Consumer Rights Solicitors
Consumer Rights Solicitors is a Manchester-based, SRA-regulated consumer law firm that pursues No Win No Fee compensation claims against UK banks and lenders on behalf of individual consumers across motor finance, PPI/Plevin, secret commission, mortgage prisoner, repossession, and bank scam categories.
- Company typePrivate
- Founded-
- HeadquartersManchester, United Kingdom
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Consumer Rights Solicitors does
Consumer Rights Solicitors (CRS) is a Manchester-headquartered, SRA-regulated consumer law firm specialising in financial mis-selling claims against UK banks, lenders, and financial advisers. The firm serves individual consumers through ten-plus claim categories, including motor finance (PCP/HP mis-selling), Plevin PPI, previously rejected PPI, Blemain/Together secured loans, secret commission claims, mortgage prisoners, wrongful repossession, St. James's Place (SJP) claims, bank transfer scams across seven major UK banks (Barclays, HSBC, NatWest, Monzo, Revolut, Santander, Chase), and Quilter claims. Its core technical and operational stack is conventional: client acquisition runs through a direct-to-consumer mix of paid digital advertising, SEO, content marketing (blog, newsletter), and regulated introducer partnerships; case delivery is executed by structured in-house teams spanning litigation, advocacy, ADR, legal admin, operations, customer care, accounts and HR.
The firm operates exclusively on Conditional Fee Agreements (CFAs) under a No Win, No Fee structure, meaning clients pay nothing upfront and the firm recovers capped success fees only on successful compensation. Pricing is tiered: non-litigated success fees range from 30% (compensation up to £1,499) down to 15% (£50,000+), with absolute caps of £420 to £10,000; litigated cases are capped at 36% of compensation inclusive of VAT. Disbursements and ATE insurance premiums (£180-£4,000) are covered by the firm and recovered from settlement. Disclosed average settlement values are £829 (motor finance), £2,076 (Plevin PPI), £13,226 (secret commission/Blemain), and £2,474 (unaffordable lending).
Recent strategic activity centres on physical and product expansion: CRS acquired a full floor (13,742 sq ft) at Lee House, Manchester, supported by Sixteen Real Estate, executed following a two-year office search. The firm added Quilter Claims and broadened bank transfer coverage to seven retail and challenger banks. There are no disclosed funding rounds, parent entities, or institutional investors; the company is a private limited company (Consumer Rights Solicitors Ltd, Company Number: 10610997) trading as Consumer Rights Solicitors and CRS. Revenue, settled case volumes, and ownership are not publicly disclosed.
Consumer Rights Solicitors firmographics
Firmographics- Name
- Consumer Rights Solicitors
- Legal name
- Consumer Rights Solicitors Ltd
- Website
- https://crsolicitors.co.uk
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Consumer Rights Solicitors is a Manchester-based, SRA-regulated consumer law firm that pursues No Win No Fee compensation claims against UK banks and lenders on behalf of individual consumers across motor finance, PPI/Plevin, secret commission, mortgage prisoner, repossession, and bank scam categories.
- Ownership category
- akta.pro rank
Consumer Rights Solicitors industry classification
Industry- Product category
- Consumer Legal Services
- NAICS
- Legal Services (5411)
- SIC
- Services-Legal Services (8111)
- akta.pro primary industry
- Consumer Rights & Public Interest Advocacy (BPAGAFAK)
Keywords
Where Consumer Rights Solicitors is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Consumer Rights Solicitors business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Infrastructure, Others
Revenue model
- No Win No Fee Legal Services: The firm operates exclusively on Conditional Fee Agreements (CFAs). If a client wins their case, fees are deducted from compensation subject to strict caps. If the case is lost, the client pays nothing for legal fees. The revenue is a percentage of successful compensation awards, ranging from 15% to 30% depending on the redress amount, capped at defined maximums. For litigated cases going to court, total fees cannot exceed 36% (including VAT) of compensation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Pay-as-you-go | Non-litigated cases: Success fee capped as percentage of compensation based on redress bands |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Consumer Rights Solicitors product offering
Product offeringCore offering
Consumer Rights Solicitors is a UK-based consumer law firm that pursues compensation claims on behalf of individuals who have been mis-sold financial products or harmed by financial misconduct. The firm handles claims across motor finance, PPI (including Plevin), secret commissions, mortgage prisoner situations, wrongful repossessions, bank transfer scams, and investment mis-selling. All services are offered on a No Win, No Fee basis under Conditional Fee Agreements with capped success fees.
