OTS
OTS is a Japanese staffing and BPO firm operating three divisions — HR/staffing, security, and public-sector utility/municipal outsourcing — serving 45+ municipalities and enterprise clients across Japan through 45+ branch offices, a 100-booth in-house call center, and an Alliance Partner dispatch-management MSP.
- Company typePrivate
- Founded2005
- HeadquartersTokyo, Japan
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What OTS does
OTS (株式会社アウトソーシングトータルサポート, Outsourcing Total Support Co., Ltd.) is a privately held Japanese staffing and business-process-outsourcing (BPO) company headquartered in Yokohama with a secondary Tokyo (Shinjuku) headquarters. Founded in 2005 as ブラザーズ (Brothers) and renamed to its current form in 2016 after consolidating several group subsidiaries, OTS operates three divisions: (1) HR/Staffing Services — covering 12 sub-categories including airport facilities, US military base support, government/school placement, retail, food manufacturing, sales promotion, foreign-worker support, dispatch management desk, and general office/clerical; (2) Security Services — traffic direction, patrol, and event security under its 警備業 license; and (3) Public Services — long-term municipal outsourcing contracts covering water/sewer meter reading, billing and collection, citizen window services, tax call centers, and facility management for 45+ local governments.
The company's proprietary technology stack includes customized water/sewer billing and revenue-management systems (上下水道料金関連システム), smart-meter deployment know-how for difficult-to-read areas (mountainous/wildlife zones), GIS mapping, uncollected-debt systems, enterprise accounting systems, and an in-house 100-booth / 200-operator CRM call center (ISC-CRM) operating 365 days per year. OTS holds four regulated Japanese licenses — 労働者派遣 (派14-303598), 有料職業紹介 (14-ユ-302254), 警備業 (第30004890号), and PrivacyMark (P10861750) — plus ISMS certification (JIS Q 27001:2014). It also operates the バイトッツ job-seeker portal on my9.jp and a dispatch-management-desk MSP service that aggregates multiple staffing agencies.
OTS makes money through (a) markups on hourly dispatched-worker billing rates across its core HR and public-service contracts, (b) managed-services fees for public-sector utility billing and citizen-window operations, (c) transaction/commission fees via its 派遣管理デスク (Dispatch Management Desk) MSP aggregating alliance-partner staffing agencies, (d) professional-services fees for RPO engagements starting at ¥33,000, and (e) usage-based pricing for outbound calling services starting at ¥100/call. Customer acquisition runs through direct enterprise field sales (法人営業), inside sales via recruitment coordinators at 45+ branch offices, public-sector procurement/tendering, and self-serve job-seeker acquisition via the バイトッツ portal; demand generation is supported by industry seminars with logistics/robotics partners such as Monoful (Japan GLP) and Plus Automation. In December 2025 OTS became an investment destination of MCP Capital's MCP6 fund, marking a transition to a PE-backed ownership structure.
OTS firmographics
Firmographics- Name
- OTS
- Legal name
- 株式会社アウトソーシング-totalサポート
- Website
- https://ots.co.jp
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- OTS is a Japanese staffing and BPO firm operating three divisions — HR/staffing, security, and public-sector utility/municipal outsourcing — serving 45+ municipalities and enterprise clients across Japan through 45+ branch offices, a 100-booth in-house call center, and an Alliance Partner dispatch-management MSP.
- Ownership category
- akta.pro rank
Where OTS is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices55 records
Markets served
OTS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations
Revenue model
- 人材派遣・人材紹介 (Staffing & Recruiting): OTS dispatches temporary workers and matches permanent candidates across service industries including retail, F&B, logistics, aviation, government facilities, and US military bases. Revenue is generated through markups on hourly billing rates. The company holds 労働者派遣許可番号 (派14-303598) and 有料紹介事業許可番号 (14-ユ-302254).
- 公共サービス事業 (Public Service Outsourcing): Contracted operations for local government utilities and municipalities including water meter reading, billing and collection, municipal window/reception services, tax call center operations, and facility management. Revenue is generated through long-term service contracts with public sector clients.
- 警備事業 (Security Services): Traffic direction, patrol, and event security services. Guards are dispatched to construction sites, commercial facilities, and event venues under 警備業 license (東京都公安委員会 第30004890号).
- 派遣管理デスク (Dispatch Management Desk): A managed service provider model where OTS aggregates multiple staffing agencies on behalf of corporate clients, handling billing management, contract administration, and workforce coordination. OTS earns commissions from its alliance partner staffing companies.
- RPO・採用代行 (Recruitment Process Outsourcing): ISC就職支援センター brand offers RPO services from ¥33,000/tax included, handling job posting, candidate screening, first-stage interviews, and ongoing recruitment operations for SMBs and startups.
