2gether Support Solutions

What 2gether Support Solutions does

2gether Support Solutions is a wholly-owned subsidiary of East Kent Hospitals University NHS Foundation Trust (EKHUFT), established in April 2018 to deliver integrated facilities management services across the Trust's NHS hospital estate. Operating from its headquarters at William Harvey Hospital in Ashford, Kent, the company provides services under a 25-year contract spanning five NHS hospital sites, approximately 210,000 square metres of estate, and a user base of over 1 million patients and 8,000 staff annually. Its service portfolio covers estates and property maintenance, capital project delivery (£120m of projects completed over the past five years, including the QEQM Emergency Department build), managed equipment services for 33,000+ medical devices, laundry (6 million+ items per year), procurement, catering and retail, BICSc-accredited cleaning, switchboard operations (14,000+ weekly calls), portering, logistics, health and safety, and car parking management. The workforce of 1,001-5,000 staff includes 440+ BICSc-trained cleaning operatives and operates under apprenticeships and structured training programmes.

The company's business model is fundamentally that of a captive services subsidiary: revenue flows primarily from a single long-term contract with its parent NHS Trust, with services scoped, priced, and delivered as an extension of the Trust's internal operations. Pricing is contract-based rather than transactional, and go-to-market is effectively internal to EKHUFT. Limited commercial third-party facilities services have been introduced as a diversification channel, but no material external revenue base is disclosed. Recent board appointments of private-sector executives suggest an intent to develop commercial capabilities, though the core economics remain tied to a single institutional customer under a contractually long-duration framework that limits both upside volatility and downside churn.

Name

2gether Support Solutions

Legal name

2gether Support Solutions Limited

Website

https://2gethersupportsolutions.org

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

2gether Support Solutions is a wholly-owned subsidiary of East Kent Hospitals NHS Foundation Trust that delivers integrated facilities management across five NHS hospital sites in East Kent. It serves over 1 million patients and 8,000 staff annually under a 25-year contract.

Ownership category

akta.pro rank

Product category

Healthcare Facilities Management

NAICS

Facilities Support Services (56121)

SIC

Services-Facilities Support Management Services (8744), Services-Health Services (8000)

akta.pro primary industry

Hospital Shared Services, GPOs & System Support Organizations (HLAFAAAO)

akta.pro secondary industries

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Home Healthcare & DME Delivery (Oxygen, Supplies) (TLAAAIAE), Healthcare Facility Shuttle Services (Non-Medical) (TLAFAJAG)

Keywords

• Healthcare facilities management
• NHS support services
• Managed equipment services
• Hospital estates maintenance
• Commercial laundry services

Headquarters

HQ city

Canterbury

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Facilities Management Services: Recurring facilities management services under a 25-year contract with East Kent Hospitals NHS Foundation Trust. Services include Estates and Facilities Management, Procurement, Managed Equipment Services, Laundry and Car Parking Management.
2. Commercial Third-Party Services: Delivers commercial services to third parties in addition to core NHS contract, generating additional revenue streams.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

2gether Support Solutions delivers integrated healthcare facilities management and support services to East Kent Hospitals University NHS Foundation Trust under a 25-year contract across five hospital sites. Services span estates and property maintenance, managed equipment services (RFID tracking of ~33,000 medical devices), laundry (6M+ items annually), procurement, catering (serving 1M+ patients), BICSc-accredited cleaning, switchboard, portering, logistics, health & safety, capital projects, and car parking management.

Product overview

2gether Support Solutions is a wholly-owned subsidiary of East Kent Hospitals University NHS Foundation Trust, providing essential support services across five hospital sites. The company operates under a 25-year contract delivering integrated facilities management through multiple service lines: Estates & Property Maintenance (including £120m capital projects), Managed Equipment Services (33,000+ medical devices), Laundry Services (6M+ items annually), Procurement, Catering & Retail (1M+ patients served), Cleaning (BICSc accredited), Switchboard (14,000+ calls/week), Portering, Logistics, Health & Safety, and Car Parking Management. The company also runs comprehensive Apprenticeship Programs spanning Level 2-6 qualifications and has invested in Electric Fleet Vehicles for sustainable logistics operations. Services are delivered across William Harvey Hospital (Ashford), Queen Elizabeth The Queen Mother Hospital (Margate), Kent and Canterbury Hospital, Buckland Hospital (Dover), and Royal Victoria Hospital (Folkestone).

