Global Process Manager

What Global Process Manager does

Global Process Manager Inc. (GPM) is a Manila-based business process outsourcing and offshoring services provider incorporated in 2007 as the BPO arm of the Magsaysay Group of Companies. The company operates a 'Total Offshore Solution' hosted office services model that enables international clients to immediately set up virtual Philippine-based insourcing operations, with GPM providing facilities, workstations, PCs, recruitment, HR, payroll, government liaising, technology build-out, and purchasing under a single managed-services contract. GPM delivers four service lines beyond the hosted model: Finance & Accounting, HR & Payroll, Multimedia, and a specialized Marine Payroll operation processing 35,000+ crew members per month and 80,000+ allotment pay-outs per payroll cycle.

GPM supports 726 client staff across its operations, with 41% (over 300 professionals) in IT roles, and handles back-office tasks for 30+ Magsaysay group companies alongside external international clients. The core technology stack is anchored on Microsoft infrastructure (Teams, Dynamics/AX ERP, Azure, Windows Server, Hyper-V), with Kaseya for ticketing, Salesforce and Impartner for CRM and channel management, and VSAT/Starlink for maritime communications. More than half of client headcount works for Scandinavian-headquartered companies and 91% of gross income is generated from international clients, with anchor enterprise customers spanning maritime (Wrist Ship Supply, G2 Ocean, Garrets International, Santa Fe), hearing/audio (GN ReSound), kitchen manufacturing (Nobia), and Microsoft Cloud consulting (MCA Connect).

The company makes money through quote-based managed services contracts with multi-year terms, generating revenue per FTE deployed on behalf of clients plus service fees across the F&A, HR/Payroll, Multimedia, and Marine Payroll lines. Distribution is direct enterprise field sales with the President involved in contract negotiations, supported by a Nordic market representative, the NordCham Philippines network, and a referral pipeline from long-tenured clients. Gross income grew nearly tenfold over 11 years (2014-2025), and GPM achieved 92% staff retention in 2025 alongside Data Privacy Certification in January 2025.

Name

Global Process Manager

Legal name

Global Process Manager Inc.

Website

https://gpm.com.ph

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Global Process Manager is a Manila-based BPO and hosted offshoring services provider, a subsidiary of the Magsaysay Group, enabling international companies—primarily Nordic/Scandinavian and maritime firms—to establish and operate virtual Philippine-based teams with full facility, HR, payroll, IT, and marine payroll support.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Vendor Management System (VMS) & MSP-Led Contractor Programs (BPACAGAF)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)

Keywords

• Business process outsourcing
• Offshore operations hosting
• Finance accounting services
• HR payroll outsourcing
• Marine payroll processing

Headquarters

HQ city

Ermita

HQ country

Philippines

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Total Offshore Solution (Hosted Office Services): GPM provides complete hosted office infrastructure enabling clients to set up virtual Philippine-based insourcing operations. Services include facilities, workstations, PCs, recruitment and placement, HR services, payroll administration, technology build-out, purchasing and project management. Revenue is generated through managed services fees charged to international clients establishing offshore operations in Manila.
2. Finance and Accounting Services: End-to-end finance and accounting services including Accounts Receivable, Accounts Payable, Payments and Treasury, document management, government and statutory reporting. GPM provides structured transition methodology and process-specific KPIs to stabilize, standardize and improve processes for clients.
3. HR and Payroll Services: HR Shared Services covering the full employee journey from recruitment and hiring through payroll and benefits administration. Services include timekeeping, regular and special payouts, separation processing, government benefits processing, employee data management, HR reports generation, and health and wellness services.
4. Multimedia Services: Professionally rendered presentations and editorial services including web content management, editorial services, event coverage, graphic design and digital arts, presentation materials upgrading, social media management, and audio-visual presentation development.
5. Marine Payroll Services: Dedicated marine payroll processing team handling 35,000+ crew members per month with 80,000+ allotment pay-outs per payroll cycle. Variable/adjustable processing time range with secured database storage for crew payables tracking.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Global Process Manager (GPM) provides a Total Offshore Solution, a hosted office services model enabling international clients to immediately set up virtual Philippine-based operations. GPM delivers full back-office support including facilities, workstations, PCs, recruitment and placement, HR services, payroll administration, government liaising, technology build-out, and purchasing and project management. Complementary specialized service lines cover Finance and Accounting, HR and Payroll, Multimedia, and Marine Payroll processing for 35,000+ crew members per month.

