Maryland Department of Aging

What Maryland Department of Aging does

The Maryland Department of Aging (MDOA) is a Maryland state government agency responsible for administering programs and services that support the state's older adult population. The department coordinates a statewide service delivery network comprising 24 Area Agencies on Aging (AAAs), more than 190 senior centers, and 20 Maryland Access Point (MAP) "No Wrong Door" sites. MDOA serves approximately 1.4 million older adults in Maryland, with services spanning information and assistance, nutrition, long-term care ombudsman, daily wellness check-ins, Medicare-related support, and caregiver programs.

MDOA's flagship strategic initiative is Longevity Ready Maryland (LRM), described as the state's first 10-year multisector plan for aging, designed to prepare Maryland's infrastructure for longer lives and a growing older adult population. The department's program portfolio includes Senior Call Check (a daily wellness check-in program), the State Health Insurance Assistance Program (SHIP/Senior Medicare Patrol), the National Family Caregiver Support Program, Senior Centers programming, and SOAR (SSI/SSDI Outreach, Access, and Recovery). In April 2026, the LRM Act was signed into law, codifying the 10-year plan and establishing new statutory funding mechanisms.

The department is funded through state appropriations and federal Older Americans Act Title III-D funds. Recent strategic activity has included the establishment of an Aging Resilience Fund, the consolidation of SOAR programming, the expansion of Senior Call Check eligibility, increased Aging-in-Place grants, and the launch of a Memory Care Resource in collaboration with Johns Hopkins. The department is led by Secretary Carmel Roques, with Barbara Sigler serving as Communications Director.

Name

Maryland Department of Aging

Legal name

Maryland Department of Aging

Website

https://aging.maryland.gov

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

The Maryland Department of Aging is a Maryland state government agency administering aging services to approximately 1.4 million older adults through 24 Area Agencies on Aging, 190+ senior centers, and 20 Maryland Access Point sites, anchored by the Longevity Ready Maryland 10-year multisector plan.

Ownership category

akta.pro rank

Product category

Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK)

Keywords

• Aging services
• Senior care
• Long-term care
• Medicare counseling
• Elder services

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. State Government Appropriations: MDOA operates as a Maryland state government department funded through annual state budget appropriations, distributing funds to local Area Agencies on Aging and administering federal Older Americans Act Title III-D funds.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

The Maryland Department of Aging administers statewide aging services for Maryland residents 60 and older, including nutrition programs, Medicare counseling, long-term care ombudsman advocacy, caregiver support, public guardianship, durable medical equipment loans, daily well-being check-ins, and age-friendly community initiatives. Services are coordinated through a network of 24 Area Agencies on Aging and 190+ senior centers, and delivered free of charge through the Maryland Access Point No Wrong Door system.

Product overview

The Maryland Department of Aging (MDOA) is a state government agency that does not operate a traditional product but rather administers a comprehensive portfolio of aging services and programs. The core programs include Longevity Ready Maryland (a 10-year multisector plan for aging) and Maryland Access Point (the No Wrong Door Resource Center), which serve as the primary entry points for services. These connect to a network of 24 Area Agencies on Aging administering local programs including Senior Call Check and Social Connections (daily check-in service), Supportive Communities (age-friendly initiatives including Village Model), Medicare Support (SHIP/SMP), Nutrition Services, Senior Centers (190+ locations), Health Promotion programs, Durable Medical Equipment program, Long-Term Care Ombudsman, Legal Assistance, and Public Guardianship. The department also consolidated three programs into SOAR in 2026 to modernize long-term services and supports for Marylanders 62+.

Differentiator

Problem solved

Functional benefit

Brands

• Longevity Ready Maryland: Maryland's first ten-year, multisector plan for aging to address the challenges and maximize the benefits and opportunities of an aging society.
• Maryland Access Point (MAP)
• Senior Call Check and Social Connections