Differentiator

Problem solved

Functional benefit

Products and services

• Estates and Facilities Management Comprehensive management of hospital estates including buildings, boiler rooms, pathways and gardens to keep patient and staff environments safe across five NHS hospital sites.
• Managed Equipment Services Electronics and medical engineering teams supply, service, maintain and RFID track approximately 33,000 medical devices across East Kent hospital sites.
• Laundry Services Processes over 6 million items per year for East Kent hospitals and customers, providing vital linen service to support patient experience.
• Procurement Ordering and delivery of goods, equipment and services from selected suppliers, achieving value for money through aggregated volumes and standardized sourcing across East Kent hospital sites.
• Catering & Retail Award-winning catering services to over one million patients annually, providing tailored inpatient menus alongside hospital restaurants and cafes; includes IDDSI texture-modified food training for dysphagia patients.
• Cleaning Services Clinical and non-clinical environment cleaning to highest standards, delivered by Accredited Training Members of the British Institute of Cleaning Science (BICSc) with 440 domestic operatives trained across five hospital sites.
• Switchboard Services Central switchboard handling over 14,000 calls weekly from a central hub using innovative technology to support hospitals' 24/7 operation.
• Portering Services Safe movement of patients, equipment and materials supporting them to get to appointments, diagnostic tests and wards within hospital environments.
• Logistics Services Transports blood samples and supplies around East Kent county and NHS system daily, collecting from approximately 140 surgeries/clinics daily on blood collection routes.
• Capital Projects Delivery of hospital capital projects including QEQM Emergency Department expansion, new ITU construction at William Harvey Hospital, and the Children's Assessment Centre, with £120 million delivered over the last 5 years and £30 million QEQM/WHH emergency department project funded by NHS England capital funding.
• Multi-Skilled Maintenance Services Mechanical and electrical maintenance, statutory compliance, and building fabric works across hospital sites including fire door inspections, emergency lighting, water safety systems, HVAC, electrical systems, plumbing, fire alarms, and medical gas systems.
• Health & Safety Services Health and safety expertise, training and resources providing services for over one million patients and eight thousand staff annually across customer sites.
• Car Parking Management Parking and Traffic Support Officers ensuring patients, visitors and staff can park safely at hospitals, handling approximately 2.5 million 'parks' every year across hospital sites.
• Residential & Student Accommodation Cost-effective residential staff and student accommodation in Ashford, Canterbury and Margate, plus short-term accommodation for specific needs.

Quantifiable outcome

• Reduced single-use bottled water from 650,000 to below 30,000 bottles annually
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Andy Cullum (The IDDSI Guy)coreStrategic or Co-development Partner · 9 April 2025Working with Andy Cullum to train catering teams on IDDSI (International Dysphagia Diet Standardisation Initiative) framework for texture-modified foods. Training focuses on creating nutritious, safe, and tasty meals for patients with swallowing difficulties.
• British Institute of Cleaning Science (BICSc)coreStrategic or Co-development Partner · 1 September 2020Partnership for training domestic operatives to BICSc 'License to Practice' standard across five hospital sites. 2gether was first organization to be trained on BICSc version three and first Trust to go live with the BICSc app for electronic assessments.
• East Kent CollegecoreStrategic or Co-development PartnerEducation partnership providing apprenticeship opportunities across various organizational functions including facilities, estates, and corporate services.
• Canterbury Christ Church UniversitycoreStrategic or Co-development PartnerHigher education partnership for degree-level apprenticeships including Chartered Manager Degree Apprenticeship and other advanced programs.
• MTX (Modern Method of Construction)minorImplementation/ SI/ Consulting PartnerConstruction partner for fast-track hospital building projects using Modern Method of Construction (MMC) techniques.
• Gardiner & TheobaldminorImplementation/ SI/ Consulting PartnerConsulting project management for hospital construction projects including ITU builds.
• Square GainminorStrategic or Co-development PartnerPartner in zero carbon NHS buildings project using innovative technologies including laser scanning, thermal imaging and air testing.
• Carbon Free GroupminorStrategic or Co-development PartnerPartner in sustainability initiative achieving zero carbon within older NHS buildings without new construction.

Scale indicators12 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Mitie: One of the UK's largest facilities management providers with a dedicated healthcare division serving NHS Trusts; comparable service lines (cleaning, portering, estates) but operates as a private-sector outsourcer rather than NHS WOS.
• Sodexo Healthcare: Global facilities management and food services group with substantial NHS and UK healthcare contracts covering catering, cleaning, portering, and estates — directly comparable services but at much larger scale and as a private commercial operator.
• Serco: International public services outsourcer with NHS facilities management, cleaning, and soft services contracts; comparable in scope to2gether's integrated FM offering but as a private contractor rather than NHS subsidiary.
• ISS A/S: Global facility services group with UK healthcare contracts across cleaning, catering, support, and security; comparable service portfolio to 2gether but at multinational scale and as a private-sector outsourcer.
• Compass Group (Medirest): Major UK contract caterer and facilities services provider; its Medirest healthcare division delivers catering, cleaning, and patient feeding services to NHS Trusts, overlapping with 2gether's catering and soft-FM lines.
• NHS Property Services: Government-owned company that manages, maintains, and develops NHS estate across England at much greater scale and breadth; overlapping facilities management scope but operating at a national, multi-Trust level rather than as a single-Trust WOS.

Direct peers

• Essentia: Wholly-owned subsidiary of Guy's and St Thomas' NHS Foundation Trust providing estates and facilities management, capital projects, and clinical engineering services across multiple NHS hospital sites.
• Synchronicity Care Solutions: Wholly-owned subsidiary of Northumbria Healthcare NHS Foundation Trust delivering integrated facilities management, estates, and support services across multiple hospital sites — structurally identical NHS WOS FM model to 2gether.
• KFM (King's Facilities Management): Wholly-owned subsidiary of King's College Hospital NHS Foundation Trust delivering estates, facilities, procurement, and managed equipment services to a major NHS Trust — direct operational analogue of 2gether in London.

Emerging players

• OCS Group: UK facilities services specialist with NHS healthcare cleaning, security, and soft-FM contracts; comparable in scope of services provided to 2gether but as a private-sector competitor rather than integrated NHS WOS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/2getherSupport
• LinkedInlinkedin.com/company/2gether-support-solutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 2gether Support Solutions