Product overview

Global Process Manager (GPM) is a Manila-based business process outsourcing company that provides a unified suite of outsourcing, offshoring, and shared services solutions. The core offering is the Total Offshore Solution, which enables international clients to set up virtual Philippine-based operations. This is complemented by specialized service verticals: Finance and Accounting Services (covering accounts receivable/payable, treasury, document management, and statutory reporting), HR and Payroll Services (recruitment through employee lifecycle management), Multimedia Services (content, design, and media production), and Marine Payroll Services (specialized payroll processing for maritime crew). The portfolio is delivered as professional services rather than a software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Total Offshore Solution A hosted office services model that enables international clients to immediately set up their own virtual Philippine-based insourcing operations. GPM provides complete support and hosting including facilities, workstations, PCs, recruitment and placement of employees, human resource services, payroll administration, employee mobilization, government liaising, technology build-out and maintenance, and purchasing and project management.
• Finance and Accounting Services End-to-end finance and accounting services for clients, with structured transition methodology and process-specific KPIs to stabilize, standardize and improve processes. Includes Accounts Receivable, Accounts Payable, Payments and Treasury, Document Management, Tax Certificate Processing, Billing and Collection, and Government/Statutory Reporting.
• HR and Payroll Services HR Shared Services offering payroll and HR-related administrative services covering the employee journey from engagement to exit. Includes recruitment, hiring, timekeeping, regular and special payouts, separation processing, government benefits processing, employee data management, HR reports generation, and health and wellness services.
• Multimedia Services Professionally rendered presentations and editorial services for clients. Includes web content management, editorial services, event coverage, graphic design and digital arts, presentation materials upgrading, social media management, and audio-visual presentation development.
• Marine Payroll Services Dedicated marine payroll processing team handling payroll modules for 35,000+ crew members per month, equating to 80,000+ allotment pay-outs released every payroll cycle. Features variable/adjustable processing time range, salary encoding, crew payable tracking, and secured electronic database storage of previously processed allotment pay.

Quantifiable outcome

• 92% retention rate achieved in 2025 even for high-demand IT talent
• +8 more outcomes

Named customers18 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• MCA ConnectcoreStrategic or Co-development Partner · 2 March 2026MCA Connect is a premier IT consulting firm headquartered in Denver, Colorado, specializing in Microsoft Cloud solutions for manufacturers and distributors. GPM signed a contract on January 20, 2026 with MCA Connect represented by Corporate Controller Elizabeth Ford. First 15 GPM employees commenced work March 1, 2026, with 13 employees onboarded on March 2, 2026. VP of Enterprise Delivery Claus Gohring oversaw partnership initiation. GPM provides HR and payroll service support for MCA Connect's Manila team.
• Embassy of Ukraine in the PhilippinesminorStrategic or Co-development Partner · 2 March 2026GPM President Erik Nielsen and Assistant General Manager Ilde Dimailig met with First Secretary of the Embassy of Ukraine in the Philippines, Mr. Oleksandr Lysak, on March 2, 2026. Discussion focused on fostering collaboration with Ukrainian companies exploring opportunities to establish operations in the Philippines. GPM offers comprehensive support including recruitment, EOR services, and full office set-up solutions.
• JobStreetminorChannel Partner/ Reseller/ Distributor · 23 February 2026JobStreet is a leading Philippine recruitment platform. GPM partnered with JobStreet to strengthen its recruitment capabilities. JobStreet Key Account Manager Gabby Castillo and Customer Success Manager Merce Bernardo visited GPM on February 23, 2026 to train the GPM Recruitment team (led by Talent Acquisition Assistant Manager Mark Paolo A. Del Mundo) on the latest platform features for attracting top-tier talent.
• SAGRO I/ScoreStrategic or Co-development Partner · 3 November 2025SAGRO I/S, a Danish company, partnered with GPM on November 3, 2025 to engage additional skilled Flutter developers to support Flutter development platform at SAGRO headquarters in Denmark. Represented by Birte Gammelmark, Manager of Digitalization & IT. The collaboration aims to accelerate development timelines and ensure the platform meets future organizational demands.
• NordCham Philippines (Nordic Chamber of Commerce)coreGTM or Marketing PartnerNordic Chamber of Commerce of the Philippines. GPM has outsourced its accounting processes to NordCham since 2021. GPM President Erik Nielsen was a panelist at NordCham's 'Work the Nordic Way' event. GPM attends and supports NordCham events including the Nordic Ambassadors' Forum 2025. This dual relationship (client and GTM partner) demonstrates deep integration with the Nordic business community.
• Department of Health (DOH) PhilippinesminorOthersGPM partnered with the Department of Health (DOH) and Manila Health Department for COVID-19 vaccination drives, administering vaccines to MPs and families at Times Plaza. A total of 402 individuals were inoculated with Pfizer-BioNTech vaccine on July 29, 2022.
• PhilHealth (Philippine Health Insurance Corporation)minorOthersGPM collaborated with PhilHealth to conduct a two-day health and wellness event on October 20-21, 2025, at Times Plaza, coordinated with DOLE. The event provided health screenings and services under PhilHealth's YAKAP Program (Yaman ng Kalusugan Para Malayo sa Sakit), offering expanded coverage including 75 essential medicines and cancer screenings.
• Magsaysay Group of CompaniescoreStrategic or Co-development PartnerGPM is the business process outsourcing arm of the Magsaysay Group. The Magsaysay Group provides institutional backing, heritage, and connections. GPM handles tasks within finance & accounting and HR & payroll for 30+ companies in the Magsaysay group. GPM Chairperson Doris M. Ho leads the Magsaysay Group of Companies. GPM operates within the Magsaysay Times Plaza facilities.
• Manila Doctors HospitalminorOthersGPM partnered with Manila Doctors Hospital for the first step towards COVID-19 immunization, administering primary shots of AstraZeneca COVID-19 vaccines to MPs and their families.
• Fairmont-MagsaysaycoreStrategic or Co-development PartnerFairmont-Magsaysay partnership represents a joint venture for hospitality operations. GPM serves as the hosting partner for Fairmont-Magsaysay operations. Office inauguration ceremony held November 21, 2025 at Times Plaza with blessing, ribbon cutting, and traditional coin-throwing ceremony. Representatives from Fairmont Hong Kong (Michele Francisco, Sonjay Bairagi, Ashish Kambo) attended.
• Institute of Directors (IoD) LondonminorGTM or Marketing PartnerGPM participated as a speaker in an IoD London webinar 'UK - Philippines: Opportunities for Business Growth Collaboration' on June 29, 2021. Global Process Manager Limited Director Christos Papalexis presented on offshoring benefits for UK companies. This provided visibility and credibility in the UK market.
• JETRO (Japan External Trade Organization)minorGTM or Marketing PartnerGPM was invited by JETRO to participate in a Tokyo business matching event on April 7, 2017. GPM was one of six companies from the Philippines among 54 ASEAN companies. This provided market entry support and visibility among Japanese companies seeking Philippine business partners.

