Diabetes WA
Diabetes WA is a Western Australian non-profit peak body, founded 1965, delivering diabetes education, telehealth, and clinical services to ~246,000 people with diabetes through NDSS-funded programs, three clinics, and a statewide helpline.
- Company typePrivate
- Founded1965
- HeadquartersSubiaco, Australia
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Diabetes WA does
Diabetes WA is a non-profit peak body founded in 1965 and headquartered in Subiaco, Western Australia, delivering diabetes education, clinical support, and advocacy to the state's diabetes population of approximately 246,212 people. The organization operates a multi-channel service portfolio including a weekday telephone helpline (1300 001 880), a free Telehealth service for rural and remote Western Australia, and the Diabetes WA Clinic with face-to-face and virtual appointments at three locations (Subiaco, Maddington, Port Hedland) staffed by credentialled diabetes educators, dietitians, and exercise physiologists. Its core technology is a telehealth platform that enables remote consultations, paired with structured programs such as DESMOND and myDESMOND (type 2 self-management), the LISTEN program (mental health support via Problem-Solving Therapy for diabetes distress), and Beat It (group exercise and lifestyle).
Diabetes WA's business model is funded through a combination of NDSS (National Diabetes Services Scheme) government grants for program delivery, Western Australia state government funding, individual and corporate donations, planned giving (bequests), paid memberships, and online shop sales of diabetes-related products. Most clinical programs are free for NDSS registrants. Distribution occurs through direct service delivery, NDSS referral pathways, healthcare provider referrals (including Diabetes WA Connect for GP support and endocrinologist case conferences), and community information sessions. The organization pursues formal advocacy for subsidized access to diabetes technology (CGM, automated insulin delivery) through campaigns such as Unite for Tech, and holds partnerships with ACBRD, KAMS, Curtin University, Abbott Australasia, Ypsomed Australia, Sanofi, Breakthrough T1D, and ProGenis Pharmaceuticals.
Diabetes WA firmographics
Firmographics- Name
- Diabetes WA
- Legal name
- Diabetes WA
- Website
- https://diabeteswa.com.au
- Company type
- Private
- Founded year
- 1965
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Diabetes WA is a Western Australian non-profit peak body, founded 1965, delivering diabetes education, telehealth, and clinical services to ~246,000 people with diabetes through NDSS-funded programs, three clinics, and a statewide helpline.
- Ownership category
- akta.pro rank
Diabetes WA industry classification
Industry- Product category
- Diabetes Healthcare Services
- NAICS
- Individual and Family Services (6241), Social Assistance (624)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD)
- akta.pro secondary industries
- Diabetes (General) (HLAKADAA), Type 2 Diabetes Care (HLAKADAC), Type 1 Diabetes Care (HLAKADAB), Diabetes & Blood Sugar Nutrition Coaching (HSADAFAF)
Keywords
Where Diabetes WA is headquartered
LocationHeadquarters
- HQ city
- Subiaco
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
Diabetes WA business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Donations and Fundraising: Voluntary contributions from individuals, organizations, and community fundraising activities
- Government Funding: Funded by WA government and NDSS (National Diabetes Services Scheme) for delivering diabetes self-management programs and services
- Memberships: Paid memberships providing access to community, resources, support services and educational programs
- Bequests: Planned giving through wills and estates
- Shop Sales: Online store selling diabetes-related products and resources
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free programs for NDSS registrants |
Go-to-market motion1 record
Distribution channels8 records
Marketing channels7 records
Diabetes WA product offering
Product offeringCore offering
Diabetes WA is the non-profit peak body for diabetes in Western Australia, delivering diabetes education, self-management programs, telehealth clinical support, and in-person multidisciplinary clinic services. The organization runs a state-wide Helpline (1300 001 880), free Telehealth for Country WA, and a Clinic staffed by credentialled diabetes educators, dietitians, and exercise physiologists, alongside NDSS-funded programs such as DESMOND, myDESMOND, LISTEN, Beat It, and Living Well with Diabetes.
Product overview
Diabetes WA is Western Australia's peak body for diabetes, offering a suite of support services, education programs, and clinical services for people living with or at risk of diabetes. The organization provides a unified portfolio of services including a Helpline (1300 001 880), Telehealth for Country WA, and the Diabetes WA Clinic (with locations in Subiaco, Maddington, and Port Hedland). Education programs include DESMOND and myDESMOND for type 2 diabetes self-management, the LISTEN program for diabetes distress support, Beat It for exercise and lifestyle, and specialized programs for schools and kids. Professional services include Diabetes WA Connect for GP support and Diabetes WA Training for health professionals. All programs are delivered by credentialled diabetes educators, dietitians, and exercise physiologists.
