Legal Aid Queensland

What Legal Aid Queensland does

Legal Aid Queensland is a Queensland Government statutory body established under the Legal Aid Queensland Act 1997 to administer legal aid for disadvantaged Queenslanders. It provides free and subsidised legal information, advice, and representation across criminal, family, and civil law matters, with eligibility determined through means and merits testing. The organisation's products and services include telephone legal information lines, in-person consultations at 16 regional and metropolitan offices, court-based duty lawyer services at multiple court locations, and community access points supplemented by community legal education programs.

The underlying technology stack consists of a Granicus (GovAccess/OpenCities) website platform delivering legal information in 18 languages, paired with a Grants Online system used for managing legal aid applications submitted by service providers. Multilingual content distribution, specialist helplines for First Nations peoples, youth, drug diversion, and disaster-affected clients, and a Court duty lawyer network form the operational backbone. The website and online channels also function as a self-service layer for general legal inquiries.

The business model is entirely government-funded: revenue is sourced from Queensland Government appropriations and Commonwealth legal aid arrangements rather than commercial sales, with no subscription pricing to end clients. Go-to-market is service-led, channelising clients via phone helplines, community partnerships, court referrals, and direct walk-ins to 16 offices. Customer segments are individuals requiring assistance in family law (including domestic violence and child protection), criminal law, civil law, and disaster-related legal matters, with dedicated sub-segments for Aboriginal and Torres Strait Islander clients, youth, and disaster-affected communities. Pricing to end users is freemium/freely available for information and advice, and means-and-merits-tested grants of aid for representation.

Name

Legal Aid Queensland

Legal name

Legal Aid Queensland

Website

https://legalaid.qld.gov.au

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Legal Aid Queensland is a Queensland Government statutory body providing free and subsidised legal aid across criminal, family, and civil law matters to financially disadvantaged Queenslanders through 16 offices, multiple specialist helplines, and court duty lawyer services.

Ownership category

akta.pro rank

Product category

Government Legal Aid Services

NAICS

Legal Counsel and Prosecution (922130), Individual and Family Services (6241), Offices of Lawyers (541110)

SIC

Services-Legal Services (8111), Services-Social Services (8300)

akta.pro primary industry

Public Defense & Legal Aid Services (BPAIAFAC)

akta.pro secondary industries

Legal Aid & Client Advocacy Services (BPAGAEAM), Victim Services & Witness Assistance (Justice System) (BPAIAFAJ)

Keywords

• Government legal aid
• Criminal law defense
• Family law services
• Civil law assistance
• Culturally appropriate legal services

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding: Legal Aid Queensland is a statutory body established under the Legal Aid Queensland Act 1997, funded primarily through Queensland Government appropriations and Commonwealth legal aid arrangements. Revenue comes from government budget allocations rather than commercial revenue generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Legal Aid Queensland is a government statutory body that delivers free and subsidised legal information, advice, and court representation to financially disadvantaged Queenslanders across criminal, family, and civil law matters. Services are accessed via means and merits testing and delivered through 16 offices, specialist phone helplines, court duty lawyer schemes, and online resources.

Product overview

Legal Aid Queensland is a government-funded legal aid organization that provides legal information, advice, and representation services to disadvantaged Queenslanders. The organization offers various channels for accessing legal help including a legal information line, online resources, community access points, and duty lawyer services at courts across Queensland. Their services cover multiple legal areas including family law, criminal law, civil law, and personal legal matters.

Differentiator

Problem solved

Functional benefit

Products and services

• Legal Information Line Free telephone legal information and referral service available to all Queenslanders on general legal matters, accessible via 1300 65 11 88.
• Aboriginal and Torres Strait Islander Information Line Dedicated culturally appropriate legal information and advice line for Aboriginal and Torres Strait Islander Queenslanders, accessible via 1300 65 01 43, including the Blurred Borders Queensland initiative.
• Youth Legal Advice Hotline Free telephone legal advice hotline for Queenslanders under 18 and those with matters in the Children's Court, accessible via 1800 527 527.
• Drug Diversion Legal Advice Line Free telephone legal advice line for eligible adults on drug diversion matters, accessible via 1300 004 924.
• Disaster Legal Helpline Free telephone helpline providing legal assistance to Queenslanders affected by natural disasters such as bushfires, cyclones, storms, and floods, accessible via 1300 527 700.
• Court Duty Lawyer Services Immediate legal representation and advice delivered by duty lawyers at seven Queensland court locations during court proceedings.
• Community Legal Education Programs Preventative legal education services delivered to community groups through the Community Legal Education Collaboration Fund, Law for All podcast series, and Community Legal Education webinars.
• Legal Aid Grants (Means and Merits Tested Representation) Statutory grants of legal aid providing subsidised legal representation in criminal, family, and civil law matters for Queenslanders who meet means and merits tests, administered via the Grants Online system.

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Queensland GovernmentcoreStrategic or Co-development PartnerLegal Aid Queensland is a statutory body established under the Legal Aid Queensland Act 1997, funded by and operating in partnership with the Queensland Government to provide legal aid services to Queenslanders.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Aboriginal and Torres Strait Islander Legal Service (Qld): Queensland-based specialist legal service providing culturally appropriate representation to First Nations clients, overlapping with LAQ's Aboriginal and Torres Strait Islander Information Line and Blurred Borders program.
• Legal Aid NSW: New South Wales statutory legal aid body delivering information, advice, and representation across criminal, family, and civil law. Same institutional design and service scope as LAQ, scaled to a larger state population.
• Victoria Legal Aid: State-funded legal aid commission serving Victorian residents with criminal, family, and civil law assistance. Direct structural peer to LAQ — same statutory model, same practice mix, same government funding basis, differing only by jurisdiction.
• Legal Aid WA: Western Australian statutory legal aid provider offering grants of aid, duty lawyer, and community legal education services. Closely comparable mandate and operating model in a smaller, regional-heavy jurisdiction.

Emerging players

• Justice Connect: National not-for-profit providing legal help, pro bono referral, and community legal education across Australia. Comparable in mission and service mix, focused on civil law and not-for-profit sector — adjacent rather than direct competition to LAQ.
• Community Legal Centres Queensland: Peak body for community legal centres across Queensland delivering civil law, family law, and generalist advice overlapping with LAQ's civil and family law grants. Niche, mission-aligned peer operating alongside rather than under LAQ.
• Salvos Legal Humanitarian: Salvation Army-affiliated social-impact law firm providing free legal services to disadvantaged Australians. Overlaps with LAQ's client base and pro bono-equivalent delivery, but operates nationally and is charity-funded rather than government statutory.

Others

• National Legal Aid: Federation representing Australia's eight legal aid commissions, including LAQ. Comparable as the coordinating body for the same statutory legal aid model LAQ operates within.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/legalaidqld
• YouTubeyoutube.com/legalaidqueensland
• Facebookfacebook.com/LegalAidQld
• LinkedInau.linkedin.com/company/legalaidqueensland
• Instagraminstagram.com/legalaidqueensland

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Legal Aid Queensland