MOKA

What MOKA does

Moka Works SARL is a French privately held IT managed services provider founded in 2001 and headquartered at 5 avenue de la République, 75011 Paris. The company delivers outsourced IT operations exclusively to small and very small businesses (PME/TPE) in France, operating a six-service portfolio: 24/7 user support and infogérance, systems and infrastructure supervision, Office 365 backup (Sauvegarde 365), automated system updates, onsite technical staffing (régie informatique), and 24/7 emergency IT response. Underlying technology relies on industry-standard open-source and enterprise components — Zabbix for monitoring, Ansible for automation, Proxmox and Red Hat for virtualization and server workloads, OPNsense/pfSense and WireGuard/OpenVPN for security, and Microsoft 365 (Exchange, SQL Server, Azure components) as the core productivity and data environment. Backup is hosted in French datacenters with encrypted storage.

The commercial model is hybrid: recurring managed-service subscriptions starting at €39.99/month per client, usage-based SaaS backup priced from €69/TB/month for Sauvegarde 365, and professional services revenue from régie staffing and emergency interventions. Go-to-market is sales-led and direct, combining consultative outreach, free IT audits, and a free one-month trial, supplemented by content marketing (blog, white papers, newsletter) and LinkedIn presence. Distribution is purely direct, with no channel partners or resellers. The company explicitly does not resell hardware or software, positioning itself as an objective advisor, and operates with an SARL structure, €10,000 registered capital, and no disclosed external investors. Disclosed scale metrics include 350+ active clients, 10,000+ supported end users, 700+ servers managed, and 125,000+ resolved support tickets. There are no disclosed AI/ML capabilities, API products, or external funding events; recent strategic activity centers on product launches (Sauvegarde 365), trademark registrations (Moka pilot, Moka leap), and technology partnerships (Microsoft, Zabbix, Ansible, Veeam).

Name

MOKA

Legal name

Moka Works SARL

Website

https://moka-works.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Moka Works is a French IT managed services provider founded in 2001, delivering 24/7 IT support, infrastructure monitoring, Office 365 backup, and emergency response exclusively to small and medium-sized businesses (PME/TPE) in France from its Paris headquarters.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Administrative and Support Services (561)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Help Supply Services (7363)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)

Keywords

• Managed IT services
• IT outsourcing
• Cybersecurity services
• Infrastructure monitoring
• Cloud backup

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Managed Services: Recurring managed IT services including user support, infrastructure monitoring, automated updates, and 24/7 emergency response. Services are priced starting from €39.99/month with tiered offerings based on scope and coverage requirements.
2. Onsite Technical Staffing (Régie Informatique): Flexible technical staffing solutions providing qualified technicians for short or long-term assignments. Technicians can be deployed half-day basis, offering total flexibility in duration, frequency and scheduling to meet client operational needs.
3. 365 Backup (SaaS Backup): Office 365 backup solution with competitive pricing from €69/TB/month. Includes complete data protection for Office 365, unlimited retention, continuous hourly backup, encrypted storage, and no restoration fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Moka Works delivers managed IT services for small and very small enterprises (PME/TPE) in France, covering 24/7 user support and IT outsourcing, systems and infrastructure monitoring with real-time alerts, Office 365 backup with encrypted French datacenter storage, automated system updates, flexible onsite IT staffing (régie informatique), and 24/7 emergency response. All offerings are packaged as recurring subscriptions starting from €39.99/month for the core infrastructure, cybersecurity, and 24/7 support bundle.

