What HelloDoc does

HelloDoc is a medical practice management software product owned and operated by CompuGroup Medical France (a subsidiary of Frankfurt-listed CompuGroup Medical, ticker COP), serving liberal healthcare professionals in France — primarily general practitioners, medical specialists, midwives, and multi-professional health centers (MSP). Founded in 1993 and now over 30 years in market, the software centralizes patient medical and administrative records, scheduling, electronic prescription via the VIDAL Expert drug database, billing and teletransmission through SESAM-Vitale Addendum 8, teleconsultation via CLICKDOC (rated 10/10 by the French Ministry of Health), document sharing via MSSanté and DMP, vaccination tracking, liberal accounting, and health data backup via CGM DATASAFE with servers in France and Germany. The platform is available in both cloud (online) and on-premise (local) deployments, built on a SQL-based architecture providing unlimited data storage and user scalability.

The product holds mandatory French health IT certifications including ANS Ségur du Numérique Santé référencement (since June 2022), HAS Logiciel d'Aide à la Prescription (LAP) certification, e-santé V2 label for health centers, and RGPD compliance. It integrates deeply with national infrastructure: INSi for national health identity verification, HRi for reimbursement history, ADRi, DMTi, IMTi, and AATi for work stoppage certificates. Two AI add-on features — Assistant de Consultation (NLP-based structured medical report drafting) and Assistant Téléphonique (automated patient call handling and scheduling) — extend the platform into AI-assisted documentation and front-desk automation.

Revenue is generated through monthly subscriptions starting at €75/month, sold directly via the CGM France website with bundled cross-selling of CLICKDOC PRO, CGM eVITALE, CGM DATASAFE, and training programs financed by FAF-PM. Go-to-market targets liberal practitioners individually through the website contact form, with self-service cloud onboarding for individual users and quote-based pricing for larger practices. As a non-standalone product within a publicly listed European healthcare IT group, no independent revenue, headcount, or unit economics for HelloDoc are disclosed in the source data.

Name

HelloDoc

Legal name

CompuGroup Medical France

Website

https://hellodoc.com

Company type

Private

Founded year

1993

Operating status

Operating

Short description

HelloDoc is a CompuGroup Medical France product providing medical practice management software — patient records, billing, prescription, teleconsultation, and AI-assisted documentation — to French liberal healthcare professionals via subscription starting at €75/month.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Healthcare Master Data Management (MDM) & Patient/Provider Identity Data (HLACAIAB)

Keywords

• Medical practice management
• Electronic health records
• Healthcare software France
• Electronic prescription software
• Telemedicine platform

Headquarters

HQ city

Lagos

HQ country

Nigeria

HQ region

Africa

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscription: Monthly subscription model starting at €75 per month for medical practice management software with cloud and local deployment options

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

HelloDoc is a medical practice management software available online (cloud) and on-premise (local), designed for liberal healthcare professionals including general practitioners, specialists, and midwives in France. It consolidates patient records, appointment scheduling, electronic prescriptions with VIDAL Expert drug database, billing and teletransmission via Sésam-Vitale, teleconsultation, secure document sharing via MSSanté and DMP, and back-office accounting into a single integrated platform with AI-powered consultation documentation and phone-call automation.

Product overview

HelloDoc is a comprehensive medical practice management software platform available in both cloud and on-premise deployments, designed for liberal healthcare professionals (general practitioners, specialists, and midwives). The core HelloDoc platform integrates essential practice management modules including patient records, scheduling with CLICKDOC PRO integration, billing and teletransmission via CGM eVITALE, electronic prescription with VIDAL Expert database, teleconsultation, document sharing, vaccination tracking, liberal accounting, and data backup via CGM DATASAFE. The platform is complemented by AI-powered features including the Consultation Assistant (drafts structured reports) and Phone Assistant (automates call handling and scheduling). HelloDoc serves individual practitioners, multi-physician practices, and multi-professional healthcare organizations, with specialized versions for MSP (Maisons de Santé) environments.

