Emergency Animal Hospital of Collin County

What Emergency Animal Hospital of Collin County does

Emergency Animal Hospital of Collin County (EAHCC) is a 24/7/365 emergency and critical care veterinary hospital located at 10225 Custer Road in Plano, Texas, serving pet owners across Collin County, including McKinney, Allen, Frisco, Princeton, and Murphy. The hospital was incorporated in 1987 by 21 local small animal veterinarians as a cooperative after-hours emergency facility and is now operated within the National Veterinary Associates (NVA) network. EAHCC provides walk-in emergency services on a triage-prioritized basis, supported by in-house diagnostics (radiography, ultrasound, EKG, endoscopy, laboratory), soft tissue and laparoscopic surgery, hospitalization, fluid therapy, blood and plasma transfusions, oxygen kennels, and end-of-life services including euthanasia and cremation.

The business operates on a fee-for-service model with payment required at time of service, accepting credit/debit cards, checks, cash, and financing via CareCredit and Scratchpay. It has formalized integrations with pet insurance providers (Nationwide, 24Pet Watch, Trupanion) and accepts pet transfers from primary care veterinarians through the rVetLink online referral portal, overseen by a dedicated Referral Relationship Manager. A partnership with Animal Diagnostic Center provides specialty referrals for internal medicine, oncology, and cardiology, while a 24-hour integration with the Pet Poison Helpline supports poisoning triage.

EAHCC's go-to-market is direct-to-consumer emergency care supplemented by referral relationships with regional primary care veterinarians. Customer acquisition is driven by local SEO, community content marketing, online review management (BirdEye/Google), and word-of-mouth from a 33+ year operating history. The organization employs between 101 and 250 staff including six DVMs and a Medical Director (Dr. Cindy Echevarria), with hospital administration led by Hospital Director Molly Richards and Hospital Operations Manager Ashley Mendoza.

Name

Emergency Animal Hospital of Collin County

Legal name

Emergency Animal Hospital of Collin County

Website

https://eahcc.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

Emergency Animal Hospital of Collin County is a 24/7/365 emergency and critical care veterinary hospital in Plano, Texas, serving dog and cat owners across Collin County with diagnostics, surgery, and hospitalization, operated under National Veterinary Associates.

Ownership category

akta.pro rank

Product category

Emergency Veterinary Services

NAICS

Veterinary Services (541940), Specialty (except Psychiatric and Substance Abuse) Hospitals (62231)

SIC

Services-Hospitals (8060), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Veterinary Emergency & Critical Care Hospitals (HLAMACAA)

akta.pro secondary industries

Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Veterinary Imaging, Surgery & Specialty Referral Centers (AFAEANAG)

Keywords

• Emergency veterinary care
• Animal hospital services
• Veterinary critical care
• Pet emergency services
• Veterinary diagnostics

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Emergency Veterinary Services: Provides emergency veterinary medical services to pet owners on a fee-for-service basis. Services include examinations, diagnostics, surgeries, hospitalization, and treatments. Payment is required at time of service.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Emergency Animal Hospital of Collin County is a 24/7/365 emergency veterinary hospital in Plano, TX providing immediate after-hours and critical care for dogs and cats. The facility delivers in-house diagnostics, emergency surgery, hospitalization, and end-of-life services on a fee-for-service basis, with walk-in triage and a referral portal for transferring primary care veterinarians.

