Gruppo Trade

What Gruppo Trade does

Gruppo Trade s.r.l. società unipersonale is an Italian Managed Services Provider founded in 2002 and headquartered in Milan, employing 90+ dedicated personnel across offices in Milan and Casacalenda. The company delivers integrated IT managed services to enterprise clients, including workplace management, NOC and SOC cybersecurity operations, data center and cloud services via Equinix ML2 colocation, and digital transformation consulting. Its service desk handles 500,000+ tickets annually, operates 24/7 with 99.99% SLA availability, and represents 80% of company revenue. Named enterprise customers span universities (Università Bocconi, Università Cattolica with 44,000+ students), healthcare (Policlinico San Matteo Pavia), retail (Kartell), insurance (Verti Assicurazioni), and transportation (Società Autostrade Italiana).

The company's core technology stack combines ITIL-based service management with proprietary tools including GT-AlertSystem (a customized Nagios-based monitoring platform) and AIMOKA, a generative AI conversational platform launched in 2024. AIMOKA employs RAG architecture, Human-in-the-Loop design, and a multi-model LLM strategy supporting 70+ languages across voice, chat, WhatsApp, email, and Teams channels. Specialized AIMOKA modules for AI Contact Center and AI Service Desk were introduced in 2025. The platform integrates bidirectionally with ServiceNow, Jira, CRM, and ERP systems via the proprietary DEX Gateway MCP protocol. Technology partnerships span Microsoft, VMware, Cisco, ServiceNow, ManageEngine, Veeam, Anthropic, ElevenLabs, Equinix, and Cyberoo.

Gruppo Trade operates a direct enterprise sales motion with dedicated account managers and service managers, delivering both remote and on-site support across Italy with SLAs up to 2 hours for on-site response. Revenue derives from managed services contracts (core), subscription-based cloud and data center services, professional services for digital transformation, and emerging subscription revenue from AIMOKA AI agent deployments. The company holds ISO 27001, ISO 20000 (second in Italy to achieve, 2009), ISO 9001, and SOC 2 Type II certifications. It is a privately held single-member limited liability company under Italian law with no disclosed external investors or funding rounds.

Name

Gruppo Trade

Legal name

Gruppo Trade s.r.l. società unipersonale

Website

https://gruppotrade.it

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

Gruppo Trade is an Italian Managed Services Provider delivering 24/7 IT help desk, NOC/SOC cybersecurity, and cloud services to enterprise clients, with a proprietary AIMOKA generative AI platform for conversational service desk and contact center automation.

Ownership category

akta.pro rank

Product category

Managed IT Services

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Governance, Risk & Compliance (GRC) Platforms (BPAEAPAA)

akta.pro secondary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Managed IT services
• IT infrastructure management
• AI conversational agents
• Cybersecurity operations
• Data center services

Headquarters

HQ city

Milano

HQ country

Italy

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Core managed services including workplace management, NOC/SOC operations, infrastructure monitoring, and help desk services. The service desk constitutes 80% of company revenue.
2. AI Conversational Agents (AIMOKA): AI agent deployment and management services for IT help desk, contact center, and customer care operations.
3. Data Center & Cloud Services: Colocation, IaaS, cloud backup, disaster recovery, and hybrid cloud infrastructure services.
4. Digital Transformation & IT Consulting: IT transformation, consulting services including GDPR compliance, ITIL/ISO 20000 implementation, and innovation lab services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Gruppo Trade is an Italian Managed Services Provider that delivers integrated IT operations outsourcing including workplace management, 24/7 NOC/SOC cybersecurity monitoring, data center and cloud services, and digital transformation consulting. Its proprietary AIMOKA platform adds a generative AI conversational agent layer that automates IT help desk, service desk, and customer care workflows for enterprise clients, processing 500,000+ tickets per year.

Product overview

Gruppo Trade is a Managed Services Provider from Italy offering an integrated portfolio combining managed IT services with AI-powered conversational agents. The core offering comprises Managed Services (workplace management, NOC/SOC, help desk), Data Center & Cloud (colocation at Equinix, IaaS, hybrid cloud), and Digital Transformation. The AI layer is anchored by AIMOKA, a technology-agnostic generative AI platform for building conversational agents. AIMOKA serves as the core platform enabling specialized agents for IT Service Desk and Contact Center, built on RAG architecture with multi-model LLM strategy and Human-in-the-Loop approach. Supporting products include GT-AlertSystem (Nagios-based monitoring), Cyberoo security suite (MDR, threat intelligence, observability), and innovation services with Adobe Experience Manager. The company operates 24/7 with 90+ staff managing 500,000 tickets annually across certifications including ISO 27001 and ISO 20000.

