Gemeentelijk Belastingkantoor Twente

What Gemeentelijk Belastingkantoor Twente does

Gemeentelijk Belastingkantoor Twente (GBTwente) is a government-owned municipal tax service organization established in 2009 under the Dutch Wet Gemeenschappelijke Regelingen as a formal shared arrangement among 10 municipalities in the Twente region of the Netherlands: Almelo, Berkelland, Borne, Bronckhorst, Enschede, Haaksbergen, Hengelo, Oldenzaal, Losser, and Twenterand. Headquartered in Hengelo with 11–50 employees, GBTwente centralizes the assessment and collection of municipal taxes on behalf of its members, including onroerende-zaakbelasting (OZB property tax), rioolheffing (sewage charges), afvalstoffenheffing (waste collection charges), dog taxes, and tourist taxes, in addition to executing WOZ property valuations under the Valuation of Immovable Property Act and handling objection and appeal procedures.

The technology platform consists of a DNN .NET CMS-powered public website (built and hosted by Idas Internet & ICT) and the MijnGBTwente citizen portal, which supports tax viewing, payments (including automatic direct debit), exemption (kwijtschelding) requests, and objection filings, all accessed via DigiD. The organization runs an automated exemption processing system that combines credit bureau data with random human sampling for oversight, and in 2024–2025 it became the first to pilot the Landelijke Vereniging van Lokale Belastingen's Check uw woning initiative, enabling residents to self-report housing characteristics (kitchen, bathroom, roof, facade) to improve WOZ valuation accuracy.

GBTwente does not charge citizens directly; rather, it is funded from the budgets of its 10 member municipalities, consistent with the financial mechanics of a Gemeenschappelijke Regeling. Its go-to-market is therefore direct-to-government (the municipal members) and direct-to-resident (the citizens and businesses of those municipalities) via the portal, phone support, written correspondence, and integration links on each member municipality's website. The organization holds full GDPR/AVG compliance with a designated Data Protection Officer, partial WCAG 2.1 accessibility (status B), and in August 2025 received the highest five-star rating from the Waarderingskamer, the Dutch body supervising WOZ quality.

Name

Gemeentelijk Belastingkantoor Twente

Legal name

Gemeentelijk Belastingkantoor Twente

Website

https://gbtwente.nl

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Gemeentelijk Belastingkantoor Twente (GBTwente) is a Dutch municipal shared service organization that assesses and collects local taxes and executes WOZ property valuations on behalf of 10 municipalities in the Twente region, serving residents and businesses through the MijnGBTwente online portal.

Ownership category

akta.pro rank

Product category

Municipal Tax Administration

SIC

Services-Management Services (8741)

akta.pro primary industry

Municipal Tax & Revenue Administration (Local) (BPAIACAD)

akta.pro secondary industry

Dispute Resolution, Appeals & Tax Tribunals (BPAIADAK)

Keywords

• Municipal tax administration
• Property valuation services
• Sewage and waste levies
• Tax collection services
• Shared government services

Headquarters

HQ city

Hengelo

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Municipal Tax Collection and Administration: GBTwente collects and administers municipal taxes on behalf of 10 participating municipalities in the Twente region. Revenue comes from municipal budgets rather than direct user fees. Services include property taxes (onroerende-zaakbelasting), sewage charges (rioolheffing), waste collection charges (afvalstoffenheffing), dog taxes, and tourist taxes.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Gemeentelijk Belastingkantoor Twente (GBTwente) is a municipal shared service organization (Gemeenschappelijke Regeling) that assesses, administers, and collects municipal taxes on behalf of 10 participating municipalities in the Twente region of the Netherlands. It delivers these services through the MijnGBTwente online self-service portal and field-based property valuation work, handling property tax (OZB), sewage charges (rioolheffing), waste collection levies (afvalstoffenheffing), WOZ valuations, exemptions (kwijtschelding), payment processing, and objection/appeal procedures.

Product overview

GBTwente is a shared municipal tax service organization (Gemeentelijk Belastingkantoor Twente) that operates as a single integrated service platform delivering municipal tax administration for 12 municipalities in the Twente region of the Netherlands. The core offering consists of MijnGBTwente as the citizen-facing online portal, supported by the main tax products including Onroerende-zaakbelasting (OZB), Rioolheffing, Afvalstoffenheffing, and WOZ-waardering (property valuation). Additional service modules include Kwijtschelding (tax exemptions), Betalen (payment services including automatic direct debit), and Bezwaar maken (objection procedures). The Check uw woning pilot enables residents to self-report housing characteristics to improve WOZ valuation accuracy.

