The Prince and Princess Of Wales Hospice

What The Prince and Princess Of Wales Hospice does

The Prince and Princess of Wales Hospice is a registered Scottish charity (SC012372) and charitable company limited by guarantee, providing specialist palliative and end-of-life care to patients with terminal and life-limiting illnesses across South Glasgow and East Renfrewshire. Founded in 1983 and headquartered in a purpose-built £21 million facility in Bellahouston Park opened in October 2018, the hospice operates a 16-bed inpatient ward, a Living Well Hub day service, a Young Adult Service for patients aged 16+, and a Community Team providing nurse-led home visits. It is the first UK hospice to follow the Sengetun model of care and is designated Hospice UK Centre of Learning for Young Adult Care, with a 60+ GP and hospital referral network supporting 1,200 new patients and families annually within a catchment of approximately 316,000-335,500 people.

The hospice does not sell products in the conventional sense — all clinical services are provided free of charge to patients and families. Its economic model is a multi-stream charity mix: approximately £2 million per year in NHS statutory funding, £3 million+ raised through individual donations, regular giving (Keep on Caring), in-memory giving, gifts in wills, and appeals (Vital Care Appeal, Pay for a Day at £13,000 per day), supplemented by 18 charity shops, an online shop selling goods including BARGACREE Gin, a weekly lottery, events, an on-site BARGACREE Cafe, and room hire. Operational capacity is 170 employees plus 25-30 bank staff and 800+ volunteers, monetised knowledge products such as the Namaste Care three-day training workshop (£190-£390 per participant, co-developed with Ayrshire Hospice), and academic partnerships including the Worthwhile Wardrobe sustainable fashion initiative with the University of Glasgow's Adam Smith Business School.

The operating model is community-led: specialist care is delivered directly at the Bellahouston Park facility and in patients' homes via the Community Team, with referrals flowing from 60+ GP practices and acute partners including NHS Greater Glasgow and Clyde's Queen Elizabeth University Hospital. The hospice is regulated by Healthcare Improvement Scotland, which conducts annual inspections, and is recognised by NHS Quality Improvement Scotland as a specialist palliative care provider. Leadership is headed by Chief Executive Rhona Baillie OBE, and the organisation is governed by a Board of Directors. No parent company, subsidiaries, or external equity investors exist; the hospice is funded by a combination of statutory and charitable contributions.

Name

The Prince and Princess Of Wales Hospice

Legal name

The Prince & Princess of Wales Hospice

Website

https://princeandprincessofwaleshospice.org.uk

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

101–250 employees

Short description

The Prince and Princess of Wales Hospice is a registered Scottish charity providing specialist palliative and end-of-life care free of charge to patients with life-limiting illnesses across Glasgow and East Renfrewshire, operating a 16-bed inpatient unit, Living Well Hub, Young Adult Service, and community home-visiting team since 1983.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Inpatient Hospice (General Inpatient Care) (HLADAHAB), Routine In-Home Hospice Care (HSABAFAA), Hospice Care in Nursing Facilities (SNF/NH Hospice) (HLADAHAD)

Keywords

• Palliative care services
• End-of-life care
• Hospice nursing care
• Bereavement support
• Specialist healthcare

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. NHS Statutory Funding: Partial funding from the National Health Service (NHS), approximately £2 million annually out of £5 million total operating costs.
2. Donations and Fundraising: Individual donations, regular giving programmes (Keep on Caring), in-memory giving, tribute funds, funeral collections, and gifts in wills. Must raise over £3 million annually through donations.
3. Retail Operations: 18 hospice charity shops selling donated items, online shop, eBay store, Worthwhile Wardrobe sustainable fashion initiative, and end-of-line stock sales.
4. Events and Challenges: Various fundraising events including Edinburgh Marathon, Great Scottish Run, Glasgow Kiltwalk, Dog Dash, art workshops, golf days, corporate events, and community fundraising activities.
5. Lottery: Weekly lottery programme providing regular income for hospice operations.
6. Room and Venue Hire: BARGACREE Cafe on-site and hire of hospice spaces for events and functions.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

The Prince & Princess of Wales Hospice delivers specialist palliative and end-of-life care free of charge to patients with terminal and life-limiting illnesses across South Glasgow and East Renfrewshire. Core clinical services include a 16-bed inpatient ward, the Living Well Hub outpatient day service, a Community Team of nurse specialists providing home visits, a Young Adult Service for those aged 16+ with complex neurological and genetic conditions, Family Support and bereavement counselling, complementary therapies, creative arts including sensory sessions and music therapy, physiotherapy, and occupational therapy. The hospice also operates 18 charity shops, an online retail store, the on-site BARGACREE Cafe, a weekly lottery, room hire, and Namaste Care training workshops to support its care mission.

