Washington County Commission on Aging

What Washington County Commission on Aging does

Washington County Commission on Aging, Inc. (WCCOA) is a private 501(c)(3) nonprofit corporation established in 1973 by the Washington County Board of County Commissioners and designated as the county's Area Agency on Aging under the federal Older Americans Act of 1965. Headquartered at 535 East Franklin Street in Hagerstown, Maryland, the organization delivers a comprehensive portfolio of aging and disability services to residents of Washington County through six core program areas: Long Term Care Services and Resources (including Maryland Access Point benefits navigation, SHIP Medicare counseling, Senior Medicare Patrol fraud prevention, and Dementia Care Navigation), Support Services (Meals on Wheels, assistive technology, guardianship, home repair), Health and Nutrition (congregate meals at six nutrition sites plus home-delivered meals), PER4M Education (chronic-disease self-management, fall prevention), Ombudsman and Legal Services (free legal clinics, advance directives, long-term care ombudsman), and Caregiver Support (respite, grandparent caregiver groups). Service delivery spans a main office and Senior Center in Hagerstown, six congregate nutrition sites across Hagerstown, Williamsport, Smithsburg, and Boonsboro, mobile outreach countywide, home visits, and a 24/7 MAP hotline (1-844-MAP-LINK). Primary client segments are adults age 55+ and individuals with disabilities of any age, plus their family caregivers.

The business model is grant-funded nonprofit operations: WCCOA carries out federal, state, and local mandates on behalf of the Federal Administration on Aging, Maryland Department of Aging, and Washington County Board of County Commissioners. Services are provided at no cost with voluntary contributions encouraged; Senior Center membership is free with annual registration. A supplementary revenue layer comes from individual, business, and private-foundation donations, an endowment fund managed through the Community Foundation of Washington County, and an annual StarLight Soiree Legacy Gala. Technology infrastructure is minimal and non-proprietary: no in-house platform is disclosed, with third-party tools (Benefits CheckUp, Economic CheckUp) used for client benefit screening. Operations are supported by a workforce in the 11-50 employee band, a 14,000+ annual volunteer-hour base, and a 2026 Board of Directors and Advisory Council that includes a County Commissioner representative.

Name

Washington County Commission on Aging

Legal name

Washington County Commission on Aging, Inc.

Website

https://wccoaging.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

11–50 employees

Short description

Washington County Commission on Aging is a 501(c)(3) Area Agency on Aging serving seniors age 55+ and individuals with disabilities in Washington County, Maryland, delivering nutrition, long-term care navigation, caregiver support, and senior center programs funded primarily by federal, state, and local government grants.

Ownership category

akta.pro rank

Product category

Aging and Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), Caregiver Support & Education Programs (Center-Based) (HSABANAN), Community & Senior Center Lifelong Learning Programs (EDAAAMAB)

Keywords

• Aging and disability services
• Long-term care navigation
• Senior health and nutrition
• Caregiver support and respite
• Community-based senior assistance

Headquarters

HQ city

Hagerstown

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain

Revenue model

1. Government Grants and Funding: Primary revenue from federal, state, and local government grants. The organization carries out state and federal mandates on behalf of state and county governments under the Older Americans Act of 1965. Major funders include the federal Administration on Aging, Maryland Department of Aging, and Washington County Board of County Commissioners.
2. Individual and Business Donations: Contributions from individuals, businesses, and private foundations. Donations are tax-deductible as a 501(c)(3) nonprofit. An endowment fund is managed through the Community Foundation of Washington County.
3. Contributions and Donations: The organization accepts donations via PayPal and mail. Donations support efforts to serve seniors and those living with disabilities. Contributions are encouraged for services that are otherwise free.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Washington County Commission on Aging is a nonprofit Area Agency on Aging that delivers long-term care navigation, benefits assistance, caregiver support, legal and ombudsman services, health and nutrition programs, and senior recreation and fitness activities. Its services are directed to older adults, people with disabilities, and caregivers in Washington County, Maryland, primarily through free or minimal-fee direct service delivery funded by government grants and donations.

