RelFood

What RelFood does

RelFood is a privately held Indian food delivery service that operates as an authorized IRCTC e-Catering partner, delivering hot meals from a network of 350+ FSSAI-approved restaurants directly to passengers' seats on Indian trains. The service spans 450+ railway stations across India, covering major hubs such as New Delhi, Mumbai, Kolkata, and Chennai, and serves travelers on 5,000+ trains. The legal entity is Relfood Web Services Private Limited, operating as a unit of Durga Enterprises, headquartered in Vijayawada, Andhra Pradesh. The company was founded in 2018 and employs 11-50 people.

The core product is a web and mobile ordering platform that allows passengers to browse menus by cuisine (Biryani, Chinese, North Indian, South Indian, Thali, Combo Meals), place orders, and complete payment online or via cash on delivery. Adjacent utilities include PNR status checking, platform locator, coach position, and train schedule tools, plus specialized offerings for Jain dietary compliance and group/bulk orders. Ordering channels include the website (relfood.com), an Android app on the Google Play Store, a dedicated WhatsApp number (+91 9713231323) — claimed as a first in the train-food segment — and a phone ordering line. A vendor registration portal enables restaurants and cloud kitchens to apply for listing on the network.

RelFood's revenue model is a two-sided transaction-fee structure: it earns commission from restaurant partners on each food order delivered, plus delivery service fees charged to passengers. The company also benefits from indirect distribution via the IRCTC e-catering platform (ecatering.irctc.co.in). Customer segments are primarily individual train travelers, with secondary use cases for group travelers and dietary-restricted (e.g., Jain) passengers. The company is bootstrapped with no disclosed institutional funding, no public revenue or ARR figures, and no disclosed leadership team.

Name

RelFood

Legal name

Relfood Web Services Private Limited

Website

https://relfood.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

RelFood is an IRCTC-authorized Indian e-catering partner delivering meals from 350+ FSSAI-approved restaurants to passengers on 5,000+ trains across 450+ stations. It serves individual, group, and Jain-dietary travelers via web, app, WhatsApp, and phone ordering channels.

Ownership category

akta.pro rank

Product category

Train Food Delivery

NAICS

Couriers and Express Delivery Services (4921), Travel Arrangement and Reservation Services (5615)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Restaurant Meal Delivery Platforms & Aggregators (AFAIAMAA)

akta.pro secondary industries

Food Delivery & Restaurant Logistics Platforms (BPAMAHAB), Restaurant Meal & Prepared Food Delivery (CRAFAFAB)

Keywords

• Train food delivery
• E-catering services
• IRCTC food ordering
• Railway meal delivery
• Online food marketplace

Headquarters

HQ city

Vijayawada

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Food Delivery Commission: RelFood earns commission from restaurant partners for delivering food orders to train passengers. The company connects passengers with FSSAI-approved restaurants and takes a percentage of each transaction.
2. Delivery Service Fees: Fees charged for delivery of food directly to train seats at railway stations

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

RelFood operates as an IRCTC-authorized e-catering platform that delivers meals from 350+ FSSAI-approved restaurants directly to train passenger seats across 450+ Indian railway stations and 5,000+ trains. Customers place orders by entering their PNR or train, coach, and seat details, and the company coordinates meal preparation at nearby station restaurants and last-mile delivery to passenger seats. Orders can be placed through the company website, Android app, WhatsApp, or phone, and the company earns a commission from restaurant partners plus a delivery service fee from customers.

Product overview

RelFood operates as a train food delivery marketplace platform with a core website and mobile app, connecting train passengers with a network of 350+ FSSAI-approved restaurant partners across 450+ Indian railway stations and 5000+ trains. The platform offers its primary food ordering product alongside complementary sub-products including PNR status checking, WhatsApp-based ordering, group/bulk food orders, Jain-specialty food, IRCTC e-Catering service, train platform locator, coach position checker, and a vendor registration portal for restaurants to join the network. The product portfolio forms a one-stop train travel dining companion with food delivery, travel utility tools, and a partner onboarding ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• Train Food Delivery Service Core e-catering service: customers submit their PNR or train/coach/seat details, browse menus from 350+ FSSAI-approved restaurants, place an order specifying the delivery station and time, and receive the meal at their seat. Available across 450+ railway stations and 5,000+ trains. Targeted at individual train travelers seeking quality meals during their journey.
• Group / Bulk Food Order A specialized ordering flow that lets a group organizer place a single meal order covering multiple passengers on the same train at a common delivery station. Targeted at families, friend groups, corporate travel groups, and tour parties who want coordinated meal timing and a single payment for the entire group.
• Jain Food Ordering Service Specialized food ordering option offering Jain-compliant meals (no onion, no garlic, no root vegetables) prepared by partner restaurants under Jain preparation standards. Targeted at Jain community train passengers who cannot consume regular pantry car or station food due to dietary rules.
• Vendor Registration Portal Online onboarding portal for FSSAI-approved restaurants that want to become RelFood delivery partners and serve train passengers. Restaurants submit details, FSSAI documentation, station and operating information, and then appear on the platform menu for relevant trains and stations. Targeted at restaurant operators and F&B businesses near railway stations.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

One partnership is on record.

• IRCTC (Indian Railway Catering and Tourism Corporation)coreStrategic or Co-development PartnerRelFood is an authorized partner of IRCTC e-Catering, providing food delivery services to train passengers. This partnership enables RelFood to deliver food to passengers' train seats across 5000+ trains in India. As an authorized partner, RelFood operates under IRCTC guidelines and standards for e-catering services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Zomato: Zomato is a major Indian food delivery and restaurant discovery platform with deep restaurant partnerships across the same cities RelFood serves, and represents a broad incumbent that could enter or absorb train food delivery.
• Swiggy: Swiggy is India's largest food delivery aggregator with nationwide restaurant coverage and could extend its on-demand delivery infrastructure into the in-transit food segment, posing a broad competitive threat to RelFood if it pursues train delivery.

Others

• ConfirmTkt: ConfirmTkt is an Indian train booking and travel information platform that shares the same rail-passenger target audience as RelFood and could bundle transit food services via partnerships.
• RailYatri: RailYatri is an Indian railway travel and food ordering platform adjacent to RelFood, sharing the same train-passenger user base though its core offering is broader travel services rather than dedicated e-catering.

Direct peers

• RailRestro: RailRestro is an IRCTC-authorized e-catering aggregator delivering meals from partner restaurants to passengers on Indian Railways, operating the same business model as RelFood across thousands of trains. It is the closest direct competitor in the train-food delivery category.
• Zoop India: Zoop is an IRCTC-authorized e-catering service delivering food from restaurant partners to passengers on Indian Railways with a similar aggregator business model and coverage as RelFood.
• IRCTC e-Catering: IRCTC e-Catering is the official online food ordering platform of Indian Railways where RelFood is one of multiple authorized partners, representing both a customer acquisition channel and a direct marketplace competitor.
• Food on Track (Yatra.com): Food-on-Track is a competing IRCTC-authorized food delivery service enabling passengers to order meals online for delivery on trains, providing the same end-user offering as RelFood via the IRCTC partner ecosystem.
• TravelKhana: TravelKhana is an IRCTC-authorized e-catering platform offering online food ordering in Indian trains with delivery across multiple stations, directly competing with RelFood for both passengers and restaurant partners.

Emerging players

• Eat.onboard: Eat.onboard is an emerging player in the Indian train food delivery market with partial overlap, focusing on curated restaurant options for rail passengers and competing for the same authorized-restaurant relationships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RelFood