- アウトバウンド架電サービス (Outbound Calling): Telemarketing and outbound calling services starting from ¥100/call, covering sales outreach, surveys, promotions, and seminar recruitment. Offered on a subscription or pay-as-you-go basis.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Security guard (契約社員) - Daily rate |
| Subscription | Monthly | Sales admin / back-office (契約社員) |
| Usage-based | Pay-as-you-go | Call center operator (時給) |
| Subscription | Monthly | Recruitment coordinator (契約社員) |
| Subscription | Monthly | Corporate sales representative |
| Other | Pay-as-you-go | RPO service (採用代行サービス) |
| Usage-based | Pay-as-you-go | Outbound calling service (営業架電) |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels5 records
OTS product offering
Product offeringCore offering
OTS (Outsourcing Total Support) is a Japanese HR services and business process outsourcing company that provides temporary staffing, permanent placement, and managed BPO across three divisions: Service Industry HR Solutions, Security Services, and Public Services. It dispatches workers to retail, logistics, airports, US military bases, and government offices, and operates proprietary systems for municipal water/sewer billing and a 100-booth CRM call center serving SMBs.
Product overview
OTS (株式会社アウトソーシング-total support) is a comprehensive human resources and business process outsourcing company operating 12 distinct service divisions organized under three business segments: Service Industry HR Solutions, Security Services, and Public Services. The Service Industry segment covers airport facilities, US military base staffing, government/school placement, call center (with a proprietary 100-booth CRM center offering both dispatch and BPO), retail/sales, sales promotion, food manufacturing, foreign worker support, dispatch management desk (MSP), and general office/administrative staffing. The Security segment provides traffic direction, patrol, and event security. The Public Services segment manages municipal water/gas meter reading, billing, collections, customer service windows, and facility management across 50+ local government clients nationwide. OTS also operates a job board called バイトッツ (Baitotsu) for job seekers.
Differentiator
Problem solved
Functional benefit
Brands
- ISC就職支援センター: コールセンター、RPO（採用代行サービス）、アウトバウンド架電サービスブランド。 株式会社ISC就職支援センターの名称でISR-CRMセンター（100ブース、365日/年、200名規模）を運営。
- バイトッツ
Products and services
- Staffing & Recruiting (人材派遣・人材紹介) OTS dispatches temporary workers and matches permanent candidates across service industries including retail, F&B, logistics, aviation, government facilities, and US military bases. Revenue generated through markups on hourly billing rates.
- Public Service Outsourcing (公共サービス事業) Contracted operations for local government utilities and municipalities including water meter reading, billing and collection, municipal window/reception services, tax call center operations, and facility management. Revenue from long-term service contracts with public sector clients.
- Security Services (警備事業) Traffic direction, patrol, and event security services. Guards are dispatched to construction sites, commercial facilities, and event venues.
- Dispatch Management Desk (派遣管理デスク) Managed service provider model where OTS aggregates multiple staffing agencies on behalf of corporate clients, handling billing management, contract administration, and workforce coordination. OTS earns commissions from its alliance partner staffing companies.
- RPO / Recruitment Process Outsourcing (採用代行サービス) RPO services handling job posting, candidate screening, first-stage interviews, and ongoing recruitment operations for SMBs and startups.
- Outbound Calling Service (アウトバウンド架電サービス) Telemarketing and outbound calling services covering sales outreach, surveys, promotions, and seminar recruitment. Offered on subscription or pay-as-you-go basis.
- CRM Call Center (CRMセンター) Proprietary call center facility with 100 booths and 200 operators operating 365 days/year, offering inbound call handling, outbound telemarketing, EC customer support, and CRM services with 80%+ client retention rate.
- Baitotsu Job Seeker Portal (バイトッツ) Online job search platform operated by OTS offering job postings across office work, call centers, light industrial, retail, and event staffing, featuring flexible shift scheduling.
