German Business Services

Name

German Business Services

Legal name

DBS Deutsche Business Services GmbH

Website

https://dbs-gmbh.de

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Telephone Answering & Call Center Services

NAICS

Telephone Answering Services (561421)

SIC

Communications Services, Nec (4899)

akta.pro industry

PRIMARYBPAAAAAA

General Customer Service & Contact Center Operations

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPAAABAA

General Customer Service (Order/Account/Inquiries)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Omnichannel Customer Support (Email, Chat, Social, Messaging)

Keywords

• Telephone secretarial services
• Inbound call handling
• Call center services
• SME receptionist services
• Business call management

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Inbound Telephone Secretarial Services: The company provides telephone reception and message-taking services for small and medium-sized businesses on a contractual basis. Revenue is generated through recurring service fees for call handling, likely structured as a subscription or retainer model with clients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

DBS Deutsche Business Services GmbH operates a telephone secretarial service in Berlin-Schöneberg that handles inbound calls for small and medium-sized firms in the service (Dienstleistung) and trade (Handel) sectors. The offering is strictly inbound-only — taking messages and handling calls with "Charme" — with no outbound sales or product consulting, and is delivered nationwide across Germany and Europe via call-center agents.

Product overview

DBS Deutsche Business Services GmbH operates as a telephone secretarial service company offering a single core service: handling inbound calls for small and medium-sized businesses. The company provides Call-Center-Agent services for inbound call handling exclusively, with no outbound sales or product consulting activities. The service is delivered as a unified offering with agents available in full-time and part-time positions, serving clients across Germany and Europe.

Differentiator

Problem solved

Functional benefit

Products and services

• Telephone Secretarial Service (Telefonischer Sekretariatsservice) Inbound-only telephone reception and secretarial service for small and medium-sized companies in the service (Dienstleistung) and trade (Handel) sectors. Calls are answered by Call-Center-Agents (Inbound) with messages taken and calls forwarded as required; no outbound sales or product consulting is performed. Service is delivered nationwide across Germany and across Europe.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• Concentrix: Concentrix is a global customer experience and BPO incumbent offering inbound voice support at enterprise scale; relevant as a broader-market comparable for DBS's call-center revenue model.
• Foundever: Foundever (formerly Sitel) is a global CX and BPO provider offering inbound voice and customer service at scale; comparable to DBS in the core inbound call-handling capability but across a vastly wider portfolio.
• Arvato: Arvato (Bertelsmann) is a German-headquartered BPO providing customer service, contact center and back-office solutions — a relevant domestic incumbent comparable to DBS in geography and service category, but at vastly larger scale.
• Majorel: Majorel (now combined with TTEC) is a global customer experience BPO with significant German and European call center operations, comparable to DBS in the inbound voice service line.
• Teleperformance: Global leader in outsourced customer experience management and call center BPO; overlaps with DBS in inbound customer service delivery but operates across much broader geographies, verticals and service lines.

Direct peers

• AnswerConnect: AnswerConnect provides 24/7 live telephone answering, message taking and call overflow services to SMEs — a near-twin of DBS's value proposition, just operating at larger US/UK scale.
• Moneypenny: Moneypenny is a leading telephone answering, receptionist and live-chat outsourcing provider serving SMEs; comparable to DBS in business model (recurring per-call/contract fees) and customer base (small businesses needing professional call handling).
• Ruby Receptionists: Ruby Receptionists (now Ruby) is a US-based virtual receptionist and inbound call-handling service for small businesses, directly comparable to DBS on product (human-driven inbound call answering) and customer segment (SMBs on subscription contracts).
• attina GmbH: attina is a German telephone answering and secretarial service for SMEs, very closely matching DBS's core offering of inbound call handling and message relay on a subscription basis in the DACH market.

Emerging players

• Goodcall: Goodcall is an AI-powered virtual receptionist/voice agent platform aimed at SMBs — directly comparable to DBS on customer (SMBs) and use case (inbound call handling), but substituting software for human agents.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat2 records

Key risks7 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UChPgjZQfQfAptcNffF8X8Dg
• Facebookfacebook.com/deutschebusinessservices
• LinkedInlinkedin.com/company/dbs-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about German Business Services