Product overview

Moka Works is an IT services company providing a comprehensive suite of managed IT services for SMEs and TPEs since 2001. The company offers six interconnected service offerings: User Support & Outsourcing (24/7 IT helpdesk and outsourced IT management), Systems & Infrastructure Monitoring (automated supervision with real-time alerts), 365 Backup (Office 365 data protection with unlimited retention), Automated System Updates (planned maintenance with security patches), Onsite Resources (flexible IT staffing/regie), and Emergency Services (24/7 disaster recovery response). All services are designed for small and medium businesses, with pricing starting from €39.99/month for infrastructure, cybersecurity, and 24/7 support.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Utilisateur & Infogérance (User Support & Outsourcing) 24/7 IT helpdesk and outsourced IT management service providing punctual, fast, and efficient user support, with options for private or hybrid cloud setup, backup outsourcing, and dedicated service provider arrangements. Targeted at French small and medium businesses lacking internal IT resources.
• Supervision des Systèmes & Infrastructures (Systems & Infrastructure Monitoring) Automated monitoring service for network-connected systems and devices including servers, databases, network devices, routers, business applications, cameras, and internet lines. Features real-time email/SMS alerts and customizable dashboards. Targeted at SMBs needing proactive infrastructure oversight.
• Sauvegarde 365 (365 Backup) Office 365 backup-as-a-service providing complete data protection for SharePoint, Teams, OneDrive, and Exchange, with unlimited retention, continuous hourly backups, encrypted storage in French datacenters, and no restoration fees. Targeted at French SMBs using Microsoft 365.
• Mise à Jour Automatisée des Systèmes (Automated System Updates) Automated system maintenance service that ensures optimum infrastructure availability and enhances security through regular, systematic updates scheduled around business hours. Targeted at SMBs that lack the internal resources to consistently patch and maintain their systems.
• Régie Informatique (Onsite IT Staffing) Flexible technical staffing solution providing qualified IT technicians for short or long-term assignments, deployable on a half-day basis to maintain productivity during staff absences or activity peaks. Targeted at French SMBs needing supplemental IT expertise on demand.
• Service d'Urgence (Emergency IT Services) 24/7 emergency IT response service covering data recovery, production system restoration, and complex network problem resolution with rapid on-site and remote intervention to minimize downtime. Targeted at French SMBs requiring immediate disaster recovery support.

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft 365 ecosystem including Exchange, SQL Server, and Azure/Windows technologies. Moka offers dedicated Office 365 backup services (365 Backup) and utilizes Microsoft infrastructure.
• ZabbixcoreTechnology or IntegrationEnterprise-grade monitoring solution used for systems and infrastructure supervision services, providing real-time alerts and custom dashboards.
• Ansible (Red Hat)coreTechnology or IntegrationAutomation tool used for automated system updates and configuration management across client infrastructure.
• VeeamcoreTechnology or IntegrationData protection and ransomware recovery partner referenced in SaaS backup content. Provides Backup-as-a-Service and Microsoft 365 Backup solutions.

Scale indicators5 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• Smile (Smile Open Source): French open-source focused IT services and digital agency serving SMEs and mid-market with web, infrastructure, and managed services. Strongly comparable to Moka Works in heavy reliance on open-source technology stack, French SME customer base, and managed services delivery model.
• Alter Way: French open-source IT services provider offering managed hosting, cloud, and infrastructure services to SMEs and mid-market. Moka Works' open-source-heavy stack (Ubuntu, Debian, Proxmox, Zabbix) and managed infrastructure positioning make Alter Way a direct comparable in the French open-source MSP space.
• Devoteam: French-headquartered IT services and consulting firm with a managed services and cloud transformation practice serving mid-market and enterprise clients across Europe. Comparable to Moka Works in offering managed IT services and infrastructure monitoring, though serving larger clients and operating at significantly greater scale.
• Hardis Group: French IT services and software company providing managed services, cloud, and infrastructure support to mid-market clients. Comparable to Moka Works in offering managed IT services and infrastructure operations, though with a stronger software product portfolio alongside services.
• NXO: French managed services and IT infrastructure provider serving mid-market and enterprise clients with monitoring, managed networks, and infrastructure services. Comparable to Moka Works in 24/7 NOC-style infrastructure supervision and managed services delivery to French clients.

Broad incumbents

• Capgemini: Global IT services giant with significant French SME and mid-market presence through its business services arm. While offering managed services that overlap with Moka Works' portfolio, it competes primarily through scale, global delivery, and bundled offerings rather than a human-centric SME focus.
• Sopra Steria: Major European IT services group headquartered in France offering managed services, infrastructure, and digital transformation to large enterprises and public sector. While not directly competing for SME clients, it competes for the same mid-market IT services talent and represents a potential acquirer of Moka Works' segment.
• SCC France: European IT services and distribution group with French operations offering managed services, infrastructure, and IT support. Comparable to Moka Works in managed IT services scope, though broader in portfolio including hardware distribution and enterprise focus.
• Econocom: Large French-headquartered IT services and digital transformation group serving enterprise and mid-market across Europe. Comparable to Moka Works in offering managed IT services and infrastructure, but at far greater scale and with broader portfolio including hardware financing and equipment rental.

Others

• Veeam: Backup and data protection software vendor with significant presence in France and a partnership with Moka Works for the 365 Backup offering. Comparable through the underlying technology stack Moka uses to deliver its SaaS backup product, though Veeam operates as a software vendor rather than MSP.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mokaworks

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MOKA