Product overview
Consumer Rights Solicitors is a law firm offering a portfolio of consumer financial mis-selling claims services under a No Win No Fee model. The core offerings include Motor Finance Claims (PCP/HP mis-selling), Plevin PPI Claims, Previously Rejected PPI Claims, Blemain/Together Claims, Secret Commission Claims, Mortgage Prisoner Claims, Wrongful Repossession Claims, SJP Claims, Bank Transfer Claims (for multiple banks), and Quilter Claims. All services operate on Conditional Fee Agreements with capped success fees following SRA guidelines, serving consumers seeking compensation for financial misconduct.
Differentiator
Problem solved
Functional benefit
Products and services
- Motor Finance Claims Legal representation for consumers who believe they were mis-sold motor finance agreements (PCP/HP) or charged unfairly, helping them recover hidden charges and secure compensation from lenders.
- Plevin PPI Claims Claims for compensation when lenders failed to disclose high commissions on Payment Protection Insurance policies, pursued under the Supreme Court's Plevin ruling. Average settlement £2,076.
- Previously Rejected PPI Claims Reassessment of PPI claims that were previously rejected, particularly those eligible for compensation under the Plevin ruling for undisclosed commission.
- Blemain / Together Claims Claims for compensation related to secured loans or second charges through Blemain Finance or Together Mortgages, focusing on undisclosed broker commissions or unfair lending practices before 2009. Average settlement £13,226.
- Secret Commission Claims Claims to reclaim secret or hidden commission payments made to brokers on secured loans before 2009 that were not disclosed to consumers.
- Mortgage Prisoner Claims Legal assistance for homeowners trapped in high-interest mortgages with inactive lenders (e.g. Northern Rock, Bradford & Bingley, NRAM) who cannot remortgage due to stricter affordability rules.
- Wrongful Repossession Claims Claims for compensation when properties were repossessed without proper procedures being followed, including errors in mortgage sales, account calculations, arrears handling, or fees.
- St. James's Place (SJP) Claims Claims for clients who paid high fees to St. James's Place but received inadequate or insufficient financial guidance or investment services relative to those fees.
- Bank Transfer / APP Scam Claims Claims against major UK banks (Barclays, HSBC, NatWest, Monzo, Revolut, Santander, Chase) for failing to prevent suspicious payments or protect consumers from authorised push payment (APP) scams.
- Quilter Claims Claims concerning ongoing advice fees, unsuitable investment or pension advice, pension transfer issues, or administrative problems with Quilter financial products.
Quantifiable outcome
- Average Motor Finance Claims settlement: £829 (FCA expectations suggest £700 or less)
- +4 more outcomes
Companies that use Consumer Rights Solicitors
Customer profileSegments8 records
Ideal customer profiles1 record
Consumer Rights Solicitors technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Consumer Rights Solicitors partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Sixteen Real EstateminorSixteen Real Estate provided commercial property advisory and transaction support for Consumer Rights Solicitors' full floor acquisition at Lee House, Manchester (13,742 sq ft). The deal followed a two-year office search and involved a bespoke fit-out completed in record time for move-in within six weeks.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
Consumer Rights Solicitors competitors and assessment
Company assessmentBroad incumbents
- Leigh Day: UK law firm well known for consumer, human rights, and group litigation including financial mis-selling claims. Comparable to CRS in its consumer-rights ethos and willingness to take on banks, though more established and with broader practice areas and a London focus.
- Mishcon de Reya: Major London law firm with a financial services and consumer disputes practice that handles complex mis-selling and regulatory claims against banks. Comparable to CRS at the high-value end of the same market, though serving a more institutional client base.