Differentiator
Problem solved
Functional benefit
Products and services
- Diabetes WA Helpline A telephone support service accessible between 8:30am to 4:30pm on 1300 001 880, providing advice and support from credentialled diabetes health professionals for people living with diabetes and their families across Western Australia.
- Diabetes WA Telehealth for Country WA A free education and clinical support service delivering virtual appointments with credentialled diabetes educators to people living with diabetes in rural and remote areas of Western Australia.
- Diabetes WA Clinic A person-centred clinical service providing one-on-one appointments via telehealth and face-to-face at Subiaco, Maddington, and Port Hedland with credentialled diabetes educators, dietitians, and exercise physiologists.
- LISTEN Program Low Intensity mental health Support via Telehealth Enabled Network - a Telehealth program using Problem-Solving Therapy to support people experiencing diabetes distress, delivered via phone or video call by credentialled diabetes educators in up to four sessions of 45 to 60 minutes.
- DESMOND Diabetes Education and Self-Management for Ongoing and Newly Diagnosed - an interactive NDSS-funded workshop helping people with type 2 diabetes build confidence to self-manage their condition, free for NDSS registrants.
- myDESMOND An online self-paced version of the DESMOND program that can be attended at the user's own pace, free for NDSS registrants with type 2 diabetes.
- Programs and Education Diabetes education events including group sessions on blood glucose monitoring, healthy eating and carbohydrates, weight management, exercise, foot care, and emotional wellbeing management for people living with diabetes and their families.
- Diabetes WA Training Training programs for health professionals combining evidence-based recommendations in diabetes care with self-management principles, created and delivered by credentialled diabetes educators and supporting facilitator credentialing.
- Diabetes WA Connect A specialist support service for GPs and nurse practitioners managing diabetes, providing case advice calls, multi-disciplinary case conferences, and education events with endocrinologists.
- Type 1 Kids Camp A camp program designed for children living with type 1 diabetes, supporting self-management and peer connection in a supervised setting.
- Schools Program An education program for schools supporting students living with diabetes, including training and resources for teachers and families.
- Rural and Remote Supply Services Supply services for people in rural and remote areas of Western Australia to access diabetes products and consumables through Diabetes WA.
- Gestational Diabetes Service A dedicated clinic for women with gestational diabetes delivered alongside credentialed diabetes educators and dietitians, with bilingual support available for Cantonese-speaking clients.
- Beat It Program A free 8-week group exercise and lifestyle program helping people manage diabetes and improve general health through moderate intensity aerobic, strength, and balance-based exercises.
- Living Well with Diabetes Program A program helping people living with diabetes learn the latest information about diabetes and access practical tips for daily life, available both locally and online.
Quantifiable outcome
- Type 2 diabetes may be prevented or delayed in up to 58% of cases through lifestyle changes around food and exercise
- +1 more outcomes
Companies that use Diabetes WA
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles3 records
Diabetes WA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Diabetes WA partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- ProGenis PharmaceuticalsminorCollaboration with Perth endocrinologist Professor Bu Yeap on developing a new treatment for insulin resistance. ProGenis is a Western Australian company working on new medicines to improve health and wellbeing. Diabetes WA is helping to gather consumer input through advisory groups and research participation opportunities.
- NDSS (National Diabetes Services Scheme)coreNDSS is an Australian government initiative that delivers diabetes-related products, information, and support services. Diabetes WA delivers NDSS-funded programs including DESMOND, myDESMOND, and other self-management education programs free to registrants.
- Australian Centre for Behavioural Research in Diabetes (ACBRD)corePartnership between Deakin University and Diabetes Victoria that developed the LISTEN program. Diabetes WA has team members trained to deliver this mental health support program for people experiencing diabetes distress.
- Kimberley Aboriginal Medical Services (KAMS)corePartnership supporting Aboriginal health programs and community-based research to address diabetes disparities in Kimberley region. Includes collaborative research projects like the Healing Steps on Country study.
- Curtin UniversityminorAcademic partnership for diabetes education training, research collaboration, and student placement opportunities. Includes sponsorship of Graduate Certificate in Diabetes Education Dux Prize.
- Breakthrough T1DminorInternational diabetes research organization that developed Tzield (teplizumab). Diabetes WA shares information about new treatments and screening options with the Australian community.
