Angkasa Pura Supports

What Angkasa Pura Supports does

PT Angkasa Pura Suport (Angkasa Pura Supports, or APS) is an Indonesian state-owned facility management services company founded in March 2012 as a wholly-owned subsidiary of PT Angkasa Pura I (Persero) and a member of the Injourney Aviation Services (IAS) Group. The company provides integrated facility management, manpower/outsourcing, ICT solutions, equipment supply and maintenance, and parking management services to airport, healthcare, public transportation, industrial estate, tourism, port, and financial institution clients across 25 service points in 22 Indonesian cities, supported by 15,000+ certified employees and a client base of more than 235 partners. Its primary customer remains the parent Angkasa Pura I network of 15 airports, but the company has progressively diversified into non-airport verticals since 2014, including MRT Jakarta, Transjakarta, RS Harapan Kita, RSCM, the Mandalika resort area, IMIP, and the Pulogadung industrial estate.

The core technology platform is the integrated Facility Management System (FMS), launched in October 2025, which unifies e-Cleaning, e-Maintenance, e-Patrol, Parking Management, Manpower Service, and ATM Care modules into a single digital ecosystem for real-time monitoring, work-order tracking, and operational coordination. Supporting digital products include PanggilAja.com (B2C/B2SMB door-to-door cleaning in six cities), ParkirAja.com (advance parking slot booking), and SOFI, a smart cleaning robot with Advanced Smart Mapping technology deployed at I Gusti Ngurah Rai, Juanda, and Yogyakarta International airports. APS is also the sole Indonesian distributor of FOD Finder Trex Aviation equipment. The company is certified to ISO 45001:2018, ISO 14001:2015, and ISO 37001:2016.

APS generates revenue through multi-year B2B enterprise contracts, typically on a managed-services or professional-services basis, with no public pricing disclosed. Its go-to-market is direct enterprise sales through branch managers and account managers in 25 service points, supplemented by an e-procurement portal (eproc.apsupports.com) that lists more than 936 active tender packages. Revenue diversification spans government/SOE clients (airports, transit operators, state hospitals, industrial estates), private enterprise (IMIP, KIG, JIEP), and the Injourney Group ecosystem, with pricing negotiated per project or contract and consumer-facing transactional revenue from PanggilAja.com and ParkirAja.com.

Name

Angkasa Pura Supports

Legal name

PT. Angkasa Pura Suport

Website

https://apsupports.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Angkasa Pura Supports is an Indonesian state-owned facility management services company and subsidiary of PT Angkasa Pura I (Persero), providing integrated cleaning, security, manpower, ICT, equipment, and parking management to airports, hospitals, transit systems, industrial estates, and tourism zones across 22 cities.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Other Airport Operations (488119), Security Guards and Patrol Services (561612), Computer Facilities Management Services (541513), Port and Harbor Operations (48831)

SIC

Services-Facilities Support Management Services (8744), Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Passenger Terminal Facilities Management (Cleaning, Maintenance, Utilities) (TLAHAEAK)

akta.pro secondary industries

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL), Port Asset, Maintenance & Facilities Management (EAM/CMMS) (TLAHAOAK), Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD), Port Equipment Maintenance & Field Service (Terminal MRO for Handling Assets) (TLAHALAF), Pest Management Services (IMAIAAAH)

Keywords

• Airport facility management
• Integrated facility services
• Manpower outsourcing services
• ICT infrastructure solutions
• Parking management services

Headquarters

HQ city

Jakarta Pusat

HQ country

Indonesia

HQ region

Asia

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Facility Management Services: Integrated facility management including cleaning services (high rise, indoor, outdoor), security services, garden maintenance, civil works maintenance, pest control, air freshener services, and linen services. Delivered to airports, commercial properties, hospitals, office buildings, and public facilities.
2. Manpower / Outsourcing Services: Provision of trained personnel for security, cleaning, outsourcing, and support functions. Personnel deployed across airport and non-airport client sites.
3. ICT Solutions: Information and Communication Technology services including system integration, software solutions, and technology support for facility management operations.
4. Equipment Supply & Maintenance: Supply, installation, configuration, and maintenance of equipment including servers, network devices, air conditioning units, parking systems, and specialized airport equipment.
5. Parking Management: End-to-end parking management services including parking slot booking platforms and physical parking operations management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

