eGlue
eGlue is an Italian Customer Communication Management (CXM) and Customer Experience Management services company serving regulated enterprises in utilities, banking, insurance, telco, public administration, and manufacturing via omnichannel communication, certified digital trust services, BPO, and AI-enhanced consulting.
- Company typePrivate
- Founded1969
- HeadquartersSegrate, Italy
- Headcount51–100
- GTM typeB2B
- OfferingServices
What eGlue does
eGlue srl is an Italian Customer Communication Management (CCM) and Customer Experience Management (CXM) services company headquartered in Cassina de' Pecchi (Milan), Italy, with roots tracing back to Centro Servizi founded in 1969 and reincorporated as eGlue in 2017. The company operates four integrated service lines: Customer Communication (omnichannel document composition, distribution, and tracking), Customer Experience & Interaction (including the proprietary Hermes predictive customer experience platform, AI-Based Data Capture, and omnichannel orchestration), Trusted Solutions (AgID- and ACN-listed certified digital trust services including electronic invoicing, e-signature, compliant storage, and eIDAS electronic delivery), and Business Process Outsourcing (printing, mailroom, scanning, and archival). Two wholly-owned consulting sub-brands, DNOW! (operational and digital transformation programme for Print Service Providers, now active across Europe, the US, and Canada) and DWIT (IT consulting covering cloud, big data, AI, cybersecurity, and system integration), extend the service portfolio into adjacent advisory markets.
The underlying technology stack combines proprietary CCM/CXM software with native integrations to SAP ERP and Salesforce CRM, partner-supplied AI capabilities (crafter.ai conversational intelligence and portrait predictive analytics via Athics, plus Jamio low-code/BPM via Openwork), and IoT/ESG tooling (e.g., Hestro's Green Ride blockchain-certified sustainability monitoring). Revenue is generated through enterprise subscription agreements for managed communication services, project- and retainer-based consulting engagements (CXM, DNOW!, DWIT), volume-based business process outsourcing, and transaction- or subscription-priced certified trust services (electronic invoicing via SdI, eIDAS electronic delivery via SERC/SERCQ). The customer base spans utilities (E.ON, Axpo, illumia), banking and insurance (Banco BPM, Banca Popolare di Sondrio, Vittoria Assicurazioni, Zurich), telco (Wind 3), beverage (Campari), manufacturing (Brembo), and Italian public administration (via AgID and ACN marketplace listings).
Distribution is consulting-led enterprise field sales supplemented by event-driven engagement (Utility Day, Fundraising Festival, DNOW! Club, Xerox Production Print Week), structured public-sector procurement channels (AgID Marketplace, ACN Cloud Catalog), and partner ecosystems (Quadient, Compart, Openwork, Athics, Lowfoot). Certifications spanning ISO 9001/14001/22301/27001/27017/27018/37001, eIDAS, AgID, ACN, ROC, FSC, and Eco-print underpin the regulatory moat, while recent strategic moves (DWIT launch 2025, Lowfoot MoU October 2025, DNOW! US 2025, Athics AI partnership February 2026, new headquarters November 2025) indicate active offensive expansion funded organically from operating cash flow.
eGlue firmographics
Firmographics- Name
- eGlue
- Legal name
- eGlue srl
- Website
- https://eglue.it
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- eGlue is an Italian Customer Communication Management (CXM) and Customer Experience Management services company serving regulated enterprises in utilities, banking, insurance, telco, public administration, and manufacturing via omnichannel communication, certified digital trust services, BPO, and AI-enhanced consulting.
- Ownership category
- akta.pro rank
eGlue industry classification
Industry- Product category
- Customer Communication Management Services
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- eSignature, Forms & Digital Workflow Platforms (HDAEAHAJ)
- akta.pro secondary industries
- E-Signature & Digital Transaction Management (DTM) (HDAEAGAF), Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where eGlue is headquartered
LocationHeadquarters
- HQ city
- Segrate
- HQ country
- Italy
- HQ region
- Europe
Offices2 records
Markets served
eGlue business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- Managed Communication Services: Ongoing managed services for omnichannel customer communication including document composition, distribution, and digital archiving. Subscription-based engagement with enterprise clients requiring continuous communication management.
- Consulting Services: Strategic consulting engagements including CXM consulting, DNOW! program for Print Service Providers, and DWIT IT consulting services. Includes assessment, coaching, training, and implementation support.
