Customer Success Network
Customer Success Network is a not-for-profit, community-led peer-learning platform serving Customer Success Managers and CS Leaders worldwide, offering a Workplace by Meta-hosted community, structured mentoring program, events, and content library to 6,000+ members across 70+ countries.
- Company typePrivate
- Founded2018
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Customer Success Network does
Customer Success Network (CSN), operated through the UK private limited company Weelo Ltd, is the first global peer-learning community for Customer Success professionals. Founded in 2017 by Kate Forgione alongside co-founders Gerard Dunne, Prasoon Ranjan, and Kellie Lucas, and officially launched in 2018, the community serves Customer Success Managers, CS Leaders (VP/Director/Manager-level), and CS-aspiring professionals across 70+ countries. The platform is anchored by an online community hosted in Workplace by Meta with 6,000+ members, supplemented by a 17,000+ LinkedIn follower base, monthly newsletter, blog/Resources content library, YouTube archive, daily job board, and a portfolio of in-person CSN Cafés, virtual Master Classes, webinars, and co-branded global conferences via The Customer Conference (TCC Dublin 2024).
The core technology is not proprietary: CSN is built on a stack of partner platforms including Workplace by Meta for the community, Mentorloop for the structured mentoring program, Eventbrite and Tickettailor for event ticketing, and Slido for audience interaction. The Mentoring Program is a paid offering where mentees pay fees (available in UK £, EU €, US $) to connect with senior CS volunteers who participate free of charge.
The business model is freemium/community-led with three revenue streams: (1) free community membership funded by sponsorship, (2) mentee fees from the Mentoring Program, and (3) sponsorship and partnership revenue from Major Sponsors (Gainsight), Training Partners (Practical CSM, SuccessHACKER, Product-Led Hub), and Technology Partners (Mentorloop, Slido, Box, Workplace, Swoop Analytics, Seenit). CSN is explicitly a not-for-profit organization with 11-50 employees, currently led by CEO Alix Fenoll-Wattinne (since 2021), CFO Prasoon Ranjan, and Co-Founder Peter Lyon. Revenue is not publicly disclosed, there are no funding rounds or external institutional investors, and growth is organic and volunteer-driven.
Customer Success Network firmographics
Firmographics- Name
- Customer Success Network
- Legal name
- Weelo Ltd
- Website
- https://customersuccess.network
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Customer Success Network is a not-for-profit, community-led peer-learning platform serving Customer Success Managers and CS Leaders worldwide, offering a Workplace by Meta-hosted community, structured mentoring program, events, and content library to 6,000+ members across 70+ countries.
- Ownership category
- akta.pro rank
Customer Success Network industry classification
Industry- Product category
- Professional Community & Peer Learning
- NAICS
- Convention and Trade Show Organizers (561920), Convention and Trade Show Organizers (56192)
- SIC
- Services-Membership Sports & Recreation Clubs (7997)
- akta.pro primary industry
- Customer Success (Adoption, Retention & Expansion) (EDABABAG)
- akta.pro secondary industry
- Memberships, Clubs & Loyalty Subscriptions (CRAFAIAE)
Keywords
Where Customer Success Network is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Customer Success Network business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Others
Revenue model
- Community Membership: Free community membership providing access to online peer-learning community, job offers, mentoring program access, CS content library, newsletter, and event invitations.
- Mentoring Program Fees: Mentees pay fees to participate in the mentoring program via Eventbrite. Available in multiple currencies: UK £, EU €, US $. Mentors participate free of charge.
- Sponsorships and Partnerships: Revenue generated through partnerships with Training Partners (Gainsight, Practical CSM, SuccessHACKER, Product-Led Hub) and Technology Partners (Mentorloop, Slido, Box, Workplace, Swoop Analytics, Seenit).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free Community Membership |
| Subscription | Pay-as-you-go | Mentoring Program - Mentee |
| Freemium | Monthly | Mentoring Program - Mentor |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Customer Success Network product offering
Product offeringCore offering
Customer Success Network is a global peer-learning community for Customer Success professionals, offering free online community access via Workplace by Meta, a structured Mentoring Program powered by Mentorloop, in-person CSN Cafés and virtual Master Classes/webinars, a job board, a content library (blog and YouTube), and a monthly newsletter. The organization operates as a not-for-profit funded primarily by sponsorships and mentee fees, serving 6,000+ members across 70+ countries.
Product overview
Customer Success Network is a peer-learning community for Customer Success professionals, offering a suite of interconnected products: an online community hosted on Workplace by Meta (6,000+ members across 70+ countries), a Mentoring Program executed through Mentorloop, diverse events (CSN Cafés, Master Classes, Webinars, and The Customer Conference global events), a Resources/Blog content library, a Job Board, and a Monthly Newsletter. The community was founded in 2018 and is operated by Weelo Ltd as a not-for-profit organization.
Differentiator
Problem solved
Functional benefit
Brands
- The Customer Conference (TCC): Global conferences organized in partnership with Customer Success Network
- CSN MasterClass
- CSN Webcast
- CSN Café
Products and services
- Online Community A free peer-learning community hosted in Workplace by Meta, offering CS professionals the ability to ask questions, share insights, network globally, and access quality content. The community has 17,000+ LinkedIn followers and 6,000+ members across 70+ countries.
- CSN Mentoring Program A structured mentoring program for Customer Success professionals offered in partnership with Mentorloop. Mentees pay fees (UK £, EU €, US $) to connect with experienced CS leaders who share experiences and perspectives. The program is free for mentors.
