aixvox

What aixvox does

Description: aixvox GmbH is a privately held communications and customer-service consultancy headquartered in Aachen, Germany, founded in 2003. The firm advises agencies, companies, institutions, associations, and public figures across German- and English-speaking markets on unified communications, omnichannel customer service, cloud computing (IaaS/PaaS/SaaS, public/private/hybrid/community), speech technologies (speech recognition, text-to-speech, voice biometrics), WebRTC, and AI/KI integration, plus change management. Delivery is via personalized consulting engagements, topic-specific workshops (Kommunikations-Check-Up, Kommunikation 4.0, Omnichannel im Kundenservice, Veränderungsmanagement, Innovationsworkshop, Einfach Anders Arbeiten), and professional publications including the voice compass book series and the EOA.live virtual-event services brand. The go-to-market is direct enterprise field sales supported by content marketing (a 260+-post blog, MailChimp newsletter, LinkedIn and YouTube presence), webinars, and industry conferences such as CCW and CEBIT; services are priced on time-based (Zeithonorar) or fixed-price (Festpreis) models with no publicly disclosed rates. The firm reports 150+ cumulative customers, references including ecolibro, Crocs, BKK, 13TH STREET, Staudacher, HCD, and Sikom, and operates with a headcount of 11-50, managed by CEO Detlev Artelt and Head of M&S Kristin Rosenow. There is no disclosed funding, no parent company, and no proprietary software product; revenue is generated from professional services engagements, workshops, and publication sales.

Name

aixvox

Legal name

aixvox GmbH

Website

https://aixvox.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

aixvox GmbH is a privately held German consultancy, founded in 2003 in Aachen, that advises enterprises on unified communications, omnichannel customer service, speech technologies, WebRTC, and cloud computing, serving agencies, companies, institutions, and associations in German- and English-speaking markets.

Ownership category

akta.pro rank

Product category

Communications Consulting

NAICS

Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416), Other Management Consulting Services (541618), Computer Systems Design and Related Services (54151)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

Strategy & IT Advisory (BPAEAAAA), Integration, API & Middleware Consulting (BPAHAEAJ)

Keywords

• Communications consulting
• Unified communications advisory
• Omnichannel consulting
• Speech technology consulting
• Customer service consulting

Headquarters

HQ city

Aachen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Business Consulting Services: Core consulting revenue from advising agencies, companies, institutions, associations, and public figures on Unified Communications, Omnichannel solutions, Network and Voice technologies. Includes strategic consulting, change management, and technology advisory.
2. Workshops and Training: Fee-based workshops including Kommunikations-Check-Up, Kommunikation 4.0, Omnichannel Customer Service, Change Management, Innovationsworkshop, and Einfach Anders Arbeiten seminars.
3. Publications and Books: Revenue from published works including the voice compass book series (Fachbuchreihe voice compass), Einfach Anders Arbeiten publications, and Praxistipps Kundenkommunikation guides available in digital download or print.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

aixvox GmbH is an Aachen-based communications consulting firm that advises companies, agencies, institutions, associations, and public figures on Unified Communications, Omnichannel customer service, Cloud Computing, Speech Technologies (recognition, synthesis, biometrics), WebRTC, and change management. Its commercial portfolio comprises consulting engagements, structured workshops (e.g., Kommunikations-Check-Up, Kommunikation 4.0, Veränderungsmanagement, Innovationsworkshop), self-published books and e-books (voice compass series, Einfach Anders Arbeiten, Praxistipps Kundenkommunikation), and virtual event services delivered through the EOA.live brand.

Product overview

aixvox GmbH is a consulting company based in Aachen, Germany, specializing in Unified Communications, Omnichannel solutions, and Speech Technologies. The company offers consulting services, workshops, and publications rather than a traditional software product. Their consulting portfolio includes advisory services for Unified Communications & Collaboration, Omnichannel customer service, Cloud Computing (IaaS/PaaS/SaaS), Speech Technologies (recognition, synthesis, biometrics), and WebRTC implementation. They complement their consulting with workshop offerings (Communication Check-Up, Communication 4.0, Change Management, Innovation) and professional publications including the voice compass book series and 'Einfach Anders Arbeiten'. The EOA.live brand provides virtual event and webinar services.

