Alembo
Alembo is a privately held Dutch BPO provider, founded in 2005 and headquartered in Heerhugowaard, Netherlands, offering outsourcing, data entry, bookkeeping, operational support, and chat/email-based customer services to corporate clients via individually negotiated B2B contracts.
- Company typePublic
- Founded1978
- HeadquartersHeerhugowaard, Netherlands
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Alembo does
Alembo is a privately held, for-profit business process outsourcing (BPO) provider headquartered in Heerhugowaard, Netherlands, founded in 2005. The company delivers outsourcing, data entry, bookkeeping, and operational support services to clients, alongside chat- and email-based customer service, indicating a deliberate channel mix oriented around non-voice digital support rather than traditional call-center operations. The firm operates with a headcount of 101-250 employees and maintains a public web presence at alembo.nl.
The company's revenue model is professional-services-based: B2B contracts negotiated individually with clients, with pricing not publicly disclosed. Its distribution is direct enterprise sales targeting corporate clients requiring multilingual Dutch-market support. The underlying technology is described generically as customer-service operations infrastructure with no proprietary platform components, patents, or AI/ML capabilities documented in the source material.
A significant caveat applies to this analysis: the bulk of the aggregated source material describes TP Suriname (a Teleperformance Group SE subsidiary operating in Suriname), which the data aggregator explicitly flags as unrelated to Alembo. The firmographic, geographic, and service-mix profile of Alembo (Dutch-domiciled, 2005 founding, bookkeeping/data-entry focus) is materially distinct from TP Suriname's (Suriname-domiciled, Teleperformance-owned, voice CX focus). Accordingly, this description is grounded in the Alembo-specific firmographic data and the TP Suriname data has been disregarded as misattributed.
Alembo firmographics
Firmographics- Name
- Alembo
- Legal name
- Teleperformance Group SE
- Website
- https://alembo.nl
- Company type
- Public
- Founded year
- 1978
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Alembo is a privately held Dutch BPO provider, founded in 2005 and headquartered in Heerhugowaard, Netherlands, offering outsourcing, data entry, bookkeeping, operational support, and chat/email-based customer services to corporate clients via individually negotiated B2B contracts.
- Ownership category
- akta.pro rank
Alembo industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Office Administrative Services (5611), All Other Business Support Services (561499)
- SIC
- Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Appointment Scheduling & Service Dispatch Support (BPAAABAO)
- akta.pro secondary industry
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
Keywords
Where Alembo is headquartered
LocationHeadquarters
- HQ city
- Heerhugowaard
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Alembo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Business Process Outsourcing Services: TP Suriname provides outsourced customer service, call center operations, and business support services to corporate clients. Revenue is generated through service contracts with enterprise clients requiring multilingual customer support capabilities.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Alembo product offering
Product offeringCore offering
Alembo provides outsourced business support services including data entry, bookkeeping, and operational services, alongside customer service delivery through chat and email channels. The firm serves business clients seeking cost-effective administrative and customer support outsourcing from its base in Heerhugowaard, Netherlands.
Product overview
No product or service information for Alembo was found in the provided source data. The source content pertains to TP Suriname (Teleperformance), a call center and customer service outsourcing company operating in Suriname, which appears to be unrelated to the company Alembo.
Differentiator
Problem solved
Functional benefit
Products and services
- Outsourcing Services
- Data Entry Services
- Bookkeeping Services
- Operational Services
- Customer Service (Chat and Email)
Companies that use Alembo
Customer profileNamed customers4 records
Segments1 record
Ideal customer profiles1 record
Alembo technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Alembo partnerships and signals
Strategic signalScale indicators2 records
Recent moves3 records
Expansion highlights3 records
Alembo competitors and assessment
Company assessmentBroad incumbents
- Webhelp (now part of Concentrix): Webhelp was one of Europe's largest customer experience and BPO providers, delivering chat, email, and voice support plus back-office services to enterprise clients across Benelux and Western Europe. It was a direct comparable to Alembo on European chat/email customer support and back-office BPO before its merger into Concentrix.