Product overview

The Prince & Princess of Wales Hospice provides a comprehensive range of specialist palliative and end-of-life care services as a registered Scottish charity. The core clinical services include inpatient care (16-bed ward), the Living Well Hub (outpatient day services), a Community Team providing home-based care, and a Young Adult Service for patients aged 16+. Supporting these clinical services is a Family Support Service offering counselling, bereavement support, chaplaincy, social work, and music therapy, plus Complementary Therapies, Creative Arts (including sensory sessions and music therapy), Physiotherapy, and Occupational Therapy. The hospice operates multiple retail and fundraising arms including 18 hospice charity shops across Glasgow, an online shop selling items including the BARGACREE Gin, a weekly lottery, and room hire services. Additional offerings include the BARGACREE Cafe on-site, the Dear Green Place podcast, the Hospice News newsletter, and Namaste Care training programmes for healthcare professionals. The hospice also runs innovative sustainability initiatives like Worthwhile Wardrobe in partnership with the University of Glasgow.

Differentiator

Problem solved

Functional benefit

Brands

• BARGACREE Cafe: On-site cafe at The Prince & Princess of Wales Hospice serving patients, families, staff and visitors with views of the hospice gardens.
• Keep on Caring
• Pay for a Day
• Care Hour
• Vital Care Appeal
• Worthwhile Wardrobe
• Dear Green Place Podcast

Products and services

• Inpatient Care Specialist palliative and end-of-life care delivered in a 16-bed inpatient ward at the hospice in Bellahouston Park, providing 24/7 nursing care, pain and symptom control, and family support for patients with terminal and life-limiting illnesses.
• Living Well Hub Outpatient day service providing therapeutic activities, rehabilitation, social support, complementary therapies, and peer connection for patients with life-limiting conditions to help them live well.
• Hospice Community Team Community nurse specialists providing expert palliative care and support to patients in their own homes across South Glasgow and East Renfrewshire.
• Young Adult Service Specialist palliative care services for young people aged 16+ with life-limiting complex neurological and genetic conditions, delivered through the Young Adult Living Well Hub, including 2:1 immersive sensory sessions and group music therapy.
• Family Support Service Comprehensive support for families and carers including bereavement counselling, chaplaincy and spiritual support, social work services, and music therapy for children and young people.
• Complementary Therapies Therapeutic treatments including massage, aromatherapy, and other holistic approaches to enhance patient comfort and wellbeing.
• Creative Arts Service Art therapy and creative programmes including 2:1 immersive sensory sessions and group music therapy supporting self-expression, communication, and emotional wellbeing for patients and young adults.
• Physiotherapy and Occupational Therapy Rehabilitation services helping patients regain strength, mobility, and independence to maximise their quality of life.
• Befriending Service Social support connecting patients with trained volunteers for companionship and conversation to reduce isolation and enhance emotional wellbeing.
• Hospice Charity Shops 18 physical charity shops across Glasgow and surrounding areas (including Oswald Street, Govan Cross, Battlefield, Cardonald, Croftfoot, Duke Street, Dumbarton Road, Gorbals, Kirkintilloch, Pollokshaws Road, Rutherglen, Shettleston, Thornliebank, Union Street, Sauchiehall Street, and a dedicated Kids shop) selling donated items to raise funds for hospice care.
• Hospice Online Shop E-commerce platform selling hospice merchandise including jewellery, beauty products, scarves, bags, cards, candles, homeware, books, BARGACREE Gin, and gift vouchers, with click and collect available.
• BARGACREE Gin Charity gin created by the hospice as a fundraising product, available through the online shop.
• BARGACREE Cafe On-site cafe at the hospice open daily 8am-5pm (last orders 4:30pm), welcoming patients, families, staff and visitors with views of the hospice gardens and operating as a dog-friendly venue.
• Hospice Lottery Weekly lottery programme providing regular income for hospice operations, with players able to sign up for ongoing participation.
• Namaste Care Training Workshops Three-day online workshop training programme (jointly delivered with Ayrshire Hospice) teaching healthcare staff techniques to maximise comfort and connection through the senses for people with advanced dementia or illness. Priced at £190 for one participant, £290 for two, and £390 for three participants.
• Worthwhile Wardrobe Sustainable fashion initiative in partnership with University of Glasgow's Adam Smith Business School, offering high-end curated fashion items with a return-and-reward circular economy model at the Queen Street hospice shop.
• Room and Venue Hire Hire of hospice spaces and rooms for events, meetings, and community gatherings, supporting the hospice while providing venues for local groups and functions.

