The City of Newcastle

What The City of Newcastle does

The City of Newcastle is a municipal government operating as a Washington State Code City under a Council-Manager form of government, serving approximately 13,880 residents across 4.5 square miles in King County, Washington. Incorporated on September 30, 1994 (originally as Newport Hills and renamed Newcastle in the November 1994 election), the city delivers core municipal services through a combination of in-house departments and contracted regional partners. In-house functions include City Manager, City Clerk, Finance, Human Resources, Community Development (planning, permitting, inspections), and Public Works (roads, parks, trails, stormwater management). Public safety is delivered via contracted arrangements with the King County Sheriff's Office and Bellevue Fire Department, while municipal court services are contracted to Mercer Island Municipal Court.

The city's technology stack centers on citizen-facing and administrative digital platforms. The official website (newcastlewa.gov) serves as the primary digital portal for permits, business licenses, utility payments, public records, and event registration. Permitting and inspections are being transitioned to the OpenGov cloud platform (effective June 10, 2026), replacing legacy systems. SeeClickFix is deployed for non-emergency issue reporting, ArcGIS powers interactive GIS mapping, and a CivicWeb Document Center provides public access to council materials, budgets, policies, and the municipal code. The city also manages physical infrastructure including 164 acres across 19 parks, 12 miles of major trails, approximately 100 lane miles of streets, and a stormwater network comprising nearly 50 miles of pipes, 3,400+ storm drains, 159 stormwater facilities, and 38 low-impact development sites.

Revenue is generated through a mix of taxation (property tax retention of approximately 12% of total property tax collected, sales tax, and a 5% admission tax on events implemented January 1, 2025), user fees (business licenses, permits, inspections), and grants. Marketing and resident engagement are conducted through the website, a weekly email newsletter, social media channels (Facebook, Instagram, LinkedIn, YouTube, X), public meetings, and direct outreach through a network of community organizations including the Newcastle Chamber of Commerce, Arts Council, Historical Society, and Trails group.

Name

The City of Newcastle

Legal name

City of Newcastle

Website

https://newcastlewa.gov

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Newcastle is a Washington State Code City serving approximately 13,880 residents across 4.5 square miles in King County, WA. It provides municipal services including planning, permitting, public works, parks, recreation, and contracted police, fire, and court services, funded through property, sales, and admission taxes, fees, and grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (92111), Administration of Housing Programs, Urban Planning, and Community Development (925)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Public safety services
• Parks and recreation
• Permit and licensing
• Infrastructure management

Headquarters

HQ city

Newcastle

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Distribution channels6 records

Marketing channels10 records

Core offering

The City of Newcastle is a municipal government entity providing local government services to approximately 13,880 residents across 4.5 square miles in King County, Washington. Core offerings include public safety services (contracted police, fire, and municipal court), community development and permitting, public works and infrastructure maintenance, parks and recreation programs, and administrative services such as business licensing, public records, and tax administration. The city also operates 164 acres of park space, 12 miles of trails, and stormwater and surface water management infrastructure.

Product overview

The City of Newcastle provides digital and in-person government services to approximately 13,880 residents across 4.5 square miles in King County, Washington. The city's digital portfolio includes citizen-facing platforms for issue reporting (SeeClickFix), permit management (OpenGov), interactive GIS mapping, and a comprehensive website portal offering access to public records, event registrations, and municipal services. The city also operates parks, trails, and recreation programs including youth sports leagues and summer camps. Public infrastructure services include stormwater management, road maintenance, and surface water systems.

Differentiator

Problem solved

Functional benefit

Products and services

• SeeClickFix Citizen Issue Reporting A web and mobile platform enabling residents to report non-emergency issues such as potholes, graffiti, overgrown vegetation, and park maintenance needs directly to City departments for tracking and resolution. Available via mobile app (Apple Store and Google Play) and web.
• OpenGov Permits and Inspections Portal A cloud-based platform for submitting permit applications, scheduling inspections, and tracking development projects, transitioning from legacy systems for improved efficiency for residents and businesses.
• City Website and Online Services Portal The city's primary digital portal providing access to government services including permits, business licenses, utility payments, event registrations, public records requests, and municipal information for residents and businesses.
• Newcastle GIS Map Interactive geographic information system mapping tool providing access to parks, trails, city boundaries, parcel information, property boundaries, environmental features, wetlands, streams, and city infrastructure data layers for residents and businesses.
• Document Center (Public Records Portal) Online repository providing access to city documents including council meeting materials, planning documents, budgets, financial reports, contracts, and municipal code for public records requests and transparency.
• Events and Recreation Programs Year-round recreational activities and events including youth sports via Skyhawks Sports, summer camps (Challenge Island, Steamoji), Concerts in the Park, Fireworks on the Lake, and Newcastle Days.
• Stormwater Management System Maintenance and management of approximately 50 miles of stormwater pipes, 3,400+ storm drains, 159 stormwater facilities, and 38 low-impact development sites to protect local waterways.
• Police Services Contracted police services delivered through the King County Sheriff's Office Partnership Program, with officers patrolling Newcastle streets and responding to emergencies for residents and businesses.
• Fire and Emergency Medical Services Contracted fire suppression and emergency medical services provided by Bellevue Fire Department for Newcastle residents and businesses.
• Municipal Court Services Contracted municipal court services through Mercer Island Municipal Court for handling criminal misdemeanors, traffic citations, and parking violations occurring within Newcastle city limits. Hearings held at Newcastle City Hall Council Chambers.
• Business Licensing and Permits Issuance of business licenses, building and land use permits, alarm system operator's licenses, portable sign permits, and solicitor permits for businesses operating within Newcastle city limits.