- Slater and Gordon: Large UK consumer-focused law firm offering mis-selling, personal injury, and financial services disputes. Directly comparable to CRS as a regulated solicitor-led firm with No Win No Fee consumer claims, though operating at much greater scale and breadth across practice areas.
Regional players
- Wilkin Chapman / consumer credit teams: Mid-market UK law firm with active consumer credit and financial services regulatory practice. Comparable to CRS in the consumer credit claims space, though primarily serving clients regionally rather than as a national digital brand.
Direct peers
- Bott and Co: UK law firm historically strong in flight delay and consumer claims, with growing motor finance and financial mis-selling capability. Highly comparable to CRS as a contingency-based consumer claims firm marketing digitally to UK consumers.
- Simpson Millar: UK consumer law firm with strong consumer credit, motor finance mis-selling, and CFA-based claims practice. Closest direct competitor to CRS in motor finance and PPI-type claims, with overlapping target customers and similar No Win No Fee go-to-market.
- Harcus Parker: Boutique UK litigation firm specialising in financial mis-selling claims including secret commissions, unregulated investments, and consumer credit disputes. Comparable to CRS in claim-type mix and contingency-based fee structure, though with a higher-value investment claims orientation.
- Keller Lenkner UK: Litigation-focused firm pursuing group and mass consumer claims against financial institutions in the UK. Comparable to CRS in targeting systemic mis-selling by major banks and lenders, though operating more through group action structures.
Others
- Money and Your Life / FCA-authorised claims comparison platforms: Lead-generation and claims comparison platforms competing with CRS for paid digital acquisition keywords and feeding regulated introducers into consumer law firms. Adjacent ecosystem participant rather than a direct legal services peer, but materially influences CRS's customer acquisition economics.
Emerging players
- Your Lawyers (claims management): Claims management company active in PPI, motor finance, and pack-claim consumer financial products. Competes with CRS for the same end consumer in adjacent claim types but operates under CMC rather than solicitor regulation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Consumer Rights Solicitors social profiles
Digital presenceConsumer Rights Solicitors financial estimates
Financial estimateRevenue estimate
Valuation estimate
Consumer Rights Solicitors leadership team
Management profileNumber of profiles
Profiles8 records
Consumer Rights Solicitors funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Consumer Rights Solicitors M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Consumer Rights Solicitors
What does Consumer Rights Solicitors do?
Consumer Rights Solicitors is a UK-based consumer law firm that pursues compensation claims on behalf of individuals who have been mis-sold financial products or harmed by financial misconduct. The firm handles claims across motor finance, PPI (including Plevin), secret commissions, mortgage prisoner situations, wrongful repossessions, bank transfer scams, and investment mis-selling. All services are offered on a No Win, No Fee basis under Conditional Fee Agreements with capped success fees.
Is Consumer Rights Solicitors a public or private company?
Consumer Rights Solicitors is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Consumer Rights Solicitors founded?
Consumer Rights Solicitors was founded in -1. It employs 51 to 100 people.
Where is Consumer Rights Solicitors based?
Consumer Rights Solicitors is headquartered in Manchester, United Kingdom, in the Europe region.
How does Consumer Rights Solicitors make money?
One revenue line is on record: no Win No Fee Legal Services.
Who are Consumer Rights Solicitors's main competitors?
Broad incumbents on record are Leigh Day, Mishcon de Reya and Slater and Gordon. Wilkin Chapman / consumer credit teams is listed as a regional player. Direct peers are Bott and Co, Simpson Millar, Harcus Parker and Keller Lenkner UK. Money and Your Life / FCA-authorised claims comparison platforms is listed as an others. Your Lawyers (claims management) is listed as an emerging player.
Does Consumer Rights Solicitors have an API?
No public API is recorded for Consumer Rights Solicitors.
What industry is Consumer Rights Solicitors in?
Consumer Rights Solicitors's product category is Consumer Legal Services. Its primary akta.pro industry code is BPAGAFAK, Consumer Rights & Public Interest Advocacy. Its NAICS code is 5411 and its SIC code is 8111.