Process Factory
Process Factory is a Copenhagen-based IT consulting and SaaS company that, via its Connector Plus platform, delivers the Nordic insurance industry's mandatory third-party integrations as a shared service. It serves 30+ insurers, MGAs, system vendors, and fleet operators across Denmark, Sweden, and Norway.
- Company typePrivate
- Founded2007
- HeadquartersCopenhagen, Denmark
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Process Factory does
Process Factory, founded in 2007 and headquartered in Copenhagen, Denmark, is an IT consulting and SaaS company focused exclusively on the Nordic insurance industry. Its flagship product, Connector Plus, is a multi-tenant SaaS integration platform that delivers the insurance industry's mandatory third-party integrations — the so-called 'country layer' — as a shared service. Connector Plus connects Nordic insurers to government registries (DMR, VTR, CPR, CVR, BBR), industry bodies (F&P EDI), and core insurance platforms (Guidewire, TIA, IBSuite, Sapiens IDITSuite), and underpins adjacencies like motor subrogation, sanctions screening, and digital motor register workflows. The platform is built on Java/Spring Boot with a React frontend, hosted in ISO 27001:2022-certified Danish data centers via Itm8 to support DORA and GDPR requirements.
Process Factory firmographics
Firmographics- Name
- Process Factory
- Legal name
- Process Factory
- Website
- https://process-factory.dk
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Process Factory is a Copenhagen-based IT consulting and SaaS company that, via its Connector Plus platform, delivers the Nordic insurance industry's mandatory third-party integrations as a shared service. It serves 30+ insurers, MGAs, system vendors, and fleet operators across Denmark, Sweden, and Norway.
- Ownership category
- akta.pro rank
Process Factory industry classification
Industry- Product category
- Insurance IT Integration Platform
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF)
- akta.pro secondary industries
- B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK), System Integration & Connectors (BPAMAOAC), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)
Keywords
Where Process Factory is headquartered
LocationHeadquarters
- HQ city
- Copenhagen
- HQ country
- Denmark
- HQ region
- Europe
Offices1 record
Markets served
Process Factory business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription – Connector Plus: Connector Plus is a cloud-based multi-tenant SaaS integration platform offered as a subscription service. Insurance companies pay to access the platform which manages their third-party integrations. The platform provides economies of scale as multiple companies share the same solution. Pricing is subscription-based with the company handling ongoing maintenance and updates.
- IT Consulting Services: Process Factory provides IT consulting services including TIA developers, Java developers, IT architects, project managers, business analysts, junior and senior developers. Services cover bespoke IT solutions, system coexistence, customer overview, APIs, partnership facilitation, risk assessments, strategic IT architecture planning, and automation of business and IT processes.
- Managed Services & Application Management: The company's AM (Application Management) team provides ongoing maintenance and modernization of business applications and IT solutions. This includes supporting solutions developed for customers as well as systems customers want to offload from internal maintenance.
Go-to-market motion3 records
Distribution channels2 records
Marketing channels6 records
Process Factory product offering
Product offeringCore offering
Process Factory provides Connector Plus, a multi-tenant SaaS integration platform that delivers the Nordic insurance industry's mandatory third-party integrations (the "country layer") as a shared service, including DMR, VTR, CPR, CVR, and F&P EDI integrations, plus specialized IT consulting and managed services for insurance companies, MGAs and insurance system suppliers across Denmark, Norway and Sweden.
Product overview
Process Factory offers a dual approach combining its core SaaS product with specialized IT consulting services. The flagship product is Connector Plus, a multi-tenant SaaS integration platform that delivers the insurance industry's critical third-party integrations (country-layer) as a service, standardized for the Nordic insurance market. Complementing the platform are IT consulting services providing expert advisory, development, and project execution across insurance system landscapes. This integrated approach enables customers to either adopt the ready-made Connector Plus platform for rapid time-to-market or engage Process Factory's consultants for bespoke solutions tailored to specific needs.
Differentiator
Problem solved
Functional benefit
Brands
- Connector Plus: SaaS integration platform that standardizes, streamlines, and accelerates digitalization across the Nordic insurance market by managing processes between organizations and external partners.
Products and services
- Connector Plus Connector Plus is a SaaS integration platform that manages processes between insurance companies and their external third-party partners, providing the insurance industry's critical integrations — the Nordic "country layer" (landelag) — as a standardized service for insurers across Denmark, Norway and Sweden.
- IT Consulting Services for Insurance Specialized IT consulting services for the Nordic insurance industry, including business consulting, IT architecture, development, project management, system modernization, coexistence solutions, API development, and strategic IT advisory. Delivered by IT consultants, architects and project managers to insurance companies, insurance system suppliers, MGAs and leasing/fleet operators.
- Managed Services & Application Management Ongoing maintenance and modernization of business applications and IT solutions by Process Factory's Application Management (AM) team, including support for solutions developed for customers as well as systems customers offload from internal maintenance. Targeted at Nordic insurance organizations needing stable 24/7 operations for their critical integrations.
