Beth Israel Lahey Health Behavioral Services

What Beth Israel Lahey Health Behavioral Services does

Beth Israel Lahey Health Behavioral Services is a nonprofit behavioral health and substance use treatment provider operating as a wholly-owned service line of Beth Israel Lahey Health, Inc. It delivers a full continuum of care across northeastern Massachusetts spanning 24/7 mobile crisis intervention, community behavioral health centers, outpatient counseling (in-person and telehealth), intensive outpatient and partial hospitalization programs, inpatient psychiatric care, residential recovery, medically supervised detoxification, medication-assisted treatment, school-based services, and the DESE-accredited Solstice Therapeutic Day School. Infrastructure includes the 62-bed BayRidge Hospital in Lynn, the 14-bed NICHE-designated Senior Adult Unit at Addison Gilbert Hospital, the Beverly Hospital Leland Unit, and multiple outpatient clinics in Beverly, Gloucester, Lawrence, Salem and Danvers. The operation is held together by the Epic-powered MyBILH Chart patient portal, which unifies records, messaging, scheduling, bill payment and telehealth across the BILH network.

Revenue is generated primarily through insurance reimbursement as billable medical benefits, with the organization accepting MassHealth, Medicare, Managed Care and most major private plans; supplemental revenue streams include state and county contracts (Massachusetts Department of Mental Health, Department of Children and Families, Massachusetts Behavioral Help Line), county and municipal partnerships (law enforcement Jail Diversion Program, school districts in Beverly, Ipswich, Danvers and Gloucester) and tax-deductible charitable donations through the Development Office. The patient mix is weighted toward Medicaid populations and government-referred youth and families, with emergency crisis services delivered regardless of insurance status. The organization is led by President Jen Cullen, MSW, with a senior team covering clinical, financial, ambulatory, emergency, integration and innovation functions.

The go-to-market is primarily referral-driven through BILH primary care providers (notably for the Collaborative Care model), community-based referral partners (DCF, DMH, schools, law enforcement) and self-referral via crisis hotlines and the Massachusetts Behavioral Help Line. Competitive position rests on regulatory and accreditation moats (NICHE designation, DESE approval), a dense regional facility footprint, integrated Epic EHR across the parent health system, and proprietary clinical models such as the Adolescent Community Reinforcement Approach for adolescent substance use.

Name

Beth Israel Lahey Health Behavioral Services

Legal name

Beth Israel Lahey Health, Inc.

Website

https://bilhbehavioral.org

Company type

Private

Founded year

1958

Operating status

Operating

Headcount range

11–50 employees

Short description

Beth Israel Lahey Health Behavioral Services is a nonprofit behavioral health and substance use treatment provider in northeastern Massachusetts, operating inpatient psychiatric units, residential recovery programs, outpatient clinics, 24/7 mobile crisis teams, school-based services, and telehealth within the Beth Israel Lahey Health network.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Residential Mental Health and Substance Abuse Facilities (62322), Psychiatric and Substance Abuse Hospitals (622210), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Hospitals (8060), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Residential Mental Health Treatment Centers (HLAFACAC)

akta.pro secondary industries

Psychiatry & Medication Management (EDALAFAC), Therapeutic & Behavioral Health School Programs (Day Treatment) (EDAJAEAE), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

Keywords

• Behavioral health services
• Substance use treatment
• Crisis intervention
• Outpatient mental health
• Addiction recovery

Headquarters

HQ city

Beverly

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Revenue generated through billable healthcare services including outpatient counseling, crisis intervention, residential treatment, detoxification, and medication management. Services are reimbursed through insurance plans, government programs, and self-pay.
2. Insurance Reimbursement: Accepts most public and private insurance plans including Managed Care coverage, Medicaid (MassHealth) and Medicare. Services billed as medical benefits.
3. Charitable Giving and Donations: Donations accepted through secure online portal to support behavioral health services and programs.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels6 records

Core offering

Beth Israel Lahey Health Behavioral Services provides a full continuum of behavioral health and substance use disorder treatment across inpatient, residential, outpatient, crisis, school-based, and telehealth settings. Services include crisis intervention, outpatient counseling, intensive outpatient programs, partial hospitalization, inpatient psychiatric care, residential recovery, detoxification, medication-assisted treatment, and youth and family programs. Care is delivered to individual patients and families across northeastern Massachusetts.

