Arab Orient Insurance

What Arab Orient Insurance does

Arab Orient Insurance operates commercially as Gulf Insurance Group – Jordan (GIG Jordan), a publicly listed multi-line insurance company registered in Jordan (national number 200001238) and headquartered in Jabal Amman. Founded in 1996, the company joined Gulf Insurance Group (GIG) in 2009 and has operated under GIG ownership since, with Fairfax Financial Holdings becoming the largest shareholder of GIG in 2023 at a 90% stake subsequently raised to 97%. GIG Jordan serves both individuals and families (health, motor, travel, life, and home insurance) and businesses and companies (group medical, group life, marine and transport, and a broad general insurance portfolio covering engineering, property, liability, fidelity, workers' compensation, and political risks). As of 2025, the company holds 17.31% of the Jordanian domestic insurance market and contributes 27.94% of total market profits, supported by 247,000 insured motor vehicles and 180,000 medical insurance members.

The company operates a digital-first distribution platform centered on an e-services portal (e-services.gig.com.jo) and iOS/Android mobile applications, including the award-winning AutoParts digital motor insurance platform and a fully digital medical insurance service. Distribution is multi-channel: 11 physical branches across Amman, Irbid, and Aqaba; 9 certified insurance agents; strategic bancassurance partnerships with Jordan Bank and Jordan Kuwait Bank; an InsurTech partnership with Zain Insure; and integrations with eFAWATEERcom for premium payment collection under Central Bank of Jordan supervision. Recent product launches under the Superset digital transformation initiative include the Yalla GIG loyalty program, the Aamali Pro SME bundled insurance product, and the International Health Insurance 360° product delivered through AXA Life and Health Reinsurance Solutions' global network.

GIG Jordan's revenue model is subscription-recurring insurance premiums collected across multiple lines through direct sales, agents, online platforms, and bancassurance partners, with both annual and multi-year policy terms. Pricing is quote-based and varies by product category and coverage level. For 2025, the company reported JOD 12M net profit (+18.9%), JOD 164M total assets (+19.5%), 20.06% return on equity, and 10.75% return on investment, with a 196% increase in shareholders' equity since 2018. GIG Jordan contributed 9% of GIG Group's total insurance contract revenues and 16.36% of its profits in 2025. The company holds the only AM Best A- (Excellent) Financial Strength Rating and a- (Excellent) Long-Term Issuer Credit Rating among Jordanian insurance companies.

Name

Arab Orient Insurance

Legal name

Arab Orient Insurance (شركة الشرق العربي للتأمين)

Website

https://gig.com.jo

Company type

Public

Founded year

1996

Operating status

Operating

Short description

GIG Jordan (Arab Orient Insurance) is a multi-line insurance company serving individuals, families, and businesses in Jordan through 11 branches, digital platforms, bancassurance, and agent networks. A subsidiary of Gulf Insurance Group under Fairfax Financial Holdings, holding 17.31% market share in Jordan.

Ownership category

akta.pro rank

Product category

Multi-line General Insurance

NAICS

Direct Life, Health, and Medical Insurance Carriers (52411), Direct Insurance (except Life, Health, and Medical) Carriers (52412), Insurance Agencies and Brokerages (52421)

SIC

Fire, Marine & Casualty Insurance (6331), Life Insurance (6311), Accident & Health Insurance (6321)

akta.pro primary industry

Universal Life (UL) Insurance (FSAIABAB)

akta.pro secondary industries

International/Expat Critical Illness & Hospital Indemnity (FSAIAKAJ), Energy & Power Specialty (Onshore/Offshore) (FSAJAGAI), Embedded Travel Insurance Distribution & APIs (THALALAA)

Keywords

• General insurance services
• Health insurance coverage
• Motor vehicle insurance
• Marine cargo insurance
• Workers compensation insurance

Headquarters

HQ city

Amman

HQ country

Jordan

HQ region

Middle East

Offices11 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Insurance Premium Revenue: GIG Jordan generates revenue primarily through insurance premiums across multiple lines: medical/health insurance, motor insurance, life insurance, travel insurance, home insurance, group medical, group life, marine & transport, and general insurance (engineering, property, liability, workers' compensation, etc.). Premiums are collected through direct sales, agents, online platforms, and bancassurance partners. The company operates on a subscription/recurring premium model with both annual and multi-year policy terms.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Arab Orient Insurance (GIG Jordan) is a multi-line general insurance company that underwrites and distributes a broad portfolio of personal and commercial insurance products to individual consumers and businesses in Jordan. Its core offering spans health, motor, travel, life, home, marine, engineering, property, liability and workers compensation insurance, sold both directly and through brokers and corporate channels.

Product overview

Gulf Insurance Group – Jordan (GIG Jordan / Arab Orient Insurance) operates as a multi-line insurance company offering a broad portfolio of products across two main segments: Individuals & Families and Businesses & Companies. For individuals, the core offerings include health insurance (with plans ranging from inpatient-only to unlimited coverage, plus international and dental/vision add-ons), motor insurance (comprehensive and third-party with natural perils add-on), travel insurance, life insurance (term, critical illness, savings/investment-linked products like Hasad and Kinz), and home insurance with emergency assistance. For businesses, GIG provides group medical and life insurance, marine and transport insurance, and a wide range of general insurance lines covering engineering, property, fidelity guarantee, bankers blanket, glass, political violence, terrorism, personal accident, workers compensation, public liability, professional liability, employers liability, jewelry, and cash insurance. SME-specific bundles include the Aamali and Aamali Pro programs. The company also offers a loyalty program (Yalla GIG) and a digital platform (e-Services portal and mobile app) for online insurance management, claims, and policy servicing.

