What IDDI Informatique and IT Services does

IDDI Informatique Sàrl is a privately held, full-service IT managed services provider founded in 2002 and headquartered in Les Acacias (Geneva), Switzerland, with additional regional offices in Villars-Ste-Croix (Lausanne) and Conthey (Valais). The company serves small and medium-sized businesses across the French-speaking Romandie region (Geneva, Vaud, Valais), with secondary specialization in the education and hospitality verticals. It holds Microsoft Certified Partner status and offers a 360-degree service portfolio covering IT security, cloud and backup, Office 365 deployment, infrastructure management (Infogérance), hardware sales and installation, digital signage, and IT audit/strategy consulting.

The company's technical stack is built primarily on third-party best-of-breed vendor solutions rather than proprietary platforms, integrated and managed by its certified engineering team. Core technology components include SentinelOne for AI-powered endpoint detection and response, WatchGuard and Fortinet firewalls for network security, Veeam for backup, Microsoft Hyper-V and Citrix XenServer for virtualization, PRTG Network Monitor for 24/7 infrastructure surveillance, TeamViewer for remote support, and Samsung MagicInfo for digital signage content management. IDDI layers a proprietary branded monitoring client (Iddi Monitoring-Client) on top of PRTG to deliver automated SMS/email alerts on 5- or 15-minute intervals. Remote and on-site support is delivered through the three regional offices, providing local language service (French) across the Romandie market.

The business model combines recurring managed services (Infogérance maintenance contracts, forfait-based on client size and budget, billed annually) with project-based professional services, hardware and software resale, and on-demand remote support. Sales is exclusively direct, driven by free audits, on-site assessments, and localized field engagement via the Geneva, Lausanne, and Conthey offices. The company is founder-owned (Gilles Blanchet is identified as an active author on the company blog), has no disclosed external investors or funding rounds, and operates as a Sàrl (Swiss limited liability company) with no subsidiaries or M&A history. Customer concentration is intentionally diversified across the SMB long tail, with over 300 IT systems installed across the region.

Name

IDDI Informatique and IT Services

Legal name

Iddi Informatique Sàrl

Website

https://iddi-informatique.ch

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

IDDI Informatique Sàrl is a Swiss full-service IT managed services provider founded in 2002, serving small and medium businesses across French-speaking Switzerland (Geneva, Lausanne, Valais) with cybersecurity, cloud/Office 365, infrastructure management, hardware, and digital signage solutions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

akta.pro secondary industries

ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Secure Access Service Edge (SASE) & SSE (HDADABAB)

Keywords

• Managed IT services
• IT infrastructure management
• Cybersecurity services
• Cloud backup solutions
• IT consulting services

Headquarters

HQ city

Les Acacias

HQ country

Switzerland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Infogérance): Ongoing maintenance and monitoring contracts covering complete IT infrastructure management, preventive maintenance, and technical support. Provides predictable recurring revenue with various contract tiers based on client needs.
2. Hardware and Software Sales: Sale and installation of computers, laptops, printers, screens, servers, networking equipment, and software licenses including Microsoft products.
3. Professional Services: Consulting, IT audits, strategy development, security assessments, digital transformation services, training, and project-based implementations.
4. Remote Support and Troubleshooting: Remote and on-site technical support, troubleshooting, and maintenance services, including TeamViewer-based remote assistance.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Iddi Informatique Sàrl is a full-service IT managed services provider offering 360-degree IT services to businesses in French-speaking Switzerland. Core offerings include IT security (EDR, firewall, antispam), cloud and backup (Veeam, Office 365, OneDrive), virtualization (Hyper-V, Citrix XenServer), 24/7 infrastructure monitoring, digital signage, secure WiFi, hardware procurement and installation, managed IT services (Infogérance) and IT audits/strategy.

