KVM Service Plus

What KVM Service Plus does

KVM ServicePlus — operating jointly as 'KVM+GA' through two legal entities, KVM ServicePlus Kunden- und Vertriebsmanagement GmbH and GA Global Automotive Versicherungsservice GmbH — is a wholly-owned internal service operation of Allianz Group, headquartered in Halle (Saale), Germany, with additional sites in Magdeburg (opened 2019), Chemnitz (2022), and Cottbus (2023). Founded in 2012, the company provides Allianz Deutschland AG with multi-channel customer relationship management, sales support, written correspondence processing, and 1st-level technical IT support for all Allianz agencies and internal staff across Germany, handling approximately 90,000 customer contacts per week across telephone, written, chat, and social media channels with roughly 800 employees.

The company's service portfolio is organized into five functions: inbound consulting on insurance contracts and claims, outbound appointment scheduling and customer satisfaction surveys for Allianz agents, digital customer care through the 'Meine Allianz' portal, chat, and social media, end-to-end written contract and claims processing, and 1st-level IT support for software, hardware, and credential management. Core technology is not publicly disclosed; there is no proprietary product suite, no application, no patents, and no AI/ML capabilities referenced in available materials. Operations are delivered through internal Allianz systems and standard contact-center tooling, with multi-channel access (phone, written, chat, social media, ticketing) handling the full lifecycle of insurance customer interactions.

As an internal Allianz shared services entity rather than an external vendor, KVM+GA's revenue model operates under internal Allianz service-level agreements with no public pricing or external customer acquisition. The company is fully owned by Allianz, has no external investors, no funding rounds, and no M&A activity, with leadership including Kai Fischer as speaker of the executive management across both legal entities, Karen Kolley as Managing Director of KVM, and Eva Julia Verges as Managing Director of GA Global Automotive. Geographic expansion has been the primary growth vector, with sequential site openings in Central and Eastern Germany — a deliberate labor-cost and footprint strategy aligned with Allianz's German customer operations.

Name

KVM Service Plus

Legal name

KVM ServicePlus Kunden- und Vertriebsmanagement GmbH

Website

https://kvm-ga.de

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

KVM ServicePlus (KVM+GA) is a wholly-owned Allianz Group subsidiary that delivers inbound, outbound, digital customer care, written correspondence, and 1st-level IT support for Allianz Deutschland AG across four German sites with ~800 employees handling ~90,000 weekly contacts.

Ownership category

akta.pro rank

Headquarters

HQ city

Halle An Der Saale

HQ country

Germany

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Allianz Internal Service Operations: KVM+GA operates as an internal shared services entity for Allianz Deutschland AG, providing customer relationship management, sales support, and technical support services. The company is fully owned by Allianz and functions as the operational backbone for customer-facing activities across inbound, outbound, digital care, written processing, and IT support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

KVM+GA operates as an internal shared services unit for Allianz Deutschland AG, providing inbound customer service for insurance contract inquiries (approximately 90,000 contacts per week), outbound sales support for Allianz agents (appointment scheduling, customer surveys, data updates), digital customer care across chat and social media channels, written contract and claims processing, and 1st level technical IT support for all Allianz agencies and internal staff nationwide in Germany.

