Healthwatch Nottingham & Nottinghamshire

What Healthwatch Nottingham & Nottinghamshire does

Healthwatch Nottingham & Nottinghamshire (legal entity: Healthwatch Nottingham and Nottinghamshire Ltd.) is the statutory independent champion for people using health and social care services across the Nottingham and Nottinghamshire region of England. Founded in 2013 and operating as part of the national Healthwatch England network under the Care Quality Commission, the organisation is funded through statutory requirements from local authority and NHS sources. Its core service portfolio comprises an advice and information portal covering GP registration, NHS 111, dental, pharmacy, mental health, and adult social care navigation; the Enter & View programme — a statutory power enabling authorised representatives to visit and assess health and social care settings and publish public reports; the Have Your Say feedback portal collecting resident experiences across all major service categories; the Community Connectors volunteer programme reaching underrepresented demographics; and a Research and Engagement service partnering with local providers. Operational reach in 2023/2024 included 2,001 underrepresented voices heard, 960 stories shared, 367 individuals providing mental health feedback, and 53 volunteers contributing over 1,000 hours.

The underlying technology is deliberately modest: a secure patient feedback and experience management system provided centrally by Healthwatch England, supplemented by standard web technologies powering the hwnn.co.uk website, online feedback forms, monthly email newsletters, and social media channels (YouTube, LinkedIn, Facebook, Instagram, RSS). There is no proprietary software product, no AI/ML infrastructure, and no mobile application; the value proposition is fundamentally human-mediated, relying on trained staff, volunteers, and in-person engagement. The organisation is GDPR and Data Protection Act 2018 compliant (with Data Protection Education Ltd. serving as external data controller), Equality Act 2010 compliant, and WCAG 2.1 AA accessibility compliant.

HWNN's business model is that of a non-statutory-commercial entity: it is a private limited company operating under a public-service mandate, with no consumer pricing, no subscription tiers, and no commercial revenue streams. All services are free to the public. Distribution is direct-to-citizen via the website, phone (0115 956 5313), email, community roadshows, and the annual Showcase event. The customer base is regional and universal — every resident of Nottingham and Nottinghamshire is a potential service user — while the funder base is concentrated in local authority and NHS commissioning channels. The organisation's leadership comprises Sabrina Taylor (Chief Executive, appointed permanent in January 2025) and Sarah Collis (Chair).

Name

Healthwatch Nottingham & Nottinghamshire

Legal name

Healthwatch Nottingham and Nottinghamshire Ltd.

Website

https://hwnn.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthwatch Nottingham & Nottinghamshire is the statutory independent champion for residents using health and social care services in Nottingham and Nottinghamshire, England. It collects patient feedback, conducts Enter & View inspections, provides advice, and advocates for service improvements under the national Healthwatch framework.

Ownership category

akta.pro rank

Product category

Health and Social Care Advocacy Services

NAICS

Voluntary Health Organizations (813212), Administration of Public Health Programs (923120)

SIC

Services-Health Services (8000), Services-Membership Organizations (8600)

akta.pro primary industry

Sentinel Site & Community-Based Surveillance (HLAJANAN)

akta.pro secondary industries

Health Technology Assessment (HTA) & Reimbursement Policy Bodies (HLAJACAF), Real-World Data (RWD) / Real-World Evidence (RWE) & Observational Research Platforms (HLACAOAM)

Keywords

• Health and social care advocacy
• Patient experience research
• NHS feedback services
• Community health engagement
• Statutory healthwatch services

Headquarters

HQ city

Hucknall

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Statutory Government Funding: HWNN is funded through statutory requirements as the local independent champion for health and social care. Funding comes from local authority and NHS sources as part of the Healthwatch network.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Healthwatch Nottingham & Nottinghamshire (HWNN) is the statutory independent champion for people using health and social care services across Nottingham and Nottinghamshire. It gathers public feedback through community roadshows, surveys, online forms, and Enter & View visits to health and social care settings, then analyses that feedback and advocates for measurable service improvements with the NHS, the Care Quality Commission, local authorities, and Healthwatch England. All services are provided free to the public and the organisation operates as a non-profit under statutory government funding.

Product overview

Healthwatch Nottingham & Nottinghamshire is a charity serving as the independent champion for people using health and social care services across Nottingham and Nottinghamshire. The organization operates a website-based service portfolio comprising: an advice and information portal providing guidance on GP registration, NHS 111, dental, pharmacy, mental health, and social care; an Enter & View program conducting facility visits and publishing reports on care quality; a Have Your Say feedback portal enabling residents to share experiences about health services; a Community Connectors volunteer program reaching underrepresented communities; and a Research and Engagement service partnering with providers. The organization does not offer a software product in the traditional SaaS sense but rather provides advocacy, information, and engagement services to improve local health and social care.

