Carers' Resource

What Carers' Resource does

Carers' Resource is an independent registered charity (Charity No. 1049278, Company No. 03054273) founded in 1995 and headquartered in Harrogate, North Yorkshire, England. The organisation provides information, advice and direct support services to unpaid carers — adults, young carers aged 18 and under, parent carers, and professionals who work with carers — across four districts: Bradford, Harrogate, Craven and Selby. Its service portfolio spans one-to-one casework, support groups, wellbeing programs, hospital-based Carer Navigator services, Home from Hospital discharge support, the Men Care Too project for male carers, an Instagram-based Young Carer Hub, Carer ID cards, and small grants. Service delivery occurs through four physical offices (Harrogate, Shipley/Bradford, Skipton/Craven, Selby), in-home visits, hospital sites, and community venues. There are no proprietary technology platforms; the charity operates as a human-delivered service organisation with a website and social media presence as its main digital touchpoints.

The charity's business model is grant- and contract-funded rather than commercial. It does not charge service users; all services are free to unpaid carers. The primary revenue streams are multi-year (typically 3-5 year) service contracts with North Yorkshire County Council (covering Harrogate, Craven and Selby) and Bradford Council (covering Bradford and Craven), alongside NHS contracts including the Carer Navigator service at Bradford Royal Infirmary and Airedale hospitals and a funded NHS England Covid-19 impact research study. Secondary income comes from charitable grants (e.g. Carers Trust Quilter Aspirations Fund, Yorkshire Building Society Charitable Foundation, Selby Town Council), corporate donations, community fundraising events (e.g. the Great Skipton Santa Fun Run), and individual giving. Reach into carers is driven by professional referrals from GPs, schools and social workers, plus self-referral via website and presence at community events such as Carers Week and Carers Rights Day.

The organisation is led by CEO Chris Whiley, with founder Anne Smyth (awarded an OBE in 2013) connected to its heritage. It holds Carers Trust Network Partner status and the Investing in Volunteers quality mark. Headcount is stated at 101-250 staff supported by an active volunteer base. Governance is via a board of trustees, and the charity is currently recruiting additional trustees. Strategic activity in 2022-2023 has centered on contract-led geographic expansion (entry into Selby, contract renewal in Bradford and Craven) and physical footprint growth (relocation of the Harrogate HQ to Grove Park Court in May 2022).

Name

Carers' Resource

Legal name

Carers' Resource

Website

https://carersresource.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Carers' Resource is a UK-registered Yorkshire charity, founded 1995, providing free information, advice and direct support to unpaid adult carers, young carers, and parent carers across the Bradford, Harrogate, Craven and Selby districts.

Ownership category

akta.pro rank

Product category

Social care services for unpaid carers

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family Caregiver Coaching, Education & Support (HSABAIAI)

akta.pro secondary industries

Caregiver Support, Coaching & Training (HLADALAG), Family Caregiver Relief & Coaching (Respite-Integrated) (HSABAGAJ)

Keywords

• Unpaid carer support
• Young carer services
• Hospital discharge support
• Carer wellbeing grants
• Community social care

Headquarters

HQ city

Harrogate

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government contracts: Primary revenue from contracts with local authorities including North Yorkshire County Council (Harrogate, Craven, Selby services) and Bradford Council (Bradford district services). Contracts typically run for 3-5 years.
2. NHS contracts: Contracts with NHS organizations including NHS England for research studies and contracts for hospital-based services such as the carer navigator service at BRI and Airedale hospitals.
3. Grants and donations: Funding from charitable foundations, corporate donations, and community fundraising events. Examples include Carers Trust Quilter Aspirations Fund (£4,000), Yorkshire Building Society Charitable Foundation (£1,131), and various local organization donations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Carers' Resource is a registered charity that provides free information, advice, and practical/emotional support to unpaid carers of all ages (adults, young carers, and parent carers) across the Bradford, Harrogate, Craven, and Selby districts. Offerings include one-to-one support, support groups, a hospital-based Carer Navigator Service, Home from Hospital Support, wellbeing grants, the Carer ID card scheme, emergency planning, and specialized programs such as the Men Care Too project and the Young Adult Carer Grants program.