Product overview

Washington County Commission on Aging is a non-profit Area Agency on Aging providing a comprehensive portfolio of social services for seniors, individuals with disabilities, and caregivers. The organization operates as a unified service platform organized into six core program areas: Long Term Care Services & Resources (including MAP, SHIP, Medicare navigation, and dementia care), Support Services (Meals on Wheels, assistive technology, guardianship), Health & Nutrition (congregate meals and home-delivered meals), PER4M Education, Ombudsman & Legal Services, and Caregiver Support. These programs are complemented by a Senior Center facility offering recreational and fitness activities, all coordinated through the central office at 535 East Franklin Street in Hagerstown, Maryland.

Differentiator

Problem solved

Functional benefit

Products and services

• Long Term Care Services & Resources A comprehensive suite of services including aging in place support, application assistance through Maryland Access Point (MAP), benefits screening, community options counseling, dementia care navigation, economic assistance, grandparent caregiver support, Medicare workshops, mobile outreach, and home and community-based waiver programs.
• Support Services Services including assistive technology referrals, friendly visitation, guardianship of person program, grocery shopping assistance, home repair for elderly homeowners, Meals on Wheels delivery, medical equipment program, nutrition site recreation, personal accounting assistance, senior clubs, and telephone reassurance.
• Health & Nutrition Home-delivered meals and congregate nutrition site meals, recreational programs at six sites throughout Washington County, group fitness classes, and health and nutrition education classes covering topics such as brain health, stroke prevention, oral health, and falls prevention.
• PER4M (Proactive Education Resources for Many) Education program offering community healthcare worker certification, fall prevention classes, healthy aging presentations, and the Living Well chronic disease self-management workshop.
• Ombudsman & Legal Legal services including free legal clinics with attorney consultations, assistance with advance medical directives, and the Long-Term Care Ombudsman Program advocating for residents of nursing homes, group homes, and assisted living communities.
• Caregiver Support Programs including grandparent caregiver support groups, long-term care and dementia care navigation, and the National Family Caregiver Support Program providing information, services, and respite care.
• Washington County Senior Center Senior activities center offering over 25 arts, education, and exercise programs including yoga, tai chi, fitness classes, arts and crafts, computer instruction, and various recreational activities. Open to adults age 55 and over with free annual membership.
• Meals on Wheels Freshly prepared noontime meals delivered to homebound individuals or couples age 60 and older throughout Washington County.
• Maryland Access Point (MAP) Single point of entry program assisting with Medicaid, Medicare, prescription drug coverage, food assistance, home energy assistance, Supplemental Security Income applications and navigation through the maze of forms and agencies. Available 24/7 at 1-844-MAP-LINK.
• State Health Insurance Program (SHIP) Medicare assistance program helping eligible individuals understand all parts of Medicare, navigate Part D Prescription Drug Program, file appeals, resolve claims delays, and access long-term care insurance information.
• Senior Medicare Patrol (SMP) Program empowering and assisting Medicare beneficiaries, families, and caregivers to prevent, detect, and report healthcare fraud, errors, and abuse through outreach, counseling, and education.
• Dementia Care Navigation Program Personalized support program offering assistance to individuals and families affected by dementia, guiding them through care planning, resources, and services to enhance quality of life. Includes MAP appointments with Dementia Care Specialists.
• Senior Fit Building Fitness facility located behind the Senior Center, equipped with elliptical machines, treadmills, recumbent bikes, steppers, multi-station gym equipment, and a 1/4 mile walking loop, exclusively for Senior Center members.

Quantifiable outcome

• 14,000+ volunteer hours donated annually
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor, core, major and support.

