Medstar Transportation

What Medstar Transportation does

Medstar Transportation is a family-owned, for-profit non-emergency medical transportation (NEMT) provider headquartered in Yakima, Washington, founded in 1984 by Brad and MaryLynne Bergener. The company operates a state-wide service across Washington, executing more than 250,000 rides per year for Medicaid-eligible individuals, veterans, injured workers (L&I), seniors, and people with disabilities — covering ADA paratransit, dialysis, wheelchair, stretcher, bariatric, hospice, and home-from-hospital trips alongside fixed-route and Dial-A-Ride operations for municipal transit agencies (Union Gap, Yakima, Selah, Community Transit). Rides are sourced through four Medicaid transportation brokers (HopeLink, Modivcare, NWRC, People for People), direct contracts with the U.S. Department of Veterans Affairs, Washington State Department of Labor & Industries, and DSHS, plus partnerships with healthcare systems including DaVita, Virginia Mason Franciscan Health, Fred Hutchinson Cancer Center, Seattle Children's, Harborview, and Providence ElderPlace.

The core technology is the proprietary GOIN' cloud-based mobility management platform, paired with a white-label GOIN' mobile application on iOS and Android that handles booking, real-time tracking, and fare payment. The platform is supported by an in-house 24/7/365 call center processing nearly 200,000 calls annually with under-25-second average wait times. Driver training covers First Aid, CPR, Blood Borne Pathogens, Passenger Assistance, and Defensive Driving, and the ADA-compliant fleet includes wheelchair-accessible vans and stretcher-capable transports. The company reports HIPAA-compliant operations.

Medstar's business model is dominated by government-funded managed-services contracts (Medicaid via brokers, VA, L&I, DSHS) and per-trip transaction-fee private-pay rides, supplemented by fixed-fee municipal transit operating contracts (e.g., Union Gap Transit free service, Yakima Dial-A-Ride at $2.00 per ride). Customer engagement is hybrid: B2B partnership motion with hospitals, brokers, and government payers on one side, and direct-to-consumer booking via phone (1-800-236-2011, 1-877-916-3729) or the GOIN' app on the other. The company remains under family control with Justin Bergener (son of the founders) as CEO; no outside equity, debt, or funding rounds are disclosed.

Name

Medstar Transportation

Legal name

Medstar Transportation

Website

https://gomedstar.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Medstar Transportation is a family-owned, Washington State-based non-emergency medical transportation provider serving Medicaid, VA, and L&I clients via ADA-accessible vehicles, the proprietary GOIN' booking platform, and a 24/7 in-house call center, contracted to healthcare systems and municipal transit agencies.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation

NAICS

Special Needs Transportation (485991), Other Transit and Ground Passenger Transportation (48599), Bus and Other Motor Vehicle Transit Systems (485113)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700), Services-Health Services (8000)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

akta.pro secondary industries

Special Needs & Senior Transportation Services (TLAFAKAI), Accessible Shuttle & On-Demand Paratransit (Microtransit for Riders with Disabilities) (TLAFAKAK), Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG), Ambulatory Medical Escort / Door-Through-Door Assistance Services (TLAFAKAD)

Keywords

• Non-emergency medical transportation
• Paratransit services
• Wheelchair accessible transport
• Medical courier delivery
• Municipal transit operations

Headquarters

HQ city

Yakima

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government/Medicaid Contracts: Transportation services authorized and paid through Washington State Medicaid programs via contracted transportation brokers. Medstar receives reimbursement for transporting Medicaid-eligible individuals to covered medical appointments.
2. Veterans Administration Transportation: Non-emergency medical transportation services for eligible veterans traveling to VA healthcare facilities, funded through the U.S. Department of Veterans Affairs.
3. Labor & Industries Transportation: Transportation services for injured workers with authorized L&I claims, billed directly to Washington State Department of Labor & Industries with no cost to the worker.
4. Transit Operations Contracts: Contracted fixed-route and paratransit operations for municipal transit agencies including Union Gap Transit, Yakima Transit Dial-A-Ride, and other regional partners. Revenue based on operational contracts.
5. Private Pay / Out-of-Pocket: Direct-pay transportation services for individuals not covered by government programs. Customers arrange and pay for rides directly for private medical transport needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels7 records

Core offering

Medstar Transportation provides non-emergency medical transportation (NEMT), ADA-compliant paratransit, and managed transit services across Washington State using a fleet of wheelchair-accessible, stretcher-capable, and bariatric vehicles. Rides are dispatched through the proprietary GOIN' cloud platform and mobile app, coordinated with Medicaid brokers, the VA, Washington State L&I, and DSHS, and supplemented by direct consumer phone booking and a 24/7/365 call center. The company also operates fixed-route and Dial-A-Ride services under contract with municipal transit agencies such as Union Gap Transit, Yakima Transit, Selah Transit, and Community Transit.