PT Angkasa Pura Suport provides integrated facility management services for airports and commercial properties, including cleaning (high-rise, indoor, outdoor), security, civil maintenance, pest control, linen and air-freshener services, plus manpower outsourcing, ICT solutions, equipment supply and maintenance, and parking management. Services are delivered through a proprietary Integrated Facility Management System (FMS) digital platform and more than 15,000 certified employees across 25 service points in 22 Indonesian cities, serving airport and non-airport sectors.

Product overview

Angkasa Pura Supports is a facility management company that offers an integrated portfolio of services and digital products. The core offering includes traditional facility management services (cleaning, security, maintenance, equipment, parking management) alongside digital platforms. Key digital products include the Integrated Facility Management System (FMS) which unifies e-Cleaning, e-Maintenance, e-Patrol, Parking Management, Manpower Service, and ATM Care modules; Panggilaja.com for on-demand cleaning services; ParkirAja for parking reservations; and SOFI robotic cleaning technology. The company also distributes specialized equipment like FOD Finder Trex Aviation. Services are delivered through more than 15,000 employees across 25 locations in Indonesia serving both airport and non-airport sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Panggilaja.com: Online platform door-to-door cleaning service offering hygienic, fast, affordable, and safe cleaning solutions with health safety protocols, available via website and mobile application.
• ParkirAja.com
• Integrated Facility Management System (FMS)
• SOFI

Products and services

• Facility Management Services Integrated facility care including cleaning (high-rise, indoor, outdoor), security, garden maintenance, civil works maintenance, pest control, air freshener and linen services for airports, commercial properties, hospitals, office buildings and public facilities.
• Manpower Services Provision of trained and certified personnel for security, cleaning, outsourcing and support functions deployed across airport and non-airport client sites across Indonesia.
• ICT Solution Information and Communication Technology services including system integration, software solutions and technology support for facility management operations across client sites.
• Equipment Supply & Maintenance Supply, installation, configuration and maintenance of equipment including servers, network devices, air conditioning units, parking systems and specialized airport equipment for enterprise clients.
• Parking Management End-to-end parking management services including parking slot booking platforms and physical parking operations management for airports and commercial facilities.
• Integrated Facility Management System (FMS) A unified digital platform integrating e-Cleaning, e-Maintenance, e-Patrol, Parking Management, Manpower Service, and ATM Care modules, enabling real-time data monitoring, faster coordination, higher work efficiency, and full process transparency across all service lines.
• PanggilAja.com Online door-to-door cleaning service platform accessible via website and mobile applications, offering general cleaning (sweeping, vacuuming, mopping, bathroom cleaning) and special cleaning (carpet cleaning, marble crystallization) with health protocol priority.
• ParkirAja Parking slot booking platform allowing users to reserve parking spaces before arriving at destinations, integrated into the broader FMS ecosystem.
• SOFI Smart Cleaning Robot Smart cleaning robot equipped with Advanced Smart Mapping technology for accurate cleaning of airport facilities, reaching difficult corners. Deployed at I Gusti Ngurah Rai (Bali), Juanda (Surabaya) and Yogyakarta International airports.
• FOD Finder Trex Aviation Technology product for detecting, collecting and categorizing Foreign Objects Debris (FOD) at airports. APS is the official sole distributor in Indonesia.

Quantifiable outcome

• 4.90/5.00 Public Service Index score (Category A Prime) achieved by APS Banjarmasin security personnel
• +4 more outcomes

Named customers19 records

Segments2 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

27 partnerships are on record, tiered minor and core.