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

16 partnerships are on record, tiered strategic, community, core, secondary and regional.

• OpenGovstrategicTechnology or Integration · 9 June 2026OpenGov.com is the new permitting and inspections platform for the City of Newcastle Community Development Department, transitioning from legacy systems starting June 10, 2026.
• Tri-City Hope CentercommunityOthers · 6 June 2026Nonprofit organization receiving nonperishable food donations during the City's 'Too Toxic to Trash' household hazardous waste disposal event.
• King County ElectionscoreOthersKing County Elections administers all local elections for Newcastle, including voter registration, ballot processing, and election results. The City Clerk serves as the official liaison with King County Elections.
• King County Sheriff's OfficecoreOthersContracted police services provided through the King County Sheriff's Office Partnership Program. Officers patrol Newcastle streets and respond to emergencies.
• Bellevue Fire DepartmentcoreOthersContracted fire suppression and emergency medical services provided by Bellevue Fire Department for Newcastle residents and businesses.
• Mercer Island Municipal CourtcoreOthersContracted municipal court services for handling criminal misdemeanors, traffic citations, and parking violations occurring within Newcastle city limits. Court hearings held at Newcastle City Hall.
• Skyhawks SportscoreStrategic or Co-development PartnerYear-round youth sports programs at Lake Boren Park for children from preschool to 12 years old. Programs include basketball, flag football, soccer, tennis, and multi-sport activities.
• Challenge IslandsecondaryStrategic or Co-development PartnerSTEAM (Science, Technology, Engineering, Arts, Math) camps at Lake Boren Park for children ages 6-12, featuring hands-on activities with themes like Slimetopia and Arcade Mania.
• Steamoji NewcastlesecondaryStrategic or Co-development PartnerSTEM-focused camps at the Newcastle location providing hands-on learning in robotics, coding, 3D design, and digital creation for children ages 5 and up.
• A Regional Coalition for Housing (ARCH)regionalOthersARCH is a coalition of Eastside cities working together on housing issues. Newcastle participates through Councilmember representation.
• Eastside Transportation PartnershipregionalOthersRegional partnership addressing transportation planning and advocacy for Eastside communities.
• King County Cities Climate Collaboration (K4C)regionalOthersCollaboration among King County cities on climate action and sustainability initiatives.
• Lake Washington/Cedar/Sammamish Watershed Salmon Recovery Council (WRIA 8)regionalOthersRegional watershed council working on salmon recovery efforts in the Lake Washington/Cedar/Sammamish watershed.
• Bellevue School DistrictcommunityOthersOne of three public school districts serving Newcastle. School assignment based on residential address.
• Issaquah School DistrictcommunityOthersOne of three public school districts serving Newcastle. Newcastle Elementary School is part of this district.
• Renton School DistrictcommunityOthersOne of three public school districts serving Newcastle. Hazelwood Elementary and Risdon Middle School are part of this district.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Others

• Granicus (gov-tech vendor): Government technology platform provider used by many small and mid-sized U.S. municipalities for citizen engagement, document management, and meeting streaming. Comparable only as an enabling technology supplier to Newcastle's civic technology stack, not a direct peer.
• CivicPlus: Vendor of municipal websites, online permitting, and civic engagement software used by hundreds of small U.S. cities. An ecosystem/supplier peer to Newcastle's digital service delivery rather than a competing entity.

Direct peers

• City of Mercer Island: Small Eastside King County city of similar suburban character that also contracts police and fire services regionally and runs a municipal court. Directly comparable governance model and revenue structure, though larger (~25,000 residents).
• City of Kenmore: Small King County suburban city with a comparable Council-Manager structure, population scale (~22,000), and contract-based delivery of police and fire services. Closely comparable in service scope and operational model.
• City of Issaquah: Adjacent Eastside King County city sharing school district boundaries and regional trail connections with Newcastle. Comparable Council-Manager governance and municipal service mix at a slightly larger scale.
• City of Sammamish: Similar-sized Eastside King County suburban city with comparable population (~45,000), Council-Manager governance, contracted police services (King County Sheriff), and similar parks-and-trails portfolio. Most directly comparable in service mix, geography, and scale-up trajectory.
• City of Kirkland: Larger adjacent Eastside city that Newcastle trails connect into; comparable Council-Manager governance, parks and trails portfolio, and mixed in-house/contracted service delivery. A natural scale-up peer and next-stage comparator.
• City of Snoqualmie: Small Eastside King County city with comparable population base (~13,500) and Council-Manager government. Similar reliance on contracted public safety and a comparable parks, trails, and recreation programming portfolio.
• City of Normandy Park: Small (~6,600 residents) King County suburban city with a comparable Council-Manager structure, residential character, and contract-based delivery of police and other services. Useful benchmark for small-city operating economics.
• City of Woodinville: Small Eastside suburban city in King County with similar Council-Manager governance, population (~13,000), and dependence on regional partnerships for public safety. Directly comparable municipal operating model.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CityofNewcastle
• YouTubeyoutube.com/channel/UC8P81_WT5AtvuHGvrNBZbjg
• Facebookfacebook.com/CityofNewcastleWA
• LinkedInlinkedin.com/company/the-city-of-newcastle
• Instagraminstagram.com/newcastlewa

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of Newcastle