What i-TEC does

i-TEC is a Japanese retail information technology solutions provider established in October 2007 and headquartered in Nagaoka City, Niigata Prefecture, operating as a wholly-owned subsidiary of Axial Retailing Group, which runs supermarket chains (Harashin, Naruse, Fressay) across the Niigata region. The company builds and licenses software that automates and integrates front-line and back-office operations for supermarket and drugstore chains, with its flagship OrderPartner suite covering four modular deployments: AI-powered demand forecasting and auto-ordering, an Electronic Order Board (EOB) deployed across 1,900+ stores and 100+ companies, a handheld PDA ordering terminal, and a fresh-produce ordering workflow. Adjacent products include Delica Navi (in-store deli planning), Deli Cube (central kitchen management), RebateCore (rebate contract management), an LSP labor scheduling solution, and information security services including vulnerability diagnostics and ISMS certification support. The AI demand forecasting engine uses a six-factor hybrid model that combines statistical analysis with inventory threshold logic, deployed in production at Axial Retailing where it has reportedly reduced stockouts by 25% and ordering work hours by 55%.

Name

i-TEC

Legal name

株式会社アイテック

Website

https://itecinc.jp

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

i-TEC is a Japanese retail IT solutions provider and wholly-owned subsidiary of supermarket operator Axial Retailing. It serves supermarket and drugstore chains with its OrderPartner ordering suite, deli management systems, rebate management, and security services across central and eastern Japan.

Ownership category

akta.pro rank

Headquarters

HQ city

Nagaoka

HQ country

Japan

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. ソフトウェア開発・導入サービス: Custom software development and implementation services for retail store ordering systems, prepared food management, and rebate management. Development covers requirements definition through testing and deployment. Revenue from project-based implementation fees and customization work.
2. パッケージソフトウェアライセンス: Sale of software packages including OrderPartner, Delica Navi, Deli Cube, RebateCore, and LSP systems. Software licensing model for enterprise deployments.
3. セキュリティサービス: Information security services including vulnerability assessments, cloud security diagnostics, email security training, and ISMS certification support.
4. 保守サポートサービス: Ongoing maintenance and support services for deployed systems, ensuring continued operation and system optimization.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels4 records

Core offering

i-TEC develops and licenses a retail management software suite purpose-built for Japanese supermarket and drugstore chains. Its flagship OrderPartner platform unifies AI-driven demand forecasting, electronic order boards, PDA handheld operations, and fresh produce ordering on Windows, Android, and iOS, complemented by LSP labor scheduling, Delica Navi deli planning, Deli Cube central kitchen management, RebateCore rebate contract management, and information security services. Solutions are sold as enterprise packages with customization, implementation, and ongoing support.

Product overview

i-TEC provides a comprehensive retail IT solutions portfolio focused on the supermarket industry. The core offering is OrderPartner (オーダーパートナー), a unified store ordering platform available in four specialized modules: AI自動発注 (AI automatic ordering with demand forecasting), EOB (electronic ordering board), PDA (handheld ordering), and 生鮮発注 (fresh produce ordering). Additional solutions include LSP人時管理 for labor scheduling, Delica Navi for in-store deli planning, Deli Cube for deli processing center management, and RebateCore for rebate contract management. The company also offers information security services and maintains extensive development achievements for its parent Axial Retailing Group. Solutions are available both as integrated enterprise packages and as individual deployments.

Differentiator

Problem solved

Functional benefit

Brands

• OrderPartner Gen3（ジェンスリー）: 第三世代の店舗発注ソリューション
• RebateCore（リベートコア）
• Delica Navi（デリカナビ）
• Deli Cube（デリキューブ）