Scale indicators8 records

Recent moves10 records

Expansion highlights7 records

Direct peers

• IBEX Limited: BPO provider with Philippines-rooted delivery and strong CX, digital, and back-office offerings. Comparable mid-sized offshoring player with international enterprise clients and similar Philippines-based delivery.
• WNS Holdings: Global BPM provider offering F&A, customer service, and research/analytics outsourcing. Comparable across offshore/managed services for enterprise clients in financial services, shipping, and adjacent verticals.
• Concentrix: Large global customer experience and BPO provider with significant operations in the Philippines. Comparable as a multi-vertical enterprise BPO offering offshore staffing, CX, finance, and IT services with similar buyer profiles.
• TaskUs: Digital-focused BPO with major Philippine operations serving enterprise customers across CX, content moderation, and back-office functions. Comparable mid-market offshore BPO with similar hosted-team model.
• Teleperformance: Global leader in digital business services with extensive Philippines footprint. Comparable across customer experience management, back-office BPO, and offshore managed services for international enterprise clients.
• Foundever (formerly Sitel Group): Global CX and BPO operator with large offshore delivery centers. Comparable as enterprise BPO serving international clients across CX, F&A, and HR/payroll outsourcing.
• TTEC Holdings: Customer experience and digital BPO provider with Philippines operations. Comparable in providing outsourced customer service, sales, and back-office support for global enterprise clients.

Broad incumbents

• Infosys BPM (Infosys Limited): BPM arm of Infosys offering finance, HR, customer service, and IT outsourcing globally. Comparable as a scaled, established offshore-led managed services competitor seeking digital-first transformations.
• Genpact: Global professional services firm focused on digital transformation, BPM, and finance/accounting outsourcing. Comparable across F&A, HR, IT services, and offshore-led enterprise transformation mandates.
• Accenture: Global professional services company offering strategy, consulting, technology, and operations/BPO at massive scale. Comparable as broad incumbent that increasingly competes for AI-augmented offshore enterprise mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GPMIBPO
• Facebookfacebook.com/globalprocessmanager
• LinkedInlinkedin.com/company/global-process-manager-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Process Manager