Differentiator

Problem solved

Functional benefit

Brands

• EOA.live: Virtual event brand for online events and webinars
• voice compass
• Praxistipps Kundenkommunikation

Products and services

• Unified Communications & Collaboration Beratung Advisory services for designing and implementing Unified Communications solutions that integrate telephony, video, chat, email, and presence management into a single platform for enterprise customers.
• Omnichannel-Lösungen Beratung Consulting for omnichannel customer service strategies that enable seamless customer communication across multiple channels for enterprises.
• Cloud Computing Beratung Advisory services for cloud migration strategies covering IaaS, PaaS, and SaaS models and Public, Private, Hybrid, and Community cloud deployments.
• Sprachtechnologien Beratung Consulting on speech technologies including speech recognition, text-to-speech synthesis, and voice biometrics for enterprise applications.
• WebRTC Beratung Advisory services for WebRTC implementation enabling browser-based real-time communication for video conferencing, click-to-chat, and click-to-call applications.
• Management Coaching und Beratung Management coaching and advisory services for executives in communications and customer service roles.
• Marketing Beratung Advisory services on marketing strategy, communications, and customer engagement for enterprises.
• Vertriebs Beratung Sales consulting services supporting go-to-market strategy and sales operations for enterprise clients.
• Merger und Acquisitions Beratung Advisory services for mergers and acquisitions in the communications and customer service technology sector.
• Kommunikations-Check-Up Workshop Workshop to assess and evaluate an organization's communication infrastructure and identify optimization opportunities.
• Kommunikation 4.0 Workshop Workshop focused on modern communication trends and digital transformation in enterprise communication.
• Omnichannel im Kundenservice Workshop Workshop covering multi- and omnichannel strategies in customer service operations.
• Veränderungsmanagement Workshop Change management workshop to help organizations adopt new communication technologies and workflows.
• Innovationsworkshop Workshop designed to foster innovation in communication and collaboration within organizations.
• Einfach Anders Arbeiten – Das Seminar Seminar covering modern work approaches, remote work, and digital collaboration methods.
• voice compass Fachbuchreihe Professional book series on customer communication, voice technologies, and communication strategies, available as digital download or print via shop.aixvox.com.
• voice compass international International version of the voice compass publication series covering global customer communication best practices.
• Einfach Anders Arbeiten Book and digital publication on modern work approaches, remote work, and digital collaboration methods.
• Praxistipps Kundenkommunikation Practical tips and guidance publication for improving customer communication in enterprise environments.
• EOA.live Virtual Events Virtual event services brand offering technology, organization, and execution of virtual events, webinars, and digital conferences from a single source.

Quantifiable outcome

• Successful collaboration with 150+ enterprise customers across multiple industries

Named customers7 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature5 records

Partnerships

One partnership is on record.

• eco-VerbandcoreStrategic or Co-development Partner · 3 September 2014In 2014, aixvox co-founded the WebRTC Task Force with eco-Verband (the German Internet Industry Association). This initiative focuses on promoting and educating about WebRTC (Web Real-Time Communication) technology for browser-based real-time communications. The task force has been operational since 2014, helping businesses understand and implement WebRTC solutions.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Puzzel: Puzzel (formed via the Voiceworks merger) is a Northern European cloud contact center and customer communication provider; it competes in the same omnichannel and customer service technology advisory area as aixvox, albeit focused on Nordic/UK markets.
• Lime Technologies: Lime Technologies is a Nordics-headquartered vendor/consultancy for customer communication, UC, and CRM that also operates in DACH — comparable to aixvox's omnichannel and customer communication advisory scope from a regional angle.

Direct peers

• Senacor Technologies: Senacor is a German digital transformation and technology consultancy with practices in customer communication, banking/insurance digital channels, and voice/AI — directly comparable to aixvox's CX, omnichannel, and speech technology advisory positioning in the DACH region.
• MUUUH GmbH: MUUUH is a German management consultancy specialised in customer experience, customer service, and digital transformation — a close direct peer to aixvox's omnichannel, change-management, and CX workshops/consulting.

Broad incumbents

• Atos Germany: Atos operates a large German IT services and digital transformation business with dedicated customer experience and unified communications capabilities — comparable to aixvox's UC/omnichannel advisory at much greater scale.
• adesso SE: adesso is a German IT consulting and software development group with strong customer experience, cloud, and Microsoft/Teams-related practices, comparable to aixvox's UC/collaboration advisory and omnichannel focus but with broader technology delivery.
• Capgemini Invent (Germany): Capgemini Invent's German practice covers digital customer experience, cloud transformation, and emerging-tech advisory — overlapping with aixvox's technology and CX consulting scope as a broad incumbent competitor.
• msg systems: msg is a major German-headquartered IT consulting and software firm with practices in CRM, customer communication, and digital transformation across industries — overlapping with aixvox's omnichannel, cloud, and CX advisory scope but operating at far larger scale.
• Computacenter AG: Computacenter, with substantial DACH operations, is a workplace, collaboration, and digital transformation IT services provider — adjacent competitor to aixvox's UC and collaboration consulting work.

Emerging players

• Genesys: Genesys (which acquired Interactive Intelligence — an existing aixvox integration partner) is a global vendor of contact center and customer experience platforms; aixvox advises enterprises on implementing technologies like Genesys, making Genesys a partial competitor and adjacent partner.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/aixvox
• YouTubeyoutube.com/channel/UCwtQ-9br5Jn6OLCqffnymng
• Facebookde-de.facebook.com/aixvox
• LinkedInde.linkedin.com/company/aixvox-gmbh
• Pinterestpinterest.com/aixvox

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about aixvox