Quantifiable outcome
- 80%+ repeat client rate at ISC-CRM call center, with SMBs (中堅中小企⻂) comprising 70% of CRM client base
- +2 more outcomes
Companies that use OTS
Customer profileNamed customers16 records
Segments9 records
Ideal customer profiles4 records
OTS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
OTS partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- プラスオートメーション株式会社 (Plus Automation)minorOTS、プラスオートメーション（物流ロボティクスソリューション）、モノフル（次世代物流サービス）の3社による共同パネルディスカッション「人材VSロボット」（2021年10月6日）を主催。物流業界の課題解決における人材とロボットの選択肢をテーマ讨论。OTS作为人才服务提供商参与了此次活动。
- 株式会社モノフル (Monoful Co., Ltd.)coreOTSとモノフル（日本GLP株式会社グループ）は「適材ナビ」人材支援サービスにおける業務提携契約を締結。OTSの派遣管理デスクサービスとモノフルの適材ナビプラットフォームを連携させ、派遣先企業と人材派遣事業者の双方の業務効率化を実現。2021年6月29日にOTS×モノフル共催オンラインセミナーも開催され、派遣管理デスクの共同紹介が行われた。
- OTSアライアンスパートナー (OTS Alliance Partner Network)coreOTSの派遣管理デスクサービスはOTSアライアンスパートナーの信頼ある派遣会社・紹介会社ネットワークと連携し、企業客户提供一括人材派遣管理サービス。全国へのサービス提供と郊外物流会社様への人材派遣サービスに強みを持つ。複数の人材公司与OTS合作形成联盟网络。
Scale indicators8 records
Recent moves10 records
Expansion highlights6 records
OTS competitors and assessment
Company assessmentDirect peers
- Transcosmos (トランスコスモス): Japan's largest contact-center BPO operator, providing direct comparability with OTS's ISC-CRM call center (100 booths/200 operators); operates the same SMB-focused telephony BPO model.
- Outsourcing Inc. (株式会社アウトソーシング): Former parent of OTS and Japan's most aggressively consolidating staffing group; directly comparable in HR/staffing, security, and public services outsourcing with international reach.
- Will Group (ウィルグループ): Tokyo-based staffing firm operating across dispatch, recruiting, and call-center BPO with directly comparable product mix and mid-market positioning to OTS.
- Pasona Group (パソナグループ): Diversified Japanese staffing and BPO group with government and corporate clients; provides a closer-listed comparable for OTS's three-division model (HR, BPO, public services).
Broad incumbents
- Adecco Japan (Adecco Group Japan): Japanese arm of global staffing leader Adecco; comparable as a broad incumbent in temporary staffing, permanent placement, and HR BPO across Japanese enterprises.
- Persol Holdings (パーソルホールディングス): Japan's second-largest staffing group with full-service HR solutions and BPO; comparable as a broad incumbent covering staffing, professional placement, and engineering services at significantly larger scale.
- BELLSYSTEM24 Holdings (ベルシステム24): Established Japanese call-center BPO provider with thousands of seats; a comparable incumbent in the SMB outsourced inbound/outbound telephony segment targeted by OTS's ISC-CRM.
- Recruit Holdings (リクルートホールディングス): Largest Japanese HR/playmatch and BPO conglomerate; the dominant incumbent for staffing job-seeker flow and corporate HR tech, setting the competitive ceiling for OTS.
Emerging players
- Dip Corporation (ディップ株式会社): Operator of Hatarako-navi and Baitoru job boards competing with OTS's Baitotsu; a tech-forward staffing/recruiting platform rival with overlapping target segments in part-time retail/F&B staffing.
- TBS Holdings / HR holdings (e.g., Workgate, Neo Career): Mid-market Japanese HR services peers in dispatch staffing, RPO, and BPO with overlapping corporate client base; partial comparability with OTS's staffing and recruitment services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
OTS financial estimates
Financial estimateRevenue estimate
Valuation estimate
OTS leadership team
Management profileNumber of profiles
Profiles1 record
OTS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OTS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OTS
What does OTS do?
OTS (Outsourcing Total Support) is a Japanese HR services and business process outsourcing company that provides temporary staffing, permanent placement, and managed BPO across three divisions: Service Industry HR Solutions, Security Services, and Public Services. It dispatches workers to retail, logistics, airports, US military bases, and government offices, and operates proprietary systems for municipal water/sewer billing and a 100-booth CRM call center serving SMBs.
Is OTS a public or private company?
OTS is a private company. It is classified as private equity controlled and is currently operating.
When was OTS founded?
OTS was founded in 2005. It employs 1,001 to 5,000 people.
Where is OTS based?
OTS is headquartered in Tokyo, Japan, in the Asia region.
How does OTS make money?
Six revenue lines are on record. 人材派遣・人材紹介 (Staffing & Recruiting) is the primary driver. The others are 公共サービス事業 (Public Service Outsourcing), 警備事業 (Security Services), 派遣管理デスク (Dispatch Management Desk), RPO・採用代行 (Recruitment Process Outsourcing) and アウトバウンド架電サービス (Outbound Calling).
Who are OTS's main competitors?
Direct peers on record are Transcosmos (トランスコスモス), Outsourcing Inc. (株式会社アウトソーシング), Will Group (ウィルグループ) and Pasona Group (パソナグループ). Broad incumbents are Adecco Japan (Adecco Group Japan), Persol Holdings (パーソルホールディングス), BELLSYSTEM24 Holdings (ベルシステム24) and Recruit Holdings (リクルートホールディングス). Emerging players are Dip Corporation (ディップ株式会社) and TBS Holdings / HR holdings (e.g., Workgate, Neo Career).
Does OTS have an API?
No public API is recorded for OTS.