ExamWorks Investigation Services
ExamWorks Investigation Services is a UK claims investigation company delivering field investigations, surveillance, cognitive interviewing, fraud detection and litigation support to insurance, legal, banking and retail clients via a national field force and proprietary EWIS technology platform.
- Company typePrivate
- Founded2006
- HeadquartersBolton, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ExamWorks Investigation Services does
ExamWorks Investigation Services Limited is a UK-headquartered claims investigation company founded in 2006, operating as a subsidiary of ExamWorks UK within the wider Premex Group. From its head office in Bolton and an additional operations site in Houghton le Spring, the company delivers field and desktop investigations, mobile and static surveillance, cognitive interviewing (Conversation Management), fraud detection and prevention, and litigation support services to insurance, legal, banking and retail customers. The company describes itself as the UK's leading claims investigation provider and runs a national field force of over 150 employed, licenced inspectors supplemented by self-employed inspectors, centrally managed by a dedicated field force management department.
The company monetises through professional services fees on a per-instruction or contract basis for B2B enterprise customers, primarily UK insurers seeking claims cost containment, fraud detection, liability determination and surveillance evidence. Core technology assets include the proprietary EWIS Portal for online instruction and instant appointment booking, the EWIS Client Portal for secure evidence exchange, the EWIS Live mobile application featuring patent-protected tamper-evident video evidence technology with embedded GPS and SIM card watermarking, and the go! Instant Reporting Service that uses tablet-enabled field inspectors with 3G connectivity to deliver evidence directly from the scene for EL, PL and RTA claims. The firm maintains ISO 27001:2013 information security certification across its Bolton and Durham sites and ISO 14001 environmental management certification, and has published a Net Zero Strategy targeting 2030. Customer relationships are managed through senior client relationship managers supported by the self-serve EWIS Portal channel.
The operating model combines proprietary technology with a labour-intensive field force and a multi-decade intelligence database covering claimants, third parties, accident management companies, witnesses, businesses and crime hotspots, augmented by industry shared data through the Insurance Fraud Investigators Group and access to CUE and Companies House. Geographic reach extends across the UK, Ireland, Channel Islands and Europe via ExamWorks UK global connections, with a stated mission to provide accurate, compliant and court-admissible evidence that reduces claims leakage for insurers and supports litigation outcomes for the legal sector.
ExamWorks Investigation Services firmographics
Firmographics- Name
- ExamWorks Investigation Services
- Legal name
- ExamWorks Investigation Services Limited
- Website
- https://examworks-is.co.uk
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ExamWorks Investigation Services is a UK claims investigation company delivering field investigations, surveillance, cognitive interviewing, fraud detection and litigation support to insurance, legal, banking and retail clients via a national field force and proprietary EWIS technology platform.
- Ownership category
- akta.pro rank
ExamWorks Investigation Services industry classification
Industry- Product category
- Claims Investigation Services
- NAICS
- Investigation and Personal Background Check Services (561611), Investigation and Security Services (5616), Professional, Scientific, and Technical Services (54)
- SIC
- Services-Legal Services (8111), Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- Fraud Investigations & Claims Support (Insurance/Financial) (BPAKAEAD)
- akta.pro secondary industries
- Digital/Online Investigations & OSINT (Non-cyber) (BPAKAEAF), Litigation Support & Civil Investigations (Witness/Asset/Skip Tracing) (BPAKAEAE)
Keywords
Where ExamWorks Investigation Services is headquartered
LocationHeadquarters
- HQ city
- Bolton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
ExamWorks Investigation Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Claims Investigation Services: B2B investigation services provided to insurance companies including liability investigations, fraud detection, surveillance, cognitive interviewing, and field investigations. Revenue generated through service fees for investigation assignments across motor, household, travel, employer/public liability claims.
- Specialist Investigation Products: Specialized investigation products including credit hire validation, motor theft investigations, video investigations (EWIS Live), and track & trace services provided on a per-service or contract basis.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
ExamWorks Investigation Services product offering
Product offeringCore offering
ExamWorks Investigation Services provides specialist claims investigation services across the United Kingdom, including liability investigations, covert surveillance, fraud detection, cognitive interviewing, and litigation support. Investigations are delivered by a national field force using proprietary digital platforms such as EWIS Live, the Online Instruction System, the EWIS Client Portal, and go! Instant Reporting, with the work performed primarily for insurance companies, solicitors, banks, and retail clients.
Product overview
ExamWorks Investigation Services is a single unified claims investigation service rather than a platform-plus-modules architecture. The core offering combines multiple investigation service lines: Investigations (covering liability, motor theft, fire, travel, credit hire, employers/public liability, household/pet, track & trace, video, intervention, and catastrophic claims); Surveillance (mobile, static, unmanned, 24/7); Conversation Management (cognitive interviewing with sub-services for MOJ, household, motor theft, travel); Fraud Detection & Prevention (screening, investigations, profiling, application fraud, creditor, asset protection); and Litigation Services (insolvency, debt recovery, process serving, tracing). Supporting technology products include EWIS Live (mobile video evidence app), go! Instant Reporting Service (tablet-based field evidence), the Online Instruction System, and EWIS Client Portal. The company operates a national field force of employed inspectors supported by self-employed inspectors, all centrally managed.
Differentiator
Problem solved
Functional benefit
Brands
- EWIS Live: Investigation-based mobile app that turns video and photos captured on smart devices into reliable evidence for court use, featuring tamper-evident technology with GPS and SIM card watermarking.
- go! Instant Reporting Service
Products and services
- Claims Investigation Services UK-wide field investigation services that validate claims liability and gather court-ready evidence, delivered for insurance, legal, banking, and retail clients.