Differentiator

Problem solved

Functional benefit

Products and services

• HelloDoc Medical practice management software available online (cloud) and on-premise (local) for liberal healthcare professionals including general practitioners, specialists, and midwives in France. Provides centralized patient records, scheduling, billing and teletransmission, HAS-certified electronic prescription connected to the VIDAL Expert drug database, teleconsultation, secure document sharing via MSSanté and DMP, vaccination tracking, liberal accounting with 2035 declaration support, and remote access. Starting price €75/month.
• CLICKDOC PRO Patient relationship platform including online scheduling, teleconsultation, and telephone secretarial services for healthcare professionals. Referenced 10/10 by the French Ministry of Health and bundled with HelloDoc.
• CGM eVITALE Billing and teletransmission solution for French health insurance claims (Feuilles de Soins Électroniques / FSE), enabling invoice management from multiple payers via a mobile device using the CGM Smart Cover.
• Assistant de Consultation (AI) AI-powered consultation assistant that drafts structured medical reports from consultations, allowing the practitioner to modify and integrate them into the patient record with one click.
• Assistant Téléphonique (AI) AI phone assistant that answers incoming patient calls and automatically schedules appointments, with a team activity dashboard for tracking call-center performance.
• CGM DATASAFE Certified health data backup solution with servers located in France and Germany, offered alongside HelloDoc for both cloud and on-premise deployments.

Quantifiable outcome

• Rated 10/10 by French Ministry of Health for teleconsultation service
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature12 records

Partnerships

Five partnerships are on record, tiered core.

• ANS (Agence du Numérique en Santé)coreStrategic or Co-development Partner · 1 June 2022Official certification partner for Ségur du Numérique Santé program. HelloDoc received official reference as meeting government requirements for digital health adoption in France.
• VIDAL ExpertcoreTechnology or IntegrationVIDAL Expert provides the drug database integrated into HelloDoc's prescription module, enabling medication safety checks, contraindication warnings, and adherence to prescribing guidelines. This integration is essential for HAS certification as a Prescription Aid Software (LAP).
• INSERM / AFPAcoreStrategic or Co-development Partner2018 growth charts developed in partnership with INSERM and AFPA (Association Française de Pédiatric Ambulatoire), integrated into HelloDoc and AxiSanté software for pediatric monitoring.
• CNAM / Assurance MaladiecoreTechnology or IntegrationIntegration with French National Health Insurance services including SESAM-Vitale (electronic health card), ADRi (Acquisition des DRoits intégré), HRi (Historique des Remboursements intégré), DMTi (Déclaration Médecin Traitant intégré), IMTi (Information Médecin Traitant intégré), and INSi (Identité Nationale de Santé) for national health identity verification.
• MSSanté / DMP (Dossier Médical Partagé)coreTechnology or IntegrationIntegrated with MSSanté secure messaging and DMP shared medical record for document sharing between healthcare professionals, enabling coordinated care.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Weda: Cloud-based medical practice management software for French liberal practitioners, certified Ségur du Numérique en Santé. Closely comparable on feature set, target customer, and regulatory positioning.
• AxiSanté (CompuGroup Medical): Sister CGM product targeting the same French liberal practitioner segment with a comparable practice management suite (patient records, scheduling, billing, teleconsultation). Most directly comparable peer given identical parent and overlapping customer base.
• Libellia (CompuGroup Medical): Another CGM medical software brand positioned for liberal practitioners (GPs, specialists, midwives) with similar core modules. Direct overlap with HelloDoc's target users, including midwives explicitly served by both products.
• Acteur.fr (CompuGroup Medical): CGM's cloud-native practice management application targeted specifically at MSPs and health centers. Adjacent to HelloDoc in customer segment and product functionality, with a stronger MSP positioning.
• Maiia (Cegedim): French medical practice management and teleconsultation solution from Cegedim, targeting the same liberal GP/specialist segment with comparable scope (agenda, patient records, billing, teleconsultation).

Broad incumbents

• Doctolib: Dominant French health platform with teleconsultation, scheduling, and an expanding patient records / practice management software offering. While broader in scope (consumer-facing booking, pharmacy, hospital modules), it is the principal competitive threat in HelloDoc's core liberal practitioner market.
• Crossway (Dedalus): Practice management software from Dedalus (an established European healthcare IT vendor) serving French ambulatory practitioners. Comparable in scope and target segment, backed by a larger international healthcare software group.

Others

• VISUS (CompuGroup Medical): CGM's medical imaging and data management product. Not a direct competitor to HelloDoc, but part of the same parent portfolio and an adjacent clinical-IT product for shared customers.
• Mon Espace Santé (ANS / French government): French government's national patient-facing health record platform. Not a competitor in the same product category, but a critical interoperability partner and a structural force shaping demand for HelloDoc's patient-records modules.

Regional players

• Hellodoc (Nigeria): Same brand name used by an unrelated Nigerian doctor-discovery and appointment-booking platform. Useful as a regional comparator in name/positioning but does not compete with the French HelloDoc product; represents a brand-name collision risk.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hellodocng
• YouTubeyoutube.com/channel/UCM2ts4dRMzp2mo1nFFW03dQ
• LinkedInlinkedin.com/company/compugroup-medical-france
• Facebookfacebook.com/172295146254221

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HelloDoc