Joho Technology

What Joho Technology does

Joho Technology Inc. is a privately held, bilingual (English/Japanese) IT services firm headquartered in Tokyo with a regional subsidiary (Joho Technology New Zealand Limited) in Auckland, founded by Allan Lind in 1999. The company delivers managed technology services, IT infrastructure consulting, and contract outsourcing to small and medium-sized businesses, foreign branch offices in Japan, embassies, and mid-market enterprises across financial services, professional services, advertising/marketing/PR, and government verticals. As a certified Cisco Select Partner with Microsoft and ITIL-trained bilingual engineers, Joho provides a turnkey managed services proposition under Service Level Agreements covering bilingual help desk, on-site maintenance, patch management, network monitoring, hardware/software procurement, and vendor management, functioning as a de facto outsourced CTO for clients that lack in-house IT leadership.

The core technology stack is centered on Cisco networking and unified communications (data routing, firewall, switching with PoE, wireless LAN, IP telephony), Microsoft platforms (Windows 10 deployment via MDT/SCCM, Office 365 E3, Microsoft EMS, Active Directory on Azure VM), and VMware virtualization, with supporting capabilities in VPN, data backup (via partner Blueshift), and power management (via partner Schneider Electric). The service catalog is organized into four layers: core managed services, consulting/project management, vertical solutions (professional services, advertising, financial, embassy), and discrete professional services such as router installation and corporate internet/email provisioning. Pricing is quote-based and engagement-specific, with no publicly disclosed rate card.

Joho monetizes through three streams: recurring managed services revenue under SLAs, project-based IT consulting and infrastructure implementation, and contract staff augmentation supplying full-time bilingual engineers to clients such as the Tokyo office of a France-based multinational bank. The go-to-market is direct, sales-led, and referral-driven, supported by content marketing via blog posts and a newsletter, with a separate tax-free sales motion into Japanese government bodies enabled by the firm's "Designated Store" regulatory status. Ownership is concentrated with founder-president Allan Lind, with no external institutional investment disclosed.

Name

Joho Technology

Legal name

Joho Technology Inc.

Website

https://joho.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Joho Technology is a privately held Tokyo-based IT services firm founded in 1999, delivering bilingual managed IT services, infrastructure consulting, and Cisco/Microsoft system deployments to small and medium businesses, foreign branch offices, and embassies in Japan and New Zealand.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industry

IT Service Desk & End-User Support (L1/L2) (BPAAACAA)

Keywords

• Managed IT services
• IT infrastructure consulting
• Systems integration
• Bilingual IT support
• Outsourced network support

Headquarters

HQ city

Toranomon

HQ country

Japan

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Technology Services: Ongoing managed IT support services delivered through Service Level Agreements (SLAs), including remote help desk, onsite maintenance, patch management, and hardware/software procurement
2. IT Consulting and Project Management: One-time project engagements for IT infrastructure consulting, network design, system audits, and implementation services
3. IT Outsourcing Services: Bilingual IT staff augmentation and contract outsourcing services, providing engineers for help desk, network support, and desktop support

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Joho Technology delivers turnkey managed IT support, including a bilingual (English/Japanese) service desk, scheduled on-site maintenance, hardware/software procurement, and asset management for small and medium-sized businesses in Japan. It supplements this core managed service with IT infrastructure consulting (network design, security, high availability, audits), project management, Cisco unified communications deployments, Windows 10 and Microsoft O365 rollouts, office IT setup/relocation, and contract IT staff outsourcing.

