hardware and service plans (Residential, Business, Maritime) as authorized reseller with installation and support services.
4. Subscription Services: Monthly recurring revenue from Starlink service plans and managed services contracts with annual and multi-year engagement options.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Felicia Technologies delivers enterprise IT solutions including cloud migration, cybersecurity, managed IT services, network infrastructure, collaboration systems, and education technology, alongside authorized Starlink satellite internet reselling. Core offerings are delivered as professional services engagements, recurring managed services contracts, and subscription-based Starlink plans for residential, business, and maritime customers.

Product overview

Felicia Technologies is an enterprise IT solutions company offering a comprehensive portfolio of IT services designed to simplify business IT infrastructure. The portfolio consists of core solution categories (ICT Infrastructure & Cloud, Network & Security, Cybersecurity, Collaboration Solutions, Audio Visual & ELV, Education Technology, Asset & Key Management, Managed IT Services) combined with specialized sub-products (Wireless Infrastructure, Active & Passive Networking, IP Telephony, CCTV & Access Control, Server & Storage, Power Backup & Solar) and service offerings (Cloud Migration & Management, Digital Transformation, Compliance & Governance, Infrastructure Optimization). The company also resells Starlink Satellite Internet as an authorized reseller and technology integrator. The offerings work together as an integrated IT services suite, combining cloud-first infrastructure with security-driven solutions, 24/7 monitoring capabilities, and AI-powered automation for enterprise clients across multiple regions including Middle East, Europe, Asia, Americas, and Africa.

Differentiator

Problem solved

Functional benefit

Products and services

• ICT Infrastructure & Cloud Virtualization and cloud migration solutions enabling enterprises to transform IT infrastructure with multi-cloud strategy deployment, automated failover, disaster recovery, and Infrastructure as Code capabilities.
• Network & Security LAN/WAN network design, implementation, and 24/7 monitoring with SD-WAN connectivity optimization, network segmentation, and security features for enterprise environments.
• Cybersecurity Comprehensive SOC, threat detection, and penetration testing services with 24/7 monitoring, advanced threat prevention, incident response within 15 minutes, and compliance automation for ISO 27001 and GDPR.
• Managed IT Services 24/7 NOC monitoring, tier 1-3 helpdesk support, proactive maintenance, incident management, patch management, and predictive maintenance for reducing downtime by 92% and IT operational costs by 50%.
• Collaboration Solutions Microsoft Teams deployment and optimization, VoIP phone system integration, video conferencing, and unified communication platforms for distributed enterprise teams.
• Audio Visual & ELV Systems CCTV surveillance systems, smart meeting room automation, digital signage and display networks, audio system design, and building management system integration for professional meeting environments.
• Education Technology Smart classroom setups with interactive displays, learning management system (LMS) implementation, e-learning course development, and interactive learning tools for improved student engagement.
• Asset & Key Management RFID asset tracking and tagging, digital key management systems, inventory automation, asset lifecycle management, and ERP system integration for reducing asset loss by 90%.
• Starlink Satellite Internet Authorized Starlink reseller offering Residential, Business, and Maritime plans with professional installation services, providing global satellite connectivity with speeds up to 350 Mbps and latency of 20-40ms across 60+ countries.
• Cloud Migration & Management Seamless migration of workloads to cloud with zero downtime, multi-cloud strategy support (AWS, Azure, Google Cloud), hybrid cloud architecture, cloud cost optimization, and disaster recovery planning.
• Digital Transformation Strategic modernization of business processes including legacy system modernization, process automation, microservices architecture, automation and AI integration, and enterprise agility acceleration.
• Compliance & Governance Regulatory compliance services including ISO 27001 support, GDPR compliance, audit automation, policy management, risk assessment, compliance auditing and remediation.
• Infrastructure Optimization Performance benchmarking, resource allocation, capacity planning, infrastructure assessment, consolidation and virtualization, load balancing and auto-scaling, and performance tuning for 30-40% efficiency gains.

Quantifiable outcome

• 35-45% infrastructure cost reduction annually
• +5 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

One partnership is on record.

• Starlink (SpaceX)coreChannel Partner/ Reseller/ DistributorFelicia Technologies is an authorized Starlink reseller and technology integrator providing complete installation, configuration, and ongoing support for residential and business customers across UAE and the Middle East. Offers Starlink Residential, Business, and Maritime plans with professional installation services.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Rackspace Technology: Global managed cloud services provider across AWS, Azure, and Google Cloud with multi-cloud managed services and 24/7 support. Comparable in multi-cloud managed services delivery model and target mid-market/enterprise customers undergoing cloud migration.
• Atos: Global IT services firm with managed services, cloud, and cybersecurity offerings for enterprise customers including Middle East. Comparable in enterprise managed IT and digital transformation services breadth.
• Cisco Systems: Global networking and cybersecurity vendor with extensive partner-driven managed services ecosystem. Comparable as the underlying technology stack (networking, security, collaboration) that Felicia integrates and resells in its enterprise IT deployments.
• Capgemini: Global IT services and consulting firm with large cloud, cybersecurity, and managed services practices serving Middle East enterprises. Comparable in delivering cloud migration and managed IT to enterprise clients but at significantly larger scale and with global delivery.

Direct peers

• Help AG: Middle East cybersecurity services specialist offering SOC, managed security, compliance, and consulting across UAE, KSA, and wider region. Comparable in cybersecurity positioning, SOC-as-a-service delivery, and enterprise customer base that Felicia targets with its 24/7 SOC.
• Injazat: UAE-based managed IT services and cloud provider owned by Abu Dhabi-based investment platform, delivering data center, cloud, cybersecurity, and managed services to regional enterprises. Comparable in customer profile (UAE enterprise and government) and in offering breadth across managed IT and cloud migration.
• Gulf Business Machines (GBM): UAE-headquartered IT services provider offering cloud, cybersecurity, managed services, and digital transformation to enterprise and government clients across the GCC. Direct overlap with Felicia in cloud migration, NOC/SOC managed services, and multi-vendor enterprise IT integration.

Regional players

• MDS for Computer Systems: UAE-based IT solutions provider and distributor offering enterprise IT, cloud, security, and managed services. Comparable in UAE enterprise IT delivery model and in integrating multi-vendor solutions for mid-market and enterprise clients.
• StarLink (MEA value-added distributor): Middle East and Africa value-added IT distributor delivering cybersecurity, cloud, and enterprise IT solutions through channel partners. Comparable in Middle East enterprise IT distribution model and cybersecurity/managed services positioning; note this is distinct from SpaceX's Starlink satellite service.

Emerging players

• SecurityHQ: Managed Security Services Provider (MSSP) offering 24/7 SOC, MDR, and threat detection with regional presence including Middle East. Comparable in SOC-as-a-service and 24/7 monitoring delivery for enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/felicia-technologies-llc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Felicia Technologies