- SanofiminorManufacturer of Tzield (teplizumab) approved by TGA for early type 1 diabetes. Diabetes WA monitors and communicates about new treatment options.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Diabetes WA competitors and assessment
Company assessmentDirect peers
- Diabetes Victoria: State-based diabetes peak body for Victoria, Australia, delivering helpline, education programs (including DESMOND), advocacy, and clinical services. Most structurally comparable peer to Diabetes WA given the shared peak-body mandate, NDSS-funded program portfolio, and consumer-facing service model.
- Diabetes NSW & ACT: Diabetes peak body covering New South Wales and ACT, offering member services, education, and advocacy. Comparable in program breadth and member-funded operating model, though operating in a much larger jurisdiction.
- JDRF Australia: Australian affiliate of JDRF International focused on type 1 diabetes research, advocacy, and community support. Comparable on the T1D advocacy, community education, and technology access fronts (CGM/AID subsidies) where Diabetes WA also operates.
- Diabetes Queensland: Peak body for diabetes in Queensland providing education programs, helpline, advocacy, and member services. Directly comparable in scope, scale, and funding mix, making it a natural benchmark for Diabetes WA's operations and member engagement.
- Diabetes SA: Peak body for diabetes in South Australia providing member services, education, and clinical programs. Operates a similar NDSS-funded program model and member-supported structure to Diabetes WA.
Emerging players
- mySugr (Roche): Consumer-facing digital diabetes self-management platform acquired by Roche. Competes indirectly for patient engagement and self-management tool usage, particularly among Type 1 and tech-savvy Type 2 patients who also use Diabetes WA services.
Broad incumbents
- Diabetes UK: Large UK national diabetes charity offering helpline, education, advocacy, and research funding. Comparable in mission and program breadth but operates at a much larger scale and across an entire national jurisdiction.
- Diabetes Australia: National federated peak body that oversees and coordinates the state diabetes organizations including Diabetes WA. Provides national policy advocacy, research funding, and the NDSS administrative umbrella, making it the parent-ecosystem incumbent rather than a direct local competitor.
Others
- Australian Diabetes Educators Association: National professional association for credentialled diabetes educators in Australia. Not a direct service provider but shapes credentialing standards, training pathways, and workforce supply on which Diabetes WA's clinical staff depend.
- National Diabetes Services Scheme (NDSS): Australian government initiative administered by Diabetes Australia that subsidizes diabetes products and funds self-management education programs. Functions as Diabetes WA's largest program funder and a key referral channel rather than a competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Diabetes WA social profiles
Digital presenceDiabetes WA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Diabetes WA leadership team
Management profileNumber of profiles
Profiles6 records
Diabetes WA funding detail
Funding detailFunding overview
Funding rounds
Investors
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Diabetes WA M&A and investment
M&A and investmentM&A
Investments
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Frequently asked questions about Diabetes WA
What does Diabetes WA do?
Diabetes WA is the non-profit peak body for diabetes in Western Australia, delivering diabetes education, self-management programs, telehealth clinical support, and in-person multidisciplinary clinic services. The organization runs a state-wide Helpline (1300 001 880), free Telehealth for Country WA, and a Clinic staffed by credentialled diabetes educators, dietitians, and exercise physiologists, alongside NDSS-funded programs such as DESMOND, myDESMOND, LISTEN, Beat It, and Living Well with Diabetes.
Is Diabetes WA a public or private company?
Diabetes WA is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Diabetes WA founded?
Diabetes WA was founded in 1965. It employs 101 to 250 people.
Where is Diabetes WA based?
Diabetes WA is headquartered in Subiaco, Australia, in the Oceania region.
How does Diabetes WA make money?
Five revenue lines are on record. Donations and Fundraising is the primary driver. The others are government Funding, memberships, bequests and shop Sales.
Who are Diabetes WA's main competitors?
Direct peers on record are Diabetes Victoria, Diabetes NSW & ACT, JDRF Australia, Diabetes Queensland and Diabetes SA. mySugr (Roche) is listed as an emerging player. Broad incumbents are Diabetes UK and Diabetes Australia. Others are Australian Diabetes Educators Association and National Diabetes Services Scheme (NDSS).
Does Diabetes WA have an API?
No public API is recorded for Diabetes WA.
What industry is Diabetes WA in?
Diabetes WA's product category is Diabetes Healthcare Services. Its primary akta.pro industry code is HLALADAD, Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN), with a secondary code of HLAKADAA, Diabetes (General). Its NAICS code is 6241 and its SIC code is 8090.