Quantifiable outcome
- 80% time savings on SmartRegres motor subrogation processes for Gjensidige Sweden
- +2 more outcomes
Companies that use Process Factory
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
Process Factory technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
Feature6 records
Process Factory partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- INSTANDAcoreINSTANDA and Process Factory announced a strategic collaboration aimed at enabling Nordic insurers and MGAs to accelerate innovation. The partnership combines INSTANDA's flexible core insurance platform with Process Factory's Connector Plus integration-as-a-service, addressing the challenge of making global technology platforms work within local Nordic markets, existing system landscapes, and evolving regulatory requirements. The collaboration aims to reduce reliance on complex custom integrations and enable faster product launches.
- Itm8coreItm8 is Process Factory's IT infrastructure provider, hosting all data for Connector Plus in Danish data centers. Itm8 holds ISO/IEC 27001:2022 certification and ISAE 3000 and 3402 attestations. All Process Factory data is stored on Danish soil, avoiding third-country transfers and ensuring DORA/GDPR compliance. Itm8's data centers run on 100% certified green electricity, supporting Process Factory's ESG commitments.
- GuidewireminorProcess Factory has worked with Guidewire to support their Danish market operations. Process Factory provides local integration expertise for Guidewire's insurance platform implementations in Denmark, including DMR integrations, F&P EDI solutions, Scalepoint, AES work injury solutions, and Autotaks. Guidewire is a global insurance software company operating in 34+ countries.
- IBA (Insurance Business Applications)minorProcess Factory provides integration solutions for IBA's IBSuite insurance platform, connecting it with external systems like DMR and EDI. Process Factory has developed reusable integration sets that IBA can offer to their customers in the Danish insurance market. The relationship includes consultant lending to IBA's internal IT organization.
Scale indicators5 records
Recent moves5 records
Expansion highlights6 records
Process Factory competitors and assessment
Company assessmentDirect peers
- INSTANDA: UK-headquartered core insurance platform targeting insurers and MGAs. Now a strategic partner of Process Factory in the Nordics, INSTANDA competes for the same MGA/insurer wallet and represents both the largest collaboration opportunity and the most direct competitive threat.
- Scalepoint: Danish claims-handling and repair-network platform used by Nordic insurers and referenced as a Connector Plus integration target. Directly comparable as a Nordic insurance vertical-SaaS specialist.
- Contemi: Nordic insurance and financial-services software provider offering core and digital solutions. Competes for similar insurance CIO budgets and integration mandates across the Nordics.
- IBA (Insurance Business Applications): Danish vendor of the IBSuite core insurance platform, used by Nordic insurers. Process Factory provides integrations on top of IBSuite — a closely coupled relationship where the two compete and complement each other in Danish insurance IT.
Broad incumbents
- Vitec Software Group: Nordic vertical-software conglomerate with multiple insurance-related products (including NICE). Vitec is one of the larger Nordic software players and overlaps with Process Factory's customer base and integration territory.
- Guidewire: Global insurance core platform vendor operating in 40+ countries. Process Factory is a Danish local-integration partner for Guidewire; Guidewire represents both a major channel and a long-term risk of disintermediation in the local-integration layer.
- Netcompany: Large Danish IT services and software firm with significant insurance and public-sector presence. Represents a broader Nordic systems-integration and consulting competitor to Process Factory's IT-konsulent arm.
- Sapiens: Global insurance software vendor whose TIA platform is widely used by Nordic insurers (Forsia upgraded TIA via Process Factory). Overlaps with Process Factory in Nordic insurance core-system deployments and integration services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Process Factory social profiles
Digital presenceProcess Factory compliance and trust
Trust signalCompliance2 records
Process Factory financial estimates
Financial estimateRevenue estimate
Valuation estimate
Process Factory leadership team
Management profileNumber of profiles
Profiles7 records
Process Factory funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Process Factory M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Process Factory
What does Process Factory do?
Process Factory provides Connector Plus, a multi-tenant SaaS integration platform that delivers the Nordic insurance industry's mandatory third-party integrations (the "country layer") as a shared service, including DMR, VTR, CPR, CVR, and F&P EDI integrations, plus specialized IT consulting and managed services for insurance companies, MGAs and insurance system suppliers across Denmark, Norway and Sweden.
Is Process Factory a public or private company?
Process Factory is a private company. It is classified as management employee owned and is currently operating.
When was Process Factory founded?
Process Factory was founded in 2007. It employs 11 to 50 people.
Where is Process Factory based?
Process Factory is headquartered in Copenhagen, Denmark, in the Europe region.
How does Process Factory make money?
Three revenue lines are on record. SaaS Platform Subscription – Connector Plus are the primary driver. The others are IT Consulting Services and managed Services & Application Management.
Who are Process Factory's main competitors?
Direct peers on record are INSTANDA, Scalepoint, Contemi and IBA (Insurance Business Applications). Broad incumbents are Vitec Software Group, Guidewire, Netcompany and Sapiens.
Does Process Factory have an API?
No public API is recorded for Process Factory.
What industry is Process Factory in?
Process Factory's product category is Insurance IT Integration Platform. Its primary akta.pro industry code is HDAEAHAF, Digital Process Automation (DPA) & Orchestration Suites, with a secondary code of HDAEAHAK, B2B/EDI & Supply Chain Process Automation Platforms. Its NAICS code is 54151 and its SIC code is 7373.