Product overview

Beth Israel Lahey Health Behavioral Services is a comprehensive behavioral health and substance use treatment provider offering a full continuum of care through multiple integrated programs and facilities. The organization operates as a platform of distinct service lines including Community Behavioral Health Centers (entry points for urgent and ongoing care), Mobile Crisis Intervention (24/7 emergency response), Outpatient Counseling Services (individual, group, and family therapy), Youth & Family Programs (including Team Fourteen, Solstice Day School, Family Support), Addiction & Recovery Services (detox, residential, outpatient, and medication-assisted treatment), and Collaborative Care Management (integration with primary care). Services are delivered across numerous facilities including BayRidge Hospital, Addison Gilbert Hospital Senior Adult Unit, Beverly Hospital Leland Unit, and multiple outpatient clinics throughout northeastern Massachusetts. The organization also recently transitioned to the MyBILH Chart patient portal powered by Epic electronic health record system.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Behavioral Health Center Entry point for treatment of urgent and ongoing behavioral health challenges and substance use disorder for youths, adults, and families. Offers telehealth and flexible service-location options including home, school, and clinic settings.
• Adult & Youth Mobile Crisis Intervention 24/7/365 emergency behavioral health and substance use crisis care providing intervention, assessment, and stabilization services in homes, schools, clinics, and community settings.
• Outpatient Counseling Services Behavioral health support services including individual, couples, and family therapy, offering both in-person and telehealth options for addressing mental health and substance use concerns.
• Youth & Family Behavioral Health Programs Comprehensive support, education and resources for children, adolescents and families facing emotional or behavioral health challenges, including crisis management and outpatient counseling.
• Addiction & Recovery Services Full continuum of addiction treatment programs including outpatient counseling, residential programs, inpatient detoxification, and medication-assisted treatment for alcohol and substance use disorders.
• Collaborative Care Management Evidence-based model providing behavioral health support in primary care settings through brief counseling sessions, care coordination, and interprofessional consultation for patients referred by BILH primary care providers.
• BayRidge Hospital Inpatient Psychiatric Services 62-bed inpatient psychiatric hospital in Lynn providing treatment for adults 18 and older with psychotic disorders, affective disorders, and dual diagnosis involving mental health and substance use services.
• Addison Gilbert Hospital Senior Adult Unit NICHE-designated 14-bed psychiatric unit at Addison Gilbert Hospital serving residents 65 years and older with acute psychiatric symptoms, dementia, and Alzheimer's disease.
• Beverly Hospital Leland Unit Adult inpatient psychiatric unit at Beverly Hospital providing specialized care for patients with psychiatric symptoms, substance use detoxification, and concurrent medical conditions, with ECT services.
• Ryan House Adult Residential Recovery Long-term gender-specific residential recovery home for individuals over 18 recovering from drug and alcohol addiction, with approximately six-month average stay.
• HART House Residential Recovery Residential program allowing women to stay with their children while working on recovery, providing individual, family and group therapy, relapse prevention, and parenting education.
• Clinical Stabilization Services (CSS) Clinically managed inpatient residential treatment for individuals requiring acute substance use disorder treatment who do not need medical detoxification, with a 10-14 day average length of stay.
• Transitional Support Services (TSS) Short-term residential program bridging the gap between detox/CSS and long-term care, offering individual and group therapy, 12-step meetings, and case management at Lynn and Tewksbury locations, with an average stay of approximately 25 days.
• Danvers Treatment Center (Detoxification) Medically monitored detoxification facility providing 24-hour nursing care for withdrawal from alcohol and/or drugs, with a 4-6 day average stay and aftercare planning.
• Telehealth Services Online therapy and video visit support enabling continued care when in-person visits are not possible, delivered via MyBILH Chart on smartphone, tablet, or computer.
• Psychotherapy Virtual Care Clinic Dedicated teletherapy pathway for patients referred by BILH primary care providers, providing mental health services via secure, HIPAA-compliant video visits.
• Solstice Therapeutic Day School Fully accredited DESE-approved therapeutic day school integrating trauma-informed care with academic curriculum for students in grades 7-12 with learning, mental health, or behavioral health issues, maintaining 8:1 student-teacher ratio.
• Team Fourteen Adolescent Substance Use Program Specialized adolescent substance use treatment program using the Adolescent Community Reinforcement Approach (A-CRA) model for youth ages 14-18 in Essex County.
• Jail Diversion Program (JDP) Program placing behavioral health clinicians alongside law enforcement to respond to mental health or substance use related crises and divert individuals from the criminal justice system when possible.
• Youth Mobile Crisis Intervention (YMCI) Crisis services for children and young adults (20 years and younger) with qualified crisis professionals providing in-person assessment and up to seven days of ongoing support across multiple clinic locations.
• Opioid Treatment Program (OTP) Outpatient treatment clinics in Danvers and Gloucester providing medications for opioid use disorder combined with counseling and recovery support services.
• MyBILH Chart Patient Portal Secure Epic-based patient portal providing 24/7 access to health records, messaging with care team, test results, appointment management, prescription refills, bill payment, and telehealth video visits across all BILH providers and locations.