- Business Process Outsourcing: Outsourced document management services including printing, postalization, scanning, archiving, and digital mailroom operations. Pricing based on volume and scope of services.
- Trusted Solutions: Certified digital services including electronic invoicing (SdI), electronic signatures, digital identity management, compliant storage (AgID), and certified electronic delivery (SERC/SERCQ). Transaction-based or subscription pricing.
- DNOW! Program: Digital transformation consulting program for Print Service Providers with 6-9 month engagement including assessment, coaching, and training components. International presence across Europe and US.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise communication management solutions |
| Other | Multi-year contract | Consulting engagements (CXM, DNOW!, DWIT) |
| Unit Pricing | Monthly | Document process outsourcing |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
eGlue product offering
Product offeringCore offering
eGlue designs, implements, and manages customer communication and customer experience solutions across the full lifecycle: data acquisition, document composition, multi-channel distribution (email, SMS, WhatsApp, certified delivery, postal mail), and digital archiving. The company combines a proprietary CCM/CXM platform with managed services, business process outsourcing, consulting (CX, DNOW!, DWIT), and certified trusted digital services (e-invoicing, e-signature, compliant storage) for enterprise clients across utilities, telco, banking, insurance, public administration, industry, and healthcare.
Product overview
eGlue is an Italian digital communication and customer experience management company offering an integrated portfolio of services organized around four core service areas: Customer Communication (omnichannel document and communication lifecycle management), Customer Experience & Interaction (digital experiences, interactive communications, and Hermes predictive CX), Trusted Solutions (certified digital trust services including e-invoicing, e-signature, and compliant storage), and Business Process Outsourcing (document process outsourcing). The company operates specialized consulting sub-brands including DNOW! (digital transformation for Print Service Providers) and DWIT (IT consulting with AI/Big Data capabilities). The portfolio is unified by CCM and CXM platform capabilities, with strategic technology partnerships (Athics for conversational AI and predictive analytics, Openwork for BPM) extending the AI-powered functionality. DNOW! Academy provides executive education, while DNOW! Digital Consent offers a standalone SaaS solution.
Differentiator
Problem solved
Functional benefit
Brands
- DNOW!: International operational consulting programme for Print Service Providers (PSP) focused on digital and organisational growth. Includes assessment, coaching, offer development, academy, and executive education on digital transformation, AI, and ESG.
- DWIT (Deal With IT)
- eGlue Secure Docs
- eGlue Trusted Docs
- WhyNot
Products and services
- Customer Communication Omnichannel customer communication management service covering the entire lifecycle from data collection and document composition to distribution and tracking across physical and digital channels, for enterprises that need to modernize transactional communications.
- Customer Experience & Interaction
Quantifiable outcome
- Environmental savings: pilot project avoided 2,500+ kg CO₂ emissions through Green Ride e-bike program with 7 employees traveling 16,000 km
- +2 more outcomes
Companies that use eGlue
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles5 records
eGlue technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature7 records
eGlue partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- AthicscoreDWIT partnership with Athics, a Conversational AI company, to accelerate AI and digital integration projects. Integrates Athics technologies including crafter.ai (conversational intelligence) and portrait (predictive behavior analysis) into eGlue's service offerings for customer interaction management.
- Lowfoot Inc.coreStrategic partnership between eGlue and Canadian company Lowfoot Inc. for developing advanced customer communication solutions in the energy/utilities sector. Partnership formalized through MoU signing during Canada Trade Mission to Italy. Combines Lowfoot's advanced technology platform with eGlue's CCM/CXM expertise to create an advanced communications platform for retail utilities.
- Openwork / JamiocorePartnership with Openwork for Jamio low-code/BPM platform. DWIT offers BPM and low-code solutions for digital transformation, including resale, custom design, and integration services.
- QuadientminorQuadient is an ecosystem partner in DNOW! program. eGlue was previously recognized as best-in-class service provider by Quadient (2019). Current relationship involves collaboration within PSP ecosystem.
- CompartminorHost partner for 13th DNOW! Club event at Compart's global headquarters in Böblingen, Germany. Joint event focused on AI for CCM hackathon.
- ASD Polis SenagominorSports sponsorship partnership with ASD Polis Senago basketball club. Since 2023, eGlue sponsors approximately 480 young athletes across multiple teams including minibasketball, women's and men's divisions.
