Action for Carers Surrey

Name

Action for Carers Surrey

Legal name

Action for Carers Surrey

Website

https://actionforcarers.org.uk

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Carer Support Services (Charity)

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

akta.pro secondary industries

Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Respite Hospice Care (Short-Term Relief) (HSABAFAD)

Keywords

• Carer support services
• Unpaid caregiver support
• Charity helpline services
• Community carer advocacy
• Carer wellbeing services

Headquarters

HQ city

Burpham, Guildford, Surrey

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Funding: Core funding from Surrey County Council covers staff and office premises costs. This is the primary revenue source for operational expenses.
2. Individual Donations: Donations from individuals through JustGiving page, payroll giving, and one-time gifts. Donors can set up regular giving or make single contributions.
3. Corporate Partnerships: Corporate sponsorships, employee fundraising, and corporate donations from businesses supporting the charity's mission.
4. Trusts and Foundations: Funding from charitable trusts and foundations to support specific initiatives and expand services.
5. Community Fundraising: Fundraising events organized by community groups, individuals, and supporters including challenge events like London Marathon and Surrey Half Marathon.
6. Legacies and Wills: Gifts left in supporters' wills to provide lasting support for the charity's mission.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels9 records

Core offering

Action for Carers Surrey is a registered charity that provides free, comprehensive support services to unpaid carers across Surrey, UK. Services include a phone helpline, 8 Carer Hubs for drop-in support, one-to-one advice from Carer Support Advisors, support groups, money and legal advice, wellbeing services, hospital-based advocacy, and specialized programs for young carers, young adult carers, Armed Forces carers, and former carers. All services are free to registered carers aged 5-99 living in Surrey or caring for someone in Surrey.

Product overview

Action for Carers Surrey operates as a single integrated charity service providing support, advice, and information for unpaid carers aged 5-99 across Surrey. The organization offers a unified service portfolio centered around direct carer support, delivered through multiple channels including the Carer Helpline, Carer Hubs (physical drop-in centers), one-to-one support from Carer Support Advisors, and support groups. Specialized services target distinct carer demographics: Surrey Young Carers (ages 5-17), Young Adult Carers Support (ages 16-25), Adult Carers Support, Armed Forces Carers Support, and Former Carers Support. Core service areas include wellbeing services, money advice, legal issues guidance, practical support (including moving and handling and hospital advisors), and an extensive information booklet library. The organization also provides training for professionals and runs a comprehensive events and activities programme. All services are free to registered carers and delivered in partnership with Surrey County Council and national carer organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• Surrey Young Carers (SYC) Specialized support service for young carers aged 5-17 in Surrey, offering workshops, forums, activities, and time-out opportunities to provide respite from caring responsibilities and help young people achieve their potential.
• Young Adult Carers (YAC) Support Tailored support service for carers aged 16-25 in Surrey, providing information about education, employment, and balancing life with caring responsibilities, along with specialized events and activities.
• Adult Carers Support Comprehensive support services for adult carers in Surrey including information, advice, practical help, emotional support, and assistance with benefits and legal matters.
• Armed Forces Carers Support Specialized information and support for carers in the Armed Forces community in Surrey, including serving personnel, reservists, veterans, and their families.
• Former Carers Support Bereavement support and guidance for former carers who have lost the person they cared for, including assistance with transitioning back to work and volunteering opportunities, offered for up to one year following bereavement.
• Carer Hubs Physical drop-in centers across Surrey (Addlestone, Camberley, Epsom, Guildford, Hersham, Oxted, Redhill, and Woking) offering advice, information, support, and community connection for carers.
• Carer Helpline Phone-based advice line staffed by experienced advisors providing information, emotional support, and guidance on caring matters. Open Monday-Thursday 9am-7.30pm, Friday 9am-5pm, Saturday 9am-12.30pm.
• One-to-One Support Services Personalized support from Carer Support Advisors offering face-to-face or phone consultations, advice, information, advocacy, and emotional support tailored to individual caring situations.
• Carer Support Groups Monthly support groups running across Surrey and online via Teams, offering opportunities for carers to connect, share experiences, and support each other in confidential settings, including specialist groups for dementia, mental health, and eating disorder carers.
• Money Matters Advice Financial guidance service helping carers understand benefits and payments they may be entitled to, including Carer's Allowance, Attendance Allowance, and assistance with debt management.
• Legal Issues Support Information and guidance on legal matters affecting carers, including lasting power of attorney, managing someone's affairs, and planning for the future.
• Practical Support Services Practical assistance including help with moving and handling, hospital carer advisors, GP registration, Blue Badge applications, Carer's Assessments, emergency planning, and work-life balance guidance.
• Training for Professionals Free workshops for Surrey professionals (GPs, social workers, teachers, employers) to improve understanding of carers and how to identify and support them effectively.

