Infosearch BPO Services

What Infosearch BPO Services does

Infosearch BPO Services Pvt Ltd. is a privately held outsourcing company headquartered in Chennai, India, operating under founder leadership (S. Balaji, Shankar CAS, and P. Srinivasan). The firm positions itself with 20+ years of operating experience, a 400+ in-house employee base, and ISO 9001:2015, ISO 27001:2013, HIPAA, and GDPR credentials. It serves enterprise clients across North America, Europe, West Asia, and Asia-Pacific with no disclosed external funding, parent company, or M&A activity.

The company's core offering is AI/ML data annotation services spanning 15+ modalities (bounding box, polygon, semantic segmentation, cuboid, 3D LiDAR/point cloud, video, text, audio, image labeling, geospatial) with claimed 95%+ accuracy and 25M+ annotations per month throughput. A proprietary annotation tool supports both online and on-premise deployment, semi-automated annotation with built-in QC and Human-in-the-Loop workflows, and multi-format output (JSON, XML, TXT, COCO, YOLO, Pascal VOC). Adjacent revenue streams include back-office BPO (accounts/finance, HR, e-commerce, underwriting, invoice factoring), 24/7 call centre support, data management services, and smaller KPO and web services offerings.

Commercial operations are sales-led and project-based, with no publicly disclosed price tiers; all quoting is custom. Go-to-market runs through the company website, contact forms, and dedicated US-market landing pages (New York, California, Texas). The customer base spans a diverse enterprise logo set (Red Bull, GE, Saint Gobain, BIC, Pepsi, Nokia) alongside active case-study work in sports analytics, aerial imagery, and SMB retail. The company has announced a 2026 expansion plan to add approximately 400 new full-time annotators targeting Sports Analytics, Autonomous Vehicle, and Text Annotation verticals.

Name

Infosearch BPO Services

Legal name

Infosearch BPO Services Pvt Ltd.

Website

https://infosearchbpo.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

Infosearch BPO Services is a Chennai, India-headquartered outsourcing firm providing AI/ML data annotation, back-office BPO, 24/7 call centre, and data management services to enterprise clients across 35+ countries via a 400+ in-house workforce.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing and Data Annotation Services

NAICS

Office Administrative Services (56111), Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Data Extraction & Structuring (Invoices, POs, Receipts, KYC) (BPAAAKAF), General Customer Service (Order/Account/Inquiries) (BPAAABAA), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

Keywords

• Data annotation services
• Business process outsourcing
• Call centre outsourcing
• Data management services
• AI training data

Headquarters

HQ city

Chennai

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Data Annotation Services: High-volume data annotation services for AI and ML training data, covering image, video, text, audio, and 3D annotation types. Delivered by an in-house team of annotators capable of processing 25M+ annotations per month.
2. BPO Services: Back office outsourcing services including accounts and finance, human resources, e-commerce support, infrastructure management, underwriting support, and invoice factoring support. Claims 50-70% cost savings for clients.
3. Call Centre Services: 24/7 customer support solutions including inbound call support, outbound support, technical support, customer service, chat and email support, order taking, and answering services. ISO-certified teams serving global enterprises.
4. Data Management Services: Data processing, mining, cleansing, verification and extraction, conversion, and analysis services. HIPAA/GDPR compliant data handling.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels9 records

Core offering

Infosearch BPO Services is a global outsourcing firm that delivers managed data annotation services for AI/ML training data, back-office BPO support, 24/7 call centre operations, and HIPAA/GDPR-compliant data management. All work is performed in-house by a 400+ team operating from Chennai, India, serving enterprise clients across 35+ countries. Annotation capacity is 25M+ labels per month with 95%+ claimed accuracy, supported by a proprietary online/offline annotation tool.

Product overview

Infosearch BPO Services is a Chennai, India-based global outsourcing company providing a portfolio of AI data annotation services, BPO solutions, call centre services, and data management. The core product offerings include Data Annotations (a platform of annotation services for AI/ML training data with 15+ types including bounding box, polygon, semantic segmentation, video, text, audio, and 3D point cloud annotation), BPO Services (scalable back-office outsourcing), Call Centre Services (24/7 customer support), and Data Management Services (secure data processing with HIPAA/GDPR compliance). Supporting modules include a proprietary Data Annotation Tool, KPO Services, and Web Services. The company serves clients across North America, Europe, West Asia, and Asia-Pacific with 400+ in-house employees processing 25M+ data annotations per month.