Product overview

Medstar Transportation is a non-emergency medical transportation (NEMT) company offering a comprehensive portfolio of transit and medical transportation services across Washington State since 1984. The company operates as a unified platform combining multiple service modules: transit services (ADA Paratransit, Microtransit, On-Demand Shuttle, Fixed-Route Bus, Vanpool, and Guaranteed Ride Home), medical transportation (Medicaid, Veterans Administration, Healthcare Worker Shuttles, Labor and Industries, Medical Courier, and Long-Distance NEMT), and private transportation (Dialysis, Wheelchair Accessible, Stretcher, Bariatric, Home from Hospital, Hospice, and Adult Day Health). The GOIN' App serves as the primary customer-facing digital platform for booking and fare management, while the 24/7 Call Center provides white-labeled reservation and support services. The company also offers ancillary services including Eligibility Services, Prescription Delivery, Human Services Transportation, and Welfare to Work Transportation.

Differentiator

Problem solved

Functional benefit

Products and services

• ADA Paratransit

Quantifiable outcome

• 250,000+ rides provided annually
• +2 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

20 partnerships are on record, tiered core and secondary.

• DaVita Medical GroupcoreStrategic or Co-development PartnerDaVita is a leading provider of kidney care and dialysis services in the Pacific Northwest. Medstar provides reliable, on-time transportation for dialysis patients to DaVita clinics across King, Pierce, and Snohomish Counties. Services include 24/7 ride availability for early morning and evening dialysis needs, ADA-accessible vehicles with drivers trained in dialysis patient needs, and direct coordination with DaVita staff to align transportation with treatment windows.
• Fred Hutchinson Cancer CentercoreStrategic or Co-development PartnerMedstar provides medical transportation partnership for cancer patients requiring transport to Fred Hutchinson Cancer Center treatment facilities in the Seattle area.
• Gig Harbor Health and RehabilitationsecondaryStrategic or Co-development PartnerTransportation partnership for rehabilitation patients requiring accessible medical transport services to and from Gig Harbor Health and Rehabilitation facility.
• Harborview Medical CentercoreStrategic or Co-development PartnerTransportation partnership for patients requiring rehabilitation and medical transport services at Harborview Medical Center in Seattle, one of the region's leading medical facilities.
• HopeLinkcoreChannel Partner/ Reseller/ DistributorHopeLink is a regional Medicaid transportation broker coordinating rides for eligible clients in King and south Snohomish Counties. Medstar is a transportation provider assigned by HopeLink based on availability and location for Medicaid-covered NEMT trips.
• ModivcarecoreChannel Partner/ Reseller/ DistributorModivcare is a national Medicaid transportation broker operating in Washington State. Medstar receives ride assignments from Modivcare for Medicaid-eligible transportation services.
• Northwest Regional Council (NWRC)coreChannel Partner/ Reseller/ DistributorNWRC is a regional agency providing Medicaid transportation coordination in Washington State. Medstar serves as a transportation provider for NWRC-authorized rides.
• People for PeoplecoreChannel Partner/ Reseller/ DistributorPeople for People is a community action agency and Medicaid transportation broker serving Yakima and surrounding areas. Medstar provides NEMT services authorized through People for People.
• Providence ElderPlacesecondaryStrategic or Co-development PartnerTransportation services for elderly participants in Providence ElderPlace program, providing coordinated care and transportation to medical appointments and adult day health services.
• SafeRidesecondaryChannel Partner/ Reseller/ DistributorTransportation partnership providing services through SafeRide for eligible riders requiring non-emergency medical transportation.
• Seattle Children's HospitalcoreStrategic or Co-development PartnerTransportation services for pediatric patients and families accessing Seattle Children's Hospital healthcare services, including specialty care and ongoing treatments.
• Selah TransitsecondaryChannel Partner/ Reseller/ DistributorRegional transit partnership connecting Selah with Yakima area transit services. Medstar provides transportation coordination supporting regional mobility needs.