• Universitas Indonesia (UI)minorStrategic or Co-development Partner · 1 April 2026APS announced partnership with Universitas Indonesia on April 1, 2026, driven by synergy and defined by excellence, marking educational institution collaboration for the company's development.
• BRIN (Badan Riset dan Inovasi Nasional)minorStrategic or Co-development Partner · 18 December 2025APS and BRIN signed partnership for research and innovation synergy on December 18, 2025, aiming for real progress through collaboration between facility management industry and national research institution.
• PT TPK Koja (Tanjung Priok Port)minorStrategic or Co-development Partner · 17 December 2025APS and PT TPK Koja strategic synergy announced December 17, 2025 supporting sustainable port operations, marking APS's involvement in critical national logistics infrastructure.
• Hutan Hujan Sentul, Kampung CigobangminorOthers · 12 December 2025APS supported environmental cleanliness management at Sentul Rainforest, Kampung Cigobang, through the provision of waste bins, as part of APS commitment to environmental cleanliness and sustainability.
• BPJS Ketenagakerjaan (BPJS Employment)minorStrategic or Co-development Partner · 9 December 2025APS submitted social security assistance through the SERTAKAN BPJS Ketenagakerjaan program in Denpasar, Bali on December 9, 2025, helping vulnerable workers and people with disabilities in the Denpasar area gain access to proper employment protection.
• Desa Sukawali (Sukawali Village, Pakuhaji)minorOthers · 20 November 2025APS provided Package B and C scholarships for children in Sukawali Village, Pakuhaji, West Java as part of the TJSL IAS Anak program, supporting inclusive and sustainable education access.
• Bank Syariah Indonesia (BSI)minorStrategic or Co-development Partner · 16 July 2025APS collaborated with Bank Syariah Indonesia on July 16, 2025 to conduct Hijrah Financial socialization for employees, promoting Islamic financial literacy and sustainable financial planning. Also collaborated on Qurban animal donation for Transjakarta community in June 2025.
• TransjakartacoreStrategic or Co-development Partner · 9 July 2025APS collaborates with Transjakarta on public transportation facility management and joint commute initiatives using Transjakarta public transport. APS was awarded Best Efficiency Vendor at Transjakarta Tender Gathering 2024.
• PT Gesits Motor NusantaraminorStrategic or Co-development Partner · 25 April 2025APS signed MoU on April 25, 2025 with PT Gesits Motor Nusantara to accelerate adoption of environmentally friendly vehicles in the work environment, creating a sustainable ecosystem based on clean energy. Collaboration through Motorcycle Ownership Program with GESITS and Mandiri Utama Finance.
• PT Kawasan Industri Gresik (KIG)coreStrategic or Co-development Partner · 23 April 2025APS officially signed strategic cooperation on April 23, 2025 with PT KIG for provision of security personnel for the Gresik Industrial Zone and Tuban Industrial Zone, supporting safe, orderly, and conducive industrial estate operations.
• Palang Merah Indonesia (PMI)minorStrategic or Co-development Partner · 12 February 2025APS collaborated with PMI on February 12, 2025 for National K3 Month commemorations, providing Basic Life Support (BHD/BLS) training including CPR, respiratory arrest handling, first aid for injuries, and medical evacuation procedures.
• RS Hermina KemayoranminorStrategic or Co-development Partner · 31 January 2025APS collaborated with RS Hermina Kemayoran on January 31, 2025 for National K3 Month health check activities including blood pressure, oxygen saturation, blood sugar testing, and doctor consultations for employees.
• RS Cipto Mangunkusumo (RSCM)coreStrategic or Co-development Partner · 5 January 2025APS and RSCM partnership announced January 5, 2026 focused on delivering integrated excellence in every service at Indonesia's national referral hospital, marking APS expansion in healthcare facility management.
• Lembaga Kanker Indonesia (Indonesian Cancer Institute)minorStrategic or Co-development Partner · 26 November 2024APS collaborated with Indonesian Cancer Institute on November 26, 2024 for 'Healthy Life, Cancer Free' socialization program covering education on prevention of prostate, cervical, and breast cancer, early detection, and risk factor reduction.
• Industri Baterai Indonesia (Indonesia Battery Industry)minorStrategic or Co-development Partner · 5 November 2024APS signed MoU on November 5, 2024 with Industri Baterai Indonesia to support government policy for electric vehicle adoption and carbon emission reduction, implementing battery-based electric vehicles and Energy Storage System (ESS) for green environment goals.
• PT Daikin Applied Solution Indonesia (DASI)minorStrategic or Co-development Partner · 29 July 2024APS signed MoU on July 29, 2024 with PT DASI for air conditioning equipment maintenance, spare parts procurement, and expert repair services for cooling units. Sinergy aimed at strengthening strategic partnerships and growing together with integrity and professionalism.
• PT Angkasa Pura I — Dhoho Kediri AirportcoreStrategic or Co-development Partner · 24 January 2024APS officially signed facility management cooperation contract on January 24, 2024 at Dhoho Kediri Airport with PT Angkasa Pura I Kediri branch. APS commits to providing quality services as a strategic long-term alliance for mutual excellence.
• PT Telekomunikasi Indonesia, Tbk (Telkom)minorStrategic or Co-development Partner · 11 July 2023APS signed MoU on July 11, 2023 with PT Telkom for provision and utilization of the PaDi UMKM platform to support APS procurement processes and expand market for Indonesian MSMEs in alignment with government direction.