Differentiator

Problem solved

Functional benefit

Products and services

• Data Annotation Services High-quality data annotations for AI and ML with 15+ annotation types achieving 95%+ accuracy. Supports bounding box, polygon, semantic segmentation, autonomous vehicle, cuboid, image labeling, geospatial annotation, text, audio, and video annotation for training computer vision, NLP, and multimodal AI models. Delivered by an in-house team capable of processing 25M+ annotations per month.
• BPO Services Scalable back-office outsourcing services delivering 50-70% cost savings with 20+ years of expertise. Includes back office services, invoice factoring support, underwriting support, accounts and finance services, HR services, e-commerce support, and infrastructure management for global enterprises.
• Call Centre Services 24/7 customer support solutions with ISO-certified teams for global enterprises including inbound call support, answering service, technical support, customer service, inbound sales, order taking, outbound support, and chat and email support.
• Data Management Services Secure data processing and management with HIPAA/GDPR compliance including data processing, data mining, data cleansing, data verification and extraction, data conversion, and data analysis services for global enterprises.
• Data Annotation Tool Proprietary annotation tool for machine learning, AI, NLP, and computer vision with capabilities for bounding box, polygon, semantic segmentation, cuboid, polyline, landmark, and masking annotation. Supports output in JSON, XML, TXT, COCO, YOLO, Pascal VOC formats with on-premise (offline) capability for data protection and free customization to client requirements.
• KPO Services Knowledge Process Outsourcing services including learning solutions, business and market research, content development, management consulting, data research and analysis, and infrastructure management for high-value knowledge-intensive processes.
• Web Services Web solutions including website design, website maintenance, logo designing, and CRM development services for small and mid-market clients.
• Sports Analytics Player Tracking and Analysis System Integrated player tracking and performance analysis system delivered to a sports analytics client, combining statistical analysis with multimodal data ingestion (drones, IoT sensors, wearables, video) to provide real-time recommendations for teams and players across multiple sports.

Quantifiable outcome

• 25M+ data annotations processed per month
• +4 more outcomes

Named customers10 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature4 records

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Scale AI: AI-focused data labeling platform with strong presence in autonomous vehicle and computer vision annotation — comparable on annotation service line but distinct in technology-led (rather than labor-led) delivery model.

Direct peers

• CloudFactory: Cloud-based data annotation and AI workforce provider with managed teams serving computer vision and NLP customers; directly comparable on managed-services annotation delivery and target customer profile.
• TELUS International AI (formerly Lionbridge AI): Global digital CX and AI data solutions provider offering data annotation, localization, and BPO services — overlapping across both annotation and traditional BPO/customer support service lines.
• Sama (formerly Samasource): Provider of high-quality data annotation and validation for AI applications, with a focus on computer vision and impact-sourcing delivery model — comparable on annotation services and enterprise customer base.
• iMerit: India-based data annotation and AI services company with a large in-house workforce serving computer vision, NLP, and content moderation use cases for global enterprises — closest comparable in operating model to Infosearch.
• Appen: Global leader in training data for AI and machine learning, offering data annotation, collection, and labeling across image, video, text, and audio — directly overlapping with Infosearch's annotation and data management services.

Broad incumbents

• TaskUs: Public BPO specializing in digital customer experience, content moderation, and AI trust & safety services — broader incumbent with overlapping call center, back-office, and trust-and-safety annotation offerings.
• Genpact: Global professional services and BPO firm with deep India operations, offering finance & accounting outsourcing, data services, and increasingly AI/analytics — broad incumbent in the back-office BPO category.
• Teleperformance: One of the largest global BPOs with extensive India presence, focused on customer experience management, digital integrated services, and offshore call center delivery — broad incumbent overlapping on the call-center service line.
• Concentrix: Large global CX/BPO with significant delivery in India, offering customer support, back-office processing, and AI data services — broad incumbent overlapping on call center and BPO service lines.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ibposervice
• YouTubeyoutube.com/user/infosearchbpo
• Facebookfacebook.com/infosearchbpo
• LinkedInlinkedin.com/company/infosearch-bpo-services-pvt-ltd.

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infosearch BPO Services