WinActor Support
WinActor Support is the Hanoi-based APAC support arm of NTT DATA Corporation's WinActor RPA software platform, providing Windows-based process automation, AI-OCR integration via DX Suite, and Generative AI features to enterprises across banking, manufacturing, healthcare, and logistics.
- Company typePrivate
- Founded2014
- HeadquartersHanoi, Vietnam
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What WinActor Support does
WinActor Support is the global support and information portal for WinActor, NTT DATA Corporation's flagship Robotic Process Automation (RPA) software platform. The entity is headquartered in Hanoi, Vietnam (HITC Building, 239 Xuan Thuy Street) and operates as NTT DATA's APAC support arm under the NTT Group. WinActor is a Windows-based RPA engine that records user actions, converts them into flowchart-based scenarios, and executes repetitive rule-based tasks across desktop and enterprise applications without requiring coding expertise. The product integrates with ERP, CRM, MES, OCR, and workflow systems and operates locally on employee PCs without requiring an internet connection, providing high security. Version 7.5 (2023) added Generative AI integration for conversational workflows and ticket resolution, and the product bundles with NTT DATA's DX Suite AI-OCR for end-to-end document automation.
The business model is a subscription-based software license sold through a multi-channel GTM: a 30-day free trial enables product-led evaluation, NTT DATA's direct enterprise sales force handles large deployments, and certified global distributors extend reach across regions. Pricing is not publicly disclosed and is quote-based. WinActor Support Center itself is a private operating entity (101-250 employees) rather than the license-bearing parent; license revenue accrues to NTT DATA Corporation. Customer segments span banking and financial services, manufacturing, healthcare, logistics, telecom, and retail, with named enterprise anchors including Hakuai Hospital and a Top-5 Global Japanese logistics firm.
WinActor achieved 1,900+ enterprise adoptions by February 2018 and holds the No.1 market share position in Japan's RPA market per Fuji Chimera Research Institute's 2025 report. Distribution relies on NTT Group's enterprise channels and a network of trained technical personnel providing English and local-language support. The competitive position is anchored by NTT Group brand, ease-of-use differentiation, and a large Japanese installed base, though the product competes in a maturing RPA market increasingly disrupted by AI-native and agentic automation platforms.
WinActor Support firmographics
Firmographics- Name
- WinActor Support
- Legal name
- WinActor Support
- Website
- https://winactorsupport.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- WinActor Support is the Hanoi-based APAC support arm of NTT DATA Corporation's WinActor RPA software platform, providing Windows-based process automation, AI-OCR integration via DX Suite, and Generative AI features to enterprises across banking, manufacturing, healthcare, and logistics.
- Ownership category
- akta.pro rank
WinActor Support industry classification
Industry- Product category
- Robotic Process Automation (RPA) Software
- NAICS
- Software Publishers (513210), Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Robotic Process Automation (RPA) Platforms (HDAEAHAB)
- akta.pro secondary industries
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF), Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Robotic Process Automation (RPA) & Digital Robotics (HDAAAIAI)
Keywords
Where WinActor Support is headquartered
LocationHeadquarters
- HQ city
- Hanoi
- HQ country
- Vietnam
- HQ region
- Asia
Offices1 record
Markets served
WinActor Support business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- RPA Software License (Subscription): WinActor is licensed as a subscription-based RPA software solution by NTT DATA. Organizations pay licensing fees for software access, with costs structured based on the number of bots or users. The software requires no operating expenses once installed, providing cost-effective automation for businesses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial (30 days) |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
WinActor Support product offering
Product offeringCore offering
WinActor is a Windows-based RPA (Robotic Process Automation) software platform developed by NTT Group that automates repetitive, rule-based tasks by recording user actions on PCs, converting them into flowchart-based scenarios, and executing them on Windows applications and enterprise systems (ERP, CRM, MES, OCR). The platform is delivered under a subscription license with a 30-day free trial, and is complemented by DX Suite AI-OCR for end-to-end document automation. Version 7.5 added Generative AI integration for conversational and backend process automation.
Product overview
WinActor Support offers WinActor, NTT Group's leading RPA software platform for business process automation. The product portfolio centers on WinActor (the core RPA engine that records user actions, creates automation scenarios, and executes workflows on Windows applications and enterprise systems like ERP, CRM, and OCR). Complementary offerings include DX Suite AI-OCR for intelligent document processing and a 30-day trial license for evaluation. Version 7.5 integrates Generative AI for enhanced automation capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- WinActor RPA Software Windows-based RPA software platform that automates repetitive, rule-based computer tasks by recording user actions, converting them into flowchart scenarios, and executing workflows on Windows applications and enterprise systems (ERP, CRM, MES, OCR). Designed for enterprise digital transformation teams seeking to automate back-office and desktop processes.
- DX Suite AI-OCR Cloud-based AI-OCR solution by NTT DATA that digitizes and extracts text from complex documents including invoices, forms, and contracts. When combined with WinActor RPA, it enables end-to-end document automation from paper to system entry.
- WinActor Trial License 30-day free trial license allowing users to evaluate all WinActor functions including operation manual, free training videos (Beginner & Intermediate), test cases for proficiency checking, and free Q&A contact support.