Quantifiable outcome

• 8:1 student-teacher ratio at Solstice Day School
• +6 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Institute of Health and Recovery (IHR)coreChannel Partner/ Reseller/ DistributorHART House admissions are conducted by the Institute of Health and Recovery (IHR). IHR manages the admission process for this residential program allowing women to stay with their children while working on recovery.
• Massachusetts Department of Mental HealthcoreImplementation/ SI/ Consulting PartnerWorks closely with Massachusetts Department of Mental Health to provide Individual and Family Flexible Support Services including crisis management and wraparound services for children and young adults.
• Massachusetts Department of Children and Families (DCF)coreImplementation/ SI/ Consulting PartnerFamily Networks program helps DCF move clients through different levels of care. First Team provides services under DCF direction. Family Support programs coordinate with DCF for child welfare services.
• School Districts (Beverly, Ipswich, Danvers, Gloucester)coreStrategic or Co-development PartnerStudent Assistance Program (SAP) provides school-based behavioral health support to students. Schools refer students to Solstice Day School. Collaborative programs include health fairs, assemblies, provider discussions, parent nights, and alternatives to suspensions.
• Northshore Recovery High SchoolminorStrategic or Co-development PartnerCommunity resource partner for youth substance use recovery. Listed as resource for Team Fourteen program clients and families seeking educational alternatives.
• Massachusetts Substance Use HelplineminorOthersCommunity resource referral partner for individuals seeking addiction and recovery information and services. Available at 800-327-5050.
• Massachusetts Behavioral Help LinecoreOthersState-funded crisis line (833-773-2445) for behavioral health crises outside Lawrence service area. Directs callers to appropriate mobile crisis services.
• Law Enforcement (Jail Diversion Program)coreStrategic or Co-development PartnerJail Diversion Program (JDP) works alongside police in communities to include behavioral health clinicians in responding to calls from individuals experiencing mental health or substance use crises. Goal is to divert individuals from criminal justice system when possible.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• CleanSlate Centers: CleanSlate Centers operates office-based opioid treatment (OBOT) and outpatient addiction medicine clinics across multiple states. Directly comparable to BILH Behavioral Services' Gloucester OBOT and Danvers Treatment Center programs in the medication-assisted treatment segment.
• BrightView Health: BrightView Health is an outpatient addiction treatment provider operating across multiple states with medication-assisted treatment, counseling, and intensive outpatient programs. Comparable in the addiction recovery and outpatient services portion of BILH Behavioral Services' portfolio, though structured as a for-profit national chain.

Direct peers

• Vinfen: Vinfen is a Massachusetts-based nonprofit providing community-based behavioral health, mental health, and developmental disability services including residential programs, crisis services, and outpatient care. Comparable in service breadth, nonprofit structure, and DMH/Medicaid reliance.
• McLean Hospital: McLean Hospital is a Harvard Medical School-affiliated psychiatric hospital in Belmont, MA providing inpatient, residential, and outpatient behavioral health services, including specialty programs for adolescents, substance use, and senior psychiatry. It directly overlaps BILH Behavioral Services' inpatient, residential, and youth service lines within the same Massachusetts catchment.
• Arbour Health System: Arbour Health System operates inpatient psychiatric hospitals, partial hospitalization, and outpatient behavioral health programs across Massachusetts. It is a direct regional competitor to BILH Behavioral Services in inpatient and outpatient psychiatric care, including youth and adult service lines.
• Cambridge Health Alliance: Cambridge Health Alliance is a Massachusetts safety-net health system with integrated behavioral health services including inpatient psychiatry, outpatient counseling, crisis intervention, and primary-care-based behavioral health integration. Closely comparable as a community-oriented behavioral health provider serving Greater Boston with public-payer concentration.
• Riverside Community Care: Riverside Community Care is a nonprofit behavioral health and human services organization providing outpatient counseling, substance use treatment, residential programs, and community-based services across eastern Massachusetts. It is a direct regional peer serving similar populations with a comparable continuum-of-care model.
• Aspire Health Alliance: Aspire Health Alliance (formerly South Shore Mental Health) is a Massachusetts nonprofit providing outpatient behavioral health, substance use treatment, and community-based programs. Comparable in scale, mission, and service mix within the broader eastern Massachusetts behavioral health ecosystem.

Broad incumbents

• Acadia Healthcare: Acadia Healthcare is a national for-profit operator of psychiatric hospitals, residential treatment centers, and outpatient behavioral health facilities. Comparable in operating inpatient psychiatric and residential behavioral health facilities, but as a large national incumbent rather than a regional specialist.

Regional players

• Baystate Behavioral Health: Baystate Behavioral Health is the behavioral health arm of Baystate Health, a western Massachusetts health system providing inpatient psychiatry, outpatient, and crisis services. Comparable in structure as a health-system-affiliated behavioral services division serving a different (western) Massachusetts region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/bilhbehavioral
• Facebookfacebook.com/BethIsraelLaheyHealthBehavioralServices
• LinkedInlinkedin.com/company/northeast-behavioral-health-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Beth Israel Lahey Health Behavioral Services