Lake Macquarie City Council

What Lake Macquarie City Council does

Lake Macquarie City Council is a local government authority constituted under the NSW Local Government Act, serving the Lake Macquarie City local government area in New South Wales, Australia. Founded in 1906 and employing 1,001-5,000 staff, the Council delivers statutory municipal services including kerbside garbage, recycling, and green-waste collection; commercial waste services and the Awaba Community Recycling Centre; development application, construction certificate, and planning approvals; parks, reserves, venues, library, swim centre, museum, and visitor-economy services; and community-support programs for residents and community groups.

The operating model is anchored on an online services portal (ePathway) for digital lodgement and payment of rates, development applications, animal registration, and waste services, complemented by in-person service at the Speers Point Customer Service Centre (currently relocated to Speers Point Library following November 2024 fire damage at the Administration Building), the library network, and phone/email/web-chat channels. Operational technology includes sensor-enabled Smart Bins for waste-fill monitoring and an eight-unit subsidiary network (Lake Mac Libraries, Lake Mac Swim Centres, Museum of Art and Culture, Lake Macquarie Arts, Local History, Visit Lake Mac, Lake Macquarie Holiday Parks, and Dantia economic development).

Revenue is raised through recurring property rates on residents and businesses, transaction-based service fees (development applications, building certificates, bin purchases, venue hire), and waste-service charges (with pro-rata billing, a 0.6% credit-card processing fee, pensioner rebates, and a charity/community-waste subsidy of up to 20 tonnes or A$5,500 per year). The customer base spans residents, local businesses, developers and builders, charities and not-for-profits, and residents with medical conditions requiring special waste services.

Name

Lake Macquarie City Council

Legal name

Lake Macquarie City Council

Website

https://lakemac.com.au

Company type

Public

Founded year

1906

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Lake Macquarie City Council is a NSW local government authority serving the Lake Macquarie LGA, delivering statutory municipal services — kerbside waste and recycling, development approvals, libraries, swim centres, parks, and community programs — to residents, businesses, developers, and community groups, funded by property rates, service fees, and waste charges.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Air and Water Resource and Solid Waste Management Programs (924110), Administration of Environmental Quality Programs (9241), Waste Collection (5621)

SIC

Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Local government services
• Waste management services
• Municipal administration
• Community facilities management
• Urban planning services

Headquarters

HQ city

Lake Macquarie Shire

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Rates: Council generates revenue through property rates charged to residents and businesses within Lake Macquarie City
2. Service Fees: Fees for various services including development applications, building certificates, commercial waste services, venue hire, animal registration, and other council services
3. Waste Services Charges: Charges for additional garbage, recycling and green waste services for commercial and residential properties, including pro-rata billing on rates

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Lake Macquarie City Council is a local government authority providing statutory municipal services to residents and businesses of the Lake Macquarie City area in NSW, Australia. Core offerings include kerbside waste collection (garbage, recycling, green waste), commercial waste services, development and building approvals, community facilities (libraries, swim centres), parks, venue hire, and environmental programs.

Product overview

Lake Macquarie City Council provides a comprehensive suite of council services to residents and businesses across the Lake Macquarie region in NSW, Australia. The core offering includes kerbside waste collection services (garbage, recycling, and green bins), commercial waste management, and waste disposal facilities. Digital services are delivered through an Online Services Portal enabling development applications, payments, and account management. Additional services span development and building approvals, community facilities (libraries, swim centres, venues), environmental programs, and animal management. The Smart Bins program represents an innovation in waste management technology. The council operates as a local government organization rather than a commercial technology product company.

Differentiator

Problem solved

Functional benefit

Products and services

• Smart Bins Waste bins equipped with sensor technology to monitor fill levels and optimize collection schedules, available to residents within the Lake Macquarie City area.
• Bookable Bulky Waste Service On-demand service allowing residents to schedule collection of large or bulky waste items at their convenience.
• Kerbside Bin Collection Services Regular scheduled collection services for garbage, recycling, and green waste bins for residential properties in Lake Macquarie City.
• Commercial Waste Services Additional waste collection services tailored for businesses including garbage, recycling, and green waste with flexible bin sizes up to 1100L.
• Community Recycling Centre Drop-off facilities for household problem waste items including chemicals, paints, and batteries at Awaba and Belmont North locations.
• Development Application Services Online lodgement and tracking of development applications, construction certificates, and related building and planning approvals for property developers and builders.
• Eco Angel Program Education and advisory service helping residents reduce waste, increase recycling, and live more sustainably.
• Lake Mac Libraries Public library services including physical and digital collections, programs, and community spaces across multiple branches throughout Lake Macquarie City.
• Lake Mac Swim Centres Aquatic recreation facilities offering swimming pools and programs for the community across Lake Macquarie City.
• Venue Hire Booking system for community halls, centres, parks, reserves, and event venues across Lake Macquarie City.
• Online Services Portal E-government platform enabling residents to access council services, make payments, lodge applications, and manage accounts online.

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• DantiacoreStrategic or Co-development PartnerDantia is Lake Macquarie's economic development organisation. Council works with Dantia to support business growth, investment attraction, and economic development initiatives. Partnership includes connecting businesses with council services, supporting city-significant developments, and economic profiling.
• Lake Mac LibrariescoreOthersLake Mac Libraries is a network of libraries operated by Council providing community access to information, digital services, educational programs, and serving as the temporary Customer Service Centre location.
• Museum of Art and Culture (MAC)minorOthersMuseum of Art and Culture (MAC) is a cultural facility related to Council providing art and cultural experiences to the community.
• Lake Mac Swim CentresminorOthersLake Mac Swim Centres provides aquatic facilities and swimming services for the community under council's portfolio.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Parramatta City Council: NSW metropolitan council delivering comparable municipal services including waste management, libraries, community facilities, and development approvals in a growth-area context.
• City of Newcastle: Neighboring NSW local government council of similar scale, providing comparable municipal services including waste management, development approvals, community facilities, and rates administration in the Hunter Region.
• Penrith City Council: NSW council providing similar municipal services including waste and recycling, community facilities, and development assessment, serving a comparable urban-fringe population in Greater Sydney.
• Cumberland City Council: NSW Western Sydney council offering comparable waste, community, and development services to a similar urban population profile within the Sydney metropolitan area.
• Northern Beaches Council: NSW coastal council formed through amalgamation, providing comparable municipal services including waste management, libraries, swim centres, and community facilities for a similar coastal population.
• Wollongong City Council: NSW coastal city council of similar size and demographic profile, providing full municipal services including waste management, community facilities, and development services in the Illawarra region.
• Blacktown City Council: Major NSW Western Sydney council with comparable workforce scale and service breadth, including waste management, community facilities, and development services for a large residential population.
• City of Sydney: Large NSW metropolitan local government council providing the full spectrum of municipal services comparable to Lake Macquarie, including waste management, libraries, community facilities, and development administration.
• Randwick City Council: NSW Eastern Suburbs council providing the same municipal service portfolio including waste collection, community facilities, libraries, and development services.
• Central Coast Council: Adjacent NSW local government council serving a comparable urban-coastal population, delivering the same breadth of municipal services including waste collection, libraries, swim centres, and development services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/lakemaccity
• Facebookfacebook.com/lakemaccity
• LinkedInlinkedin.com/company/miami-dade-county-public-schools
• Instagraminstagram.com/ourlakemac
• Xx.com/lakemac

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lake Macquarie City Council