IT-Service Häcker

What IT-Service Häcker does

IT-Service Häcker e.K. is a sole proprietorship IT service company headquartered in Mömbris, Germany, founded in 2001 by Jörg Häcker. It operates as a regional IT-Systemhaus (IT system house) with fewer than 10 employees, serving small and medium-sized businesses, schools, and private consumers in the Aschaffenburg-Miltenberg-Mömbris region of Bavaria (including Alzenau, Schöllkrippen, and Hanau). The company delivers end-to-end managed IT services spanning network administration, VoIP telephony, hardware procurement and maintenance, web hosting and design, and ticket-based remote and on-site support, supplemented by a growing cloud and security portfolio.

The core technology stack is built on the Microsoft 365 ecosystem (as a Microsoft Silver Partner since 2016), cloud infrastructure, network management, and a proprietary deployment of the 'Lisa' AI voice assistant powered by Fonio AI for phone intake and meeting support. Häcker resells and manages a portfolio of partner solutions — including Acronis (backup), G DATA and Hornet Security (antivirus and email security), Lywand (security audit), Securepoint and IPFire (firewall), Pleasant Solutions (password server), 3CX/Fanvil/Snom/Yealink (VoIP), and various hardware vendors (Terra/Wortmann, Synology, Ubiquiti) — wrapped with proactive monitoring via N-Able and the internal TANSS ticket management system. The company holds IHK-certified training provider status since 2014 and maintains GDPR and GoBD compliance for its hosted services.

Revenue is generated through a mix of recurring managed services subscriptions, usage-based remote support billed in 15-minute intervals, cloud subscription resale (Microsoft 365, backup, web hosting) through partner programs, and one-time hardware sales and project implementations. The company is bootstrapped, owner-operated, and has no external funding, with a sales-led and referral-driven GTM emphasizing personal relationships, on-site presence, and channel partnerships with Microsoft and other vendors. Its founder also established the IT-Stammtisch, a regional IT meetup for the Aschaffenburg-Miltenberg area.

Name

IT-Service Häcker

Legal name

IT-Service Häcker e. K.

Website

https://it-haecker.de

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

IT-Service Häcker is a regional German IT system house in Mömbris serving SMBs, schools, and private consumers in the Aschaffenburg-Miltenberg area with managed IT services, Microsoft 365, cloud security, VoIP, web hosting, and AI-assisted support, operated as a sole proprietorship with fewer than 10 employees.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

Keywords

• Managed IT services
• Microsoft 365 services
• Cloud security solutions
• IT system house
• Network administration

Headquarters

HQ city

Mömbris

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. IT Support & Managed Services: Recurring managed services contracts including remote and on-site support, network monitoring, and maintenance. Billed on a subscription or contract basis.
2. Remote Maintenance & Support (Time-Based): Remote support sessions billed in 15-minute intervals. Customers access support via TeamViewer or PCVisit remote maintenance tools.
3. Cloud Services (Microsoft 365, Backup, Webhosting): Resale and management of cloud services including Microsoft 365 plans, backup-as-a-service, antivirus, patch management, password server, firewall-as-a-service, and web hosting. Recurring subscription revenue through partner programs.
4. Hardware Sales & Project Services: One-time revenue from sale and installation of hardware (PCs, servers, networking equipment, phones) and project-based IT infrastructure implementations (network setup, VoIP systems, virtualization).
5. Web Design & Webhosting: Website creation, hosting, and maintenance services for business clients. Includes domain registration, SSL certificates, and WordPress management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

IT-Service Häcker is a regional IT system house that delivers managed IT services (IT-Betreuung) to small and medium-sized businesses, schools, and private households in the Aschaffenburg-Miltenberg region of Bavaria. Its core revenue-generating activities include the deployment, administration, and support of Microsoft 365 environments, cloud security portfolios, VoIP/cloud telephony, web hosting and design, password management, backup, email archiving, and Infrastructure-as-a-Service. The firm also distributes AI-based productivity tooling under its "Lisa" branded assistant.

Product overview

IT-Service Häcker e.K. is a regional IT service company offering a unified portfolio of managed IT services for small and medium-sized businesses. The core offering consists of managed IT support (remote and on-site), network administration, VoIP telephony, hardware maintenance, and security services. These are delivered alongside specialized cloud add-on modules including Microsoft 365 (as a Microsoft Silver Partner), a Cloud Security Portfolio (antivirus via G DATA and Acronis, patch management, security audit via Lywand, firewall-as-a-service), Backup-as-a-Service, E-Mail-Archivierung (GoBD-compliant), Webhosting & Webdesign (via Kasserver), Passwort-Server (password management), Infrastructure-as-a-Service, and Managed Network. The company also embeds AI capabilities through "Lisa" (Fonio AI-powered telephone receptionist) and "Lisa Copilot" (meeting notes and text automation) to automate first-contact workflows and internal documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services (IT-Betreuung)
• Microsoft 365 deployment and administration
• Cloud Security Portfolio
• VoIP and Cloud Telephone System (VoIP & Cloud-Telefonanlage)
• Webhosting and Webdesign
• Password Server (Passwort-Server)
• Lisa AI Assistant (KI-Assistentin)
• Data Backup (Datensicherung)
• Email Archiving (E-Mail-Archivierung)
• Hardware Service (Technik-Service)
• Network Solutions (Netzwerklösungen)
• Infrastructure as a Service (IaaS)