- EmergencyminoreGlue is an 'Emergency Friend', supporting humanitarian organization through donations for healthcare and Gaza population assistance. Aligned with human rights and dignity values.
Scale indicators5 records
Recent moves10 records
Expansion highlights6 records
eGlue competitors and assessment
Company assessmentDirect peers
- Smart Communications: Leading pure-play CCM platform serving financial services, insurance, and other regulated industries with conversation/document generation. Direct competitor to eGlue's core CCM offering, particularly relevant for banking/insurance customers where both compete.
- Quadient: Global CCM and customer experience management vendor; recognized eGlue as a 'best-in-class service provider worldwide' in 2019. Both partner and direct competitor in the same product category serving similar enterprise customers with omnichannel communication management.
- Messagepoint: CCM platform for customer communications management, with strong customer base in insurance, financial services, and utilities. Direct peer offering comparable document and message composition/distribution capabilities to enterprise clients.
- Doxim: CCM and customer engagement platform focused on financial services, utilities, and healthcare. Direct competitor serving the same regulated verticals as eGlue with comparable document composition and omnichannel delivery capabilities.
Broad incumbents
- Zucchetti: Italy's largest enterprise software group with HR, ERP, and document management offerings that overlap with eGlue's CCM/document services. Broad incumbent competing for Italian enterprise IT budgets across multiple categories.
- OpenText: Large enterprise information management vendor whose ECM and CCM portfolio (including OpenText Exstream) overlaps with eGlue's document and communication management. A broader incumbent competing for the same enterprise spend with a much wider product suite.
- Adobe: Adobe Experience Cloud and Document Cloud suite competes with eGlue's CXM and digital document capabilities at the high end of enterprise marketing and customer experience. Broad incumbent whose scale and AI investments dwarf eGlue's offering.
Regional players
- TopImage: European (German-rooted) document management and CCM services provider serving regulated enterprises. Comparable offering in print/digital communication lifecycle, primarily serving DACH-region clients rather than Italy.
- Sefas (Docaposte): French-headquartered CCM and customer communication software vendor, part of Docaposte/La Poste group. Comparable CCM platform serving European regulated industries, but with primary geographic focus on France rather than Italy.
Others
- Compart: German document output management vendor and eGlue's DNOW! ecosystem partner (hosted the 13th DNOW! Club event). Adjacent technology provider rather than direct competitor, but operates in the same document/communication processing space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights7 records
Customer concentration
eGlue social profiles
Digital presenceeGlue compliance and trust
Trust signalCompliance12 records
eGlue financial estimates
Financial estimateRevenue estimate
Valuation estimate
eGlue leadership team
Management profileNumber of profiles
Profiles6 records
eGlue subsidiaries and ownership
Company hierarchySubsidiaries2 records
eGlue funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eGlue M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eGlue
What does eGlue do?
eGlue designs, implements, and manages customer communication and customer experience solutions across the full lifecycle: data acquisition, document composition, multi-channel distribution (email, SMS, WhatsApp, certified delivery, postal mail), and digital archiving. The company combines a proprietary CCM/CXM platform with managed services, business process outsourcing, consulting (CX, DNOW!, DWIT), and certified trusted digital services (e-invoicing, e-signature, compliant storage) for enterprise clients across utilities, telco, banking, insurance, public administration, industry, and healthcare.
Is eGlue a public or private company?
eGlue is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was eGlue founded?
eGlue was founded in 1969. It employs 51 to 100 people.
Where is eGlue based?
eGlue is headquartered in Segrate, Italy, in the Europe region.
How does eGlue make money?
Five revenue lines are on record. Managed Communication Services are the primary driver. The others are consulting Services, business Process Outsourcing, trusted Solutions and DNOW! Program.
Who are eGlue's main competitors?
Direct peers on record are Smart Communications, Quadient, Messagepoint and Doxim. Broad incumbents are Zucchetti, OpenText and Adobe. Regional players are TopImage and Sefas (Docaposte). Compart is listed as an others.
Does eGlue have an API?
No public API is recorded for eGlue.
What industry is eGlue in?
eGlue's product category is Customer Communication Management Services. Its primary akta.pro industry code is HDAEAHAJ, eSignature, Forms & Digital Workflow Platforms, with a secondary code of HDAEAGAF, E-Signature & Digital Transaction Management (DTM). Its NAICS code is 5132 and its SIC code is 7370.