T2i Telecom

Name

T2i Telecom

Legal name

T2i TELECOM SAS

Website

https://t2i.fr

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Remote Monitoring & Teleassistance Software

NAICS

Computer Systems Design and Related Services (54151), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYHDAIAHAB

Cloud PBX & Hosted Telephony

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

Keywords

• Remote monitoring software
• Teleassistance platforms
• Call center supervision
• Alarm reception software
• Video surveillance analytics

Headquarters

HQ city

Montpellier

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS / Cloud Hosting: OPEX model - hosting in T2i data center under subscription/redundancy fee. Complete solution provided by T2i.
2. On Premise (Optimum): CAPEX 100% model - full acquisition of servers (main + backup), WBB software license acquisition, with the option to become a PaaS host.
3. On Premise (On Premise): CAPEX 100% model - full acquisition of servers (main + back-up) and WBB software license acquisition.
4. Smart (Hybrid): Hybrid CAPEX/OPEX model - main server acquired, backup hosted as SaaS.
5. Audit and Consulting Services: Procedure audits within remote monitoring and remote assistance centers to optimize the deployment of WebBuncher software. Includes consulting, procedure analysis, and personalized client-specific documentation.
6. Training Services: Technical and functional training services for clients, delivered by T2i's team of senior developers and architects. T2i is QUALIOPI certified for training quality.
7. Migration Services: Migration services for clients transitioning to new platforms or technologies (e.g., RTC to IP).

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

T2i Telecom designs, develops, and distributes WebBuncher (WBB), a supervision software platform for remote monitoring (télésurveillance) and remote assistance (téléassistance) call centers. The platform integrates multiprotocol alarm reception, telephony (AVAYA IP Office), video, audio, hybrid transmitters, IoT terminals, and PaaS infrastructure. The company sells the software via SaaS hosting, on-premise licensing, or hybrid deployment to professional monitoring and assistance center operators in the EU IARD sector.

Product overview

T2i Telecom offers Web Buncher (WBB), a unified supervision platform for remote monitoring and assistance centers, encompassing intrusion surveillance, remote assistance, elevator alarms, and video surveillance. The platform operates as a modular ecosystem: WBB serves as the core software with specialized sub-modules including Logiciel de télésurveillance, Logiciel de téléassistance, and GS3 Video© for video integration. Add-on capabilities include INT≡RAPTOR for field technician management, G_Co Business for ERP/commercial management, CTI for telephony integration, and customer/installer portals. The company provides multiple deployment options: SaaS cloud hosting, OPTIMUM (PaaS hosting), ON PREMISE, and SMART hybrid models. Telephony is powered by AVAYA IP Office integration supporting 3-600 extensions. AI capabilities include computer vision for video analytics with 97% accuracy and anomaly detection for false alarm filtering.

Differentiator

Problem solved

Functional benefit

Brands

• WebBuncher© (WBB©): Supervision software dedicated to remote monitoring and remote assistance call centers, with blockchain technology.
• GCO Business™
• INT≡RAPTOR
• GS3 Video©
• WBB Spector™
• M.E.R.C.I
• T2i ACADEMY
• T2i Africa

Products and services

• WebBuncher (WBB) Supervision Software Comprehensive supervision software platform for remote monitoring and remote assistance call centers, handling alarm reception, call management, video integration, and operator workflows. Integrates telephony, video, audio, hybrid transmitters, and IoT terminals with proprietary blockchain architecture. Sold to professional monitoring and assistance operators in the EU.
• Logiciel de Télésurveillance Supervision software module dedicated to remote monitoring and surveillance centers, handling intrusion alarms, video verification, and security event management. Built for APSAD R31 certified monitoring centers.
• Logiciel de Téléassistance Supervision software module for remote assistance services, supporting healthcare monitoring, elderly care alerts, and personal emergency response systems with HDS-compliant data hosting.
• GS3 Video Video surveillance and management solution integrated with WBB. Enables video alarm processing, video verification, video rounds, DVR/NVR integration, display wall, joystick/PTZ control, snapshot, playback, dynamic camera display, zoning on plans, and automatic SMS alerts.
• INT≡RAPTOR Mobile application for field technician and intervention management. Provides real-time connection to company information systems, schedule viewing, history access, report submission with photos, digital signatures, and GPS coordinates, plus real-time communication with planners.
• G_Co Business ERP Business management ERP dedicated to the remote monitoring and remote assistance market. Includes invoicing automation, customer management, tax attestation generation, inventory and stock management, and after-sales service tracking.
• Multiprotocol Reception Front-Ends Multi-protocol reception front-end systems developed since 1994 for the security market. Handle alarm reception via RTC, IP, Video, PTI, Mail SMS, Host protocols. Include SIP frontend support.
• AVAYA IP Office Telephony Open and scalable telecom systems from 3 to 600 extensions. Supports traditional/IP/softphones, DECT/WiFi wireless, ACD call distribution, CTI integration, voicemail, VoIP, call center functionality, and multimedia interaction (web, chat, email, SMS).
• M.E.R.C.I Platform Interactive concierge and relationship platform introduced in V8 launch, designed for customer engagement and networking within the WebBuncher ecosystem.
• Audit and Consulting Services Procedure audits within remote monitoring and remote assistance centers to optimize WebBuncher deployment. Includes consulting, procedure analysis, and personalized client-specific documentation.
• Migration Services Migration services for clients transitioning to new platforms or technologies, such as migrating from legacy RTC to IP infrastructure.
• T2i Academy Training Technical and functional training delivered by T2i's senior developers and architects. Includes collective training sessions at T2i offices. T2i is QUALIOPI certified for training quality.
• 24/7 Technical Support Round-the-clock customer support via proprietary web platform with automatic on-call functionality, guaranteeing GTI (incident acknowledgment) under 15 minutes and GTR (resolution) under one hour.

