What Maiia does

Maiia is a French digital healthcare platform operated by Cegedim Santé (a private SAS headquartered in Boulogne-Billancourt) that connects patients with healthcare professionals across 41+ specialties. Its core product is a marketplace and SaaS platform enabling online appointment booking (in-person and video), on-demand teleconsultation, secure health document storage and sharing, and medication lookup via the integrated Claude Bernard (BCB) drug database. The platform is delivered through a consumer website, iOS and Android mobile applications, and a B2B2C channel in which partner complementary health insurers (mutuelles and assureurs) distribute the Maiia 7/7 teleconsultation service to their policyholders; this 7/7 service is operated by TBNO INVEST, a wholly-owned Cegedim Santé subsidiary with an independent medical direction. The underlying infrastructure is hosted exclusively in metropolitan France on cegedim.cloud, certified HDS, ISO 27001, ISO 20000, ISO 27017, and ISO 27018.

Maiia generates revenue through three streams: (1) recurring subscriptions from healthcare professionals and practices for calendar management, profile visibility, and teleconsultation infrastructure, (2) per-consultation transaction fees for pay-per-use teleconsultations processed via Stripe (with a €25 pre-authorization held on entry to the virtual waiting room and the practitioner-set fee captured after the call), and (3) B2B contracts with complementary health insurers that underwrite Maiia 7/7 teleconsultations for their members within contracted usage limits. Patient-side access to booking, teleconsultation entry, and the drug database is free, supporting a self-serve, product-led growth motion on the consumer side, while the B2B2C insurer channel drives incremental distribution. Practitioner's switching costs accrue from calendar, document, and prescription data stored on the platform, and the regulatory HDS hosting certification constitutes a material compliance barrier for competing telehealth entrants.

Name

Maiia

Legal name

CEGEDIM SANTE

Website

https://maiia.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Maiia, operated by Cegedim Santé, is a French digital healthcare marketplace connecting patients with practitioners across 41+ specialties for online appointment booking, video teleconsultation, and secure health document management, distributed direct-to-consumer and via partner complementary health insurers.

Ownership category

akta.pro rank

Product category

Healthcare Appointment Booking and Teleconsultation Platform

NAICS

Offices of Physicians (62111)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Online appointment booking
• Telemedicine platform
• Teleconsultation services
• Healthcare marketplace
• Medical scheduling software

Headquarters

HQ city

Boulogne-billancourt

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Practitioner/Subscription Revenue: Healthcare professionals and practices subscribe to Maiia's platform to manage their online appointment calendar, appear in search results, and offer teleconsultations. This is the primary B2B revenue stream.
2. Teleconsultation Transaction Fees: Patients pay for on-demand teleconsultations via Stripe at rates set by individual practitioners. For Maiia 7/7, teleconsultations are covered by partner complementary health insurers within defined usage limits, with patients paying out-of-pocket only after exhausting their benefit allowance.
3. B2B Partnerships with Complementary Health Insurers: Maiia generates revenue through B2B contracts with complementary health insurers (AMC) who offer Maiia 7/7 as a covered employee benefit, based on per-user or per-consultation arrangements negotiated under the partnership.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Maiia is a digital health platform that connects French patients with healthcare professionals for online appointment booking (in-person and video) and on-demand video teleconsultation, covering more than 41 medical and paramedical specialties. Patients access the service free of charge via the website or mobile app to find practitioners, book consultations, conduct teleconsultations, and store or share health documents, while healthcare professionals subscribe to manage their calendars and offer teleconsultations.

Product overview

Maiia is a digital health platform operated by Cegedim Sante that provides a unified ecosystem for healthcare appointment booking and telemedicine. The core offering consists of the Maiia web platform and mobile application, which enable patients to search for and book appointments with healthcare professionals across 40+ specialties (including general practitioners, physiotherapists, nurses, pharmacists, psychiatrists, cardiologists, dermatologists, and more). The platform integrates several interconnected modules: a teleconsultation service enabling video consultations with or without prior appointment, the Maiia 7/7 service for 24/7 access to doctors, the Claude Bernard medication database for drug information lookup, a secure health document vault for storing and sharing prescriptions and medical records, and a cost simulation tool for insurance coverage estimation. The platform also supports pharmacy teleconsultations and assisted teleconsultations where a third-party healthcare professional accompanies the patient. Payment processing for teleconsultations is handled via Stripe. Maiia connects patients with a broad network of healthcare providers across France, including medical offices, paramedical practices, health centers, and pharmacies.