- Covert Surveillance Discreet, UK-wide covert surveillance conducted by trained investigators to collect evidence for suspect insurance claims, personal injury defence, and litigation matters.
- Fraud Detection Investigations Specialist investigations into suspected fraudulent activity across insurance, banking, and retail environments, producing evidence to support denial, recovery, or prosecution decisions.
- Cognitive Interviewing Specialist witness interviewing using cognitive interviewing techniques to elicit accurate, detailed, and court-ready statements from claimants, witnesses, and third parties.
- Litigation Support Services Investigative support for solicitors, in-house counsel, and litigation teams, including witness location, statement taking, and evidence gathering to support civil claims.
Quantifiable outcome
- Cognitive interviewing methodology able to validate honesty whilst simultaneously identifying risk and deception
- +3 more outcomes
Companies that use ExamWorks Investigation Services
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
ExamWorks Investigation Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature4 records
ExamWorks Investigation Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- ExamWorks UK (Parent Company)coreExamWorks Investigation Services is part of the wider Premex Group and global ExamWorks family. The company leverages global connections through its parent company ExamWorks UK for international operations across UK, Ireland, Channel Islands, Europe and beyond.
- Premex GroupcorePart of the wider Premex Group of companies. The Group includes Premex Services Limited, ExamWorks Investigation Services Limited, 3d Rehabilitation Limited, and other businesses under the ExamWorks UK brand.
- Insurance Fraud Investigators GroupminorIndustry body through which fraud screening database shares industry data for fraud detection purposes. EWIS has access to comprehensive databases including industry shared data through this group.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
ExamWorks Investigation Services competitors and assessment
Company assessmentBroad incumbents
- Charles Taylor Adjusting: Global loss adjusting and claims management provider with strong UK presence; competes with EWIS on field investigations, fraud detection and liability determination for insurers.
- KPMG Forensic (KPMG UK): Big Four forensic and investigations practice competing in insurance fraud, asset tracing and litigation support; competitive overlap particularly in fraud detection and complex claims investigations.
- Crawford & Company: Global third-party claims administrator offering field investigations, fraud detection and surveillance to insurers, directly comparable to EWIS's full-service claims investigation model but at far greater scale and geographic breadth.
- Sedgwick: Major global claims management provider with loss adjusting, investigation and fraud services to insurers; competes with EWIS in motor, liability and household claims handling across the UK and Europe.
- Davies Group: UK-headquartered professional services and claims management group providing claims handling, fraud investigation and customer service solutions to insurance clients, overlapping with EWIS's core insurance investigations offering.
Direct peers
- QuestGates: UK specialist claims investigation, loss adjusting and credit hire services firm; shares EWIS's focus on motor, fraud and liability investigations for UK insurers.
- Keoghs LLP: UK law firm specialising in insurance claims and investigation work for insurers, including fraud and liability matters; closely comparable service overlap with EWIS's insurance-sector investigation book.
- FRG (Forensic Risk Group): Specialist fraud and forensic investigation firm serving insurers and corporates, comparable to EWIS on surveillance, cognitive interviewing and insurance fraud investigations.
- McKenzie Intelligence Services: UK insurance investigation specialist providing field investigations, surveillance and fraud screening to insurers, with substantial product overlap against EWIS's investigation and surveillance services.
Others
- Premex Services: Sister company under the same Premex/ExamWorks UK group providing medico-legal reporting; useful reference point for group economics and shared services, rather than a market competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
ExamWorks Investigation Services social profiles
Digital presenceExamWorks Investigation Services compliance and trust
Trust signalCompliance2 records
ExamWorks Investigation Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
ExamWorks Investigation Services leadership team
Management profileNumber of profiles
ExamWorks Investigation Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ExamWorks Investigation Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ExamWorks Investigation Services
What does ExamWorks Investigation Services do?
ExamWorks Investigation Services provides specialist claims investigation services across the United Kingdom, including liability investigations, covert surveillance, fraud detection, cognitive interviewing, and litigation support. Investigations are delivered by a national field force using proprietary digital platforms such as EWIS Live, the Online Instruction System, the EWIS Client Portal, and go! Instant Reporting, with the work performed primarily for insurance companies, solicitors, banks, and retail clients.
Is ExamWorks Investigation Services a public or private company?
ExamWorks Investigation Services is a private company. It is classified as corporate owned and is currently operating.
When was ExamWorks Investigation Services founded?
ExamWorks Investigation Services was founded in 2006. It employs 51 to 100 people.
Where is ExamWorks Investigation Services based?
ExamWorks Investigation Services is headquartered in Bolton, United Kingdom, in the Europe region.
How does ExamWorks Investigation Services make money?
Two revenue lines are on record. Claims Investigation Services are the primary driver. The others are specialist Investigation Products.
Who are ExamWorks Investigation Services's main competitors?
Broad incumbents on record are Charles Taylor Adjusting, KPMG Forensic (KPMG UK), Crawford & Company, Sedgwick and Davies Group. Direct peers are QuestGates, Keoghs LLP, FRG (Forensic Risk Group) and McKenzie Intelligence Services. Premex Services is listed as an others.
Does ExamWorks Investigation Services have an API?
No public API is recorded for ExamWorks Investigation Services.
What industry is ExamWorks Investigation Services in?
ExamWorks Investigation Services's product category is Claims Investigation Services. Its primary akta.pro industry code is BPAKAEAD, Fraud Investigations & Claims Support (Insurance/Financial), with a secondary code of BPAKAEAF, Digital/Online Investigations & OSINT (Non-cyber). Its NAICS code is 561611 and its SIC code is 8111.