Quantifiable outcome

• 1,200 new patients and families supported annually with free care
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Adam Smith Business School, University of GlasgowcoreStrategic or Co-development Partner · 10 October 2025Partnership to launch the Worthwhile Wardrobe sustainable fashion initiative. High-end donated items are curated for sale at the hospice shop on Queen Street with a circular economy model allowing customers to return items for discounts. Professor Deirdre Shaw, Professor of Consumer Ethics and Sustainability, led the academic partnership along with PhD researcher Olga Cieslak and Senior Lecturer Kat Duffy.
• NHS Greater Glasgow and ClydecoreStrategic or Co-development PartnerRecognised as a specialist palliative care provider by NHS Greater Glasgow and Clyde. Provides palliative care team support at Queen Elizabeth University Hospital. Partnership enables seamless care coordination for patients across the healthcare system.
• Health Improvement ScotlandcoreStrategic or Co-development PartnerAuthorised by Health Improvement Scotland (HIS) to provide Care Services. Recognised as specialist palliative care provider by NHS Quality Improvement Scotland. Subject to annual inspection visits.
• Glasgow City CouncilcoreStrategic or Co-development PartnerGifted the site in Bellahouston Park to the hospice for the purpose-built hospice facility opened in 2018.
• EDF EnergyminorGTM or Marketing PartnerSponsor of the Light Up a Life annual carol concert, a key fundraising and community engagement event.
• Hospice UKcoreStrategic or Co-development PartnerPPWH is the Hospice UK Centre of Learning for Young Adult Care, indicating formal recognition and partnership in advancing palliative care education.
• Ayrshire HospicecoreStrategic or Co-development PartnerJoint development of Namaste Care training workshops. Since 2011, Lorna Reid (PPWH) and Fiona Irvine (Ayrshire Hospice) have been developing and delivering Namaste Care training workshops together.

Scale indicators11 records

Recent moves8 records

Expansion highlights10 records

Broad incumbents

• Hospice UK: National umbrella and membership body for UK hospices; PPWH is its designated Centre of Learning for Young Adult Care. Comparable as the sector's governing voice but not a direct clinical competitor.
• Macmillan Cancer Support: Large UK cancer charity providing specialist palliative and end-of-life support services, including partnerships with NHS and hospices. Comparable as a sector-wide palliative support provider but with a much broader, non-hospice-specific remit.
• Maggie's: UK charity operating centres providing cancer support and palliative care alongside NHS hospitals. Comparable as a charitable, donation-funded provider of supportive palliative services but with a non-residential model.

Direct peers

• Marie Curie UK: UK-wide charitable provider of hospice and home-based palliative and end-of-life care for terminally ill patients and their families. Directly comparable in mission, free-at-point-of-use care model, NHS co-funding and heavy reliance on community fundraising and retail.
• Ayrshire Hospice: Scottish hospice co-developing the Namaste Care training programme with PPWH. Directly comparable in mission, regional catchment model, NHS co-funding structure and community fundraising approach.
• Sue Ryder: UK charity operating hospices and palliative care services alongside neurological care homes. Comparable as a multi-site hospice provider dependent on voluntary income and NHS partnerships for end-of-life care delivery.
• St Columba's Hospice: Edinburgh-based hospice offering specialist palliative and end-of-life care, inpatient and community services. Comparable as a Scottish regional hospice with similar NHS statutory funding structure and donor-dependent model.

Regional players

• Highland Hospice: Hospice serving the Scottish Highlands with inpatient, community and bereavement services. Comparable operating model but geographically distinct from PPWH's Glasgow catchment.
• St Andrew's Hospice (Lanarkshire): Scottish hospice serving Lanarkshire with inpatient palliative care, community services and fundraising activities. Comparable operating model but in an adjacent regional catchment rather than direct Glasgow competition.

Others

• NHS Greater Glasgow and Clyde: Statutory NHS board that is PPWH's primary commissioning partner and provides the £2m annual statutory grant. Included as an ecosystem participant — a key funding source and referral channel rather than a clinical competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PPWHospice
• YouTubeyoutube.com/channel/UCeh8cXEZG_m7HxI8m1J_6lA
• Facebookfacebook.com/PPWHospice
• LinkedInlinkedin.com/company/the-prince-&-princess-of-wales-hospice-glasgow
• Instagraminstagram.com/ppwhospice

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about The Prince and Princess Of Wales Hospice