Product overview

IDDI Informatique & IT Services operates as a full-service IT managed services provider offering a comprehensive 360-degree portfolio of technology services since 2002. The company's offerings are organized into integrated service verticals including: Cybersecurity (SentinelOne EDR, firewall solutions via WatchGuard and Fortinet); Cloud Solutions (Office 365 management, Veeam backup, OneDrive); Infrastructure Management (Infogérance, server and workstation maintenance, virtualization via Hyper-V and Citrix XenServer); Digital Operations (Samsung MagicInfo digital signage, secure WiFi hotspots); and IT Strategy (audits and consulting). Services are delivered through three regional agencies in Geneva, Lausanne, and Valais with Microsoft Certified Partner status, supported by technologies including PRTG Network Monitor for 24/7 surveillance and TeamViewer for remote support.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Security (Sécurité Informatique) Comprehensive IT security service including network fortification, global security strategy, EDR antivirus, email gateway antispam, remote backup, VPN firewall, and 24/7 surveillance for data protection and business continuity, offered to businesses in French-speaking Switzerland.
• Cloud Backup Solutions (Sauvegarde Cloud) Cloud and backup service including remote Veeam backup, Office 365 backup, OneDrive, and Drive integration, providing secure document storage, synchronization across devices, and business continuity through redundant external servers for Swiss SMB clients.
• Office 365 Deployment and Management Microsoft Office 365 deployment and management service covering Exchange email, Teams videoconferencing, OneDrive, SharePoint, and the full Microsoft productivity suite with certified installation and security configuration, targeted at SMBs and educational or hospitality clients.
• SentinelOne Cybersecurity Service SentinelOne EDR cybersecurity service providing AI-powered real-time threat detection, automated incident response, and zero-day attack protection for endpoints, delivered as a managed deployment for SMB clients.
• Digital Signage (Affichage Dynamique) Digital signage solution including Samsung Smart Signage displays, MagicInfo content management server hosted in Switzerland, video walls, and real-time remote content updates for retail, hospitality, and corporate communications clients.
• Remote Support and Troubleshooting (Dépannage à Distance) Remote troubleshooting and maintenance service using TeamViewer, allowing Iddi technicians to take control of client computers and servers with user authorization for real-time diagnosis and repair.
• PRTG Network Monitor Surveillance Service PRTG Network Monitor-based surveillance service providing 24/7 proactive network monitoring with automated SMS and email alerts, supporting up to 20,000 sensors per installation, deployed and managed by Iddi Informatique.
• Server and Workstation Virtualization Server and workstation virtualization service using Microsoft Hyper-V and Citrix XenServer for high availability, site redundancy, simplified maintenance, and hardware cost optimization, delivered to businesses in French-speaking Switzerland.
• Firewall and Network Security (WatchGuard, Fortinet) Firewall and network security service using WatchGuard Firebox and Fortinet FortiGate devices, providing next-generation firewall, VPN, URL filtering, anti-spam, anti-virus, and intrusion prevention for client networks.
• Secure WiFi Access (WiFi Accès Sécurisé) Secure WiFi hotspot service with controlled access supporting up to 300 simultaneous users via ticket or SMS authentication, targeted at hospitality, healthcare and education-sector clients in French-speaking Switzerland.
• Hardware Sales and Installation (Vente et Installation Matériel) Complete hardware procurement and installation service for desktop computers, laptops, printers, screens, interactive kiosks, routers, and networking equipment with professional setup and configuration, targeted at SMB and institutional clients.
• Managed IT Services (Infogérance et Maintenance) Full-service IT outsourcing (Infogérance) covering complete IT park management, information systems, infrastructure maintenance, preventive maintenance, and 24/7 proactive monitoring with rapid remote and on-site response, delivered under customized maintenance contracts.
• IT Audit and Strategy (Audit et Stratégie) IT audit and strategic planning service that assesses current client systems, identifies optimization opportunities, reduces costs, and develops IT concepts aligned with business objectives and budgets, aimed at SMB and institutional clients.

Quantifiable outcome

• 95% security progression, 85% productivity progression, 80% uniformity progression reported for clients
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Certified Partner providing services for Microsoft products including Windows Server, Exchange Server, SharePoint Server, and Windows Workstation. Technicians are Microsoft certified and have 24/7 access to Microsoft technical support. Certificés Microsoft partners with access to priority support.
• WatchGuardcoreTechnology or IntegrationCertified partner for WatchGuard firewall and security solutions. Provides and installs WatchGuard products including Firebox security appliances, VPN solutions, and network security tools.
• FortinetcoreTechnology or IntegrationPartner providing Fortinet security solutions including FortiGate firewalls, antivirus protection, internet usage control, intrusion prevention, spam filtering, and VPN/SSL capabilities.
• VeeamcoreTechnology or IntegrationVeeam Cloud Provider partner offering Veeam distant backup solutions and backup services to clients for data protection and disaster recovery.
• SentinelOnecoreTechnology or IntegrationSecurity partner offering SentinelOne AI-powered endpoint detection and response (EDR) solutions for protection against ransomware, malware, and zero-day attacks.
• PRTG Network Monitor (Paessler)coreTechnology or IntegrationPartner using PRTG Network Monitor for daily infrastructure monitoring and deployment at client sites. Supports monitoring of networks, servers, websites, and devices with proactive alerting.
• Samsung BusinesscoreTechnology or IntegrationSamsung Business partner for digital signage solutions. Offers Smart Signage and Digital Signage products, MagicInfo platform access through Swiss-hosted servers, video walls, and comprehensive digital signage deployments.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Noser Engineering AG: Noser Engineering is a Swiss IT services and engineering company offering managed services, Microsoft, cloud, and custom development to enterprise and SMB clients. It overlaps with IDDI on Microsoft-centric managed IT and security services in the Swiss market.
• ELCA Informatique SA: ELCA is a large Swiss IT services firm headquartered in Lausanne with a comparable portfolio spanning managed services, cybersecurity, cloud, and custom development. It serves enterprise and public-sector clients across Romandie and is the closest scaled domestic peer to IDDI.
• UMB AG: UMB is a Swiss IT services company offering managed services, cloud, security, and workplace solutions to SMB and mid-market clients across multiple cantons including Romandie. Its service portfolio and customer profile closely mirror IDDI's offering.
• Puzzle ITC GmbH: Puzzle ITC is a Bern-based Swiss IT services and open-source consulting firm with managed services and DevOps capabilities. While German-speaking-focused, it is comparable as a similarly sized Swiss managed services and IT operations peer.

Others

• ALSO Group AG: ALSO is a Swiss-headquartered IT distributor that has expanded into managed services, cloud marketplace, and cybersecurity. It is comparable as an ecosystem peer enabling and competing with SMB-focused MSPs in Switzerland.

Broad incumbents

• Computacenter plc: Computacenter is a large UK-headquartered IT services provider operating across Europe (including Switzerland) with broad managed services, workplace, security, and infrastructure capabilities. It is an incumbent competitor for mid-market and enterprise managed services contracts.
• Bechtle AG: Bechtle is Europe's largest IT services and hardware provider with operations across Switzerland (including Romandie). It competes with IDDI on managed services, Microsoft, security, and hardware reselling for SMB and mid-market clients, but at significantly greater scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IDDI Informatique and IT Services