- TELUS International: TELUS International is a digital customer experience and IT outsourcing provider with significant European delivery, offering multilingual customer support via chat, email, and voice alongside back-office services. It is comparable to Alembo on enterprise customer support and multilingual European delivery at much larger scale.
- Concentrix Corporation: Concentrix is a global business services and customer experience outsourcing major operating across Europe, providing customer service via chat, email, and voice, plus back-office BPO. It is comparable to Alembo on customer-support outsourcing, multilingual European delivery, and enterprise client targeting, though at significantly larger scale.
- Foundever (formerly Sitel): Foundever is a global CX and BPO operator spun out of Sitel/SYKES, with significant European delivery covering chat, email, and voice customer support as well as back-office processing. It competes for the same enterprise customer-support RFPs as Alembo in the Netherlands and Benelux region.
- Teleperformance Group SE: Teleperformance is the world's largest customer experience management and BPO provider, serving retail, electronics, and digital-native clients across European languages via in-region and offshore operations. It is comparable to Alembo on customer service outsourcing and multilingual European delivery, but operates at global scale with delivery centres on multiple continents.
- TTEC Holdings (now known as TTEC): TTEC is a global digital customer experience and BPO provider offering chat, email, social, and voice support as well as back-office services to enterprise clients in retail, financial services, and tech. It is comparable to Alembo on multi-channel customer support outsourcing for European-headquartered enterprise clients.
- Majorel (now part of Teleperformance): Majorel was a leading CX and BPO provider with strong European delivery in Dutch, German, French, English, and additional languages, serving enterprise clients across retail, e-commerce, and digital verticals. It is a direct comparable to Alembo on chat/email customer support and back-office services for European enterprise clients.
Emerging players
- SupportYourApp: SupportYourApp is a specialised customer support outsourcing firm focused on delivering chat- and email-based technical and customer service, with European delivery capabilities. It is comparable to Alembo as a digital-channel-first BPO targeting European enterprise and SaaS clients.
Direct peers
- Transcom Holding AB: Transcom is a mid-sized European-headquartered CX outsourcing specialist delivering customer support and back-office BPO services via multilingual centres across the Netherlands, Belgium, and beyond. It is closely comparable to Alembo on European-focused chat/email customer support and mid-market enterprise positioning.
- TaskUs, Inc. TaskUs is a digital outsourcer providing customer support via chat, email, and messaging, plus back-office trust & safety and content moderation, targeting mid-sized and growth-stage enterprise clients. It is comparable to Alembo on chat/email-dominant service delivery and SME/mid-market customer support outsourcing.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks4 records
Key highlights4 records
Customer concentration
Alembo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alembo leadership team
Management profileNumber of profiles
Alembo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alembo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alembo
What does Alembo do?
Alembo provides outsourced business support services including data entry, bookkeeping, and operational services, alongside customer service delivery through chat and email channels. The firm serves business clients seeking cost-effective administrative and customer support outsourcing from its base in Heerhugowaard, Netherlands.
Is Alembo a public or private company?
Alembo is a public company. It is classified as unknown and is currently operating.
When was Alembo founded?
Alembo was founded in 1978. It employs 101 to 250 people.
Where is Alembo based?
Alembo is headquartered in Heerhugowaard, Netherlands, in the Europe region.
How does Alembo make money?
One revenue line is on record: business Process Outsourcing Services.
Who are Alembo's main competitors?
Broad incumbents on record are Webhelp (now part of Concentrix), TELUS International, Concentrix Corporation, Foundever (formerly Sitel), Teleperformance Group SE, TTEC Holdings (now known as TTEC) and Majorel (now part of Teleperformance). SupportYourApp is listed as an emerging player. Direct peers are Transcom Holding AB and TaskUs, Inc..
Does Alembo have an API?
No public API is recorded for Alembo.
What industry is Alembo in?
Alembo's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAABAO, Appointment Scheduling & Service Dispatch Support, with a secondary code of BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 5611 and its SIC code is 7363.