Differentiator

Problem solved

Functional benefit

Products and services

• Advice and Information Service Provides free guidance to Nottingham and Nottinghamshire residents on registering with GPs, NHS 111 services, dental care, pharmacy services, mental health support, adult social care, and other health-related topics.
• Enter and View Program A statutory programme where trained Healthwatch representatives visit health and social care facilities (GP surgeries, care homes, hospices) to observe services and gather feedback from patients, residents, and carers, producing publicly available reports on findings.
• Have Your Say Feedback Portal An online feedback collection service allowing residents of Nottingham and Nottinghamshire to share experiences about GP services, dentists, pharmacies, hospitals, mental health support, social care, A&E, and other health services.
• Community Connectors Program A volunteer-based outreach programme that connects HWNN with diverse and underrepresented communities across Nottingham and Nottinghamshire to ensure their voices are heard in health and social care discussions.
• Research and Engagement Service Collaborative research initiatives partnering with health and social care providers to gather community insights and produce evidence-based recommendations to improve local services based on patient experiences.

Quantifiable outcome

• 2,001 underrepresented voices heard in 2023/2024
• +4 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is a national committee of the Care Quality Commission (CQC) that acts as the national champion for patients. HWNN shares anonymised experience data with Healthwatch England to enable national analysis and influence Department of Health and national commissioners.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerHWNN works with CQC on joint Enter & View visits and shares patient experience data to inform regulatory oversight of health and social care services.
• NHS Nottingham and Nottinghamshire Integrated Care Board (ICB)coreStrategic or Co-development PartnerHWNN works with the local ICB to make patient experiences known and influence commissioning decisions for health services in the region.
• NHS ImprovementminorStrategic or Co-development PartnerCollaborates with NHS Improvement to share patient feedback that can inform quality improvement initiatives across NHS services.
• Local AuthoritycoreStrategic or Co-development PartnerWorks with local authority partners to share patient experiences relevant to social care services and coordinate on issues affecting both health and social care.
• Department of Health and Social CarecoreStrategic or Co-development PartnerHWNN submitted consultation response on NHS Online Proposals to the Department of Health and Social Care, providing local patient insight to inform national healthcare policy.
• Care Quality Commission (CQC)coreStrategic or Co-development PartnerJoint Enter & View inspection conducted with CQC at Sandy Lane Surgery and St Peter's Medical Practice in December 2025.
• Data Protection Education Ltd.minorOthersExternal data controller for all personal data processed by HWNN, ensuring GDPR and Data Protection Act 2018 compliance.

Scale indicators7 records

Recent moves6 records

Broad incumbents

• Citizens Advice: National charity providing independent advice and advocacy across consumer, legal, and health issues, including NHS complaint support. Overlaps with HWNN on information/advice and complaint-handling, but covers a much broader scope.

Direct peers

• Healthwatch England: The national umbrella body of the Healthwatch network, sitting within the Care Quality Commission. HWNN is a local franchisee of this model and shares anonymised experience data with it; the two are bound by the same statutory mandate.
• The Patients Association: UK charity campaigning for improvements in health and social care and supporting individual patients with complaints. Closely aligned mission and advocacy model, although operating nationally rather than locally.
• National Voices: Coalition of health and care charities in England influencing policy and service design. Comparable in its role aggregating patient and service-user voices to influence commissioners and national policy.
• Healthwatch Birmingham: Another local Healthwatch organisation operating under the same statutory framework in a different region. Operationally equivalent to HWNN in mandate, funding model, and service portfolio (Enter & View, advice, advocacy).
• Healthwatch Manchester: Local Healthwatch covering Manchester, delivering the same statutory functions as HWNN. Directly comparable in scope, scale, and service mix for benchmarking engagement and impact metrics.
• Patient Advice and Liaison Service (PALS): NHS-internal service providing patients with on-the-spot help, information, and support with concerns. Competes with HWNN for patient feedback and complaint-resolution attention, but is embedded within provider trusts rather than independent.

Others

• The King's Fund: Independent health policy think tank whose May 2026 report on the future of the independent patient voice is cited by HWNN itself. Acts as a policy influencer and strategic interlocutor for Healthwatch organisations.
• Care Quality Commission (CQC): The independent regulator of health and adult social care in England. HWNN supplies patient-experience data to CQC and conducts joint Enter & View visits, making CQC a structural counterpart and data partner rather than a competitor.

Emerging players

• Health Foundation: Independent charity focused on improving health and health care in the UK through research, analysis, and programmes. Overlaps with HWNN's evidence-to-policy mission and is a potential partner or commissioner of patient-engagement work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@hwnotts
• Facebookfacebook.com/hwnotts
• LinkedInlinkedin.com/company/hwnn
• Instagraminstagram.com/healthwatchnotts
• Xx.com/_hwnn

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Nottingham & Nottinghamshire