Community & Family Resources

What Community & Family Resources does

Community & Family Resources is a private non-profit behavioral health organization headquartered in Fort Dodge, Iowa, delivering substance use treatment, mental health services, problem gambling treatment, prevention education, recovery housing, and an Employee Assistance Program branded as Synchrony. It operates 16 or more physical sites across 12 Iowa counties, anchored by regional hubs in Fort Dodge, Des Moines, and Iowa City, with the Des Moines-based Grays Woods Recovery Center in development for a 2027 opening. The organization is part of the Iowa Department of Public Health Integrated Provider Network, is CARF-accredited for outpatient treatment, and is an authorized Iowa DOT provider of mandatory OWI evaluations.

The underlying technology stack is conventional healthcare IT rather than proprietary platform technology. It comprises a secure patient portal with digital intake forms (MAST, DAST, PHQ-9, GAD-7, gambling SBIRT, MDQ) available in English and Spanish, integrated with third-party NextStep MS; HIPAA and 42 CFR Part 2-compliant telehealth and distance-treatment delivery via secure webcams; and standard care-coordination workflows across residential, outpatient, and recovery housing programs. Evidence-based treatment curricula (Prime for Life, Living in Balance, CBT, Matrix, DBT, Motivational Interviewing, TF-CBT, EMDR, 12-step facilitation) and peer recovery coaches anchor the clinical model.

CFR generates revenue through a mix of Iowa Medicaid (Title-19) and private insurance billing, sliding-fee-scale self-pay, court-mandated OWI assessment fees filed with the Iowa DOT, employer EAP contracts through Synchrony, and government grants from IDPH, SAMHSA, and the Iowa State Opioid Response program. The go-to-market combines walk-in same-day access at multiple clinics, scheduled outpatient appointments, telehealth, healthcare and court referrals, and direct employer EAP contracts, with the organization explicitly stating that no client is denied services due to inability to pay.

Name

Community & Family Resources

Legal name

Community & Family Resources

Website

https://cfrhelps.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Community & Family Resources is a Fort Dodge, Iowa-based non-profit behavioral health organization operating 16+ sites across 12 counties, delivering substance use, mental health, problem gambling, prevention, recovery housing, and Synchrony EAP services funded by IDPH, SAMHSA, Medicaid, and employer contracts.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Behavioral Health & Substance Use Public Health Programs (BPAIAJAK), Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

Keywords

• Behavioral health services
• Substance use treatment
• Mental health counseling
• Problem gambling treatment
• Recovery housing services

Headquarters

HQ city

Fort Dodge

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Insurance Billing: CFR accepts Iowa Medicaid (Title-19) and most private insurance companies. The organization contacts insurers to seek precertification for services. Client information is released to health insurance companies or third-party payors for authorization and assignment of insurance benefits.
2. Sliding Fee Scale Services: Services offered on a sliding-fee scale based on family income for those who qualify, potentially resulting in significant fee reductions. This ensures access for uninsured or underinsured individuals.
3. Employee Assistance Program (EAP): Synchrony EAP program provides counseling and support services to employers' employees. Services include confidential counseling, education, referral services, crisis intervention, management consultations, and training. Employers contract with Synchrony for pre-determined no-cost sessions.
4. Court-Mandated OWI Assessments: CFR is a provider of mandatory OWI (Operating While Intoxicated) evaluations as required by the Iowa Department of Transportation. Fees must be paid in full and DOT filing occurs upon completion criteria being met.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Community & Family Resources is a non-profit behavioral health organization that delivers a full continuum of substance use treatment (detox, residential, outpatient, MAT), mental health therapy and psychiatry, problem gambling services, prevention and education, and recovery housing across Iowa. Services are funded by Iowa Department of Public Health/Human Services and U.S. HHS SAMHSA, and are delivered in person at 16+ Iowa locations and via telehealth, with sliding fee scale and insurance billing.

Product overview

Community & Family Resources operates as a behavioral healthcare organization offering a comprehensive suite of substance use, mental health, and gambling treatment services across Iowa. The portfolio includes a core continuum of residential treatment (Fort Dodge, Des Moines, Iowa City), outpatient services, and same-day access evaluations. Supporting services include detoxification, sobering services, specialized programs (DBT, MAT, distance treatment), prevention/education, professional development training, and recovery housing. The organization also provides Synchrony EAP (Employee Assistance Program) and specialized adolescent services through the STARS program. Services span from intensive 24/7 residential care to outpatient counseling, with telehealth and distance treatment options extending access statewide.

Differentiator

Problem solved

Functional benefit

Brands

• Synchrony: Employee Assistance Program (EAP) branded under the name Synchrony, offering confidential counseling, education, and referral services for local employers and their employees in Iowa City.

Products and services

• Medically Monitored Intensive Inpatient (Detox) Services 24-hour medically supervised detoxification services at the Fort Dodge campus and Iowa City GuideLink Access Center, with nursing staff supervised by a Medical Director. Designed for individuals needing safe withdrawal management from alcohol or other substances.
• Residential Substance Use Treatment Services Adult and adolescent residential treatment programs in Fort Dodge, Des Moines, and Iowa City providing 50+ hours per week of group therapy, individual counseling, education, and recreation. Includes the STARS adolescent program. For individuals with substance use disorders requiring 24/7 structured care.
• Outpatient Substance Use Treatment Services Evaluation and assessment, Intensive Outpatient (IOP), Extended Outpatient (EOP), same-day access walk-in evaluations, MAT combination treatment, and specialty programming for adolescents, gender-specific groups, co-occurring disorders, and OWI clients. For individuals with substance use disorders who do not require residential care.
• Mental Health Services Comprehensive mental health treatment including therapy, counseling, outpatient psychiatry, medication management, trauma-informed care, DBT, PTSD therapy, and EAP services, available in individual, group, couple, and family formats. CARF accredited. For adults and adolescents experiencing depression, anxiety, trauma, PTSD, bipolar disorder, and other mental health conditions.
• Problem Gambling Services
• Same Day Access
• Sobering Services
• Prevention and Education Services
• Professional Development
• Synchrony Employee Assistance Program (EAP)
• Recovery Housing
• Specialized Services
• Recovery Support Services