Quantifiable outcome

• Fast response via AI-powered phone intake — customers reach the right technician without long wait times
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability9 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Fonio AIcoreTechnology or Integration · 1 November 2025Official Fonio AI partner. The company uses Fonio AI's phone assistant technology to power 'Lisa', their AI call handler. IT-Häcker offers a 10% partner discount on first purchase of Fonio AI for interested customers. Joint go-to-market as an AI integration partner for the Fonio AI platform.
• MSC StraßbessenbachminorOthers · 1 July 2025Technical partner for the Motocross World Championship held in Straßbessenbach (July 2025). Provided full IT infrastructure including POS networks, webcam streaming, live race results website, and on-site technical support throughout the event. Returning partner also in 2024 and planned for 2026.
• MicrosoftcoreTechnology or IntegrationMicrosoft Silver Partner since 2016. Provides Microsoft 365, Azure cloud, Teams, SharePoint, and related services. One of the smallest companies in Germany to hold Silver Partner status, with specialized cloud partner competencies including Office 365, Dynamics CRM, SharePoint, and Windows Azure.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Computacenter plc: Public European IT infrastructure and managed services provider operating broadly across Germany with deep Microsoft partnership and SMB-to-enterprise coverage. Comparable service portfolio to IT-Service Häcker but at multi-billion-euro scale with a fundamentally different customer mix and delivery model.
• Axians (VINCI Energies): European-wide IT services brand within VINCI Energies offering managed services, cloud, security, and infrastructure to SMB and enterprise customers across Germany. Competes with IT-Service Häcker for the same regional SMB managed services wallet but with vastly greater scale, geographic reach, and portfolio breadth.
• Allgeier PublicServ AG: Mid-sized German IT services provider focused on public sector and SMB customers with managed services, cloud, and Microsoft-centric offerings. Comparable to IT-Service Häcker in SMB and school/government customer profile and Microsoft ecosystem focus, though with much broader geographic and vertical reach.
• Bechtle AG: Largest German IT systemhaus with full managed services, cloud, hardware resale, and Microsoft partnership coverage. Overlaps with IT-Service Häcker across nearly every service line but operates at public-company scale with national footprint and dedicated SMB, enterprise, and public sector verticals.

Direct peers

• GOB Software & Systeme GmbH & Co. KG: German IT systemhaus providing managed services, Microsoft 365, cloud, security, and on-site support primarily to SMBs in northern Germany. Direct comparable to IT-Service Häcker in customer segment, service mix, and Microsoft partner orientation, but at significantly larger headcount.
• IT-HAUS GmbH: German IT systemhaus offering managed services, cloud, security, and Microsoft 365 to SMB and mid-market customers, particularly in the Rhineland-Palatinate/Saarland region. Direct comparable to IT-Service Häcker in customer segment, service mix, and regional SMB focus, though with larger headcount.
• NetPlans GmbH: German managed services and IT systemhaus focused on SMB and mid-market customers across multiple German regions, offering Microsoft 365, managed security, cloud, and on-site/remote support. Closely comparable to IT-Service Häcker in service portfolio, Microsoft partnership, and SMB orientation, but operating at substantially larger regional scale.
• SVA System Vertrieb Alexander GmbH: German IT systemhaus delivering end-to-end managed services, cloud, security, and infrastructure to enterprise and mid-market customers. Comparable to IT-Service Häcker in core offering (managed IT, Microsoft ecosystem, security, infrastructure) but at national scale and with broader enterprise reach.

Regional players

• morgens IT GmbH: Regional German IT services and managed services provider with a comparable mix of managed IT, cloud, and Microsoft 365 services for SMBs. Comparable offering to IT-Service Häcker but operating in a different German micro-region with overlapping value proposition for relationship-driven SMB customers.
• brainworks IT GmbH: German IT systemhaus delivering managed services, Microsoft 365, cloud, and security to SMBs in the Rhine-Main region. Closely comparable to IT-Service Häcker in size, service mix, and regional SMB focus, though with a different geographic footprint in Germany.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ITHaecker
• Instagraminstagram.com/it_haecker
• LinkedInlinkedin.com/company/it-haecker

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT-Service Häcker