Quantifiable outcome

• 97% AI analysis accuracy rate for video surveillance
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core, strategic and minor.

• SODIMAScoreTechnology or Integration · 15 July 2024Near decade-long partnership with SODIMAS, specialist in elevators. T2i has integrated VOIP/SIP protocol with SODIMAS GSM SOD 4G Fusion across its entire product range, anticipating the end of 2G and 3G technologies. This enables elevator alarm transmission over modern IP networks.
• GPMSE (Groupement Professionnel des Métiers de la Sécurité Électronique)coreOthersGPMSE brings together professionals in remote monitoring, video protection, and security technology. T2i is a regular participant in the GPMSE annual congress and views the association as a key ecosystem partner in the French and European security sector.
• AVAYAcoreTechnology or IntegrationT2i selected AVAYA IP Office as the core technology for its telephony solutions. AVAYA is the world leader in all-IP communication solutions for call centers. T2i integrates AVAYA technology into its supervision platforms to ensure differentiation from competitors and long-term investment protection.
• Network OptixstrategicTechnology or IntegrationIntegration of NX Witness protocol from Network Optix, enabling automatic retrieval of cameras from a storage device, time synchronization, live camera access, and automatic playback of video sequences triggered by alarm events.
• La French Tech MéditerranéestrategicStrategic or Co-development PartnerLa French Tech Méditerranée accompanies T2i through its 'Impact You' CSR program for environmental and social impact improvement, and selected T2i for the 'FTMed Horizons' international prospection mission to Hamburg, Germany.
• ADMSminorOthersMember of ADMS, a professional network organization in the security/electronic sector.
• AN2VminorOthersMember of AN2V, an industry network organization in the video security sector.
• DIGITAL113minorOthersMember of DIGITAL113, a regional technology cluster in Occitanie supporting digital innovation companies.
• EOXIAminorImplementation/ SI/ Consulting PartnerEOXIA is the agency responsible for the development and hosting of T2i's website (www.t2i.fr). Located in Montpellier, France.
• ANEPstrategicTechnology or IntegrationIntegration of the ANEP VOIP protocol, enabling remote monitoring and remote assistance centers to fully utilize alarm transmission via VOIP, guaranteeing reliable and secure reception of events and anticipating the transition to fully IP infrastructure.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Genetec: Genetec provides a unified security platform (Security Center, AutoVu, Omnicast) covering video, access control, and intrusion; it overlaps with T2i's GS3 Video and supervision modules but is a much broader incumbent serving global enterprise customers rather than the IARD-specific monitoring center niche.
• Bosch Security and Safety Systems: Bosch Security offers a broad portfolio of intrusion panels, video, and management software (BVMS, Building Integration System) used by commercial monitoring and security operators. Comparable to T2i on the video and intrusion reception side but operating as a large multi-product incumbent rather than a specialist supervision publisher.
• Stanley Security (Securitas Technology): Stanley Security (integrated into Securitas Technology) provides commercial intrusion, video, and monitoring services with its own central station infrastructure. Overlaps with T2i's offer to monitoring centers but as a broad incumbent combining monitoring services with software rather than a pure supervision software publisher.
• Honeywell Security: Honeywell Security provides intrusion panels, video, and Pro-Watch/MAXPRO management software used by commercial monitoring operators globally. Comparable to T2i on the multi-protocol and video supervision side but operating as a large multi-product incumbent with broad geographic reach.
• Motorola Solutions (Avigilon): Motorola Solutions (with Avigilon) provides video security, access control, and command center software (CommandCentral, Avigilon Control Center). Overlaps with T2i's GS3 Video and WBB Spector video integration but at global enterprise scale rather than a focused monitoring-center software stack.

Direct peers

• SureView Systems: SureView Systems provides central-station and integrated alarm monitoring software (SureView Immix) used by commercial monitoring and teleassistance operators. It is the closest US-based direct peer to T2i's WebBuncher supervision platform given the shared focus on multi-protocol alarm reception, video verification, and operator workflow automation.
• Micro Key Solutions: Micro Key Solutions provides central station monitoring software (diligent, MKS4000) for alarm dealers and monitoring centers. Comparable to T2i in serving small and mid-market monitoring operators with multi-protocol reception, accounts billing, and operator workflow tools.
• Bold Group (Manitou): Bold Group sells the Manitou alarm monitoring and central station software suite, a long-standing direct competitor to WebBuncher. Both vendors target UL-listed/APSAD-style monitoring centers with multi-protocol monitoring, accounts/billing, and operator productivity tooling.
• DICE Corporation: DICE Corporation offers Matrix Monitoring and Automation software for central stations, including alarm handling, automation, and account management. Overlaps directly with T2i WebBuncher on multi-protocol alarm reception and central-station operator workflows.

Emerging players

• Tunstall Healthcare: Tunstall Healthcare provides telecare and telehealthcare platforms and connected devices for elderly and chronic care, with its own monitoring centers. Adjacent to T2i's Logiciel de téléassistance module (which sells supervision software to teleassistance operators rather than running the care service itself).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/T2iTelecom
• YouTubeyoutube.com/channel/UCNFfkIuTJWZKTPfAAVsnTVA
• LinkedInlinkedin.com/company/t2itelecom

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about T2i Telecom