Ace Express

What Ace Express does

Ace Express, Inc. is a family-owned courier and delivery service company founded in 1998 and headquartered at 2235 W 1st St, Suite 103 in Tempe, Arizona. The company provides time-sensitive document, package, medical specimen, and freight delivery across Arizona with a same-day 1-hour SLA, plus a Hot Shot nationwide expedited delivery line for urgent out-of-state shipments. Service offerings are organized into three core lines: Standard Courier Service (one-, two-, and three-hour delivery tiers for documents, signatures, checks, blueprints, and notary documents), Medical Courier Service (lab specimens, blood/urine samples, and medical records for labs, clinics, practices, and hospitals with chain-of-custody handling), and Hot Shot Delivery (nationwide urgent freight). A fourth offering, RapidShip, is a web-based ordering and tracking portal that allows customers to place and monitor deliveries online around the clock.

The company's underlying technology is a computerized dispatch and tracking system supported by radio and internet devices carried by uniformed, badged drivers, enabling real-time communication and delivery monitoring. The fleet ranges from passenger cars to cargo vans, box trucks, and 24-foot cargo trucks with lift gates, allowing the company to handle both single-document and oversized freight jobs. Ace Express operates a 24/7/365 dispatch service reachable via dedicated phone lines (480-429-7586 dispatch; 602-309-0876 sales), and accepts orders through the RapidShip web portal.

The business model is transaction-fee based with quote-driven pricing that varies by delivery urgency, distance, package size, and vehicle requirement; rates are not publicly disclosed and accounts are set up on a per-customer basis. Revenue is generated primarily from B2B accounts in the medical, accounting/CPA, and real estate/property management verticals, with additional ad-hoc work from small and large businesses across Arizona. The company is privately held under family ownership, has 11-50 employees, has no disclosed funding rounds or institutional investors, and is led by President Jong Wook Kim.

Name

Ace Express

Legal name

Ace Express, Inc.

Website

https://aceexpressinc.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Ace Express is a family-owned courier and delivery service founded in 1998 and based in Tempe, Arizona. It provides same-day document, package, medical specimen, and freight delivery across Arizona and nationwide via its Hot Shot line, serving medical, accounting, and real estate businesses.

Ownership category

akta.pro rank

Product category

Courier and Delivery Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (4922)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Same-Day / On-Demand Express Courier (TLAAABAG)

Keywords

• Courier services
• Medical specimen delivery
• Same-day delivery
• Document courier
• Expedited freight

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Courier and Delivery Services: Time-sensitive courier and delivery services with multiple urgency tiers (1-hour, 2-hour, 3-hour delivery options) for documents, packages, medical specimens, and freight throughout Arizona and nationally. Revenue generated through service fees based on delivery type, urgency, distance, and package size. Hot Shot delivery services available for urgent out-of-state shipments.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

Ace Express is a family-owned courier and delivery service that picks up and delivers documents, packages, medical specimens, and freight throughout Arizona and nationwide. The company offers 1-hour, 2-hour, and 3-hour delivery tiers with 24/7/365 availability, supported by a computerized dispatch and tracking system and a fleet ranging from cars to 24-foot cargo trucks with lift gates.

Product overview

Ace Express is a family-owned courier and delivery service headquartered in Tempe, Arizona, founded in 1998. The company operates three core delivery service lines: Standard Courier Service for documents and packages with one/two/three hour delivery options; Medical Courier Service serving labs, clinics, and hospitals with specimen and record transport; and Hot Shot Delivery for nationwide expedited freight. A complementary add-on, the RapidShip online platform, enables 24/7 web-based ordering and tracking. The company maintains a fleet of cars, cargo vans, box trucks, and 24-foot cargo trucks with lift gates to handle deliveries ranging from single documents to large freight.

Differentiator

Problem solved

Functional benefit

Products and services

• Standard Courier Service Document and package delivery service within Arizona and nationwide, offering 1-hour, 2-hour, and 3-hour delivery options for routine and special requests including signatures, checks, blueprints, and notary documents. Targets Arizona businesses and individuals needing fast, on-demand pickup and delivery.
• Medical Courier Service Specialized courier service for Arizona medical professionals, labs, clinics, individual practices, and hospitals handling lab specimens, urine samples, blood samples, and medical records with chain-of-custody and signature handling.
• Hot Shot Nationwide Delivery Urgent nationwide expedited delivery service for time-sensitive packages and freight shipped outside Arizona. Geared to enterprise customers needing out-of-state hot shot shipments.
• Expedited and Oversized Cargo Delivery Urgent delivery service for packages and freight requiring immediate transport, leveraging a mixed fleet that includes 24-foot cargo trucks with lift gates for oversized cargo and lift-gate requirements, in addition to standard car and van deliveries within the 1, 2, and 3-hour delivery tiers.
• RapidShip Online Ordering Secure web-based platform that lets customers place pickup and delivery orders and track packages online at any time, functioning as the self-serve ordering interface for Ace Express's courier services.

Quantifiable outcome

• 1 hour or less delivery within Arizona
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• FedEx SameDay City: FedEx's same-day metro courier service offering rush and direct-drive delivery with online tracking — national incumbent whose Phoenix-area expansion directly threatens Ace Express's 1-hour local SLA.
• OnTrac: Regional parcel carrier (formerly LaserShip) offering ground and same-day parcel services across multiple U.S. regions — broader regional parcel incumbent that competes in overlapping courier/last-mile categories.
• UPS Healthcare: UPS's healthcare logistics arm covering medical specimen, pharma, and clinical-trial delivery — competes directly with Ace Express's medical courier line through deeper national infrastructure.

Direct peers

• MedSpeed: Healthcare-logistics specialist providing scheduled and on-demand medical specimen, pharmacy, and supply chain delivery — overlap on the medical courier vertical that Ace Express identifies as a major revenue stream.
• AxleHire: Same-day and next-day delivery network for e-commerce and business parcels, providing tracked courier services — similar rush/express tiering and B2B customer positioning to Ace Express.
• Reliable Couriers: Same-day, time-critical courier serving business customers with 1-hour, rush, and specialized delivery options — directly comparable service model and SLA tiering to Ace Express's 1/2/3-hour Arizona service.
• Dropoff: Same-day B2B last-mile delivery network targeting businesses with on-demand and routed courier services — comparable service model and B2B customer focus to Ace Express.
• GoBolt: Last-mile delivery and fulfillment provider offering scheduled, same-day, and oversized-item delivery with tracking — overlapping service portfolio for general courier and oversized freight.
• Velocity Courier: Regional same-day courier providing time-critical document and package delivery for businesses — closely comparable service tiers and B2B customer mix to Ace Express.

Others

• DispatchTrack: Last-mile delivery management and customer experience software used by couriers — adjacent technology provider whose platform competes with/augments Ace Express's computerized dispatch and online tracking layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ace-express-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ace Express