Product overview

Joho Technology is an IT services firm (not a software product company) providing end-to-end managed technology services and professional IT consulting primarily for small to medium-sized businesses in Japan and New Zealand since 1999. The core offering is Managed Technology Services, a turnkey solution providing bilingual IT Service Desk, on-site maintenance, and proactive system support. This is supplemented by specialized service modules including IT Infrastructure Consulting (network design, security, high availability), Project Management, Cisco Network and Telephony Solutions (as a certified Cisco Select Partner), Windows 10 Deployment, and Microsoft EMS/O365 Rollout. The company also offers industry-specific solutions for professional services, advertising/marketing/PR, financial services/banking, and embassy/government sectors, as well as office IT setup and global network expansion services. Professional services include PC installation, router configuration, corporate internet/email provision, and contract staff outsourcing.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Technology Services Full-service managed IT support including a bilingual IT Service Desk, scheduled on-site maintenance, hardware and software procurement, patch management, network monitoring, vendor management, and asset management. Includes dedicated account managers and engineers who act as a de facto CTO function for the client.
• Bilingual Technology Support Complete bilingual (English/Japanese) technology support enabling international firms to manage their Tokyo or Japan-based offices effectively through a single service desk that operates in both languages.
• IT Infrastructure Consulting Senior system architecture design services focused on high availability and lower total cost of ownership. Includes IT audits, network design, data security, high-availability design, server consolidation, and business contingency planning. Delivered as a certified Cisco, Microsoft, and VMware partner engagement.
• Project Management Bilingual project management services for implementing networks, servers, telephony systems, and IT improvements following best-practice methodologies.
• Cisco Network and Telephony Solutions Certified Cisco Select Partner offering unified communications solutions including data routing, firewall, network switching with PoE, wireless LAN, IP telephony (Call Manager Express), and Voice over IP capability (H323 and SIP).
• Windows 10 Deployment Windows 10 upgrade and deployment services using Microsoft Deployment Toolkit (MDT) or System Center Configuration Manager (SCCM) for automated operating system rollout across client endpoints.
• Microsoft EMS and O365 Rollout Complex Microsoft deployment services including Windows 10 upgrade, Office 365 E3, Enterprise Mobility + Security (EMS) deployment, and on-premise Active Directory in Azure VM with network configuration to Azure Virtual Network.
• Office IT Setup and Move Complete IT build management for office setup or relocation, including project design, server room planning, voice solutions, cabling, and on-site installation.
• Global Network Expansion Tailored network solutions for small and medium businesses expanding globally, designed to meet budget constraints while providing high-performance, secure, multi-region connectivity.
• Tokyo Branch Office IT Support On-site support, bilingual technical liaison, and coordination with Japanese vendors for international firms operating Tokyo branch offices, supplementing overseas headquarters IT teams.
• Infrastructure Improvements Mission-critical system enhancements for larger firms, aligning IT services with core competitive offerings to deliver high-performance and high-availability infrastructure.
• PC Installation and Network Architecture Industry-standard PC and network installation with a turnkey solution, price/performance optimization, and emphasis on data integrity and security.
• Router Installation and Configuration Server and router installation and configuration providing turnkey solutions scaled to client needs with quality industry-standard hardware.
• Corporate Internet Access and E-mail Provision Internet connectivity and email server setup including domain registration, ISP coordination, firewall configuration, and mail server administration.
• Maintenance, Security Updates, and Antivirus Protection Preventative maintenance services including security patches, antivirus updates, licensing management, and user training to minimize downtime and business risk.
• Contract Outsourcing IT staff augmentation providing full-time on-site engineers for application, network, and desktop support without HR management or training overhead for the client.

Quantifiable outcome

• 46.5% increase in order processing volume for call center
• +3 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered minor and core.

• GLBB JapanminorChannel Partner/ Reseller/ DistributorPartner listed on the partner page. GLBB Japan appears to be a reseller or distributor of technology products.
• Cisco MerakicoreTechnology or IntegrationCertified Cisco Select Partner providing Cisco networking and IP telephony solutions. Core technology partnership for network infrastructure deployments.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Computacenter: European-headquartered IT infrastructure and managed-services provider with growing APAC presence. Comparable for Cisco/Microsoft-led managed infrastructure services to multinational enterprise clients.
• Logicalis: Global IT solutions and managed services provider with strong Cisco partnership and APAC presence. Comparable as a Cisco-led managed-IT and infrastructure-services peer with multinational client base and similar SMB-to-enterprise mix.
• Otsuka Corporation: Large Japanese IT solutions and managed-services firm serving SMB and enterprise with Microsoft/Cisco-led stacks. Comparable as a Japanese MSP with overlapping vendor certifications and SMB focus.
• Nihon Unisys (now Biprogy): Japanese IT services and solutions provider with strong financial-services and government verticals. Comparable for managed infrastructure, IT outsourcing, and cross-border support to multinationals in Japan.
• Hitachi Systems: Japanese IT services arm of Hitachi providing managed infrastructure, network, and support services to enterprises and government. Comparable as a domestic incumbent operating in managed IT services and bilingual/multinational client support.
• Internet Initiative Japan (IIJ): A major Japanese IT/network services and managed-services provider with deep enterprise footprint. Directly relevant as a Japan-headquartered, bilingual-capable IT services peer operating at much greater scale than Joho.
• CTC (ITOCHU Techno-Solutions): A leading Japanese systems integrator and managed-IT services provider. Comparable for IT infrastructure design, Cisco/Microsoft-led deployments, and managed services to mid-market and enterprise clients in Japan.
• Rackspace Technology: Global managed cloud and IT services provider. Comparable as a managed-IT/MSP competitor offering multi-vendor infrastructure support and bilingual/regional coverage that increasingly overlaps Joho's multinational client segment.
• Insight Enterprises: Global IT solutions and managed-services provider. Comparable as a scaled competitor offering end-to-end IT infrastructure, managed services, and Microsoft/Cisco-led support to enterprise clients globally.

Direct peers

• Baycom Inc. (Japan): Japanese managed-IT services firm supporting SMB and branch-office clients with bilingual capability. Most closely comparable peer as a similarly-sized Japanese MSP serving foreign and SMB clients with managed services and IT support.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/joho.technology
• Xx.com/JohoTechnology

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Joho Technology