Quantifiable outcome

• 88% of clients agreed/strongly agreed they were treated with respect by all staff (FY25)
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• UCS HealthcarecoreStrategic or Co-development PartnerPartnership for Medication-Assisted Treatment (MAT) prescription services. UCS Healthcare provides MAT prescription medication at CFR's Fort Dodge, Ames, and Des Moines locations while CFR provides counseling treatment programs. CFR offers MAT prescription medication directly at the Iowa City location.
• Iowa Department of Public Health (IDPH)coreStrategic or Co-development PartnerCFR is part of the IDPH Integrated Provider Network. Services are funded by IDPH and U.S. Dept. of Health and Human Services SAMHSA. IDPH provides regulatory oversight and funding for substance use and mental health services.
• U.S. Department of Health and Human Services SAMHSAcoreStrategic or Co-development PartnerFederal funding through Substance Abuse and Mental Health Services Administration. Supports CFR's integrated provider network and behavioral health services across Iowa.
• Iowa Department of TransportationcoreStrategic or Co-development PartnerCFR is an authorized provider of mandatory OWI (Operating While Intoxicated) evaluations required by Iowa DOT. Assessment and treatment completion reports are filed to DOT upon client completion criteria.
• United Way of Johnson & Washington CountiesminorStrategic or Co-development PartnerCommunity partnership supporting CFR's Eastern Iowa operations and prevention services in Johnson and Washington Counties.
• Iowa State Opioid Response (SOR) Grant ProgramcoreStrategic or Co-development PartnerSpecialized grant funding supporting recovery support services for individuals with opioid or stimulant use disorders through peer recovery coaching and related services.
• State Opioid Response-Corrections Liaison (SOR-CL) GrantcoreStrategic or Co-development PartnerGrant focusing on assisting individuals with opioid or stimulant use disorders who have recently been or will soon be released from incarceration.
• SAMHSA (for recovery definition)minorStrategic or Co-development PartnerCFR references SAMHSA's definition of recovery as a guiding principle. Recovery is defined as 'a process of change through which individuals improve their health and wellness, live self-directed lives, and strive to reach their full potential.'
• Prevention Research InstituteminorStrategic or Co-development PartnerLicensed use of Prime for Life Curriculum for the 12-hour drunk driving school/OWI education program. Curriculum teaches individuals how to reduce risk for drinking.
• GuideLink CentercoreStrategic or Co-development PartnerCo-location partnership at Iowa City GuideLink Access Center for sobering services, detox referrals, and integrated behavioral health access. CFR provides sobering services and detox at this location.
• Boone County Social Services/Veterans' AffairsminorChannel Partner/ Reseller/ DistributorCFR's Boone office relocated into Boone County Social Services/Veterans' Affairs building effective March 31, 2026, enabling co-location of services.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Heartland Family Service: Iowa and Nebraska non-profit human services agency offering behavioral health, substance use, and family support services. Comparable full-continuum approach and reliance on government grants, with similar sliding-fee and EAP models.
• Orchard Place: Des Moines non-profit providing child and adolescent behavioral health services including residential treatment and outpatient counseling. Direct competitor for adolescent referrals and CARF-accredited programs in Iowa's largest metro.
• UCS Healthcare: Iowa non-profit specializing in medication-assisted treatment (MAT) for opioid use disorder. Direct operational partner (CFR provides counseling while UCS provides MAT prescription at shared sites), making it both a peer and a partner.
• Prairie Ridge Integrated Behavioral Healthcare: Iowa-based non-profit behavioral health provider serving north-central Iowa with outpatient mental health, substance use treatment, and crisis services. Directly comparable service portfolio and Iowa non-profit funding model, though smaller geographic footprint.
• Tanager Place: Cedar Rapids-based non-profit providing behavioral health, substance use, and residential treatment for children and adolescents. Comparable in running residential and outpatient programs with grant funding, and overlaps with CFR's STARS adolescent program.
• Eyerly Ball Community Mental Health Services: Des Moines-based non-profit providing outpatient mental health, substance use, and crisis services. Directly competes with CFR in Central Iowa for outpatient referrals and shares Iowa HHS contract funding sources.
• Foundation 2 Crisis Services: Iowa-based non-profit operating crisis hotlines, mobile crisis response, and crisis stabilization. Comparable funding model and mission scope; complements CFR's detoxification and sobering services in Eastern Iowa.

Broad incumbents

• Compass Health Network: Large non-profit community mental health center serving Missouri with outpatient mental health, substance use, and crisis services. Comparable CCO-style integrated behavioral health model, though at significantly larger scale.
• Bridgeway Behavioral Health: Non-profit behavioral health provider in Missouri and Iowa offering outpatient, residential, and recovery housing for mental health and substance use. Comparable continuum-of-care model but operates across multiple states with broader payer mix.

Regional players

• House of Mercy: Des Moines-based non-profit providing residential addiction treatment for women and supportive housing. Comparable residential SUD model in Central Iowa but specialized to a narrower population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cfrhelps
• Facebookfacebook.com/cfrhelps
• LinkedInlinkedin.com/company/community-and-family-resources

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community & Family Resources