Holy Cross Hospital

What Holy Cross Hospital does

Holy Cross Hospital is a specialist neurorehabilitation, general rehabilitation, and complex respiratory care centre located in Haslemere, Surrey, UK, operating from a 17-acre woodland campus. Founded in 1917/1918 and owned by The Congregation of the Daughters of the Cross of Liege (a Belgian Catholic religious order), the hospital operates as a registered charity (No. 1068661) and company limited by guarantee. It runs 42 inpatient beds delivering consultant-led multidisciplinary care including short-term intensive rehabilitation, long-term rehabilitation, mechanical ventilation care, respite care, and treatment for disorders of consciousness. The facility combines physiotherapy, occupational therapy, speech and language therapy, clinical psychology, dietetics, and nursing, supported by specialist equipment including a 33-degree hydrotherapy pool, THERA-Trainer balance system, THERA-Tigo cycling trainer, diagnostic ultrasound, shockwave therapy, and bespoke assistive technology such as seating systems and the Magic Mirror communication aid.

The hospital's revenue model rests on four streams: contracted NHS Clinical Commissioning Group packages (the primary stream), private medical insurance, self-pay patients, and community donations. It serves NHS-commissioned patients as the primary segment, with secondary segments including self-paying patients, privately insured patients, and community outpatients accessing The Physiotherapy Centre — a purpose-built outpatient facility launched in 2009 offering neurophysiotherapy, musculoskeletal physiotherapy, Pilates, hydrotherapy, and women's and men's health services across the Surrey catchment area. Referrals are accepted from across the UK and Europe for inpatient services.

The go-to-market is sales-led through NHS commissioning pathways and healthcare professional referrals, complemented by a community-led fundraising model anchored by the annual Boxing Day Run (organised since 1997, raising nearly £70,000 over its history) and the Friends of Holy Cross membership organisation (£20 annual subscription). The hospital holds no patents, has no disclosed venture funding, and operates without paid digital marketing, relying on word-of-mouth, community engagement, and NHS professional networks. In November 2023, Frances Campion-Smith was appointed as Chief Executive, bringing over 45 years of healthcare leadership across NHS, charity, and private sectors including Cleveland Clinic London.

Name

Holy Cross Hospital

Legal name

Holy Cross Hospital

Website

https://holycross.org.uk

Company type

Private

Founded year

1918

Operating status

Operating

Headcount range

51–100 employees

Short description

Holy Cross Hospital is a UK-registered charity operating a 42-bed specialist neurorehabilitation and complex respiratory care centre in Haslemere, Surrey, serving NHS-commissioned, privately insured, and self-paying patients from across the UK and Europe.

Ownership category

akta.pro rank

Product category

Specialist Neurorehabilitation Services

NAICS

Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-Hospitals (8060)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industry

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

Keywords

• Neurorehabilitation services
• Specialist rehabilitation care
• Complex respiratory care
• Outpatient physiotherapy services
• Hydrotherapy treatments

Headquarters

HQ city

Haslemere

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. NHS Clinical Commissioning Group Contracts: Holy Cross provides services to patients funded by NHS Clinical Commissioning Groups under contracted packages of care. Case reviews are held with CCGs typically every 3-6 months initially, then annually for long-term patients.
2. Private Medical Insurance: The hospital accepts patients covered by private medical insurance, who are referred and funded through their insurers.
3. Self-Pay / Self-Funded Patients: The hospital accepts self-funding patients who pay directly for their care packages, which include progress checkpoints and assessment reports.
4. Donations and Fundraising: As a registered charity owned by the Daughters of the Cross, Holy Cross relies on donations and community fundraising. Key events include the annual Boxing Day Run which has raised nearly £70,000 over many years. The Friends of Holy Cross raise several thousand pounds annually.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Holy Cross Hospital is a specialist neurorehabilitation, general and post-operative rehabilitation, and complex respiratory care centre providing inpatient and outpatient services. It offers short-term intensive rehabilitation, long-term rehabilitation, mechanical ventilation care, respite care, and outpatient physiotherapy including neurophysiotherapy, hydrotherapy, musculoskeletal physiotherapy, and Pilates through The Physiotherapy Centre. Services are delivered through a multidisciplinary team of physiotherapists, occupational therapists, speech and language therapists, clinical psychologists, dietitians, and nurses to patients across the UK and Europe.