- CSN Events (Cafés, Master Classes, Webinars) A portfolio of events including CSN Cafés (informal in-person meetups in cities like London, Munich, Madrid, Bordeaux, Lyon, Helsinki, Birmingham, Lagos), Master Classes with CS experts, webinars, and panel discussions covering topics like onboarding, AI in Customer Success, and customer satisfaction KPIs.
- Resources / Blog A content library featuring articles on Customer Success topics including advice, onboarding, culture, recruitment, and job search. Content includes expert interviews and YouTube video resources from past events.
- Job Board Daily job offers posted by members with direct access to connect with Hiring Managers. Priority invitations to CSN events are provided to community members.
- Monthly Newsletter A monthly newsletter curated by the social media team featuring the latest news from CSN volunteers and community updates.
- The Customer Conference (TCC) Global conferences organized in partnership with The Customer Conference, including TCC Dublin 2024.
Companies that use Customer Success Network
Customer profileSegments3 records
Ideal customer profiles2 records
Customer Success Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Customer Success Network partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MentorloopcoreTechnology Partner providing the dedicated mentoring platform for the CSN Mentoring Programme. The platform enables mentors and mentees to connect, schedule sessions, and track progress.
- Workplace by MetacoreTechnology Partner providing the online community platform where the CSN community is hosted.
- The Customer Conference (TCC)coreStrategic partner for global Customer Success conferences. TCC Dublin 2024 is co-branded and promoted through CSN channels.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Customer Success Network competitors and assessment
Company assessmentDirect peers
- Product-Led Hub: A CS Network Training Partner focused on product-led growth education for CS professionals, addressing overlapping practitioner education needs in the B2B SaaS CS space.
- SuccessCOACHING: An established customer success training and certification provider, comparable to CSN's Mentoring Program and CSN MasterClass offerings in delivering structured CS career development content.
- Practical CSM: A CSM training organization and Customer Success Network Training Partner. Practical CSM delivers practical customer success management training and certifications, directly overlapping with CSN's Mentoring Program and content library for CS practitioners.
- CSM Practice: A CS consultancy and training firm offering CSM coaching, hiring, and community resources. Comparable to CSN on the professional development and CS community engagement axis.
- SuccessHACKER: Customer Success Network Training Partner providing CS professional development content. SuccessHACKER's mission to support and advance the CS profession directly parallels CSN's community and learning focus.
- The Customer Conference (TCC): A CSN strategic GTM/Conference Partner running global Customer Success conferences (e.g., TCC Dublin 2024). TCC and CSN co-promote events and serve the same CS practitioner audience with complementary in-person and community engagement.
Broad incumbents
- Gainsight: The leading Customer Success platform vendor and CSN's Major Sponsor. Gainsight operates CSM-related events (Pulse, CSM Connected) and a substantial practitioner community, making it both a sponsor and an adjacent player in CS professional learning and community — comparable to CSN's practitioner-development mandate.
Emerging players
- Catalyst: A Customer Success consulting and training firm delivering CS strategy, operations, and team enablement services. Comparable to CSN in providing CS practitioner enablement, though via consulting rather than community.
- ChurnZero: A Customer Success platform vendor that runs CS practitioner education and community programs (e.g., ChurnZero University, CS events). Comparable to CSN as both a CS-ecosystem participant and a CS education/community operator serving the same audience.
Others
- Mentorloop: A dedicated mentoring platform and CSN Technology Partner that powers the CSN Mentoring Program. Comparable as the technological backbone for CSN's paid mentoring stream and as an adjacent mentoring-as-a-service provider to other professional communities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Customer Success Network social profiles
Digital presenceCustomer Success Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Customer Success Network leadership team
Management profileNumber of profiles
Profiles6 records
Customer Success Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Customer Success Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Customer Success Network
What does Customer Success Network do?
Customer Success Network is a global peer-learning community for Customer Success professionals, offering free online community access via Workplace by Meta, a structured Mentoring Program powered by Mentorloop, in-person CSN Cafés and virtual Master Classes/webinars, a job board, a content library (blog and YouTube), and a monthly newsletter. The organization operates as a not-for-profit funded primarily by sponsorships and mentee fees, serving 6,000+ members across 70+ countries.
Is Customer Success Network a public or private company?
Customer Success Network is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Customer Success Network founded?
Customer Success Network was founded in 2018. It employs 11 to 50 people.
Where is Customer Success Network based?
Customer Success Network is headquartered in London, United Kingdom, in the Europe region.
How does Customer Success Network make money?
Three revenue lines are on record. Community Membership is the primary driver. The others are mentoring Program Fees and sponsorships and Partnerships.
Who are Customer Success Network's main competitors?
Direct peers on record are Product-Led Hub, SuccessCOACHING, Practical CSM, CSM Practice, SuccessHACKER and The Customer Conference (TCC). Gainsight is listed as a broad incumbent. Emerging players are Catalyst and ChurnZero. Mentorloop is listed as an others.
Does Customer Success Network have an API?
No public API is recorded for Customer Success Network.
What industry is Customer Success Network in?
Customer Success Network's product category is Professional Community & Peer Learning. Its primary akta.pro industry code is EDABABAG, Customer Success (Adoption, Retention & Expansion), with a secondary code of CRAFAIAE, Memberships, Clubs & Loyalty Subscriptions. Its NAICS code is 561920 and its SIC code is 7997.