Product overview

Emergency Animal Hospital of Collin County is a 24-hour emergency veterinary hospital providing emergency and critical care services for dogs and cats. The hospital operates as a single integrated emergency care facility offering diagnostic services (Radiography, Diagnostic Ultrasounds, Endoscopy, EKG, Laboratory Services), surgical services (Soft Tissue Surgery, Laparoscopic Surgery), and supportive care (Hospitalization, Fluid Therapy, Pain Control, Anesthesia, Examination). The facility serves as an after-hours alternative to primary veterinarians, providing emergency care when regular clinics are closed, and also offers end-of-life services including Euthanasia and Cremation. The hospital integrates with pet insurance providers and financing options to support pet owners with payment for emergency care.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency & Critical Care Services 24-hour emergency and critical care for pets providing immediate medical attention for urgent conditions, including in-house diagnostics, blood work, radiographs, ultrasound, emergency surgery, fluid therapy, blood and plasma transfusions, oxygen kennels, endoscopy, and EKGs.
• Radiography X-ray diagnostic imaging service to identify illness, injury, bone damage, gastrointestinal issues, respiratory conditions, and foreign objects.
• Diagnostic Ultrasounds Ultrasound imaging for evaluating heart conditions, internal organs, cysts, tumors, and pregnancy diagnosis with real-time monitoring capabilities.
• Anesthesia Tailored anesthesia administration during medical procedures with continuous monitoring for pet safety and comfort.
• Endoscopy Minimally invasive medical imaging using an endoscope to examine internal organs, diagnose gastrointestinal conditions, cancer, and perform therapeutic interventions.
• EKG (Electrocardiography) Electrocardiography diagnostic tool measuring heart electrical activity to screen for or monitor heart conditions in pets.
• Laboratory Services In-house diagnostic testing including blood tests, urinalysis, and chemistry profiles to evaluate organ function and identify diseases.
• Soft Tissue Surgery Non-joint or bone related surgeries including hernia repairs, mass removals, cystotomy, abdominal exploratory surgery, and splenectomy.
• Laparoscopic Surgery Less invasive keyhole surgery using small incisions and a high-definition camera for spaying, biopsy collection, and urinary stone removal with faster recovery times.
• Fluid Therapy Intravenous fluid administration using electronic pumps for accurate dosage control and medication delivery.
• Pain Control Pain management treatments with continuous monitoring through physical exam and behavioral assessment throughout hospital stay.
• Hospitalization Extended care accommodation with fleece bedding, temperature control, noise reduction, and advanced monitoring equipment for critically ill or injured pets.
• Examination Comprehensive veterinary examination assessing pet condition and symptoms to determine appropriate treatment plans.
• Euthanasia Compassionate end-of-life care providing peaceful options when quality of life deteriorates, including sedation protocol for calm passing.
• Cremation Pet memorial services offering cremation options to honor and celebrate beloved pets after passing.
• Pet Poison Helpline 24-hour poison control phone service (1-800-213-6680) with board-certified veterinarians and pharmacologists for pet poisoning consultation.

Quantifiable outcome

• Serving Collin County for over 33 years with continuous 24/7 operation

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

One partnership is on record.

• Animal Diagnostic CentercoreStrategic or Co-development PartnerAnimal Diagnostic Center provides specialty care beyond the hospital's services when pets need internal medicine, oncology, or cardiology expertise. Close working relationship for comprehensive pet healthcare. Their mission is to provide veterinarians, clients, and pets with the highest quality diagnostic and therapeutic care.

Scale indicators3 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• BluePearl Pet Hospital: BluePearl operates a national network of emergency and specialty veterinary hospitals offering 24/7 ER care, advanced diagnostics, and surgery — directly comparable to EAHCC's service mix at multi-site scale.
• Pieper Veterinary: Pieper operates veterinary emergency and specialty hospitals in the Northeast with 24/7 ER, surgery, and diagnostic services. Closely comparable operating model to EAHCC.
• Veterinary Emergency Group (VEG): VEG operates a growing chain of emergency-only veterinary hospitals with 24/7 walk-in models, directly overlapping EAHCC's positioning. It is one of the most comparable standalone ER vet concepts in the U.S.
• Animal Emergency Hospital of North Texas: A regional 24/7 emergency veterinary hospital in the Dallas–Fort Worth metroplex. Closest geographic peer with directly overlapping after-hours ER positioning and referral relationships.
• MedVet: MedVet is a veterinarian-owned network of emergency and specialty veterinary hospitals. Its 24/7 emergency care, surgery, and diagnostic offerings closely mirror EAHCC's core service portfolio.
• SAGE Veterinary Centers: SAGE runs a network of emergency and specialty veterinary hospitals on the West Coast. Comparable 24/7 ER-plus-specialty operating model and referral-driven case mix.

Others

• Pet Poison Helpline: 24/7 animal poison control service that EAHCC explicitly partners with. Adjacent ecosystem participant rather than direct competitor, but shapes emergency triage workflows in veterinary ER settings.
• National Veterinary Associates (NVA): EAHCC's parent company. NVA is a PE-backed operator of veterinary hospitals; relevant for portfolio benchmarking and strategic context rather than direct customer overlap.

Broad incumbents

• Thrive Pet Healthcare: Thrive operates a multi-site network of primary care, emergency, and specialty veterinary hospitals across the U.S. A broader incumbent whose emergency service line competes with EAHCC in overlapping markets.
• VCA Animal Hospitals: VCA operates a national network of general practice and specialty/emergency veterinary hospitals. Larger incumbent that competes for emergency referrals and primary care overflow in many markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Animal Hospital of Collin County