• AARP of MarylandminorGTM or Marketing Partner · 18 June 2025Sponsorship of the Free Shred Event held in honor of Protect Week in Maryland.
• Maryland Access Point (MAP)coreStrategic or Co-development PartnerMaryland Access Point is a statewide program that serves as a single point of entry for seniors and individuals with disabilities to access home and community-based services. WCCOA operates MAP locally and can be reached at 1-844-MAP-LINK outside business hours.
• Meritus Health CentermajorStrategic or Co-development PartnerHealthcare partner; collaborated on fall prevention classes to help seniors improve balance and avoid accidents.
• Washington County Health DepartmentmajorStrategic or Co-development PartnerPartner in fall prevention program and various health education initiatives. Also partner for Senior Mental Health Program referrals.
• MiHi (Many Individuals Helping Individuals)supportTechnology or IntegrationReferral partner for assistive technology devices. MiHi offers Project Lifesavers, a program that provides systems to find persons who have a tendency to wander or become lost.
• DeLeon and StangsupportOthersCertified public accounting firm that performs the annual audit for the Commission on Aging.
• Community Foundation of Washington CountysupportStrategic or Co-development PartnerManages the Washington County Commission on Aging Endowment Fund. Donations can be made directly through the Foundation.
• Brook LanesupportStrategic or Co-development PartnerMental health services referral partner for the Senior Mental Health Program.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• AARP: National nonprofit advocacy organization for Americans 50+, providing policy advocacy, community programs, fraud prevention (via AARP Foundation), and benefits education that overlaps with WCCOA's SHIP and SMP work. A broader incumbent with national scale, not a direct service competitor but a key ecosystem player.
• Meals on Wheels America: National organization supporting the network of local Meals on Wheels programs, including the WCCOA Meals on Wheels service. Provides branding, training, and federal advocacy; not a direct operator but defines the standards and federal funding pipeline for the home-delivered meal program WCCOA relies on.
• National Association of Area Agencies on Aging (n4a): National membership and advocacy organization representing all 622 Area Agencies on Aging in the U.S. Not a direct operator but sets best practices, lobbies for Older Americans Act funding, and provides training—directly influencing the operating environment for organizations like WCCOA.
• Maryland Department of Aging: State-level agency that designates and funds all Maryland Area Agencies on Aging, including WCCOA. It is the funding intermediary and policy-setter rather than a direct service competitor, but its priorities directly shape WCCOA's mandate, eligible programs, and reimbursement.

Direct peers

• Baltimore County Department of Aging: Designated Area Agency on Aging for Baltimore County, Maryland, providing congregate and home-delivered meals, senior center activities, MAP/benefits navigation, caregiver support, and long-term care services under the same Older Americans Act mandate as WCCOA. Same business model, larger jurisdiction.
• Prince George's County Department of Family Services (Aging Division): Maryland Area Agency on Aging providing MAP, senior centers, caregiver support, and nutrition programs in Prince George's County. Same AAA mandate and service mix as WCCOA, demonstrating how the model scales (or strains) in a more urban, higher-need jurisdiction.
• Montgomery County Aging & Disability Services: County-level Area Agency on Aging in Montgomery County, Maryland, delivering the same AAA-mandated portfolio of MAP, SHIP, congregate meals, caregiver support, and senior center programming. Directly comparable in mandate and service mix; larger scale gives it greater grant capture but the same regulatory franchise model.
• Howard County Office on Aging and Independence: Maryland Area Agency on Aging delivering senior center programs, congregate and home-delivered meals, MAP benefits navigation, caregiver support, and dementia services. Operates under identical mandate to WCCOA but in a higher-income suburban county, useful for funding-per-senior comparisons.
• Anne Arundel County Department of Aging and Disabilities: Another Maryland-designated Area Agency on Aging providing the full AAA program set including senior centers, nutrition, MAP, and caregiver support. Comparable service portfolio and same regulatory franchise, offering a relevant scale benchmark.
• Frederick County Division of Aging and Independence: Adjacent-county Maryland Area Agency on Aging offering MAP, senior centers, nutrition programs, and caregiver support. Closest geographic peer to WCCOA and operates under the same state-level oversight, making it a natural benchmark for performance and funding per capita.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/WCCOA
• YouTubeyoutube.com/channel/UCiISzW2VI2JX9ssQPXJJaAQ
• Facebookfacebook.com/WCCOAging

Revenue estimate

Valuation estimate

Number of profiles

Profiles32 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Washington County Commission on Aging