Differentiator

Problem solved

Functional benefit

Products and services

• Maiia Platform (Patient-facing website)
• Maiia Patient Mobile Application iOS and Android mobile application for patients to manage appointments, conduct video teleconsultations, store and share health documents (prescriptions, medical certificates, test results) with practitioners, and receive automated appointment reminders. Apps are available on the iOS App Store and Google Play under the Maiia brand.
• Maiia 7/7 Teleconsultation Service 24/7 teleconsultation service providing patients with access to doctors without prior appointment, seven days a week, with an independent medical direction overseeing quality and safety. Operated by TBNO INVEST, a wholly-owned Cegedim Santé subsidiary (SAS, RCS Nanterre 529 134 942), and distributed through partnerships with complementary health insurers (mutuelles, assureurs) as a covered benefit.
• Base Claude Bernard (BCB) Drug Reference Integrated drug and medication reference database providing comprehensive medication information including regulatory notices, dosage instructions, drug interactions, and contraindications. Powered by RESIP (a Cegedim group company) and accessible to Maiia users as a free public lookup.
• On-Demand Teleconsultation (Sans RDV) On-demand video consultation service that allows patients to connect with available practitioners without a prior appointment, typically within minutes. Supports assisted teleconsultation where a third-party healthcare professional can be present with the patient, and is processed through Stripe with a €25 pre-authorization held upon entering the virtual waiting room.

Quantifiable outcome

• Patients can access teleconsultations without prior appointment, within minutes, 7 days a week via the Maiia 7/7 service
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• Cegedim SantécoreOthersCegedim Santé is the parent company and legal publisher of Maiia. Maiia is a brand of Cegedim Santé. Cegedim Santé provides the platform infrastructure, commercial relationships with practitioners, and B2B contracts with insurers. Headquarters: 137 Rue d'Aguesseau, 92100 Boulogne-Billancourt. Capital: €94,316,983.
• TBNO INVEST (TBNO)coreStrategic or Co-development PartnerTBNO INVEST is a wholly-owned subsidiary of Cegedim Santé (SAS, capital €5,726,658.30, RCS Nanterre 529 134 942) that operates the Maiia 7/7 teleconsultation service — a 7-days-per-week teleconsultation service accessible via complementary health insurer partnerships. TBNO operates an independent medical direction to oversee care quality and safety.
• cegedim.cloudcoreTechnology or Integrationcegedim.cloud (RCS 790 173 066) is the exclusive hosting provider for Maiia's servers and application infrastructure. Hosting is performed exclusively in metropolitan France. cegedim.cloud holds certifications ISO 27001, ISO 20000, HDS, ISO 27017, and ISO 27018, and undergoes regular third-party security audits. This is a mandatory certification for hosting health data in France.
• Stripe Payments EuropecoreTechnology or IntegrationStripe processes all teleconsultation payments on Maiia. A pre-authorization of €25 is held when the patient enters the virtual waiting room, and the final fee (set by the practitioner) is charged at the end of the consultation. Cegedim Santé never accesses patient banking information.
• Complementary Health Insurers (AMC Partners)coreGTM or Marketing PartnerComplementary health insurers (mutuelles, assureurs, employers) partner with Cegedim Santé / TBNO to offer Maiia 7/7 teleconsultation as a covered employee/policyholder benefit. These AMC partners promote Maiia 7/7 via their member portals and bear the cost of teleconsultations within contracted usage limits. The exact list of partner insurers is not publicly disclosed.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Doctena: Europe-wide practitioner booking platform headquartered in Luxembourg, with strongest presence in Belgium, Germany and the Netherlands. Same booking-and-reminder model as Maiia but operating in different countries.

Direct peers

• Doctolib: France's leading patient-practitioner booking and teleconsultation platform, offering the same core proposition as Maiia: appointment scheduling, video consultation and insurer integration. Doctolib is the most direct head-to-head competitor for both patients and healthcare professionals.
• Qare: French teleconsultation service providing on-demand and scheduled video consultations with prescription delivery. Qare competes directly with Maiia 7/7 for on-demand visits and complements employer/insurer health benefits.
• Hellocare: French teleconsultation and medical appointment platform serving both patients and practitioners. Closely overlaps with Maiia across teleconsultation infrastructure and practitioner-facing scheduling tools.
• Medadom: French teleconsultation operator with a strong pharmacy-cabin network, mirroring Maiia's pharmacy teleconsultation proposition. Direct competitor especially for on-demand, low-acuity visits served through physical partner locations.
• Docavenue: French telemedicine and appointment-booking platform from Cegedim's traditional competitor set, offering both patient-led teleconsultation and professional scheduling comparable to Maiia's.
• Keldoc: French practitioner scheduling and teleconsultation service integrated with hospital and clinic information systems. Overlaps with Maiia on doctor-side appointment management and patient booking flows.

Broad incumbents

• Docplanner: Large European patient-practitioner booking and SaaS provider covering many countries and specialties. Comparable to Maiia in marketplace mechanics, broader in geographic and product scope, and a relevant competitor if it expands more deeply into France.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/maiia
• Facebookfacebook.com/MaiiaCegedim
• LinkedInlinkedin.com/company/maiiabycegedim

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maiia