• Special Mobility Services (SMS)coreStrategic or Co-development PartnerSMS is a nonprofit organization serving communities in Washington and Oregon for over 40 years. Medstar partners with SMS for community shuttles, Deer Park Dial-A-Ride, and Medicaid transportation, bridging rural-urban gaps through shuttle services.
• Union Gap TransitcoreChannel Partner/ Reseller/ DistributorUnion Gap Transit offers free, accessible transportation within Union Gap, Washington. Medstar operates Union Gap's fixed-route and Dial-A-Ride services ensuring reliable, ADA-compliant transportation for residents and visitors, including those with mobility needs.
• U.S. Department of Veterans Affairs (VA)coreStrategic or Co-development PartnerThe VA provides healthcare services to veterans at facilities including VA Puget Sound Health Care. Medstar provides safe, reliable rides for eligible veterans traveling to and from VA clinics, hospitals, and specialty appointments. Dispatchers and drivers are trained in VA scheduling protocols and facility layouts.
• Virginia Mason Franciscan HealthcoreStrategic or Co-development PartnerVirginia Mason Medical Center is a premier healthcare facility in the Pacific Northwest. Medstar provides NEMT for Virginia Mason patients across Seattle, Tacoma, and surrounding Puget Sound areas, including outpatient visits, specialty care, and hospital discharges.
• Washington State Department of Labor & IndustriescoreStrategic or Co-development PartnerL&I protects worker safety and ensures injured workers access medical care. Medstar provides transportation for L&I-covered clients to authorized medical appointments, physical therapy, and rehabilitation services across Washington State, including rural areas.
• Washington State Department of Social and Health Services (DSHS)coreStrategic or Co-development PartnerDSHS provides social, health, and safety programs including Medicaid assistance. Medstar partners with DSHS and transportation brokers to ensure eligible clients access care including behavioral health, developmental disabilities services, and long-term care assessments.
• Yakima Transit Dial-A-RidecoreChannel Partner/ Reseller/ DistributorYakima Transit has provided public transportation in the Yakima area for nearly four decades. Medstar provides paratransit services for eligible residents with disabilities, serving over one million passengers annually with fixed-route and Dial-A-Ride operations.
• Community TransitsecondaryChannel Partner/ Reseller/ DistributorCommunity Transit is a dedicated transit agency simplifying travel by bridging gaps between current locations and destinations. Medstar partners with Community Transit to expand accessible transportation options for communities served.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• MTM (Medical Transportation Management): MTM is a major non-emergency medical transportation manager operating across multiple U.S. states, coordinating NEMT for Medicaid and Medicare programs — directly comparable to Medstar in model (government payer-driven, broker-coordinated) and customer base.

Broad incumbents

• Modivcare: Modivcare is the largest U.S. NEMT broker and also operates its own transportation services; it is both a buyer of Medstar's capacity (as a Medicaid broker assigning rides) and a direct competitor as a national NEMT provider, making it the closest comparable at scale.
• FirstGroup / First Transit: FirstGroup (and its First Transit subsidiary) is a large multi-national operator of paratransit, fixed-route bus, and shuttle services under contract to transit agencies — comparable to Medstar in operating model and customer (municipal transit authorities), though at national/international scale.
• Transdev North America: Transdev operates paratransit, fixed-route, and contracted transit services across the U.S. for public agencies — directly comparable to Medstar's contracted municipal transit operations (Union Gap, Yakima, Selah, Community Transit) but at far larger scale as a global incumbent.
• Global Medical Response:

Emerging players

• Uber Health: Uber Health is Uber's healthcare-focused arm providing on-demand medical rides via the Uber platform; it competes with Medstar for ambulatory NEMT trips and is rapidly expanding into healthcare partnerships, though it currently lacks Medstar's wheelchair/stretcher fleet.
• Lyft Healthcare: Lyft Healthcare offers non-emergency medical transportation services through partnerships with health plans and providers; it is a comparable on-demand rideshare-based NEMT platform and one of Medstar's most discussed competitive threats.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/MedstarTransportation

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medstar Transportation