• PT Indonesia Morowali Industrial Park (IMIP)coreStrategic or Co-development Partner · 3 July 2023APS signed MoU on July 3, 2023 with IMIP for Facility Management, Equipment, ICT, and Parking Management services for the Morowali Industrial Estate in Central Sulawesi. Sinergy aimed at exploring and empowering mutual potential for positive impact on the Morowali Industrial Estate.
• PT Indonesia Tourism Development / ITDC (Injourney Group)coreStrategic or Co-development Partner · 27 June 2023APS officially signed security service cooperation agreement with ITDC for The Mandalika resort area in Lombok. APS provides professional security personnel to protect assets, visitors, tourists, and community in the Mandalika area. On February 6, 2026, APS and ITDC also signed maintenance and cleaning cooperation agreement for the western zone common area of The Mandalika.
• PT JIEP Ecogreen (Pulogadung Industrial Estate)minorStrategic or Co-development Partner · 1 August 2022APS officially provided security services for PT JIEP Ecogreen from August 1, 2022, deploying 60 manpower and one operational vehicle at the 500-hectare Pulogadung Industrial Estate owned by the Government of Indonesia and DKI Jakarta.
• PT Moda Integrasi Transportasi Jabodetabek (MITJ)coreStrategic or Co-development Partner · 21 June 2022APS officially signed MoU on June 21, 2022 with MITJ for integrated facility management covering cleanliness, security, garden maintenance, labor management, parking areas, equipment maintenance, civil works, Sewage Treatment Plant, Water Treatment Plant, pest control, air freshener services, and linen services for all MRT Jakarta stations.
• PT ITDC Nusantara Utilitas (ITDC NU)coreStrategic or Co-development Partner · 2 September 2021APS and ITDC NU signed cooperation agreement on September 2, 2021 for integrated facility management at Mandalika covering parking management, facility services, mechanical electrical, IT, waste management, outsourcing, security services, training, fleet management, and utility management for Pullman Mandalika Hotel, events, and Mandalika area operations. MoU signed February 11, 2021 for MotoGP event facility support.
• PT Angkasa Pura I (Parent Company)coreStrategic or Co-development Partner · 26 August 2021PT Angkasa Pura I is the parent company of Angkasa Pura Supports. APS was established to support the parent company in managing 15 airports across Indonesia with comprehensive facility management services including cleaning, security, ICT, equipment, and parking management under international quality standards.
• PT Angkasa Pura Solusi (Subsidiary of PT Angkasa Pura II)coreStrategic or Co-development Partner · 26 August 2021One of seven affiliated companies within the Tourism and Supporting SOE Holding ecosystem that signed MoU on August 26, 2021 for cooperation in the Sub Cluster Facility Management, including independent operation maintenance, integrated smart cleaning systems, waste management, and IT-based application services.
• PT Angkasa Pura Propertindo (Subsidiary of PT Angkasa Pura II)coreStrategic or Co-development Partner · 26 August 2021APS signed cooperation agreement on November 1, 2021 with Angkasa Pura Propertindo for integrated smart facility services (PanggilAja.com) in Palembang, Medan, and Tangerang. Also signed November 9, 2021 MoU as part of the seven SOE Sub Cluster Facility Management MoU.
• PT Bank Tabungan Negara (BTN)minorStrategic or Co-development Partner · 1 April 2019APS and BTN signed MoU on April 1, 2019 for employee banking services including payroll, consumer financing, giro/deposits, Million Houses Program, cash loans, and operational financial management. Also cooperation in parking management, cleaning services, and security management.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ISS A/S (Indonesia operations): Danish-headquartered global facility services company with operations across Indonesia serving offices, hospitals, and industrial sites. Comparable as a broad incumbent integrated FM provider, especially in cleaning, security, and workplace support — though lacking APS's airport-specific footprint.
• Atalian Global Services: France-based international facility services group operating across Southeast Asia. Comparable as a broad incumbent in soft FM, security, and integrated workplace services targeting similar multi-site enterprise and government clients in Indonesia.
• JLL (Jones Lang LaSalle Indonesia): Global real estate services firm with a strong Indonesia facility management practice serving commercial offices, malls, and industrial sites. Comparable as a broad incumbent offering integrated FM and workplace services that overlap with APS's non-airport vertical expansion.
• Cushman & Wakefield Indonesia: Global commercial real estate services firm providing facility management, project management, and workplace services in Indonesia. Comparable as a broad incumbent FM competitor for commercial office, hospital, and industrial estate clients that APS is increasingly targeting.
• Compass Group (Southeast Asia operations): UK-listed global contract food services and support services group with Indonesia and regional B2B presence. Comparable as a broad incumbent support services provider competing for similar hospitality, workplace, and facility management contracts across Indonesian enterprises.
• Sodexo (Indonesia operations): Global integrated facility management, food services, and workplace experiences leader with significant Indonesia presence across BFSI, mining, healthcare, and industrial sites. Comparable as a broad incumbent offering the same integrated FM service stack that APS provides, but with global scale and stronger non-airport verticals.

