What InTouch does

InTouch Ltd is a UK-based, privately-held two-way radio rental and communication solutions provider, founded in 1996 and headquartered in Morecambe, Lancashire. The company supplies and manages Motorola-branded portable, mobile, and ATEX-certified intrinsically safe radios, signal-boosting repeaters, body worn cameras, and the WAVE PTX cellular push-to-talk subscription service, alongside safety features such as Lone Worker monitoring and Man Down detection. It serves 400+ rental customers across five primary verticals — quarrying and mining, holiday parks, venues and stadiums, warehousing and logistics, and education — with named enterprise and government accounts including Haven, Heidelberg, Breedon, Lafarge-Tarmac, Holcim, Cemex, Tradebe, and Blackpool Council.

The underlying technology stack is hardware-led and Motorola-dependent: MOTOTRBO R2, R5, R7, DP, and DM series radios paired with SLR1000 repeaters, complemented by VB400, VT100, and V200 body cameras. Differentiated capabilities include 500+ managed Ofcom licences (application, renewal, amendment), ATEX-certified devices for explosive atmospheres, GPS-enabled lone worker and man down safety features, and a UK-and-Northern-Ireland field engineer network holding Quarry Passport and MP Connect Card certifications.

The business model is predominantly a recurring subscription rental: customers pay annual or periodic fees that bundle hardware, maintenance, unlimited battery replacements, and a 48-hour faulty-unit replacement guarantee, with the ability to flex fleet size up or down. Adjacent revenue streams include professional installation and maintenance, Ofcom licence management as a managed service, one-time sales of ex-rental fleet equipment, and accessory sales. Go-to-market is sales-led and inside-sales-driven via phone (01524 833588), website contact forms, and free on-site surveys, supported by membership of enterprise procurement platforms (SAP Ariba, Coupa, Tradex, Avetta) to access large corporate and public-sector buyers.

Name

InTouch

Legal name

In Touch Ltd

Website

https://intouch-ltd.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

InTouch Ltd is a UK-based, Motorola-channel-partner provider of two-way radio rental, Ofcom licence management, and communication solutions, serving 400+ enterprise and public-sector customers in quarrying, holiday parks, venues, warehousing, and education since 1996.

Ownership category

akta.pro rank

Product category

Two-Way Radio Communication Equipment Rental

NAICS

Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Radiotelephone Communications (4812), Services-Miscellaneous Equipment Rental & Leasing (7350)

akta.pro primary industry

Rugged Smartphones & Push-to-Talk Devices (HDACALAI)

akta.pro secondary industry

Wearable Cameras & Clip-on Tech (CRACAIAJ)

Keywords

• Two-way radio rental
• Radio communication solutions
• Ofcom licence management
• ATEX radio equipment
• Push-to-talk services

Headquarters

HQ city

Lancaster

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Radio Equipment Rental: Core revenue stream from hiring out two-way radios on flexible contracts. Rental includes maintenance, battery replacements, and technical support. Customers can add or remove equipment from contracts as needed.
2. OfCom Licence Management: Manages and maintains Ofcom licences for customers (500+ licences managed). Service includes application, renewals, amendments, and dealing with Ofcom on behalf of customers.
3. Installation and Maintenance: Network of engineers throughout the UK install, service, and maintain radio systems. All engineers hold Quarry Passport and MP Connect Card certifications.
4. Ex-Rental Fleet Sales: Sale of previously rented equipment to customers who want to purchase outright. Current stock availability varies.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

InTouch supplies and manages the rental of Motorola two-way radio communication equipment (portable, mobile, ATEX-certified, and WAVE PTX cellular PTT devices), repeaters, and body-worn cameras on flexible annual contracts. The company bundles this hardware with Ofcom licence management, nationwide installation, and ongoing maintenance to provide reliable, safety-compliant push-to-talk communications to UK businesses.