Product overview

KVM ServicePlus is a customer service and sales support operation for Allianz insurance, not a technology product company with distinct branded products or modules. The company provides operational services organized around five core functions: Inbound customer support (handling insurance contract inquiries, claims processing, data changes, and complete contract management); Outbound sales support (scheduling appointments with existing customers, data updates, and customer satisfaction surveys); Digital Customer Care (managing customer contacts via social media, chat, online portals including 'Meine Allianz', and digital insurance applications); Written Correspondence Processing (handling customer requests for contracts, applications, complaints, contract changes, claims processing, and digital document archiving); and 1st Level Technical Support (providing technical assistance for Allianz agencies and internal staff on technology, software, and authentication issues via phone, email, and ticketing systems). These services are delivered by approximately 800 employees across four German locations (Halle, Magdeburg, Chemnitz, Cottbus) handling approximately 90,000 customer contacts weekly.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Customer Support Telephone and written channel support for Allianz customers handling insurance contract inquiries, contract details, general information requests, and complete contract administration including claims-related advice.
• Outbound Sales Support Outbound appointment scheduling with existing Allianz customers, customer satisfaction surveys, data updates, and sales facilitation for Allianz agents (Vertreter) including support for annual reviews.
• Digital Customer Care Multi-channel digital customer service via the Allianz online portal "Meine Allianz", chat, social media channels, and digital insurance application support.
• Written Correspondence Processing End-to-end processing of customer requests including insurance contract applications, complaints, contract changes, claims processing, and digital document archiving.
• 1st Level Technical IT Support First-line technical IT helpdesk for all Allianz agencies and internal staff nationwide in Germany, covering software troubleshooting, hardware issues, and credential/legitimation matters via phone, email, and ticketing systems.

Quantifiable outcome

• ~90,000 customer contacts per week across telephone and written channels
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• AllianzcoreOthersKVM+GA is a wholly owned part of Allianz Group, functioning as the internal customer service and sales support operation for Allianz Deutschland AG. The company consists of two legal entities — KVM ServicePlus Kunden- und Vertriebsmanagement GmbH and GA Global Automotive Versicherungsservice GmbH — both under the Allianz umbrella. Allianz is described as one of Europe's largest insurers. KVM+GA benefits from the Allianz brand, infrastructure, and customer base, while providing essential operational services back to Allianz.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Transcom: Transcom is a global customer experience BPO serving financial services and insurance clients across Europe. Directly comparable in service lines (inbound, outbound, digital, back-office) but operates as a multi-client commercial provider rather than a captive subsidiary.
• Foundever (formerly Sitel): Foundever is a global CX BPO with significant insurance and financial services capabilities and European delivery centers. Comparable to KVM+GA in service scope and customer mix, but operates multi-vertically and on a multi-tenant model rather than as a captive subsidiary.
• Concentrix: Concentrix is a global BPO with a dedicated insurance vertical delivering voice, digital, and back-office services. Comparable to KVM+GA in customer segment and service delivery, but at global scale with diversified end clients across insurance, financial services, and other verticals.
• Majorel: Majorel is a global customer experience BPO with a strong insurance vertical and significant German delivery footprint. Comparable to KVM+GA in target customer base (insurance carriers) and service mix (voice, digital, written processing), but at much larger scale and with multi-vertical exposure.
• Capita: Capita is a UK-based BPO with insurance and financial services customer management operations in Europe. Comparable to KVM+GA in customer profile and service delivery, but operates across multiple verticals and geographies with external clients.
• Teleperformance: Teleperformance is the world's largest customer experience BPO with a substantial insurance and financial services practice and German operations. Comparable to KVM+GA in service model and customer mix, but operates globally and across multiple verticals, providing public-market benchmark for BPO valuation and operating metrics.

Direct peers

• Walter Services: Walter Services is a German contact center provider with strong insurance and financial services client relationships. Directly comparable to KVM+GA as a domestic German competitor operating large-scale inbound and outbound voice and written operations for insurance carriers.
• arvato (Bertelsmann): arvato is a German-headquartered BPO division of Bertelsmann with a large financial services and insurance customer management practice. Comparable to KVM+GA in delivering scaled, multilingual customer service and back-office processing for insurance clients across Germany and Europe.
• Competence Call Center (CCC): Competence Call Center is a German BPO operating multi-channel contact centers for enterprise clients including financial services and insurance. Directly comparable to KVM+GA as a German in-house-style contact center serving insurance and financial customers with voice, written, and digital channels.

Regional players

• SD Worx: SD Worx is a European HR and payroll BPO with significant Germany and Benelux operations. Tangentially comparable to KVM+GA as a European BPO serving enterprise clients with multi-location German delivery, though focused on payroll/HR rather than insurance customer service.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookde-de.facebook.com/kvmserviceplusgaversservice
• LinkedInlinkedin.com/company/kvm-ga
• Instagraminstagram.com/kvmundga

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KVM Service Plus