Differentiator

Problem solved

Functional benefit

Products and services

• MijnGBTwente Online Portal Online self-service portal that allows residents and businesses of the 10 member municipalities to view tax assessments, make payments, set up automatic direct debit, request exemptions (kwijtschelding), file objections (bezwaar), and update personal information. Access is gated via DigiD authentication.
• Onroerende-zaakbelasting (OZB) Municipal property tax levied on owners and users of immovable property (homes and non-residential real estate) within member municipalities. The tax is set per municipality and assessed as part of the annual aanslag (tax bill) issued through GBTwente.
• Rioolheffing Municipal sewerage charge applied to users and property owners in member municipalities to fund wastewater and stormwater infrastructure. Each municipality sets its own tariff, and GBTwente administers billing and collection.
• Afvalstoffenheffing Municipal waste levy charged to residents and businesses for the collection and processing of household and commercial waste. Tariffs are set per municipality and collected via GBTwente.
• WOZ-waardering Annual property valuation service conducted under the Wet Waardering Onroerende Zaken (WOZ) to determine the reference market value of all real estate in member municipalities. The valuation underpins OZB assessments and includes a Check uw woning pilot that allows residents to self-report housing characteristics for improved accuracy.
• Kwijtschelding (Tax Exemption Service) Service that allows eligible low-income residents of member municipalities to apply for full or partial exemption (kwijtschelding) from municipal taxes such as OZB, rioolheffing, and afvalstoffenheffing. Decisions are supported by automated processing using data from credit bureaus, with random human sampling for oversight.
• Bezwaar maken (Objection and Appeal Service)

Quantifiable outcome

• Five stars rating from the Waarderingskamer (Valuation Chamber)

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Landelijke Vereniging van Lokale Belastingen (LvLB)coreStrategic or Co-development Partner · 4 November 2024GBTwente is the first organization to pilot the 'Check uw woning' initiative developed by the LvLB (National Association of Local Taxes). This landelijk (national) project aims to improve the WOZ (property valuation) process by allowing citizens to verify and update their housing characteristics through an online portal.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Munitax: Dutch regional tax office providing municipal tax administration (OZB, WOZ, waste/sewage levies) to member municipalities. Comparable in scope, governance model, and customer type to GBTwente.
• SVHW (Samenwerkingsverband Vastgoedinformatie, Heemstede): Regional Dutch cooperative handling WOZ valuations, BAG/LV data and tax-related property information for multiple municipalities. Comparable to GBTwente's WOZ/property-valuation capability and shared-services structure.
• BghU (Belastingen Buitengebied Hardenberg): Smaller-scale Dutch regional tax office administering municipal taxes for a limited set of municipalities. Similar legal form and service portfolio (OZB, WOZ, waste, sewerage) though smaller in member count than GBTwente.
• BsGW (Belasting Samenwerking Gemeenten en Waterschappen): Regional Dutch shared-service tax body serving municipalities and water boards in Limburg. Closest structural analog to GBTwente: also a Gemeenschappelijke Regeling that handles OZB, WOZ, sewage/waste levies, exemptions, and objections across multiple principals.
• Cocensus: Dutch municipal tax and collection shared-service organization serving Amsterdam-area and other municipalities. Directly comparable as a multi-municipality tax collection and WOZ administrator with shared digital self-service capabilities.

Broad incumbents

• PinkRoccade Local Government: Large Dutch software vendor for local government, including tax modules (GWS/Key2 suite) used across many municipalities. Indirect peer as the broader platform layer that Dutch tax administration (including GBTwente-style bodies) often runs on.
• Centric Municipality IT: Major Dutch IT vendor providing tax-suite software (including Civision Samenlevingszaken / Key2Belastingen) used by many municipalities to run OZB and WOZ processes. Adjacent to GBTwente as the underlying technology provider many Dutch municipalities and peers rely on.

Others

• Logius (Dutch Ministry of the Interior): Dutch government shared-service organization operating DigiD, MijnOverheid, and other e-overheid building blocks that GBTwente's MijnGBTwente portal depends on for citizen authentication. Enabling/ecosystem participant rather than a competitor.
• VNG Realisatie: Implementation arm of the Vereniging Nederlandse Gemeenten (Association of Netherlands Municipalities), coordinating national municipal IT standards, VNG Realisatie products, and common frameworks that GBTwente operates within. Strategic enabler rather than direct competitor.

Emerging players

• Lokale Belastingen BV: Dutch private-sector provider offering outsourced municipal tax administration services. Overlaps with GBTwente's value proposition for municipalities looking to outsource, though GBTwente remains a public-sector shared-services body rather than a commercial vendor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/gbtwente
• LinkedInlinkedin.com/company/gbtwente

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeentelijk Belastingkantoor Twente