Quantifiable outcome

• 26,515 unpaid adult carers supported in 2024
• +4 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Carers TrustcoreStrategic or Co-development PartnerNetwork Partner of Carers Trust - the UK-wide charity providing support for carers. This partnership provides national backing, resources, and connection to a wider network of carer organizations across the UK.
• Carers UKcoreStrategic or Co-development PartnerUK's national charity for carers, providing advocacy, information, and support. Action for Carers works closely with Carers UK on campaigns, resources, and policy influencing for carers.
• Luminus (Giving Carers a Voice)coreStrategic or Co-development PartnerSurrey-based independent community interest company commissioned by Surrey County Council to listen to carers' experiences and ensure their views are heard in service design and delivery. Partnership enables carer voice programs.
• Healthwatch SurreyminorStrategic or Co-development PartnerIndependent organization championing the voice of local people to shape NHS and social care services. Provides information and signposting to help carers access support.
• Surrey Welfare Rights UnitminorStrategic or Co-development PartnerProduces annual 'Benefits for Carers' guide with all latest figures. Action for Carers promotes this resource to help carers understand their financial entitlements.
• Royal British LegionminorStrategic or Co-development PartnerPartnership focused on Armed Forces carers. The RBL published a report 'Unpaid Carers in the Armed Forces Community' outlining challenges faced by this group, with recommendations.
• Crossroads Care SurreyminorOthersListed as another carer support charity in Surrey, providing breaks for carers through their respite care services.
• Surrey NHS HospitalscoreStrategic or Co-development PartnerHospital Carer Advisors work in Surrey's main hospitals to provide support to carers when the person they care for is hospitalized.
• Surrey GP PracticescoreChannel Partner/ Reseller/ DistributorPartnership with GP practices across Surrey including The Carer's Prescription initiative. GP volunteers visit practices to ensure up-to-date information on carer support is available.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Carers Trust: UK-wide charity of which ACS is a Network Partner; Carers Trust supports a national network of local carer organizations, overlapping directly in mission and service portfolio but operating at national scale.
• Carers UK: National UK charity advocating for and supporting unpaid carers; ACS works closely with Carers UK on campaigns and resources, and they share an identical beneficiary population at national level.
• Alzheimer's Society: National dementia charity serving many of the same carers ACS supports (dementia is a leading reason for caring roles); provides dementia-specific advice, support groups, and helpline services comparable to ACS offerings.
• Macmillan Cancer Support: National charity supporting people affected by cancer, including family carers; ACS supports several cancer-carer cases (e.g., Brian with prostate cancer), and Macmillan overlaps in information, financial guidance, and emotional support.

Emerging players

• Royal British Legion: Partner of ACS on Armed Forces carer support; RBL's 'Unpaid Carers in the Armed Forces Community' report and welfare services intersect directly with ACS's Armed Forces Carers programme.
• Contact (for families with disabled children): UK charity supporting families with disabled children, directly overlapping with ACS's Parent Carers and young-carer segments; offers comparable information, benefits guidance, and family support.
• Mind: UK mental health charity overlapping with ACS in supporting carers whose stress and isolation affect their mental health; offers comparable information, helpline, and peer-support services.

Regional players

• Family Action: UK family support charity delivering social-services programmes (including some carer support) across multiple English regions; comparable operating model as a non-profit delivering free advice and wellbeing services to families.

Direct peers

• Age UK Surrey: Local Age UK branch serving older people in Surrey, including many unpaid family carers; offers overlapping information, advice, and wellbeing services for an overlapping demographic.
• Crossroads Care Surrey: Surrey-based carer support charity explicitly listed by ACS as a peer, providing respite care and breaks for unpaid carers in the same geographic catchment with overlapping service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC9cbMw5hr_6caRwMaN2Zeog?view_as=subscriber
• Facebookfacebook.com/ActionforCarersSurrey
• LinkedInlinkedin.com/company/action-for-carers-surrey-
• Instagraminstagram.com/action_for_carers_surrey

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Action for Carers Surrey