Product overview

Carers' Resource is a Yorkshire-based charity providing a comprehensive suite of support services for unpaid carers. The organization operates as a service provider rather than a software product company, offering adult carer support, young carers services, home from hospital support, parent carers services, and specialized programs like the Men Care Too initiative for male carers. Key digital offerings include the Young Carer Hub on Instagram, technology help services, and an online cost of living support portal. The organization also provides financial assistance through Carer's Wellbeing Grants and Young Adult Carer Grants. Services span across Bradford, Harrogate, Craven, and Selby districts in Yorkshire, delivered through local offices, support groups, and digital channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Young Carers Services
• Home from Hospital Support
• Parent Carers Support
• Carer Navigator Service
• Men Care Too
• Young Carer Hub
• Digital Inclusion: Help with Technology
• Carer's Wellbeing Grant
• Carer ID Card
• Emergency and 'What If' Planning
• Cost of Living Support
• Adult Carer Support Services

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Bradford CouncilcoreStrategic or Co-development Partner · 21 December 2022Awarded new contracts to provide services for unpaid carers in Bradford and Craven districts for at least five years starting April 2023. Also contracted to deliver carer navigator service at BRI and Airedale hospitals.
• North Yorkshire County CouncilcoreStrategic or Co-development Partner · 28 March 2022Awarded contract to provide services for unpaid carers in Harrogate, Craven and Selby for at least three years starting July 2022. Also awarded Home from Hospital Support contract for five years starting April 2022.
• Act as One Bradford District and CravenminorStrategic or Co-development Partner · 18 November 2021Health and care partnership joining with Carers' Resource and Bradford Council for Carers Rights Day events to highlight rights of unpaid carers.
• Experience Wild Ingleborough projectminorStrategic or Co-development PartnerAccess to nature fund supporting groups who experience barriers to accessing countryside. Funded rock-climbing and caving adventure for young carers on Ingleborough.
• Nidderdale LlamasminorStrategic or Co-development PartnerFarm with therapy llamas and alpacas providing educational sessions. Selected Carers' Resource young carers to benefit from llama and alpaca therapy visits.
• Harrogate CollegeminorStrategic or Co-development PartnerProvided free use of training kitchens for Masterchef experience day for young carers. Local butchers Yorkshire Farmers Meat Co. donated sausages and Roots & Fruits donated vegetables.
• Rotary Club of Skipton CravenminorStrategic or Co-development PartnerOrganised the Great Skipton Santa Fun Run charity event. Carers' Resource team of 30 participated and raised over £1,600.
• Marine LandscapesminorStrategic or Co-development PartnerBradford-based company that supported the community garden project by putting in a path to make the allotment wheelchair and pushchair accessible.
• Carers TrustcoreStrategic or Co-development PartnerNetwork partner of Carers Trust, a major UK charity working to support carers. Receives support and funding through the Carers Trust network.

Scale indicators6 records

Recent moves11 records

Expansion highlights8 records

Emerging players

• Contact (for families with disabled children): National charity supporting families of disabled children in the UK. Directly comparable to Carers' Resource's parent carer support services, helping families navigate local authority systems and access grants.
• Together for Short Lives: UK charity supporting families caring for children with life-limiting conditions and complex needs. Overlaps with Carers' Resource's parent carers and young carers programmes, particularly for families caring for severely disabled children.

Broad incumbents

• Carers UK: UK's leading national membership charity for unpaid carers, providing information, advice, and policy advocacy. Competes for the same limited local authority and national funding pools as Carers' Resource and operates at national scale.
• Carers Trust: National UK charity and umbrella network for carer support organisations; Carers' Resource is itself a network partner. Carers Trust operates as a broader incumbent through its many local network partners across the UK, making it the closest peer.
• Age UK: UK national charity supporting older adults and their families, including information, advice, and local service delivery through Age UK local branches. Overlaps with Carers' Resource's elderly carer population and competes for similar local authority contracts.
• Alzheimer's Society: National charity supporting people with dementia and their carers, including direct service delivery and Carer ID card schemes. Overlaps substantially with Carers' Resource's support for family carers of people with dementia (e.g. Dales Diners group).

Direct peers

• Crossroads Care: National network of charities providing respite care and support to unpaid carers across the UK. Operates the same community-led service delivery model as Carers' Resource and competes for similar local authority commissioning contracts.

Regional players

• Tameside and Glossop Carers Centre: Regional carers centre in Greater Manchester offering information, advice, and support services to unpaid carers. Highly comparable single-region charity model focused on adult and young carers with similar statutory funding streams.
• Action for Carers Surrey: Regional charity providing support services to unpaid carers in Surrey, mirroring Carers' Resource's Yorkshire footprint. Highly comparable operational model including helplines, hospital discharge support, and adult carer grants.

Others

• Carers Allowance: UK government benefit programme providing financial support to unpaid carers. Not a charity but a complementary service that Carers' Resource helps carers apply for, illustrating the wider ecosystem of unpaid carer support in the UK.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/carersresource
• Xx.com/CarersResource
• Facebookfacebook.com/carersresource

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carers' Resource