What Amtek does

Amtek Corporation Pty Ltd is a privately held Australian technical services company, founded in 2006 and headquartered in Preston, Victoria. The company provides 24/7 installation, maintenance, repair, contact centre, and support services for technology equipment across four primary market segments: Payments, Retail, Security and Cash Handling, and Transpayments. Its service portfolio covers payment devices, POS systems, self-checkout kiosks, EFTPOS terminals, IT equipment, networks and infrastructure, safes, ATMs, and public transport ticketing terminals. The customer base consists of enterprise clients including major Australian retailers (Coles, David Jones, Costco, Aldi, Kmart) and global payment technology vendors (Conduent, Fiserv, Toshiba, Smartpay).

Amtek operates a hybrid delivery model combining 143 directly employed service technicians with a network of 300+ trusted sub-contractors, enabling national coverage across Australia (Melbourne, Sydney, Brisbane, Adelaide, Perth) and extension into New Zealand and remote Australian regions. The company's operations are powered by a proprietary Core Management System (CMS), described as a bespoke platform that coordinates service delivery, enables transparent processes, and maintains consistent service quality at scale. The CMS tracks operational metrics including 75+ service calls completed and 1,477,279 cumulative service interactions delivered.

Revenue is generated through four primary streams: recurring maintenance services (24/7 technical support via subscription/recurring model), one-time installation and rollout services, component-level repair services through a dedicated Repair Centre, and managed contact centre/helpdesk services. Pricing is not publicly disclosed and operates on a contact-based enterprise model. The company is led by Chief Executive Officer Craig Little, who attributes differentiation to a service-oriented culture in which staff undertake tasks that competitors refuse. There is no disclosed venture capital or private equity backing, no M&A activity, and no patent portfolio identified in available data.

Name

Amtek

Legal name

Amtek Corporation Pty Ltd

Website

https://amtekcorp.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Amtek is an Australian technical services company providing 24/7 installation, maintenance, repair, and support for payment devices, POS systems, ATMs, and transport terminals across Payments, Retail, Security, and Transpayments sectors in Australia and New Zealand.

Ownership category

akta.pro rank

Product category

Field Services for Payments and Retail Technology

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Application Maintenance & Support (AMS) (BPAEAFAC)

Keywords

• Payments technology services
• Retail point-of-sale support
• Cash handling equipment
• Field installation services
• Managed technical support

Headquarters

HQ city

Preston

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Maintenance Services: Recurring maintenance and support services for technology equipment including payment devices, POS systems, ATMs, and transport terminals. Services delivered 24/7 through directly employed workforce and sub-contractor network.
2. Installation Services: One-time installation and rollout services for technology equipment across retail, payments, and transport sectors.
3. Repair Centre Services: Component repair services for technology equipment including payment devices and ancillary equipment.
4. Contact Centre Services: Customer support and helpdesk services supporting technology maintenance operations.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Amtek provides installation, maintenance, and 24/7 managed-support services for payments, retail point-of-sale, and security/cash-handling technology deployed across Australia. Its work is coordinated through a proprietary Core Management System (CMS) and delivered via a national network of employed technicians and sub-contractors serving enterprise retailers, banks, and payments-technology vendors.

Product overview

Amtek is a technical service company offering a unified service delivery platform powered by its proprietary Core Management System (CMS). The CMS serves as the central operations platform that coordinates maintenance, installations, repair, contact centre, and support services. Amtek's service portfolio spans five core offerings: Maintenance Services, Installations, Repair Centre, Contact Centre, and Support Services. The company operates a hybrid workforce model combining directly employed technicians with a network of trusted sub-contractors, delivering services across Payments, Retail, Security and Cash Handling, and Transpayments market segments with national coverage in Australian cities and extending to New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Installation Services Professional deployment and commissioning of payments terminals, retail point-of-sale systems, and cash-handling/security equipment at customer sites across Australia. Targeted at enterprise retailers, banks, and payments-vendor clients rolling out new technology across multiple locations.
• Maintenance and Break-Fix Support Reactive and scheduled maintenance services for payments, POS, and cash-handling technology to minimize downtime and keep retail and payments infrastructure operational. Delivered to enterprise retail and payments clients across Australia.
• Managed 24/7 Support Services 24/7 managed technical support and service-desk coverage for enterprise retail and payments technology estates across Australia, coordinated through Amtek's Core Management System and national technician network.
• Core Management System (CMS) Amtek's proprietary operations platform for scheduling technicians, tracking work orders, and coordinating national field-service delivery. Used to underpin the company's installation, maintenance, and managed-support engagements with enterprise clients.

Quantifiable outcome

• 75+ service calls completed with consistent quality
• +1 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• NCR Atleos: ATM-focused spin-off from NCR providing hardware, software, and field services for cash dispensing and self-service banking. Highly comparable to Amtek's ATM and security/cash handling service lines for enterprise customers.
• Loomis: Global cash-handling, ATM, and secure-logistics services company. Overlaps directly with Amtek's Security & Cash Handling and ATM maintenance service lines for retailers and financial institutions.
• Prosegur Cash: Global cash-in-transit, ATM management, and smart-safe services provider with operations across multiple regions. Directly comparable to Amtek in ATM servicing, smart-safe commissioning, and cash-equipment maintenance.
• Cennox: Specialist field-services provider for ATMs, payment terminals, and security equipment with global reach. Closest business-model analogue to Amtek – pure-play third-party maintenance and installation rather than equipment OEM.
• Diebold Nixdorf: Global manufacturer and servicer of payment terminals, ATMs, and POS hardware with an installed services arm. Direct competitor in payment-device installation and maintenance across retail and financial services, overlapping Amtek's Payments and Security & Cash Handling segments.

Regional players

• Ventia: ASX-listed Australian infrastructure and technical services provider operating across transport, utilities, and commercial estates. Regional peer with comparable on-site field-services model and national coverage, though broader in scope.
• Datacom: Australia and New Zealand-headquartered IT services provider with strong presence in managed services, cloud, and workplace support. Regional peer of similar geographic footprint to Amtek, overlapping in enterprise services delivery.

Broad incumbents

• Fujitsu Australia: Large Australian IT services and managed services arm of Fujitsu. Operates broadly across retail, payments, and public-sector infrastructure; overlaps with Amtek in retail/POS managed services and large-scale field support.
• DXC Technology Australia: Global IT services incumbent with a significant Australian footprint providing managed services, workplace, and infrastructure support. Competes with Amtek for enterprise retail and payments managed-services spend, though at much broader scope.
• NTT Data Australia: Subsidiary of NTT Data delivering enterprise IT services, digital transformation, and managed infrastructure across Australia and New Zealand. Comparable in scale and broad service portfolio, with overlap in retail and payments technology services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amtek