Product overview

Holy Cross Hospital operates as a single-site specialist healthcare facility offering integrated inpatient and outpatient neurorehabilitation services. The core offering consists of inpatient neurorehabilitation for patients with complex neurological conditions, supplemented by The Physiotherapy Centre which provides outpatient physiotherapy including neurophysiotherapy and hydrotherapy. Key specialized services include complex respiratory/ventilation care, disorders of consciousness treatment, and assistive technology provision. The hospital also maintains a holiday cottage in Selsey for patient and family use. Services are delivered through a multidisciplinary team approach combining medical, therapeutic, and nursing care.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Neurorehabilitation Services Specialist inpatient rehabilitation for patients with neurological conditions, brain injuries, and complex disabilities. Includes short-term intensive rehabilitation, long-term rehabilitation, mechanical ventilation care, and respite care. For patients from across the UK and Europe referred through NHS, private medical insurance, or self-funding.
• The Physiotherapy Centre (Outpatient Services) Purpose-built outpatient physiotherapy facility offering neurophysiotherapy, hydrotherapy, musculoskeletal physiotherapy, Pilates, prehab, post-surgery rehabilitation, women's health, men's health, vestibular rehabilitation, diagnostic ultrasound, and shockwave therapy. For local Surrey community residents, GP referrals, and private medical insurance holders.
• Complex Respiratory Management Specialist care for patients requiring long-term mechanical ventilation for assisted breathing, delivered as part of Holy Cross's complex respiratory care offering.
• Neurophysiotherapy
• Assistive Technology Service
• Holiday Cottage in Selsey

Quantifiable outcome

• Patient Mr M recovered from Guillain Barre Syndrome (bedbound and needing ventilator support) to living an independent life without any support within 14 months.
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Brighton UniversitycoreStrategic or Co-development PartnerHoly Cross Hospital partnered with Brighton University to offer the Nursing Associate Higher Apprenticeship, a two-year programme accredited by the Nursing and Midwifery Council (NMC). Healthcare assistants Sophie and Liliana were the first to undertake the programme, spending four days working at the hospital and one day at university, with four external placements in other healthcare organisations.
• Music in HospitalsminorOthersVisiting musicians from the charity Music in Hospitals perform a wide variety of musical styles at Holy Cross. Music promotes positive therapeutic responses among patients with severe neurological conditions.
• Matt Dellar (Boxing Day Run Organiser)coreOthersLocal resident Matt Dellar has organised the annual Boxing Day Run at Hindhead since 1997, donating 100% of proceeds to Holy Cross. Over the years, the event has raised nearly £70,000 for the hospital. Sponsors include Wilson Electrical, Transform Landscaping, The Sports Locker, Hogs Back Brewery, Devil's Punchbowl Hotel, and National Trust.

Scale indicators6 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• Circle Health Group: One of the UK's largest private hospital operators providing a broad range of inpatient and outpatient services including rehabilitation. Comparable as a private healthcare provider accepting NHS, insured, and self-pay patients, but with much wider service scope and multi-site scale.
• HCA Healthcare UK: UK arm of major US hospital operator running flagship facilities including The Wellington, The Portland, and London Bridge Hospital. Comparable as a private hospital provider accepting complex cases, but operates at much larger scale and with broader specialty mix than Holy Cross.
• Spire Healthcare: UK-listed private hospital group with 38+ hospitals offering inpatient and outpatient services. Comparable as a private hospital provider serving NHS, insured, and self-pay patients, but operating at significantly larger scale and without Holy Cross's specialist rehabilitation focus or charity status.

Direct peers

• Brain Injury Rehabilitation Trust (BIRT): Part of The Disabilities Trust, BIRT operates a national network of specialist residential and inpatient neurorehabilitation services for adults with acquired brain injury. Direct peer on patient cohort, multidisciplinary rehabilitation approach, and NHS commissioning relationships.
• The Huntercombe Group: UK specialist provider (now part of Active Care Group) operating inpatient neurorehabilitation units for brain injury and complex neurological conditions. Comparable on NHS-commissioned specialist inpatient neurorehabilitation, though operated at larger scale across multiple sites.
• St Andrew's Healthcare: Charitable specialist hospital providing neurorehabilitation, mental health, and complex care services. Comparable charity-driven operating model, multidisciplinary inpatient care, and NHS commissioning exposure, though with a broader clinical scope including mental health.
• Royal Hospital for Neuro-disability: Putney-based specialist hospital providing inpatient neurorehabilitation for adults with complex neurological disabilities, including those with disorders of consciousness and on long-term ventilation. Closest direct peer given the charity status, faith-inspired heritage, and similar 24/7 specialist inpatient model.
• Sue Ryder: UK charity operating specialist neurological care centres, hospices, and community services. Comparable as a charity-led specialist neurological care provider with NHS commissioning, fundraising dependency, and multidisciplinary rehabilitation teams.
• The Children's Trust: UK charity providing specialist residential rehabilitation, medical care, and education for children with brain injury and neurodisability. Direct peer as a charity-led specialist neurorehabilitation provider with NHS commissioning and community fundraising, though focused on paediatrics.

Others

• Nottingham University Hospitals NHS Trust – Rehab Service: NHS provider of specialist inpatient and community neurorehabilitation services including hyper-acute and complex rehabilitation. Adjacent rather than directly competing, as it operates within an NHS trust model rather than the charitable private/NHS hybrid model of Holy Cross.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/HXHospital
• LinkedInlinkedin.com/company/holy-cross-hospital-haslemere

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Holy Cross Hospital