Differentiator

Problem solved

Functional benefit

Brands

• AIMOKA: AI conversational agents platform developed by Gruppo Trade for automating IT help desk, service desk, customer care, and contact center operations using generative AI with a Human in the Loop approach.

Products and services

• Managed Services Integrated managed IT services portfolio including workplace management, NOC/SOC security operations, help desk, and infrastructure monitoring. Delivered with 90+ dedicated staff across Milan and Casacalenda offices, handling 500,000+ tickets per year with 99.99% SLA. Targeted at mid-to-large Italian enterprises.
• Workplace Management Comprehensive workplace management including remote Help Desk, on-site support, VIP management, IMAC (Installation/Move/Add/Change), and hardware maintenance. The service desk component represents 80% of company revenue. For enterprise clients needing end-user IT support and device lifecycle management.
• NOC and SOC Services (MSSP) 24/7 Network Operations Center and Security Operations Center services for proactive infrastructure monitoring and cybersecurity threat detection and response. Includes GT-AlertSystem (Nagios-based) monitoring, vulnerability assessment, penetration testing, MDR via Cyberoo suite (CYPEER, CSI, NEMEESI GDPR, CROONO, HYPERIOON), SIEM, IDS/IPS, DLP, and firewall integration. For enterprise clients requiring continuous infrastructure and security oversight.
• AIMOKA AI Platform Proprietary generative AI platform for building conversational agents that automate IT help desk, service desk, and customer care. Built on technology-agnostic modular architecture using RAG and multi-model LLM strategy. Supports 70+ languages across voice, chat, WhatsApp, email, and Teams. Human-in-the-Loop approach where AI augments rather than replaces human operators.
• AIMOKA AI Contact Center Specialized AI agent for hybrid contact centers managing inbound and outbound calls in natural language. Reduces operational costs and improves customer experience by handling complex inquiries, routing intelligently, and seamlessly transferring to human specialists with full context. Integrates with ITSM, CRM, and Microsoft 365 via MCP and REST API.
• AIMOKA AI Supporto IT (IT Service Desk) Specialized AI agent for IT help desk, ticketing, and user support. Automates ticket opening, classification, and resolution 24/7. Manages escalations to human technicians and external suppliers with full conversation context transfer. Integrates with service desks, ITSM platforms, and enterprise systems.
• Data Center and Cloud Services

Quantifiable outcome

• 500,000+ tickets managed annually
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability8 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core.

• CyberoocoreTechnology or IntegrationPartnership with Cyberoo SPA for cybersecurity solutions including Cyber Security Suite (MDR), CYPEER, CSI (Cyber Security Intelligence), NEMEESI (GDPR compliance with Blockchain), CROONO (network optimization), and HYPERIOON (Observability). Combined SOC operations 24/7.
• EquinixcoreTechnology or IntegrationData center colocation at Equinix ML2 in Milan. Equinix is the world's largest IBX data center and colocation provider present in 52+ countries. Provides enterprise-grade infrastructure, power continuity, cooling, physical security, and internet connectivity.
• AnthropiccoreTechnology or IntegrationTechnology partner providing LLM models for AIMOKA AI conversational platform. Listed among technology partners on company website.
• ElevenLabscoreTechnology or IntegrationTechnology partner providing voice AI capabilities for AIMOKA conversational agents. Listed among technology partners on company website.
• VMwarecoreTechnology or IntegrationTechnology partner for virtualization infrastructure. VMware Enterprise Plus environment for cloud and data center services with full redundancy.
• MicrosoftcoreTechnology or IntegrationTechnology partner for productivity software, Teams integration, Azure services, and Microsoft 365 integration with AIMOKA platform.
• ManageEnginecoreTechnology or IntegrationTechnology partner for Service Desk and Endpoint Management solutions. Team has certified resources with experience in installation, configuration, and management.
• ServiceNowcoreTechnology or IntegrationIntegration partner for ITSM platform. AIMOKA agents can integrate with ServiceNow for ticket management and workflow automation.
• VeeamcoreTechnology or IntegrationTechnology partner for backup and replication solutions used in data center and cloud services including VM backup and disaster recovery.
• CiscocoreTechnology or IntegrationNetwork infrastructure partner providing switches and networking equipment for cloud infrastructure and data center operations.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

• Facebookfacebook.com/gruppotrade

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gruppo Trade