Products and services

• Longevity Ready Maryland Maryland's first ten-year, multisector plan for aging to address the challenges and maximize the benefits of an aging society. Prepares Maryland's infrastructure for longer lives through four Epic Goals: building a longevity ecosystem, promoting economic opportunity, helping Marylanders afford longevity, and optimizing health, wellness, and mobility.
• Maryland Access Point (MAP) Maryland's No Wrong Door Aging and Disability Resource Center, serving as the single entry point for older adults and people with disabilities needing community resources for long-term care planning and independent living. Provides information, referrals, options counseling, and connection to services through 20 MAP sites in partnership with AAAs and Centers for Independent Living.
• Senior Call Check and Social Connections Free daily check-in service for older adults who live alone. Automated calls or texts are sent between 8am-4pm at the participant's chosen hour, with escalation to alternate contacts and welfare checks if needed. Optional weekly live check-ins are available. Open to Maryland residents 60 and older.
• SOAR (Supporting Older Adults with Resources) Program supporting healthy aging, caregiving, housing stability, and social connections for Marylanders 62+ who make less than 60% of median state income and need help with activities of daily living. Provides case management, home and community-based supports, and partial financial support for assisted living fees.
• Supportive Communities Program helping build age-friendly communities where older adults can thrive. Includes Aging-in-Place Grants, Naturally Occurring Retirement Communities (NORC), Village Model support, Miriam Kelty Hub and Spoke Pilot Program, and Age-Friendly Communities network.
• Health Promotion and Disease Prevention Evidence-based health promotion and disease prevention programs administered by local AAAs and the Maryland Living Well Center of Excellence. Includes programs for increasing mobility, reducing falls, and controlling chronic disease through senior centers statewide.
• Durable Medical Equipment Re-Use Program Free durable medical equipment including wheelchairs, walkers, canes, and home safety equipment for bathroom and bedroom. Available to all Marylanders with any illness, injury, or disability regardless of age or insurance coverage. Equipment is donated, sanitized, repaired, and redistributed statewide.
• Medicare Support (SHIP, SMP, and Medicare Savings Programs) Free, unbiased Medicare counseling through the State Health Insurance Assistance Program (SHIP), Senior Medicare Patrol (SMP), and Medicare Savings Programs. Helps Marylanders understand benefits, save money, and prevent fraud through 19 local SHIP offices.
• Long-Term Care Ombudsman Program Advocacy program for residents of assisted living and nursing homes. Provides confidential, free services working at the direction of residents to investigate complaints, educate on rights, and support resident and family councils. Serves over 54,000 Maryland residents across 1,800+ licensed facilities.
• Senior Centers Community hubs for nutrition, social, and health promotion activities at over 190 locations statewide. MDOA allocates more than $750,000 annually in state funds to support innovative programs and operating needs, with funding distributed by county based on the population of Marylanders 60+.
• Nutrition Services Nutrition programs including home-delivered meals for older adults with mobility issues, congregate dining at senior centers, and the Senior Farmers' Market Nutrition Program offering coupons for eligible foods at farmers' markets (administered in partnership with Maryland Department of Agriculture).
• Legal Assistance Legal protection services for older adults including elder abuse prevention, Adult Protective Services coordination, and connection to Maryland Legal Aid. Works with state and local partners through a 'no-wrong-door' strategy.
• Public Guardianship Program Protects vulnerable older adults 65+ who have been deemed by a court to lack capacity to make responsible decisions. Serves as last-resort guardian when no other person or organization is willing and appropriate, prioritizing less restrictive decision-making and tailored plans maximizing independence.
• Memory Care Resource (Family Caregiver Checklist) An innovative resource designed to empower family caregivers with guidance on supporting loved ones with memory care needs. Launched in partnership with Johns Hopkins University and the Maryland Information Network.

Quantifiable outcome

• 86% of all complaints resolved to the satisfaction of the resident by the Long-Term Care Ombudsman Program
• +5 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered major, core and minor.