Products and services

• OrderPartner Gen3 (店舗発注ソリューション OrderPartner 第三世代) Third-generation unified store ordering platform combining AI demand forecasting, EOB electronic ordering terminals, PDA handheld operations, and fresh produce ordering in a single multi-device web application for Windows, Android, and iOS. Designed for supermarket and drugstore chain store staff and operations managers.
• OrderPartner AI Auto-Ordering (AI自動発注) AI-powered demand forecasting automatic ordering system that predicts retail demand at the SKU level and automates store replenishment decisions using a hybrid engine combining statistical analysis and inventory-based ordering point methods. Achieved 25% stockout reduction and 55% work hour reduction at Axial Retailing. For supermarket operations and procurement teams.
• OrderPartner EOB (Electronic Order Board) Electronic ordering tablet system providing real-time sales data, markdown/discard analytics, last-sale timestamps, and sales forecasts on a single screen. Industry-leading deployment to approximately 100 companies and 1,900 stores. For supermarket store ordering staff and operations managers.
• OrderPartner PDA Store Operations System (PDA店舗業務システム) Handheld terminal solution consolidating ordering, price checking, stock transfers, returns, disposal registration, inventory correction, and performance tracking. Supports offline operations via WiFi on Windows, Android, and iOS. For supermarket store operations staff.
• OrderPartner Fresh Produce Ordering (OrderPartner 生鮮発注) Fresh produce ordering solution managing the comprehensive fresh goods procurement workflow across store, headquarters, and supplier locations, with market price tracking and optimal product selection. For supermarket fresh produce teams and head office procurement.
• LSP Labor Scheduling and Time Management Solution (LSP人時管理ソリューション) Labor scheduling and time management solution for retail operations. Integrates POS data, shift management, and budget data with automatic register scheduling, staff assignment optimization by department, attendance management, and labor productivity analytics. For supermarket operations and HR teams.
• Delica Navi (インストア惣菜 計画発注支援システム) In-store prepared food (deli) planning and ordering support system managing recipes, sales planning by time slot, ingredient ordering, product name cards, work instructions, and performance analysis. For supermarket deli department managers and head office deli planners.
• Deli Cube (惣菜加工センター管理システム) Central kitchen (deli processing center) management system covering recipe management, material expansion, production planning, manufacturing instructions, ingredient ordering, shipping, and sales performance tracking for prepared food processing centers. For central kitchen managers and head office food production teams.
• RebateCore (リベート管理システム) Rebate contract management system providing four key visualizations (contract status, achievement progress, accounts receivable, and business partner information sharing), approval workflows, and Excel data import. For retailer accounts payable, merchandising, and head office finance teams managing many supplier contracts.
• Information Security Services (情報セキュリティサービス) Security services including web application vulnerability diagnosis, cloud security assessment (AWS/Azure/GCP), targeted email attack training, quick online assessment, and ISMS certification support. For retail IT and security teams.
• Fresh EDI System Package Version (新生鮮EDIシステム パッケージ版) Fresh goods electronic data interchange (EDI) system in package form for fresh produce ordering and distribution management between retailers, wholesalers, and suppliers. For fresh produce procurement teams in supermarket chains.

Quantifiable outcome

• 品切れ25%削減、作業時間55%削減 (25% stockout reduction, 55% work hour reduction with AI auto-ordering)
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• 株式会社ブロードバンドセキュリティcoreTechnology or Integration · 3 August 2021Security partnership for vulnerability diagnosis solutions. Collaboration combines BB Securities' security assessment technology with i-TEC's retail industry expertise. Services include web application vulnerability diagnosis for online shopping sites and corporate web applications, cloud infrastructure (AWS) security diagnosis.
• 株式会社日立ソリューションズ東日本coreTechnology or Integration · 15 July 2021Partnership for ForecastPro demand forecasting engine used in OrderPartner AI auto-ordering system. Hitachi Solutions East provides the forecasting engine while i-TEC integrates it into retail-specific ordering solutions. Joint seminars conducted on demand forecasting utilization.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Fujitsu Limited: Major Japanese IT services and systems vendor with a dedicated retail vertical covering store operations, supply chain, and ERP. Competes with i-TEC for supermarket chain digital transformation mandates but from a full-stack, multi-industry platform position.
• NEC Corporation: Large Japanese IT vendor offering retail-industry solutions including POS, store operations, and supply chain systems as part of a broad enterprise portfolio. Comparable to i-TEC as a domestic competitor for Japanese supermarket chain IT contracts, but at much larger scale and with broader offerings.
• NTT Data Group: Largest Japanese IT services vendor with extensive retail industry practice spanning POS, supply chain, and core systems. Comparable to i-TEC as a Japanese supermarket IT competitor but with substantially broader service portfolio and enterprise customer reach.
• BIPROGY Inc. Major Japanese enterprise IT services and system integrator with retail industry solutions. Comparable to i-TEC in serving supermarket and retail chains with integration and bespoke software services, and a listed technology partner of i-TEC.
• Hitachi Solutions: Japanese IT solutions provider with retail and distribution industry offerings built on Microsoft and proprietary platforms. Comparable to i-TEC in targeting Japanese supermarket chains with digital transformation solutions, and a partner of i-TEC for demand forecasting integration.
• TIS Inc. Japanese independent IT services company with diversified industry coverage including retail and distribution. Comparable to i-TEC as a domestic SI/IT services vendor that competes for retail chain software development contracts, though TIS serves a much broader industry mix.

Direct peers

• Toshiba Tec: Major Japanese provider of POS, receipt/label printing, and retail IT solutions. Directly comparable to i-TEC in serving Japanese supermarket and convenience store chains with store-level retail technology, and also a listed technology partner of i-TEC at customer sites.
• Ishida Co., Ltd. Leading Japanese manufacturer of retail weighing, packaging, and checkweighing equipment with integrated retail software. Comparable to i-TEC in the supermarket back-office and fresh goods handling space, and a listed integration partner of i-TEC's solutions.
• Teraoka Seiko: Japanese manufacturer of retail weighing, pricing, and POS systems widely deployed in Japanese supermarkets. Comparable to i-TEC as a domestic retail-technology vendor serving supermarket back-office and front-of-store workflows, though focused more on hardware and weighing integration.
• Sharp Corporation (Business Solutions): Provides POS terminals, receipt printers, and retail IT systems to Japanese supermarket and convenience store operators. Comparable to i-TEC in addressing the Japanese supermarket store-operations technology stack at the chain level.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about i-TEC