Differentiator

Problem solved

Functional benefit

Brands

• Yalla GIG: Customer loyalty and rewards program where insurance transactions convert to points redeemable for cash credit or gift vouchers from a network of merchants and services.
• AutoParts
• Superset

Products and services

• Health Insurance Individual and group health insurance cover providing medical benefits and access to healthcare providers, offered to individuals, families and corporate employee groups in Jordan.
• Motor Insurance
• Travel Insurance
• Life Insurance
• Home Insurance
• Marine Insurance
• Engineering Insurance
• Property Insurance
• Liability Insurance
• Workers Compensation Insurance

Quantifiable outcome

• 17.31% market share of Jordan's domestic insurance market in 2025
• +6 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability1 record

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Royal & Sun Alliance (RSA)minorOthersRSA is listed as a partner organization on GIG Jordan's website under the 'Our Partners' section. Nature of partnership appears to be operational/referral collaboration for insurance solutions.
• Zain Insure (Zain Jordan)coreStrategic or Co-development PartnerInnovative InsurTech partnership with Zain Jordan for digital insurance distribution through Zain's platform. Listed as an active certified agent under GIG Jordan's approved agents program. Jointly develops and distributes insurance products through Zain's digital channels and customer base.
• King Hussein Cancer Foundation (KHCF)minorOthersKHCF is listed as a partner organization on GIG Jordan's website under the 'Our Partners' section, indicating community/social impact collaboration.
• Jordan Kuwait Bank (JKB)coreChannel Partner/ Reseller/ DistributorJordan Kuwait Bank is a key bancassurance partner for GIG Jordan. A strategic partnership agreement was signed for banking insurance services. Additionally, JKB enabled CliQ instant payment services for GIG Jordan, allowing customers to make instant payments through the CliQ system. GIG Jordan also maintains its primary operating bank account at Jordan Kuwait Bank (Account name: Arab Orient Insurance, IBAN: JO76JKBA2270001346700012000000).
• Jordan BankcoreChannel Partner/ Reseller/ DistributorGIG Jordan and Jordan Bank signed a strategic partnership agreement to launch bancassurance services, enabling insurance products to be distributed through Jordan Bank's branch network and channels.
• eFawateercom / Central Bank of JordanminorOthersGIG Jordan enables premium payments through the eFawateercom electronic bill presentation and collection system operated under Central Bank of Jordan supervision, allowing customers to pay insurance premiums through the eFAWATEERcom platform, online banking websites, and mobile applications.

Scale indicators16 records

Recent moves9 records

Expansion highlights6 records

Regional players

• Oman Insurance Company (OIC): UAE-listed multi-line insurer offering motor, health, life, and general lines primarily in the UAE/Gulf — a regional peer serving similar customer profiles but competing in a different geography than GIG Jordan.

Direct peers

• Jordan Insurance Company: One of the oldest multi-line insurers in Jordan, offering motor, health, life, marine, and general insurance to individuals and businesses — directly comparable in product portfolio, distribution, and customer base within the Jordanian market.
• Mediterranean & Gulf Insurance & Reinsurance Co. (Medgulf): MENA-based multi-line insurer with Jordanian operations offering motor, health, marine, and general lines — comparable product mix and similar reliance on bancassurance and agency distribution in the region.
• Islamic Insurance Co. (Jordan) - SALAMA: Jordanian takaful/insurance provider covering family and general lines including health, motor, and fire — directly competes with GIG Jordan in the same local market with overlapping individual and SME segments.
• National Insurance Company (Jordan): Jordanian multi-line carrier competing across health, motor, marine, fire, and general lines for both individual and corporate clients — a direct local competitor with similar bancassurance and agent distribution.
• Arab Jordanian Insurance Group (AJIG): Jordanian multi-line insurance group offering motor, health, life, engineering, and general insurance — directly comparable in product breadth and Jordan-domiciled customer segments.

Broad incumbents

• Bupa Arabia for Cooperative Insurance: Leading health insurance specialist in Saudi Arabia and partner to GIG Jordan's BUPA Global offering — directly comparable in health-insurance product design, provider networks, and corporate group-health distribution.
• Walaa Cooperative Insurance: Larger Saudi-listed multi-line cooperative insurer with motor, health, and general lines across KSA — comparable multi-line carrier model, broader geographic base, and stronger digital investment capacity.
• AXA Cooperative Insurance (KSA): Saudi-listed affiliate of global AXA offering motor, health, and general insurance — overlapping product portfolio with GIG Jordan (which partners with AXA for international health reinsurance) and similar bancassurance distribution.

Others

• Fairfax Financial Holdings portfolio companies: Fairfax-controlled insurers and reinsurers (e.g., Odyssey Group, Brit, Zenith National) are ecosystem peers via shared ownership and capital relationships — relevant for understanding capital, reinsurance access, and innovation benchmarks at GIG Jordan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/gig_jordan
• YouTubeyoutube.com/@gig-jordan
• Facebookfacebook.com/gigJordan
• LinkedInlinkedin.com/company/3774567/admin/dashboard
• Instagraminstagram.com/gig_jor

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arab Orient Insurance