• Johns Hopkins UniversitymajorStrategic or Co-development Partner · 29 January 2026MDOA partnered with Maryland Information Network and Johns Hopkins University to launch an innovative Memory Care Resource (Family Caregiver Checklist) to empower family caregivers supporting individuals with dementia or cognitive decline.
• 211 MarylandcoreStrategic or Co-development Partner211 Maryland partners with Maryland Access Point (MAP) to provide information and referral services. When someone calls MAP, a 211 Maryland specialist identifies local resources and directs callers with complex needs to their local MAP office for options counseling, adding increased value to callers who receive both referrals and information about other resources.
• Centers for Independent LivingcoreStrategic or Co-development PartnerCenters for Independent Living partner with Area Agencies on Aging to lead MAP services and supports, providing comprehensive No Wrong Door access to services for older adults and people with disabilities.
• Maryland Information NetworkmajorStrategic or Co-development PartnerMaryland Information Network partners with MDOA to support MAP services and the Memory Care Resource initiative, providing technical infrastructure for the No Wrong Door system.
• Maryland Department of Health (MDH)coreStrategic or Co-development PartnerMDOA works with MDH on cross-agency coordination including the SOAR program, dementia services, and health promotion initiatives as part of the Longevity Ready Maryland framework.
• Maryland Department of Human Services (DHS)coreStrategic or Co-development PartnerMDOA collaborates with DHS on SOAR program development and implementation, Adult Protective Services coordination, and energy assistance programs for older Marylanders.
• Maryland Living Well Center of ExcellencecoreStrategic or Co-development PartnerThe Maryland Living Well Center of Excellence, located out of MAC Inc., provides training, licensing, and implementation support for Evidence-Based Health Promotion programs throughout the state.
• AARP MarylandmajorGTM or Marketing PartnerAARP Maryland works collaboratively on aging policy initiatives, with AARP celebrating the successful 2026 legislative session including the Longevity Ready Maryland Act and fraud protections for older Marylanders.
• Area Agencies on Aging (AAAs)coreImplementation/ SI/ Consulting PartnerThe 24 AAAs serve as the primary local implementation partners for MDOA programs, administering services and supports for older adults and people with disabilities at the county level, including senior centers, nutrition programs, and care coordination.
• Montgomery County Village ConsortiumminorImplementation/ SI/ Consulting PartnerSelected by MDOA to implement the Miriam Kelty Aging and Senior Social Connection Hub and Spoke Pilot Program for a three-year period, supporting villages in expanding services through operational proficiencies and existing resources.
• Village to Village NetworkminorOthersNational organization providing resources and support for Village members; Maryland villages participate in this network for peer support and best practice sharing.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• New York State Office for the Aging (NYSOFA): New York's state-level aging agency operating Area Agencies on Aging, NY Connects (No Wrong Door), and a comparable portfolio of nutrition, caregiver, and long-term care programs. Directly comparable as a sister state unit with similar statutory authority and Older Americans Act framework.
• Virginia Department for Aging and Rehabilitative Services: Virginia's combined aging and rehabilitative services agency operating Area Agencies on Aging, No Wrong Door (Virginia No Wrong Door), and a similar service mix. Comparable as a neighboring Mid-Atlantic state agency with overlapping demographic profile.
• Pennsylvania Department of Aging: Pennsylvania's cabinet-level aging agency with 52 Area Agencies on Aging, PACE, caregiver support, and long-term care ombudsman programs. Mirrors MDOA's structure of distributing through local AAAs and administering statewide aging services under state statute.
• California Department of Aging: California's state aging department administering a comparable network of Area Agencies on Aging, Medicare counseling (HICAP), Long-Term Care Ombudsman, and the No Wrong Door system. Comparable in scale, federal fund management, and multisector plan for aging (California Master Plan for Aging).
• Florida Department of Elder Affairs: Florida's state aging agency administering DOEA programs including the Aging and Disability Resource Centers (ADRCs), SHINE (Medicare counseling), and elder affairs programs. Comparable as a state-level agency with similar Older Americans Act framework and senior center network.
• Ohio Department of Aging: Ohio's state aging department with 12 Area Agencies on Aging, PASSPORT Medicaid waiver program, Long-Term Care Ombudsman, and a comparable network model. Comparable in administering statewide aging services and integrating with state Medicaid.

Others

• USAging (formerly n4a): National association representing the Area Agency on Aging network nationally. Comparable as the trade body and capacity-building partner that MDOA and its 24 AAAs belong to; not a service provider but an ecosystem peer that shapes national aging policy and practice.
• AARP: National nonprofit advocating for adults 50+, with state-level lobbying arms (including AARP Maryland, which partners with MDOA on the LRM Act). Comparable as a large-scale aging-focused organization that overlaps with MDOA's mission on policy advocacy, caregiver support, and Medicare education.

Broad incumbents

• Administration for Community Living (ACL): Federal agency within HHS that administers the Older Americans Act and funds state aging networks. Comparable as the federal funding/oversight counterparty and policy setter that MDOA operates under; not a direct competitor but a structural peer and principal partner.
• Texas Health and Human Services Commission: Texas's umbrella health and human services commission that administers aging programs alongside Medicaid, SNAP, and disability services. Comparable as a state-level delivery organization, though broader in scope than MDOA's aging-only mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/maryland-department-of-aging

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Maryland Department of Aging