Quantifiable outcome
- Monthly pharmaceutical-data aggregation reduced from 2-3 hours to 10-15 minutes
- +4 more outcomes
Companies that use WinActor Support
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles5 records
WinActor Support technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability5 records
Feature10 records
WinActor Support partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- DX Suite (by inside.ai / NTT DATA)coreWinActor integrates with DX Suite, NTT DATA's cloud-based AI-OCR solution, to provide end-to-end document automation. Together they enable faster and more accurate invoice processing, purchase order handling, and document digitization. This combination transforms paper-heavy workflows into seamless digital operations with reduced human errors.
- MES (Manufacturing Execution System) PlatformscoreWinActor RPA integrates with Manufacturing Execution Systems to automate data synchronization, production reporting, inventory updates, and quality records. WinActor extracts data from MES, posts production updates, generates reports, and synchronizes inventory without human intervention, creating a seamless bridge between physical production and digital workflows.
- NTT DATA CorporationflagshipWinActor is an RPA software solution developed and owned by NTT DATA Corporation. NTT DATA provides the software platform, global support infrastructure, and ongoing development including Generative AI integration (version 7.5). The WinActor Support Center operates as the global support arm of NTT DATA's RPA business.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
WinActor Support competitors and assessment
Company assessmentBroad incumbents
- Microsoft Power Automate: Microsoft Power Automate is a broad productivity and process automation platform included with Microsoft 365 and Dynamics. It competes with WinActor in the same enterprise RPA category but as part of a much wider Microsoft ecosystem, increasingly squeezing standalone RPA tools.
- Pegasystems (Pega): Pega provides a low-code BPM and RPA platform aimed at large enterprises. While broader in scope than WinActor, Pega competes in the same digital process automation category with overlapping target customers in banking, insurance, and manufacturing.
- EdgeVerve (AssistEdge): EdgeVerve, an Infosys subsidiary, offers AssistEdge RPA as part of a broader enterprise automation suite. It competes with WinActor in banking, manufacturing, and global system integrator-led deployments.
- SAP Build Process Automation: SAP Build Process Automation (formerly SAP iRPA) is a broad enterprise platform vendor offering RPA tightly integrated with SAP ERP. It competes with WinActor for manufacturing and ERP-integrated automation use cases.
Direct peers
- UiPath: UiPath is the global market leader in RPA and a direct competitor to WinActor, offering a Windows-based attended/unattended automation platform with similar scenario-based development and a large enterprise customer base. UiPath competes head-to-head with WinActor in Japan's RPA market.
- Automation Anywhere: Automation Anywhere is a leading cloud-native RPA platform (Automation 360) directly competing with WinActor in enterprise automation. Both target banking, manufacturing, and healthcare use cases with bot-based process automation.
- WorkFusion: WorkFusion offers AI-native RPA and intelligent automation focused on financial services and banking — directly overlapping with WinActor's banking and financial services use cases, particularly in compliance and document processing.
- NICE RPA: NICE RPA (formerly NiceTask) is an enterprise attended automation platform focused on contact center and back-office workflows. It competes with WinActor in banking, telecom, and customer service automation scenarios.
- Blue Prism: Blue Prism (now part of SS&C) is an enterprise RPA platform offering attended and unattended digital workforce capabilities. It competes with WinActor in regulated industries like banking and insurance, particularly in Japan and APAC.
Emerging players
- AutomationEdge: AutomationEdge is an IT and business process automation vendor with strong presence in telecom, banking, and healthcare — directly comparable to WinActor's customer segments. It offers RPA, ITPA, and conversational AI capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
WinActor Support social profiles
Digital presenceWinActor Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
WinActor Support leadership team
Management profileNumber of profiles
Profiles1 record
WinActor Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
WinActor Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about WinActor Support
What does WinActor Support do?
WinActor is a Windows-based RPA (Robotic Process Automation) software platform developed by NTT Group that automates repetitive, rule-based tasks by recording user actions on PCs, converting them into flowchart-based scenarios, and executing them on Windows applications and enterprise systems (ERP, CRM, MES, OCR). The platform is delivered under a subscription license with a 30-day free trial, and is complemented by DX Suite AI-OCR for end-to-end document automation. Version 7.5 added Generative AI integration for conversational and backend process automation.
Is WinActor Support a public or private company?
WinActor Support is a private company. It is classified as corporate owned and is currently operating.
When was WinActor Support founded?
WinActor Support was founded in 2014. It employs 101 to 250 people.
Where is WinActor Support based?
WinActor Support is headquartered in Hanoi, Vietnam, in the Asia region.
How does WinActor Support make money?
One revenue line is on record: RPA Software License (Subscription).
Who are WinActor Support's main competitors?
Broad incumbents on record are Microsoft Power Automate, Pegasystems (Pega), EdgeVerve (AssistEdge) and SAP Build Process Automation. Direct peers are UiPath, Automation Anywhere, WorkFusion, NICE RPA and Blue Prism. AutomationEdge is listed as an emerging player.
Does WinActor Support have an API?
No public API is recorded for WinActor Support.
What industry is WinActor Support in?
WinActor Support's product category is Robotic Process Automation (RPA) Software. Its primary akta.pro industry code is HDAEAHAB, Robotic Process Automation (RPA) Platforms, with a secondary code of HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms. Its NAICS code is 513210 and its SIC code is 7372.