Emerging players

• G4S / Allied Universal Indonesia: Global security services provider with significant Indonesian presence, recently combined under Allied Universal. Comparable because security guard and patrol services are a core service line for APS — overlapping in airports, industrial estates, and commercial properties where both compete for security manpower contracts.

Direct peers

• PT Angkasa Pura Propertindo: Subsidiary of PT Angkasa Pura II (the other Indonesian state airport operator) focused on integrated property and facility management. Direct peer because both are SOE-affiliated airport facility management subsidiaries operating in the same Indonesian airport ecosystem with overlapping service lines in cleaning, security, and integrated FM.
• PT Angkasa Pura Solusi: AP II group entity focused on airport support services including facility management, ICT, and equipment maintenance. Most direct comparable given shared SOE parent group (Aviation/Tourism Holding) and identical customer profile across Indonesian airports.

Regional players

• PT Garuda Maintenance Facility (GMF AeroAsia): Indonesia's largest aircraft maintenance, repair, and overhaul (MRO) provider, a subsidiary of Garuda Indonesia. Comparable as an aviation-services SOE peer operating inside Indonesian airports with high technical, safety, and certification intensity similar to APS's airport facility services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/APSupports
• Facebookfacebook.com/apsupports
• LinkedInlinkedin.com/company/angkasa-pura-supports
• Instagraminstagram.com/ap_supports

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Angkasa Pura Supports