Product overview

InTouch provides a comprehensive two-way radio rental and communication solutions portfolio. The core offering centers on Motorola-branded portable and mobile radios (MOTOTRBO R2, R5, R7, DP, and DM series), augmented by ATEX-certified intrinsically safe radios for hazardous environments and WAVE PTX cellular-based Push-to-Talk services. The product range includes signal-boosting repeaters (Motorola SLR1000) and body worn cameras (VB400, VT100, V200). Safety-focused features include Lone Worker monitoring with man down detection, one-to-one calling, and emergency alert capabilities. Services encompass flexible radio hire with inclusive maintenance, OfCom licence management for over 500 licences, and nationwide installation/maintenance by qualified engineers. Radio accessories including chargers, earpieces, batteries, microphones, and headsets complement the portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Portable Two-Way Radios (Rental) Handheld Motorola MOTOTRBO portable two-way radios (R2, R5, R7, DP1400, DP4400/4401/4801) rented to UK businesses for site communications, team coordination, and safety alerting.
• Mobile Two-Way Radios (Rental) Vehicle-mounted Motorola DM1400 and DM4400 mobile two-way radios rented to customers for installation in vehicles and fixed locations to extend radio coverage.
• Radio Repeater Systems Motorola SLR1000 repeater systems that amplify and retransmit radio signals to extend coverage across larger sites, supporting both analogue and digital modes (requires Ofcom licensing).
• Body-Worn Cameras Motorola VB400, VT100, and V200 body-worn security cameras with real-time video sharing, evidence capture, and incident documentation capabilities for security and safety teams.
• Radio Accessories Supporting accessories for the radio fleet including chargers, earpieces, batteries, microphones, headsets, and protective cases supplied alongside rentals and outright sales.
• WAVE PTX Push-to-Talk Service Subscription-based Motorola WAVE PTX push-to-talk service delivered over 3G/4G/LTE cellular networks using TLK 100, TLK 110 handheld devices and TLK150 mobile units, with GPS tracking, lone worker, and man down features for nationwide group communication.
• ATEX Intrinsically Safe Radios Intrinsically safe Motorola ATEX-certified two-way radios (DP4401 EX, DP4801 Ex, R7 Ex NKP, R7 Ex FKP) designed and certified for use in hazardous environments with explosive gas, vapour, or dust.
• Radio Hire (Rental Contracts) Managed radio rental service supplying Motorola two-way radios on flexible annual contracts with inclusive maintenance, free unlimited battery replacement, 48-hour faulty-unit swap guarantee, and no large upfront capex.
• Ofcom Licence Management Managed service handling Ofcom radio licence applications, renewals, and amendments on behalf of customers, with 500+ licences currently administered.
• Installation and Maintenance UK and Northern Ireland installation, servicing, and maintenance of radio systems delivered by a network of field engineers holding Quarry Passport and MP Connect Card certifications.
• Ex-Rental Fleet Sales Sale of previously rented Motorola radio equipment to customers wanting outright ownership, subject to current stock availability.

Quantifiable outcome

• 48-hour replacement guarantee on faulty handheld radios ensures minimal operational disruption
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MotorolacoreChannel Partner/ Reseller/ DistributorOfficial Motorola channel partner providing MOTOTRBO radios, ATEX-certified devices, body worn cameras (VB400, VT100, V200), SLR repeaters, and WAVE PTX solutions. Exclusive supplier of Motorola hardware for rental fleet.
• SAP AribaminorOthersSAP Ariba member for procurement and supply chain management integration with enterprise customers.
• AvettaminorOthersAvetta compliant - contractor management and safety certification for working with enterprise clients.
• CoupaminorOthersCoupa member - spend management platform integration for business procurement.
• TradexminorChannel Partner/ Reseller/ DistributorTradex member for procurement and supply chain services.
• Living Wage FoundationminorOthersAccredited Living Wage Employer, committing to paying the real Living Wage to all employees.
• Good Business CharterminorOthersGood Business Charter member demonstrating commitment to responsible business practices.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Motorola Solutions: Global manufacturer of MOTOTRBO, WAVE PTX, and body-worn cameras and the dominant OEM behind InTouch's entire rental fleet; sets the technology roadmap, channel economics, and competitive baseline for the UK PTT market.
• Icom UK: UK arm of Icom, a major radio manufacturer whose licensed and licence-free PMR446 products are an alternative supply source for UK radio hire resellers competing with InTouch's Motorola-led fleet.
• Hytera Communications: Global DMR and TETRA radio manufacturer competing head-to-head with Motorola; relevant because Hytera-authorised UK resellers offer a comparable hire and managed-service proposition and could undercut InTouch on hardware cost.
• JVCKENWOOD (Kirisun/EF Johnson): Established radio and communications equipment manufacturer whose NEXEDGE/DMR products compete in the same UK hire and licensed-PMR market served by InTouch.

Emerging players

• Simoco Wireless Solutions: UK-headquartered radio communications manufacturer and solutions provider focused on PMR, DMR, and PoC systems; comparable in customer base and shift toward hybrid radio/PoC architectures.

Direct peers

• Brentwood Communications: Long-established UK two-way radio hire and sales specialist with nationwide coverage, overlapping customer base in events, venues, and security, and a similar equipment-rental service model.
• Cotswold Communications: UK-based two-way radio hire and service company with similar customer verticals (events, venues, industrial sites) and a comparable Motorola-centric product portfolio.
• 2CL Communications: UK two-way radio hire, sales, and installation company supplying Motorola radios and accessories into events, hospitality, and industrial verticals, directly comparable in product mix and scale.
• Procom Solutions: UK two-way radio solutions provider offering hire, installation, and maintenance to events, venues, and industrial customers; overlaps with InTouch on Motorola hardware, ATEX, and rental contracts.
• Radio Solutions Ltd: UK-based two-way radio hire and sales company serving construction, events, hospitality, and industrial customers with a comparable Motorola-led product set and rental-led GTM motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/intouch-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InTouch